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Worst Super fund around IMO
Worst Super fund around, in my opinion. Slow to process ANYTHING and I would recommend transferring your super balance to ANY other fund. Requires no stars. They send text messages with incorrect time frames amongst other care less behaviour.
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dssSydney, Australia
let them gamble your money away
Employee has been adding super contributions to my account for 21 years but basically the money in the super account would hardly add up to the total amount of contributions paid. They may make you 15% in one year but then they loose 20% the next year. I would be better off and safer with a 1% compounded term deposit. Lets not talk about all the fees taken out as well. Basically they are just allowed to gamble with your money. What a joke. It even goes down when you lock your money into cash.
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LawrieSouth East Queensland, QLD
- 2 reviews
I left.
I left because
1. I had a fairly straight forward TPG claim and it didn't not go well. It went on forever with all sorts of excuses. The complaints system did not work at all. I did eventually get the required payout because I was consistently persistent. I feel this has left a bad taste in my mouth.
2. Attended the first Annual Members meeting and education for retirees. It was a informative event but I realised how many people at the top of the organisation where new. This is good for the organisation long term but in the short term didn't inspire confidence.
I left
1 comment
LGIAsuper M.LGIAsuper
Hi Lawrie
My name is Audrey and I’m from LGIAsuper’s Member Services team. We’re sorry to hear about your experience with us, we’d like to sort this out for you as soon as possible. Are you able to ... Read more
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HappyJCentral Queensland, QLD
- 2 reviews
Processing requests are now off shore!?
Requested a payment but got lost in system, so I was told, and expected new payment request to take place but days went by and no action... the call centre let it slip that processing is now done off shore and now I understand why things have been woeful, as never experienced things this bad before. The fact things are now done off shore and outsourced, I am rolling out which might get stuffed up also, fingers crossed.
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LGIAsuper M.LGIAsuper
Hi HappyJ - my name is Audrey and I'm from LGIAsuper's Member Services team in Brisbane. We're sorry to hear about your recent experience. We'd like to sort this out for you, and we'll be investigatin... Read more
g why this has happened. Are you able to email us at [email protected] or call 1800 444 396 and we'll get straight on to it. Thanks, AudreySimilar opinion? Write a review on ieatwords.com.au!
RaySouth East Queensland, QLD
Continual website failures preventing access to Superannuation Account status
Daily failures of this fund's website over the past few months when attempting to access my account is of great concern. I will likely leave this fund and go elsewhere.
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Matt QLDSouth East Queensland, QLD
What a cluster.... . Administration support woeful.
New government employee and fund member for nearly 3 years.
Enquired on line to set up on line account access and the like with no reply or follow up.
Three weeks had passed so I tried again via email and then phone call, no follow up or email contact received.
Finally worked it out myself without any support that was requested.
Just goes into a black hole.
Six weeks ago I then decided to roll my other accounts (2) into LGIA to make life a little simpler etc.
Curiosity on my part went to see if the funds have been combined, the money is still siting in the old accounts..?
...Read more
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Terrible
Poor website with very little attention to detail.
Make it very difficult to change details, i.e. address etc.
Unfriendly staff.
I have now moved interstate and have been trying to rollover my super for more than six months and LG Super continue to put ridiculous hurdles in my way. At least I have made a friend out of the local JP as he would be certifying docs. for me on a weekly basis....
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OK
Extreemly inactive website, compared to most super websites one can visit on the net.other wise staff very helpful onthe telephone,
low fees,good staff (com)
Inactive website.
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deltaSouth East Queensland, QLD
- 2 reviews
- 2 likes
Good
Very good performance over the past 6 months with the growth smoothed option, I was expecting to see a large drop with all that has been occurring in the sharemarket, but my account shows a very nice increase over last year.
Low fees, run with the members in mind and one of the leading funds in growth over the last few years
Current balances have not been updated on the website since Novemeber 07
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GreyNomad123
- 4 reviews
- 1 like
Excellent
You might find this hard to beoieve, but I cannot fault LGsuper really. I have always received prompt, reliable, above average service from them combined with very good returns and low cost.
Very low fees, really friendly and helpful staff, great returns given other 2007/08 fund returns, online balance system works fine now.
Nothing really, happy ex contributing member
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LGIAsuper M.LGIAsuper
Hi,
Thank you for reaching out to us on Product Review and sorry to hear of your dissatisfaction with your recent dealings with us. We’d like the opportunity to investigate this further for you. If ... Read more
you would like us to do so, please email us at [email protected] or call us on 1800 444 396. We look forward to hearing from you.