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IVAA Jewellery Claim Management Questions & Answers
5 questions from our users
Deeasked
If I am not happy with the officer I am dealing with. Can I ask for someone else to deal with my problem.
Jonnoasked
Hi there. Do IVAA settle in cash payment so a customer can choose where to go or how to replace an item or does it have to be through a jeweller with IVAA conducting the payment/transfer?
2 answers
Matthew M.IVAA Jewellery Claim Management
Hi Jonno, it depends on which insurer you are with. If you email us at [email protected] I will be able to look into your file.
Thanks Matthew. I’ll email.
GAYAasked
hi matthew from IVAA,
My claim id is col191573353. please call me as am looking for my jewellery claim to discuss
1 answer
Matthew M.IVAA Jewellery Claim Management
Hi Gaya, we don't have that claim number in our system. Would you mind emailing me your surname directly? [email protected]
Fattycatasked
I am dealing with Veronica who has been very patient with me. As an older person I still cannot grasp how the excess payment works. I know on my claim #32183 I have to pay $250 excess and on my claim #32241 I have to pay $400. I also know I go to a jeweller and pick out an item of jewellry or 2 items depending on what I find to replace my ring. How do I know who to pay the excess too. For example if I bought a $1000 ring which would leave me with $960 what amount of excess do I pay for seperate items. Thank You
Doreen Swift
Email [email protected]
3 answers
Matthew M.IVAA Jewellery Claim Management
Hi Doreen,
Normally when an item is replaced via an insurance claim, the insured (which is you) will pay the excess directly to the jeweller and your insurance company will pay the rest.
I’ll ask Veronica to give you a call to discuss the details.
Kind regards,
Matthew.
My experience tells me that the XS is payable to the Jeweler who supplies you with the replacement jewelry on the issue of which exit supplies I can only imagine your insurance company can clear this up for you in any case that should appear in the settlement advice
I had $699 to spend as replacement and I had to pay $100 excess to the jeweller. Which means I had $599 in actual money to spend. I bought a bracelet reduced by half for $750 so ended up paying $151 including excess for a brand new bracelet which I received a valuation for and proof of purchase. Was so easy, couldn't be happier.
Lynnehugasked
What does your service cost?
1 answer
Matthew M.IVAA Jewellery Claim Management
Morning Lynnehug, We provide a variety of services from claim management, jewellery valuations and advice on private client purchases. Send me a message on what you are after and I can let you know.
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