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50 questions from our users

Anna R.

Anna R.asked

Hi team,

I have already lodged my tax return with ETAX on the 27th June 2020 which ATO confirmed thats when they received it too. On myGOV it states the estimated issue date is the 12th July 2020 which is today but it will get transfered to ETAX first to take out the fee then to me. My question is, will be tax return refund be deposited/transfered to my bank account today?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Anna - yep that's right. Generally there are no delays on our end when we receive a tax refund. We transfer it back out on the same business day we receive it and send you an email to let you know it's on the way. Please send us an email to [email protected] if you didn't receive the email and we'll take a look at your file for you.

richo

richoasked

if u ask for more info and I provide it, how long do you take to get back to me, im waiting a full day and a half, how long can I expect to wait? I realize you guys are busy.

3 answers
Etax Accountants
EtaxEtax Accountants

Hi Richo - it definitely shouldn't be taking you that long to get a reply from us. Usually it'll be the same business day so if that hasn't happened we'd like to investigate why and get things back up to speed. Could you please drop us an email to [email protected] with your full name so that we can find your file in our system. We'll have have a manager reach out to discuss with your personally.

richo
richo

Richard rowe ref 119206776 they answered, but long time to wait...thanks for your responding.

Etax Accountants
EtaxEtax Accountants

Thanks Richard!

Lorraine P.

Lorraine P.asked

Is this a free service?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Lorraine,

Yes there is a fee. Etax is a Australia's largest online tax agent that offers you:
- a fast, simple and easy to use online tax return, PLUS
- customisation for your individual circumstances, PLUS
- a full accountant review to ensure you get the BEST refund and avoid ATO troubles, PLUS
- year-round support and tax advice when you need it, for no additional charge.

Etax.com.au is just like seeing a traditional tax accountant – but better! It’s all done conveniently online. No appointments, no travel, no headaches, just a high quality tax return service designed for you.

Our Etax returns start from $69.90 for more info please see: https://www.etax.com.au/etax-fees/

Please let us know if you we can answer any more questions?

Kind regards,
Etax Accounts

Mark L.

Mark L.asked

How much does it cost and how long till I receive my tax pleAse

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Mark,

Thanks for your question. Generally the ATO takes about 10 - 14 days to process a tax return and transfer your refund although in some instances if they have a large backlog of returns to process it can take a little longer than this.

Our Etax returns start from $69.90 and includes:

- a fast, simple and personalised online tax return,
- customisation for your individual circumstances,
- a full accountant review to ensure you get the BEST refund and avoid ATO troubles,
- year-round support and tax advice when you need it, for no additional charge.

Additionally if you'd like to pay nothing up front we can deduct our fee from the refund when it's issued by the ATO. If you take that option there's an extra $27.50 processing fee involved.

Etax.com.au is just like seeing a traditional tax accountant – but better! It’s all done conveniently online. No appointments, no travel, no headaches, just a high quality tax return service designed for you.

Please let us know if you we can answer any more questions?

Kind regards,
Etax Accountants

Da T.

Da T.asked

Are there any extra cost for deduction on capital gain/loss?

2 answers
Tig99
Tig99

Sorry i can't help with that question if you log into the Etax site you can ask them the question

Etax Accountants
EtaxEtax Accountants

Hi Da T,

Thanks for your question. We're pleased to report we don't have any extra charges for Capital Gains (or Eligible Termination Payments or Deductions). Many other accountants charge extra for those items to bump up their fees, but at Etax there's no extra fees for those items!

Kind Regards,
Etax Accountants

ell

ellasked

I have just lodged a tax return.
In my personal details I have ETax Accountants NAB Brisbane.
The postal address is a po box in Upper MT Gravatt QLD?
Apparantly my refund will be going in to this account?
I need to get in touch with you to take it off, otherwise I need to fill out a form for it to be taken off.
Can you help with this?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Ell,

Please don't worry. The address on your tax return and bank details belong to us (Etax). Part of our service as your tax agent is to handle all correspondence between the ATO on your behalf so you don't have to. Therefore the ATO sends us any tax return correspondence to our PO Box and we then upload it to your Etax account.

With regards to the bank details - they're the Etax trust bank account. As you selected to have your fees deducted from your refund when it issused by the ATO they will transfer your refund to our secure trust bank account, we'll deduct our fees and transfer the rest to you on the same business day we receive it. - there's no delay with this process.

If you would like any more info please feel free to give us a call on 1300 693 829 or email [email protected] (along with your best contact method and the email address you entered to lodge your return) and we'll get in touch with you!

Kind Regards,
Etax Accountants

Thuha N.

Thuha N.asked

Dear ETax
I am a student, have been using Etax the last couple years.
I have bought a second hand tablet from a friend to support me with my online studying. I don't have a receipt for it so can i claim tax for it?

2 answers
Etax Accountants
EtaxEtax Accountants

Hi Thuha,

Thanks for your question. If you are a full time student (not currently working in your field of study) you will not be able to make a claim for the device. You can only make a claim if there is a direct connection between the course you are studying and your current employment.

According to the ATO, you must satisfy one of these four conditions. You need to be:

1. Upgrading your qualifications for your current role.
2. Improving your skills or knowledge used in your current role.
3. A trainee and the course you take forms part of the traineeship.
4. Able to show the course you were taking led to, or was likely to lead to, an increase in your current salary.

Provided you meet one of the eligibility requirements, you would usually be able to make a claim for the device however, this is not possible without a receipt.

Sorry for the bad news Thuha - please let us know if we can help with any more question.

Kind regards,
Etax Accountants

Thuha N.
Thuha N.

Thank you for your help Etax.

