Etax Accountants Questions & Answers (page 2 of 3)

Hi Anna - yep that's right. Generally there are no delays on our end when we receive a tax refund. We transfer it back out on the same business day we receive it and send you an email to let you know it's on the way. Please send us an email to [email protected] if you didn't receive the email and we'll take a look at your file for you.

Hi Richo - it definitely shouldn't be taking you that long to get a reply from us. Usually it'll be the same business day so if that hasn't happened we'd like to investigate why and get things back up to speed. Could you please drop us an email to [email protected] with your full name so that we can find your file in our system. We'll have have a manager reach out to discuss with your personally.

Thanks Richard!

Hi Lorraine,

Yes there is a fee. Etax is a Australia's largest online tax agent that offers you:
- a fast, simple and easy to use online tax return, PLUS
- customisation for your individual circumstances, PLUS
- a full accountant review to ensure you get the BEST refund and avoid ATO troubles, PLUS
- year-round support and tax advice when you need it, for no additional charge.

Etax.com.au is just like seeing a traditional tax accountant – but better! It’s all done conveniently online. No appointments, no travel, no headaches, just a high quality tax return service designed for you.

Our Etax returns start from $69.90 for more info please see: https://www.etax.com.au/etax-fees/

Please let us know if you we can answer any more questions?

Kind regards,
Etax Accounts

Hi Mark,

Thanks for your question. Generally the ATO takes about 10 - 14 days to process a tax return and transfer your refund although in some instances if they have a large backlog of returns to process it can take a little longer than this.

Our Etax returns start from $69.90 and includes:

- a fast, simple and personalised online tax return,
- customisation for your individual circumstances,
- a full accountant review to ensure you get the BEST refund and avoid ATO troubles,
- year-round support and tax advice when you need it, for no additional charge.

Additionally if you'd like to pay nothing up front we can deduct our fee from the refund when it's issued by the ATO. If you take that option there's an extra $27.50 processing fee involved.

Etax.com.au is just like seeing a traditional tax accountant – but better! It’s all done conveniently online. No appointments, no travel, no headaches, just a high quality tax return service designed for you.

Please let us know if you we can answer any more questions?

Kind regards,
Etax Accountants

Hi Da T,

Thanks for your question. We're pleased to report we don't have any extra charges for Capital Gains (or Eligible Termination Payments or Deductions). Many other accountants charge extra for those items to bump up their fees, but at Etax there's no extra fees for those items!

Kind Regards,
Etax Accountants

Hi Ell,

Please don't worry. The address on your tax return and bank details belong to us (Etax). Part of our service as your tax agent is to handle all correspondence between the ATO on your behalf so you don't have to. Therefore the ATO sends us any tax return correspondence to our PO Box and we then upload it to your Etax account.

With regards to the bank details - they're the Etax trust bank account. As you selected to have your fees deducted from your refund when it issused by the ATO they will transfer your refund to our secure trust bank account, we'll deduct our fees and transfer the rest to you on the same business day we receive it. - there's no delay with this process.

If you would like any more info please feel free to give us a call on 1300 693 829 or email [email protected] (along with your best contact method and the email address you entered to lodge your return) and we'll get in touch with you!

Kind Regards,
Etax Accountants

Hi Thuha,

Thanks for your question. If you are a full time student (not currently working in your field of study) you will not be able to make a claim for the device. You can only make a claim if there is a direct connection between the course you are studying and your current employment.

According to the ATO, you must satisfy one of these four conditions. You need to be:

1. Upgrading your qualifications for your current role.
2. Improving your skills or knowledge used in your current role.
3. A trainee and the course you take forms part of the traineeship.
4. Able to show the course you were taking led to, or was likely to lead to, an increase in your current salary.

Provided you meet one of the eligibility requirements, you would usually be able to make a claim for the device however, this is not possible without a receipt.

Sorry for the bad news Thuha - please let us know if we can help with any more question.

Kind regards,
Etax Accountants

Hi Robyn,

Etax is easy to use, even with multiple streams of income split between employee and sole trader income!

It sounds like you're operating a small business or as a sole trader, so just make sure you have that income (and the expenses that relate to it) separate from your income and expenses as an employee.

Once you've logged into Etax and started to complete your return you'll be able to select the types of income you are reporting under the 'My Income' section. If you have PAYG and ABN income you would enter the Salary/Wages for your employer (PAYG) at the first section, and then select "business income" to add your ABN income.

We hope this information helps, but please feel free to ask us for more info or use the live chat feature while completing your return where you can chat directly with an accountant who'll be able to help ensure you put the right income and expenses in the right sections!

Kind regards,
Etax Accountants.

Hi Pat - sorry we missed this question when you originally sent it in!

Our Etax returns start from $69.90 and includes:

- a fast, simple and personalised online tax return,
- customisation for your individual circumstances,
- a full accountant review to ensure you get the BEST refund and avoid ATO troubles,
- year-round support and tax advice when you need it, for no additional charge.

Additionally if you'd like to pay nothing up front we can deduct our fee from the refund when it's issued by the ATO. If you take that option there's an extra $27.50 processing fee involved.

Kind Regards,
Etax Accountants

Hi there and thanks for your question!

The reason each team member doesn't generally sign off by their name is that we are a large organisation with many accountants responding to client queries. Rather than have one person responsible for replying to one client, we ask our accountants to service all clients so you may interact with two or three staff members over the course of a tax return. This helps ensure someone else can step in if there's a staff absence or holiday ensuring there are no delays with your return.

