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Reviews

(250)
(18)
(1)
(4)
(12)
  • Transparency
    4.9 (59)
  • Customer Service
    4.7 (61)
  • Rates and Fees
    4.9 (11)

Alain

AlainGreater Melbourne (Outer), VIC

NickGoel

published

I have been with VicSuper since approximately 2005, through two different organizations. I am just getting an understanding and am confident that I am preparing properly with VicSuper's support, for my retirement.

Transparency
Customer Service
Rates and Fees

Gerard

GerardGreater Melbourne (Outer), VIC

All the advice I received prior to my retirement and following were excellent, Nick Goel was extremely helpful.

published

With VicSuper since about 1997 and although there have been some losses along the way the fund has always bounced back quickly. The free advice and the website are excellent.

Transparency
Customer Service
Rates and Fees

Professional and Expert advice

published

We would like to thank Nick Goel for his patience, professional advice and willlingness to take in all our personal considerations. Nick knew exactly what we were looking for and we came away feeling confident and happy with his advice. We would gladly recommend Nick to anyone needing advice. We would be happy knowing that he will be there to help us again when needed.

Thank you VicSuper

published

I have been with VicSuper for almost 15 years and have recently retired. Prior to making that decision I needed to have a clear understanding of my financial position going forward. My financial planner, Nick Goel, has been outstanding, as he could see that I was feeling a little anxious regarding the process. After three meetings and lots of questions, Nick has been able to set me up and get me ready for this journey. I am satisfied with the result and look forward to working with Nick in the future.


Alan C

Alan CCentral Highlands and Goldfields, VIC

Outstanding Service

published

I've been with VicSuper for 30 years. I made an appointment with Michael Zealley, one of VicSuper's financial planners in Bendigo. He was professional and courteous providing advice that reduced my anxiety heading into retirement by highlighting strategies to employ to maximise my Superannuation savings.

Transparency
Customer Service
Rates and Fees

Rosie

RosieGreater Melbourne (Outer), VIC

Financial Advice

published

I would like to thank Sam Shar, senior financial planner for his advice and guidance for a retirement plan.
There were many items discussed that I was totally unaware of, actually I had no clue.
Sam patiently and professionally gave me lots of options to help me make informed decisions about my future.
The fact these reviews are free is a game changer for many.
I feel positive and excited after our meetings.
Thank you Sam and Vic super

Transparency
Customer Service
Rates and Fees

Dion is exemplary

published

I've been with VicSuper for 29 years. I made an appointment with Dion Miller, one of VicSuper's financial planners. Not only was he generous with his time, but he gave me extremely useful information. I have since researched ideas and am making a plan for my retirement future.

Transparency
Customer Service
Rates and Fees

Gary L

Gary L

  • 2 reviews

Terrific service and advice from Fiona Dench

published
Transparency
Customer Service
Rates and Fees

Excellent service from Sam Shah

published

I have been with Vic Super for 13 years and have been very happy with the performance of the fund to date.
I recently met with Sam Shah to discuss retirement planning. Sam was absolutely fabulous to deal with, and very personable. He is very knowledgeable and helpful and was able to answer all my questions and provide some sound suggestions on the most appropriate strategy going forward.
I walked away from our meetings, armed with information and feeling confident about my superannuation future.

Transparency
Customer Service
Rates and Fees

Spot on advice

published

Very personalised, supportive and strategic advice. The most current Statement of Advice provided by Adam was excellent as it captured all that we needed to address and the advice was spot on.

Transparency
Customer Service

John Yinnar

John YinnarGippsland, VIC

Vicsuper makes life easy

published

Been with Vicsuper 14yrs staff are fantastic (Melissa)explains everything to me even I understand it she takes care of my Statement of Advice and gives me peace of mind excellent

Transparency
Customer Service
Rates and Fees

Great Customer Service !!

published

I have a VicSuper account for more than 5 years. Always having great experiences with this superannuation fund. I have received a call from VicSuper recently relating to my withdrawal request. They are extremely helpful and assisted me with the processing of my request. The customer service staff (Fahad) was very friendly and helpful. I'm happy with their performance. High recommend to my friends and my family.
Thank You.

Transparency
Customer Service

Truman York

Truman YorkHobart, TAS

  • 7 reviews
  • 5 likes

Top notch!

published
Transparency
Customer Service
Rates and Fees

Mike

MikeVictoria

Highly recommend

published

My thanks to my financial advisor, Sam Shah, who took me through the murky waters of superannuation and entitlements. I am now able to retire with sufficient funds thanks to the planning and expert advice of VicSuper over the past 20 years.

