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73 questions from our users

Paru

Paruasked

QuickSmart WH8560J1 (8.5kg)

Is it possible to find a replacement filter and filter cap for WH8560J1 from anywhere? Ours seem to be stuck and when we removed it last time we found that the band around it has become stiff.

No answers
Cherylea

Cheryleaasked

QuickSmart WH8560J1 (8.5kg)

I have a message saying the door is open but its closed. Nothing in the door, it all looks normal

No answers
MLB

MLBasked

QuickSmart WH8560J1 (8.5kg)

The drum clean light has illuminated - I have done 3 drum cleans but it remains illuminated every time I turn the machine on and now I can't select the Cotton setting.

1 answer
Angélique D.
Angélique D.

I have the same thing

Marisa W.

Marisa W.asked

QuickSmart WH8560J1 (8.5kg)

The power button does not seem to work, it is permanently on. Could the button itself be faulty? Only installed today.

1 answer
jesspc
jesspc

Hi Marisa did you end up getting this sorted? what did you do? We just installed ours yesterday and are having the same problem! cheers Jess

Davie J

Davie Jasked

QuickSmart WH8560J1 (8.5kg)

I have no power display or indication lights showing on the washing machine control panel. Power point is ok and power is on?

No answers
Bruce E.

Bruce E.asked

QuickSmart WH8560J1 (8.5kg)

Bearing noise, how to replace

No answers
Rosie M.

Rosie M.asked

QuickSmart WH8560J1 (8.5kg)

Hi
Please help my front loader keeps flashing drum clean in red
So I cleaned out everything hose filter where U put washing then in where U put detergent still flashing won't let me do a drum load or anything turned on power off on then to do cycle it just won't move or go to anything else ???

3 answers
Amy O
Amy O

There is something stuck in the filter.
You need to go to the bottom of the machine where you'll find a little door. Bit hard to open. It has a small tube that pulls out. You need to drain the water and clean out the obstruction. Bit fiddly but should work.

Rosie M.
Rosie M.

Hi
Thanks for responses
Appreciate it
I've opened that little door water came out
Then I pulled out hose only little water drained out it is still not responding to anything digital light stuck on drum clean ?

fisher_man
fisher_man

drum clean is a specific cycle to remove the gunk on the inside of the outer tub.
your user manual should explain how to do a drum clean.
select drum clean, no clothes, add a certain amount of powder etc and let it do its thing.
once its done, go back to normal washing

Stela.P

Stela.Pasked

QuickSmart WH8560J1 (8.5kg)

how to disable child lock

1 answer
Amy O
Amy O

Hold the lock button down for a few seconds till it disables.

jean t.

jean t.asked

QuickSmart WH8560J1 (8.5kg)

I cant get knob to turn for different washing options

No answers
Greer D.

Greer D.asked

QuickSmart WH8560J1 (8.5kg)

I cant get the filter out to clean. I unscrew it but it is stuck and wont pull out. Please help!

1 answer
fisher_man
fisher_man

A piece of underwire or something has lodged in the filter and up into the drain bellows hose from the outer tub.
The drain bellows hose needs to be disconnected from the filter assy and the offending blockage removed.
Or call an F&P tech (is not a warranty job)

Grant W.

Grant W.asked

QuickSmart WH8560J1 (8.5kg)

My Key lock want turn off when I hold it for 3 Seconds why?

No answers
Ce J.

Ce J.asked

QuickSmart WH8560J1 (8.5kg)

Why the drum clean light keep flashing when I start to wash. And leaking after finish washing

1 answer
fisher_man
fisher_man

Drum need cleaning after so many washes, if not done then "gunk" builds up inside outer drum and contaminates washing.
Drum clean prevents this from happening.
Read user manual for steps in drum clean.

Brad D

Brad Dasked

QuickSmart WH8560J1 (8.5kg)

Have a fisher & paykel quicksmart machine WH8560J1. Door is open. Seems the door lock will not release to enable door to be closed. If you press the start button with the door open the cycle will start as if the door is closed. Any help to reset or ideas would be a big help?

2 answers
Sam
Sam

Same problem here exactly!
Did you find a solution?

fisher_man
fisher_man

Lock Mechanism is faulty, needs replacing

Shellie

Shellieasked

QuickSmart WH8560J1 (8.5kg)

My machine keeps saying error 37 I have checked and cleaned the pump filter but it isnt dirty and there are no foreign objects. The pump will not drain. Despite the filter being clean. It’s only just come out of warranty and I don’t want to spend a great deal of money on it?? Any suggestions would be greatly appreciated

No answers
Theresa

Theresaasked

QuickSmart WH8560J1 (8.5kg)

What I can do this washing machine half way stop error E 7:01??

Pls answer me

No answers
Kristie H

Kristie Hasked

QuickSmart WH8560J1 (8.5kg)

I cant press any of the buttons on my washing machine and the drum light is flashing and so is the start/pause button. I can turn the dial to the drum clean option and thats it. The keylock light is not on either. Any help?

No answers
Tito F

Tito Fasked

QuickSmart WH8560J1 (8.5kg)

Hi, does anyone know what the ereor 75 is ? Thanks

No answers
Shapen

Shapenasked

QuickSmart WH8560J1 (8.5kg)

Washing machine gets to the end of the wash cycle and is about to do a spin and waits with the error, " reminder, push load down" at the end of each cycle.
It's really annoying as it never completes a wash without intervention.
It does this regardless of the number of garments in the washer.
Any help?

No answers
Win

Winasked

QuickSmart WH8560J1 (8.5kg)

Our machine is overflowing out of where you put the powder and softener in have pulled apart and cleaned the pipe out but still continues to do it. It’s like there’s too much water going in could it be the computer board is stuffed?

No answers
sophie

sophieasked

QuickSmart WH8560J1 (8.5kg)

hi, we washed a car footmat in the washing machine and it wont drum clean. what can i do?

No answers
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