Disappointed and out $$ A friend calculated the same tax return as Itp. Why pay if they are no better? Lovely lady just didn't get results.

After having Nilesh Singh as my Accountant from ITP Rozelle, I found that he possessed the following qualities:

1) strives to get the best possible outcome for clients
2) excellent communication
3) highly professional
4) sound knowledge
5) very supportive
6) honest, reliable and trustworthy

I would recommend Nilesh Singh to any potential client.

Firstly, I sent a request for an interview. No response. So I physically went there.
After a week i got a call to come in.
Things I was allowed to claim for were not allowed.
The lady got aggressive when I challenged her and very unfriendly. When showed what we were allowed to claim she had all the excuses why I could not claim. Then after the appointment, I apologised for being upset and she never did. I am very unhappy and will never go there again. When I said i have to work from home and use my desk monitor she challenged me as if I was lying. I am a teacher and do distance ed. My office space is office space. I am disgusted and have never done a review before but had to warn you.

Just did my returns from barbara at aus fair southport. she first led me to believe that the fee would be deducted from the return amd nothing would be needed to pay, but then later on said that there would be additional charge of $35 if i am to do so. Absolute fraud and cheater. I trusted ITP to be a trusted name but was absolutely disgusted by thier misleading fraudlent behaviour. And not to mention, the whole tax return was so pathetic that I had to tell her to deduct from this and that when u would kind of expect from an expert to maximise your returns
Never ever gonna go back there or even refer anyone...

Saw Elma at Winston Hills I'm flabbergasted at his lack of knowledge. First time in 37 years I was told I owed the ATO money, I asked him to recheck three times eventually i was told I would get a refund. If I had accepted his word I would have been our of pocket. Never ever ever again would I use these incompetent morons.

we have just returned from itp, Busselton, the service we receive from candice is amazing, we have been using these tax professionals for about 4 years, would not go any where else, amazing service, such friendly staff, Thanks for your professional service once again

Just received an Amended Assessment from the ATO at Christmas time. When I called ITP in the first place they said there was something wrong with the medical rebate information. I checked on this and nothing wrong on Medibank Private side BUT ITP made a TYPO and now the ATO want $300 back after Christmas 2016.
I said I used them as they are the Income Tax Professionals!!?? (Who cannot type) and they said they would not refund their Fee!
Go elsewhere people.

Wasn't happy the second time I did my tax return through them. May cater companies but for personal tax returns the service is terrible.