For the price I am bitterly disappointed. Does not keep my drink hot for even a few hours. Very awkward to drink from also. The little hole at the top also leaks which I’m not sure is by design or not but also extremely annoying

I received a large stainless steel bottle in rose color as a birthday gift in may 2022.
The lid has been leaking from day 1!
I‘ve written an email to FG customer service and got an instruction how to fix the leaking lid - unfortunately it didnt helped. So the bottle has been in somewhere in my kitchen for months not using it!
Today I wanted to give it a new try and the result was a backpack full of coffee!
Btw the taste of coffee and other stuff is awful because the bottle is stinky!
This is really bad quality for too much Money! Never ever!
Would Love to get the money back!

Received one for Christmas 2022. Black Paint coating continually coming off after only 2 months. Looks terrible and not great to drink from. Very expensive for something like this to happen . Poor quality don’t buy one.

The large stainless steel bottle is excellent, as it keeps water cool for a long time, especially if you add ice. However, I have so far replaced the lid five times. The lid is prone to smashing, especially on the large water bottle. It doesn't even have to be dropped from a height - just falling over it has smashed twice.

Worst ever! I have the stainless steel and OMG it stinks even after washing it. Washing the lid is a nightmare as you have to take apart a screw and a puzzle of pieces after each use or you will have off milk in your cup. No matter how you wash it, it'll smell. It has actually turned me off of coffee

I'm incredibly disappointed with this product and brand. It's an overpriced product that does not do a simple job. After placing hot coffee in my frank green reusable cup, I pressed the button to close it, and placed it in my handbag, but the coffee spilled everywhere leaving the contents of my bag all sticky, and resulting in a portable charger that doesn't work anymore. Simply put, the button on the top which is supposed to close the lid does not work!

I have submitted a request to get my cup fixed through contact form and I've also called the Frank Green Customer Support via phone and left a message but I never heard back.

Absolutely ridiculous! Unreliable! Expensive! Not worth it!

This cup sucks for what it costs. The colour has started peeling off in just a month of owning it. One day I was trying to clean the lid and in the process it all just came apart. I seem to have lost a tiny part without which I cant put the lid back together as it was. So now the lid is completely unusable. I will be trying to get a refund or replacement, but their website is not working since past few hours. The whole experience is just frustrating. DONT BUY.

This cup has made life so easy for me! To be able to chuck your coffee in your bag and not worry about spillages, as well as amazing insulation- I could be happier! On top of that, Audrey from customer service helped me out with a problem that turned out to be all my wrongdoing! Amazing company, with an excellent idea!

I was worried about purchasing due to the price but I definitely do not regret my purchase!
I got the ceramic reusable bottle and of a morning I put ice and water in at around 7:30am, by 12:30 the ice is still partly frozen and my water stays cold all day! Any other drink bottle I have used the ice melts quickly and my drinks warm pretty fast and I will only drink cold water. I also purchased more as Christmas presents because I am so impressed. It doesn't leak, is easy to sip from and easy to clean. 100% recommend.

Honestly it is probably the best coffee cup I have found to date! Keeps it warm, easy to use and nice to sip from. They have really done a great job with this cup. Just to add as well their customer service is so amazing!!! I had an issue happen with one of my orders and they solved the probably so efficiently and with wonderful customer service! Has been a pleasant experience.

I purchased the ceramic steel cup, with monogram for 4 letters and a tea strainer.

Just all too hard. Do yourself a favor and buy a keep cup, joco, or Sol cup. This cup looks great but just isn't as functional as others. I pulled it apart to clean it and it took me 10 minutes to reassemble it.

It is a pain to clean, and you have to remove 5 working parts to clean it properly.
It does not seal like it claims too, and leaks badly.
Way overpriced and under delivers. The claims on keeping the coffee hot are way over exaggerated too.

AVOID!

I have this frank green bottle for a year now and been leaking few weeks after my purchase; email them and they send a replacement kit to fix the issue and not even a year it leaks again. Used it for my child hot water for milk and it always leak inside the diaper bag.

I bought the original cup (polymer) and then more recently the stainless steel cup. Honestly, I wouldn’t waste my money on Frank Green. They are overpriced with many design flaws. There are many other better products out there to pick from. The lid design was not very well thought out for function. It looks good on the shelf but that’s about it. The design process is too try hard to be sophisticated. I thought I’d give them a second chance when I bought the stainless steel but even after 3 years they have made no changes in product improvement. It is definitely not leak-proof so im not sure how they got away with claiming that...

Please do yourself a favour and read the reviews before purchasing this cup. Leaky, leaky leaky! The company knows there are problems but they act like it's somehow your fault. For a company who claims to have a sustainability imagine, their customer service is atrocious. They receive so many negative reviews and yet do nothing to solve the problem other them tell you to dissemble a brand new cup and reassemble it to try and stop the leaks. I wouldn't even pay $5 for this let alone $30.

I have three of these cups the original, next gen and Stainless steel and I love them all. I love that they can just be chucked in my bag when I'm finished and they never leak. I love the texture of the Original and Next Gen cups and I love the thermal ability of the Stainless steel, my coffee was still hot an hour later, the only thing I would change in the stainless is the texture I prefer the Co-polymer casing for the non slip.
You do need to watch the lid assembly tutorial to get it right. I don't use the tap feature so can't comment on that but love the cups.