Hawaiian Airlines Questions & Answers

If your travel insurance is up to date then it should cover it. Also in some countries travel insurance is different from others.

Yes. Seat-back screens....Pretty wide variety of movies, music, flight progress, etc.....

Many thanks for your reply.

Unfortunately you will need to go from domestic to the international part of the teminal which has a diferent screening.

You will need to go through a scan at Honululu airport US are pretty tight on security

My brother and his wife had a travel agent do their bookings, HA seted them separately at different ends of the plane and refused to reseat them, then lost their bags!
They had to return early from holiday and had the same problem with seating! Two weeks before my trip.
Can't believe they get away with this ...

Dear Michele,

I'm not sure about parts of your story. How did the dodgy booking company affect the travel? Why did your husband and daughter fly to Canada from Hon. when they were booked to go to LAX? If it was a cheaper economy ticket then it doesn't permit changes or no shows and the airline, while being bloody minded, is within its rights to cancel it. In general you need to disabuse yourself of the notion that airlines operate to serve their passengers. Despite what they might claim they organise themselves to run at a profit and at their convenience and passengers are of secondary consideration. Sometimes airline staff go out of their way to help but others simply toe the company line and do little for passengers. Lozza's brother in law needed to have his travel agent check the seat allocation-this is easy to do- and not turn up at the airport trusting it would be ok. In fairness to Hawaiian you can easily change your seats on line with them for free unlike QANTAS and BA who charge $30 a seat. Unfortunately travel sites and newspapers are full of stories of travellers being screwed over, in various ways, by all airlines, and getting no satisfaction from them.

Family flew on a separate airline ticket to Canada - advised airline prior to boarding from Oz they wouldn't use the second leg but pick up in LA onwards. And yes I have learnt about this "no show" rule and it seems they choose to apply it even if they have been advised that the leg is not being used. But I am also of the position that this rule evidences Collusion between all the carriers. Understand that a similar scenario went to court in Peru and the airline lost - I guess they couldn't prove what loss they incurred by the passenger not using a leg of the ticket. Profit is fine - completely unethical behaviour simply to max profit isn't fine. I have spent many hrs dealing with the airline who claims I shouldn't deal with them - and the agent claiming the same thing. The best airline rule is "we can alter the rules at any time". Maybe that means that we really need more regulation as we don't know the difference between right and wrong!!! haha

I flew premium economy right behind business class, no flat beds in business class, I wouldn't pay the extra as I don't think it would be worth it...
The flight crew on one flight were shockers!

No flat beds on Hawaiin and Lozza is right business class would not be worth the money.

Thanks Lozza & Peter B. I heard the flat beds were coming out in the second quarter of this year, we are travelling end of June, Bris to Vegas, Vegas to Honolulu, Honolulu to Brisbane. Best flight times, prices, minimal stopover times and first class internally (USA) thought it might be worth our time.

I was premium economy, 1 small cushion and yes I think we also got a small blanket...

Yes a blanket and pillow on the international flight. Not sure about the domestic flight

if the do they will treat you the same with broken down planes leaving you to sleep on airport for 32 hours with no refunds or compensation much safer to fly Qantas I will never fly Hawaiian airlines again

You can always try Jetstar. I assure you my experience with them is NO better. Cancelled flight after 24 and left all passengers to fend for themselves!!

I paid for extra comfert seat.. So mine were good.. Yes screens are on back of seats.
Think out was A 330"I flew can't remember, sorry

I paid for extra comfort seat, very hard to recline and still hard and uncomfortable.... All you get is extra leg room.

Yes

Have no idea I sat in row 44 where there is 2 seats only they wrre great.

No, they don't have beds. Not really worth the money foe business class.

Hawaiian Airlines do not have lie flat seats, they simply recline to such a position that is uncomfortable and your feet swell, try Jetstar - they might. And they are cheaper.

Hi, Yes, you get a blanket but I did not recieve any toiletries in row 13. Served your meals early. Near the Galley too from memory. Ensure you use the toilet just before disembarking, its a long walk to the Terminal! Enjoy the service.

We flew from Kona back to Honolulu at 6.30am and then on to Brisbane later that morning. We checked our bags in at Kona and didn't have to re-check them in Honolulu - just picked them up in Brisbane ..:) have a great trip.

To honest - it depends which plane they use - see if your travel agent can check for you.... The older planes are comfy but the newer ones are roomier, are better appointed - and the food was better as well....