Belinda L.Greater Melbourne (Inner), VIC
- 6 reviews
Great service
I am located in a regional area and usually it takes 1 to 2 weeks to receive a delivery here from Melbourne. I ordered a bodyworx exercise bike and it was delivered in 3 DAYS. I have not assembled the bike as yet but it is exactly what I ordered, this is how an online service should operate. I have had so many bad experiences, I really appreciate quality service.
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RowanDeeragun
- 2 reviews
Excellent service
Purchased a water rower recently although i was unhappy with product and it arrived with a minor fault causing the water container to leak the service i received was quick and hassle free.
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TonyKelso
Great customer service
Online purchase product was misplaced in transit( very rare event) .The staff Theresa from fit on line were very reassuring we wouldn’t be let down if the product was not located and promptly dispatched a new one so we were not left to wait ages for courier to find .Very good customer service .These guys won’t muck you round, or let you down in the unlikely event something does go wrong.Many thanks Teresa Contact call centre highly recommend Fit on line, thanks again
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Great price. No problems.
Bought an elliptical from fit online - cheaper than several other places - super fast delivery - arrived perfectly - very happy!
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FazzaLismore
Great service
My overall experience of purchasing from Fit Online was great. The website is really user friendly and I even managed an online chat with very friendly staff offering to help. I have saved Fit Online to my favorites for the next purchase.
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no fuss, easy transaction
I'm overseas and ordered a gift for my brother. Arrived quickly and no hassle and cheap shipping considering the boxing bag was pretty big when it arrived apparently. Would use these guys again.
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Tiff SClovelly NSW
Good advice. Quality product.
I bought a Horizon elliptical trainer on 25 October from this site. I chose to buy from them because they had a live chat girl who gave me some really helpful advice, and pointed me at a video they had which really explained all the features. I had used cross trainers at the gym, but had no idea there were so many confusing terms when describing them.
Anyway, the girl helped me do the order, and it came quite quickly. I had to be home to help the driver unload, which was a bit of a downer, but the driver explained it was because the box was so heavy.
Altogether, a good site, easy to navigate, and so far, the trainer is just what I need!
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Michelle WSydney
Great service and speedy delivery
Really happy with this website. I watched a video on treadmills which helped me in making a decision. it arrived not long after I had purchased it and the quality of the product is great. Going to come back early next year and purchase a rower.
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Andrew SBrisbane
- 3 reviews
- 1 like
Easy to navigate, good range and quick to deliver
Good quality product. Bought a rowing machine and it’s been a real success. Shipped much faster than I expected and I was really happy with their online payment system which goes through either PayPal or ANZ Bank. The site was easy to navigate; and I love the ability to compare different models on one screen. Made the choice easier.
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YasinGreater Melbourne (Outer), VIC
- 39 reviews
- 1 like
- Verified customer
Lier Lier
Fit Online indicates in there web store that they will match their competitor’s prices, however, when I told the sales rep that I saw a cheaper price of the same product at their competitors store he dismissed the findings by concluding that they must have old stock and that their delivery fees would be much higher as they are based in another state from me and that I should buy from them. After exiting there web store without completing purchase, I received a 10% off delivery voucher to my email if I continued the checkout. I went back on the...Read more
ir site and did just that. Upon payment of invoice, I noticed that they had not discounted me. I got in contact with the sales rep and he told me that it was too late and they cannot do anything about it as the transaction had already been finalized. After a bit of research I found out that there competitor was not only based in the same state that I was in but there price for the same item was for ongoing stock. $338.00 + $29.95 for shipping: Fit Online $319.00 + Free Shipping: Online Competitor I paid 15% more for the same item from Fit Online only because I was lied to by their staff. Do not believe a word they say as they only think about their pockets. I will not be coming back. Fast Delivery, Good Product. Dishonest, Expensive2 comments
Fitonline M.FitOnline
Thankyou for the opportunity to reply publicly to this review.
Firstly, it is disappointing that the reviewer’s account is both factually incorrect and misleading. We provide below details of this ma... Read more
tter, and we would ask members of the public to re-read the review again after absorbing these points;Firstly, I have nothing to gain from this review. My only intention is to let the users of this webpage have a accurate reflection of my shopping experience which in this case, is not a good one.
Ye... Read more
s, FitOnline did state that the competitors cheaper pricing is due to old stock and that they could not match there prices due to this reason however 3 weeks after purchase, I decided to contact their competitor to make sure they were telling the truth and to my surprise, they assured me that they had plenty of stock which led to my discussion with the sales representative in regards to some compensation which I did not receive.Similar opinion? Write a review on ieatwords.com.au!
TimothyToowoomba
- 2 reviews
- 2 likes
Incredibly poor experience
I bought a Bodyworx L8000LP Home Gym from this retailer at the end of 2013 and received it at the beginning of 2014. It came with a faulty weights plate (the weights plates are not metal, they are plastic filled with concrete and one of them was not filled or sealed properly). Fitonline were intially helpful in getting this fixed and a replacement plate was sent. This plate, however, was the wrong weight. Fitonline told me to speak to the manufacturer, GPI. The correct part was eventually sent and received. More problems became evident with the...Read more
product that I tried to resolve with the manufacturer, GPI, and the retailer, Fitonline (the details can be found in my review for that product). Unfortunately, my experience has been the worst I've ever had as a customer anywhere with any product. The attitude I encountered was one of arrogance and condescension. Because the product I received has failed to work properly and has caused me to fear for my safety, I requested a refund. This has been refused on the basis that they would have to come to my home and inspect it for themselves before they could agree to give me back my money. I have since started to pursue other options in order to receive a refund. faulty product I consider unsafe, terrible customer and warranty service, condescending and arrogant treatment of customer2 comments
Fitonline M.FitOnline
We would love to be able to comment on this review, however to date, we have been unable to see the gym in question or to attend the premises to see what is causing the problem. This reviewer has repe... Read more
atedly refused an independent gym assessor to review the gym. He has made claims, and then repeatedly prevented them from being verified or tested. Given that this L8000 gym is a hugely-popular and long-established gym in the Australian market, and both we, and the manufacturer, have had a very low failure rate on this gym, you can understand why we are unable to simply refund this customer sight-unseen. At fitonline we strive very hard to assist our customers who have issues with their products, and we have only ever had good and professional responses from GPI, so we would urge members of the public reading this strongly-worded review to do so in light of the facts.Extensive evidence of the problem was provided before a refund was even requested. The so-called 'independent gym assessor' is paid by the gym manufacturer. Not much else to say other than that I regr... Read more
et ever purchasing anything from this seller. The worst customer and warranty service I have ever encountered anywhere.Similar opinion? Write a review on ieatwords.com.au!
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Fitonline M.FitOnline
Really appreciate your review - thanks.