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AntonioPerth, WA
- 2 reviews
- Verified purchase
Bye bye Neck and Back Pain! Thanks Koala
I have tried many pillows but after 2 weeks with my Koala pillow not only i fall asleep quicker but my neck pain and back pain are gone. I used to wake up in pain in the middle of the night but not for the last 2 weeks.
But what blew me away was the customer service, best i have had in a while! Delivery was only in less than 3 hours!! Amazing!!
Thanks so much!!
Purchased in February 2021 for $127.00.
1 comment
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Mrs NPerth, WA
Amazing
I waited for two weeks before leaving a review,so I could make sure that this pillow did indeed do what it promised.
I have cervical arthritis and have struggled for years with finding the right pillow . I have tried so many different pillows, from micro beads, to buckwheat, memory foam, latex the list goes on.
I imagine that I have spent hundreds of dollars in wasted pillows over the years. Some would work for a few days or a week and I would be back to square one-"pillow swapping " throughout the night. It was normal for me to have 5 pi...Read more
llows by my side of the bed. It would have been funny, except that it wasn't. Nearly every day, I would get up in pain. In honesty, I tried the Koala Pillow, only because it has a 120 day money back guarantee. I was pretty confident it was going to be another lost cause, like all the pillows I had tried before it. The first night, the pillow was awful, I was restless, couldn't get comfortable and awoke with a sore neck. I got up the next day and swore it was going back. My husband said to me, " try it again tonight and see how you go". Well, I was reluctant, but I did. That night I slept better,not great but better. It has now been 2 weeks. For the past 3 nights, I have actually slept the whole night through, and trust me its been years, since I have slept through the night. I have woken twice more, with a sore neck, however it was nowhere near as bad as normal.I actually was able to find pain relief with just some Voltaren Rapid ( and normally I am on heavy pharmacist only medication). I am still assessing over the next few weeks, to see if this great run I am having at the moment continues,but as of today I would have to say this.... When I bought this pillow I was very skeptical, however it really does do what it claims to do.I have slept better in these last 2 weeks than I have in years. So for today, I would have to say, thank you Koala,thank you for a good nights sleep and most of all thank you for creating a pillow that gives me relief from the ongoing neck pain, it is sooo nice to wake up pain free.
Purchased in January 2021 for $135.00.
1 comment
Koala S.Koala
Thanks Mrs. N for the review we are so happy to hear that our pillow has helped relieve you.
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MelskiSouth East Queensland, QLD
- 11 reviews
I am in love with my pillow
From the amazingly quick delivery to the awesome packaging, I have been in love with my purchase. It has been 6 months now and my sleep has improved so much. It provides comfort and support while allowing the fabric to breathe in the Queensland heat so I am not too hot.
Highly recommend this pillow.
Purchased in March 2021.
1 comment
Koala S.Koala
Thank you Melski for your feedback :-)
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ChrisPerth, WA
- 10 reviews
- 10 likes
- Verified purchase
This is perfect! Great nights rest
Amazing, take it everywhere with me, even camping! Definitely notice a much more restful sleep with the pillow, neck pain has reduced immensely since switching. Love the double sided firmness (soft on one side hard on the other). Have since gotten my wife one and my daughter their mattress.
Purchased in June 2021 for $120.00.
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Matt RushSydney, NSW
- 2 reviews
- 1 like
- Verified purchase
Such a relief.
I’ve been searching for a pillow to help with my bad shoulder and neck, and I’ve finally found it. Firm, but comfortable and supportive. Grateful that I gave this a try.
Purchased in September 2021 at Koala.com for $127.00.
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Sunny.
- 15 reviews
- 1 like
- Verified purchase
Support was a bit resistant but once escalated, we got traction
So the Koala pillow I got smelled. And as time went on, it smelled worse and I eventually chucked it.
I contacted support about it and they insisted that they were unable to help me without a photo of the pillow. This was after showing proof of purchase.
I ended up actually filing paperwork into consumer affairs NSW and had a case open it got so bad. Koala after care were there to make sure my experience was the worst.
I had lost hope and thought mediation had failed - but my case was escalated internally to a team leader, and they were able to replace my pillow with a new one. The new one smells less, and different. So it's a whole new formula I think.
Let's hope it lasts longer! And I'll remember to take a photo of it this time!!
Purchased in October 2021 for $120.00.
1 comment
Koala S.Koala
Hi Sunny,
When trying to determine whether or not an item is faulty, we do need the actual item present and accounted for. ... Read more
Unfortunately you threw the pillow away instead of contacting us about it before doing so. Nonetheless I'm glad that we were able to send you a replacement and that it's better than the previous one for you. In future, if you ever have a problem or an issue please reach out to us beforehand and we can always do our best to help :)Similar opinion? Write a review on ieatwords.com.au!
CaitieSouth East Queensland, QLD
Not for us
My husband and I both trialed these for one week. Both of us preferring lower firmer pillows this was still too high and I ended up with a headache two nights in a row. My husband struggled as a tummy sleeper always. Will be sending ours back and grateful for an easy customer service process.
Purchased in June 2021 for $150.00.
1 comment
Koala S.Koala
Sorry to hear the pillow wasn't right for you, Caitie. Thanks for giving us a go!
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KiroGreater Melbourne (Inner), VIC
- 6 reviews
- Verified purchase
Koala Comfort
Been spending so much on pillows, different types, different brands but someone just couldn't find somethings that just suits. Got the koala pillows from a bundle purchase of the mattress and bed frame which i think its a good deal. Looking at it I was worried that it might be too high but when I lie on it, it was quite comfy and felt my neck is getting good support (regardless if I'm lying straight or sideways). Best one I've had so far.
1 comment
Koala S.Koala
Thanks for writing this review Kiro! We really appreciate it!
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Martina P.Perth
- 10 reviews
Unfortunately didn't work for me
We are very happy users of koala mattress so I was really excited when the company released this pillow. My partner purchased it for me and it was delivered quickly. The pillow is advertised as being suitable for all sleeping styles but I sleep on my stomach and found it to be too high (yes, even the low side) and very uncomfortable. I really wanted to love it but we returned it within two weeks.
On the plus side, the return process was easy and you simply cannot fault Koala's customer service.
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Questions & Answers
Chris Bowyerasked
Should I buy pillow protectors to put on my Koala pillows?
2 answers
Koala S.Koala
Hi Chris -
It isn't necessary, but it will provide an element of protection and ensure your pillow lasts longer. Check to make sure it is a breathable cover though - otherwise, all the benefits of our cool-gel memory foam will be lost.
Sweet Dreams
Is this the same for the mattress protector, does it need to be a Breathable one ?
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Koala S.Koala
Hey Antonio :)
We are so glad to hear that your neck and back pain are gone thanks to your new Koala Pillow!... Read more
We hope that you have many more good night sleep! Sweet Dreams Koala Dream Team