Therefore, rather than coming across as confusing with several people writing to you, we simply sign off as the company as a whole.

We apologise if this has been frustrating for you and it is certainly not our intention. We only made the above mentioned change (from signing off individually) after receiving feedback from clients that they were confused if multiple people wrote to them.

Kind Regards,
Etax Accountants

Hi Aldebaan3003,

Great questions!

Our accounting team reviews all of the information on a tax return, the same way that an accountant would if you visited them face to face. Except we’re online and easier, with no appointments! We check the income, deductions, private health and any other sections that are specific to you. Like any good tax agent, we also check ATO data and try to detect problems that can slow down tax refunds or lead to ATO issues.

We’ll sometimes ask questions to clarify a particular claim or item on the return, or to confirm you have evidence to support your claims – and it’s easy to upload your receipts right inside your Etax return.

If something looks out of place, we may ask you to upload copies of logbooks so we can ensure it’s claimed correctly before lodgement to the ATO. It’s our job to ensure you get the best possible refund while sticking within ATO rules and laws.

If you need help as you go, you can also just select our live chat option from the bottom right of your tax return where you’ll be connected directly to an accountant who can help you fill out any bits you need help with. Or, if you finish entering your details and you have some question or an item left over, you can just enter that at the very bottom of your Etax return – an accountant will help get it done right.

We hope to see you soon at Etax Accountants.

Kind Regards,
Etax Accountants

Hi Julia,

We're sorry for any confusion about those emails. Please let us clarify. As we are listed as your daughter's tax agent, we are legally required to get in touch with her about any tax return that has not been lodged to the ATO - no matter how big or small the refund amount is. In any year that someone earns income and pays tax, the ATO expects them to lodge a tax return. If they do not, they appear on a list of "overdue clients" which we then have a responsibility as a tax agent to forward to each client.

Your daughters circumstances are unusual to most of the clients we're contacting about these returns and we'd like to take a look and see whether there's anything we can do to help get her affairs up to date without and financial burden she's currently facing. Could you or your daughter please email us on [email protected] with her full name and the email address she registered with. We'll then be able to find her in our system and follow up personally with a solution she's happy with.

Kind Regards,
Etax Accountants

Hi Uffy,

Our fees aren't charged until your return is lodged. You're more than welcome to sign up and enter your information into the return without needing to pay our fees. Just keep in mind that after you do submit your return into our system our Accountants will review all of the information you've entered to ensure it's accurate and to see if there are any extra deductions we can add to boost your refund. That means the refund estimate you see initially could increase once we've reviewed it for you!

Kind Regards,
Etax Accountants

HI David,

Thanks for reaching out. Our tax return uses the same pre-fill information that the ATO system does. We'd like to take a look and see why your return didn't have the pre-fill information automatically go into your return as well as ensure everything else in the return is correct to maximise your refund. Could you please drop us an email to [email protected] with the email address you registered with so we can find your file and get in touch?

Kind Regards,
Etax Accountants

HI Nikki,

We're sorry to hear that you're going through a really tough time at the moment. Our bank is NAB. If you're refund still hasn't arrived, could you please reply to the private message we sent you which requested your email address. Once we have that we'll be able to find you in our system and offer you some specific advice as to the status of your return and tax refund.

Kind Regards,
Etax Accountants

Hi Feeroz,

We've checked out system and can see your wife's return was lodged on 13 August, we sent an email confirming this to the email address registered on her file. We've checked your return, and it too has been lodged so there should be nothing further on your part. Generally the ATO will take about 10-14 days to finalise processing of the returns, although in some busy periods it may take up to 30 days.

Thanks for choosing Etax Accountants and if you have any other specific return questions, we'd suggest sending them via your Etax account to maintain the privacy of your personal circumstances.

Kind Regards,
Etax Accountants

Hi Hannah,
Please drop us an email to [email protected] with your full name and email address. We'll then be able to find your account in our system and let you know whether the return has already been lodged or not and the steps we can take for you from there based one where in the process your return is.
Kind Regards,
Etax Accountants

Hi Ken,

Thanks for your question. At Etax our fees start from $68.90 for our standard tax return. There are some small additional charges if you have a more complicated return (e.g sole trader or rental property).

Regardless of which option you choose, our service includes qualified accountant checking and advice to ensure you get the best possible refund and your return is free from errors. You'll also have access to free year round tax advice, deduction tips and help and we'll liaise with the ATO on your behalf if ever required.

Here's a page we've written which goes into everything in more detail: https://www.etax.com.au/etax-fees/

We hope to see you soon at Etax.com.au Ken and thanks once again for your question.

Kind Regards,
Etax Accountants

Hi Wiggy - We'll try to clarify for you.

If you don't need to do a tax return this year, you still need to do a non-lodgement advice to the ATO to let them know you're not lodging a return. We can take care of this free of charge for you if you fall into this category.

On the other hand if you do need a tax return lodged this year our standard fees will apply (starting from $68.90).

To get started, please register or log in to your account at Etax.com.au. Once you've entered you details, please just hop onto our live chat service where an accountant can check your ATO file and advise whether you need a tax return or a non-lodgement advice.

Kind Regards,
Etax Accountants

Hi Anthony,

Thanks for getting in touch. We have had no other reported issues with messaging on our site, so it might be a one off or issue with the device you're using. We'd like to reach out and chat with you in more detail to learn a little more about your situation and more importantly discuss the messages we've sent you. Could you please drop us an email on [email protected] with your full name, email address and best day/time to reach you and we'll be in touch asap!

Kind Regards,
Etax Accountants