Transparency
Customer Service
Rates and Fees

VicSuper Member

VicSuper MemberGreater Melbourne (Outer), VIC

OUTSTANDING SERVICE SAM SHAH - THE PIECE OF MIND YOU HAVE GIVEN US IS INVALUABLE

published
Customer Service
VicSuper member

VicSuper memberGreater Melbourne (Metropolitan), VIC

Outstanding service provided by Ben Dunlop

published

I've been with VicSuper for 20 years and happy with its performance. Recently, I lost my long term employment and desperately needed a financial advice. Fortunately, I had a meeting with Ben Dunlop. I'm for ever grateful for his professionalism, empathy, analysis, strategic advice and recommendations.

Transparency
Customer Service

Ray Goudey

Ray GoudeyGreater Melbourne (Outer), VIC

  • Verified customer

Retirement advice provided by Warren Olivier

published

Upon consulting with Warren Olivier (Financial Advisor) I was given sound and knowledgeable advice on proposed future retirement planning. Not only verbal information, but it was also presented in comprehensive written form, which is clearly understandable. Thank you Warren for your advice and suggestions since meeting you. This has given me great peace of mind, when entering into my retirement. I only regret not seeking out your advice earlier in my working life.

Transparency
Customer Service

D. Banerjee

D. BanerjeeGreater Melbourne (Outer), VIC

Very helpful and professional

published

My husband and I recently had a meeting with Sam Shah about the investment options of my superfund and cutting down my hours of work. Sam was very professional and helpful, answering all our questions in detail. He was very patient and went out of his way to clarify several points. He also pointed out ways of saving more tax and how I am on track with my retirement plans. He gave helpful advice on my investment options. Thank you, Sam.

Transparency
Customer Service
Insurance Options

Excellent service!

published

I have been with the fund close on 2 years and have found speaking to them on the phone and face to face very beneficial. It was great meeting with Richard Ferrier who came to my place of work!


margie

margieGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Fantastic Advice and Outstanding Service!

published

I had been dreading my financial planning appointment but I left feeling so much better about everything. I met with Rebecca Cheevers and she made me see that there were some great options for me as a single divorced woman approaching retirement. She was compassionate, intelligent and gave me a workable plan to take me towards a more financially secure retirement. I am so grateful and I highly recommend Rebecca to everyone. She was completely outstanding.


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Questions & Answers

Noel

Noelasked

I am with AMP for the last 15yrs, want to change over, do Vic super offer TPD and life insurance through super.

1 answer
VicSuper
VicSuper V.VicSuper

Hi Noel
Apologies for the delay in our response. We do provide life and TPD insurance through super but we encourage you to contact our Member Services team on 1300 366 216 to discuss your situation. Alternatively, you can private message your best contact number and we'll arrange for a team member to give you a call. Regards VicSuper


Gavin F

Gavin Fasked

I have had a VicSuper account for more than 20 years, since returning to teaching in 1998. I am still contributing at age 73 but am a bit disappointed at the rate of growth in my bottom line. Most of the improvement seems to come from my contributions and amounts contributed on my behalf by my employer. Looking at the fees charged and comparing them with other, similar funds, I notice that VicSuper charges more than some of the other funds. What is the justification for this?

3 answers
VicSuper
VicSuper V.VicSuper

Hi Gavin
We encourage you to contact our Member Services team on 1300 366 216 to discuss your situation. Alternatively, you can private message your best contact number and we’ll arrange for a team member to give you a call. Regards VicSuper

Gavin F
Gavin F

Thank you for replying.

Bill Ho
Bill Ho

The vic super default growth fund has a ridiculously high fee of 1.14% per annum and has failed to beat the benchmark in the previous 10 years, steer well clear, might offer free advice but who is paying in the long run.

https://www.eurekareport.com.au/managed-funds/fund/vicsuper-futuresaver-growth/40213


BigAsh

BigAshasked

how do i get in touch with someone for a chat?

1 answer
VicSuper
VicSuper V.VicSuper

Hi there
Thanks for reaching out. You can call our team on 1300 366 216 or alternatively, please send through your contact details via private message and we’ll get someone from our team to get in touch with you. Regards VicSuper


Get an answer from our members and VicSuper representatives

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