Robyn Grounds

Robyn Groundsasked

Hi Etax, I'm a peripatetic music teacher. Half of my income is paid by one of my schools with payg, the other school I personally invoice each student. Would this make it tricky to use your system? I also have many work related deductions.
Warm Regards,
Robyn

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Robyn,

Etax is easy to use, even with multiple streams of income split between employee and sole trader income!

It sounds like you're operating a small business or as a sole trader, so just make sure you have that income (and the expenses that relate to it) separate from your income and expenses as an employee.

Once you've logged into Etax and started to complete your return you'll be able to select the types of income you are reporting under the 'My Income' section. If you have PAYG and ABN income you would enter the Salary/Wages for your employer (PAYG) at the first section, and then select "business income" to add your ABN income.

We hope this information helps, but please feel free to ask us for more info or use the live chat feature while completing your return where you can chat directly with an accountant who'll be able to help ensure you put the right income and expenses in the right sections!

Kind regards,
Etax Accountants.

pat

patasked

do you charge anything for your refund to be deposited in your checking account?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Pat - sorry we missed this question when you originally sent it in!

Our Etax returns start from $69.90 and includes:

- a fast, simple and personalised online tax return,
- customisation for your individual circumstances,
- a full accountant review to ensure you get the BEST refund and avoid ATO troubles,
- year-round support and tax advice when you need it, for no additional charge.

Additionally if you'd like to pay nothing up front we can deduct our fee from the refund when it's issued by the ATO. If you take that option there's an extra $27.50 processing fee involved.

Kind Regards,
Etax Accountants

Bimbo Hater

Bimbo Haterasked

Why doesn’t your Accountant reveal there names, each time they send a message?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi there and thanks for your question!

The reason each team member doesn't generally sign off by their name is that we are a large organisation with many accountants responding to client queries. Rather than have one person responsible for replying to one client, we ask our accountants to service all clients so you may interact with two or three staff members over the course of a tax return. This helps ensure someone else can step in if there's a staff absence or holiday ensuring there are no delays with your return.

Therefore, rather than coming across as confusing with several people writing to you, we simply sign off as the company as a whole.

We apologise if this has been frustrating for you and it is certainly not our intention. We only made the above mentioned change (from signing off individually) after receiving feedback from clients that they were confused if multiple people wrote to them.

Kind Regards,
Etax Accountants

aldebaran3003

aldebaran3003asked

Are all claims reviewed by accountants or only those requested to be reviewed? Are we required to upload receipts somehow? There are some such as log books that are cumbersome.

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Aldebaan3003,

Great questions!

Our accounting team reviews all of the information on a tax return, the same way that an accountant would if you visited them face to face. Except we’re online and easier, with no appointments! We check the income, deductions, private health and any other sections that are specific to you. Like any good tax agent, we also check ATO data and try to detect problems that can slow down tax refunds or lead to ATO issues.

We’ll sometimes ask questions to clarify a particular claim or item on the return, or to confirm you have evidence to support your claims – and it’s easy to upload your receipts right inside your Etax return.

If something looks out of place, we may ask you to upload copies of logbooks so we can ensure it’s claimed correctly before lodgement to the ATO. It’s our job to ensure you get the best possible refund while sticking within ATO rules and laws.

If you need help as you go, you can also just select our live chat option from the bottom right of your tax return where you’ll be connected directly to an accountant who can help you fill out any bits you need help with. Or, if you finish entering your details and you have some question or an item left over, you can just enter that at the very bottom of your Etax return – an accountant will help get it done right.

We hope to see you soon at Etax Accountants.

Kind Regards,
Etax Accountants

Julia S M

Julia S Masked

My teenage daughter did her tax this year with etax - she is working a gap year before uni - and it was an easy and smooth process. However now she is getting asked to approve tax returns from previous years for after school jobs - where the refund is $10 and the fee is $95! She didn't request this service - why would you target school age kids who don't owe tax as they earned less than the threshold?

3 answers
Etax Accountants
EtaxEtax Accountants

Hi Julia,

We're sorry for any confusion about those emails. Please let us clarify. As we are listed as your daughter's tax agent, we are legally required to get in touch with her about any tax return that has not been lodged to the ATO - no matter how big or small the refund amount is. In any year that someone earns income and pays tax, the ATO expects them to lodge a tax return. If they do not, they appear on a list of "overdue clients" which we then have a responsibility as a tax agent to forward to each client.

Your daughters circumstances are unusual to most of the clients we're contacting about these returns and we'd like to take a look and see whether there's anything we can do to help get her affairs up to date without and financial burden she's currently facing. Could you or your daughter please email us on [email protected] with her full name and the email address she registered with. We'll then be able to find her in our system and follow up personally with a solution she's happy with.

Kind Regards,
Etax Accountants

Dennis
Dennis

Hi Julia, My involvement with Etax has in the past raised some problematic questions. From what I see of the answer they have offered, it seems that the completion of the 2018 return has raised questions about previous years where she might have earned. May I suggest that you simply reply to Etax with details of the type of earning jobs she did in those years and the approximate earnings so the tax dept. can get their records straight. Not every young person continues at school and does small jobs so the Tax Dept assume that they are working until advised differently. Help them get their "ducks in a row" and that should be the end of it. Best of luck.
Dennis (no relationship with the Tax office or Etax, just use them myself).

Leigh
Leigh

We have had same the problem with etax, but now bills for previous years, where a tax return didn't need to be lodged. Very small refunds with bills of $95. They scared her by saying she would be fine by the tax office.
Regards Leigh

Uffy W

Uffy Wasked

So once you get started and log in do they charge to for online help service? Can I log in put my details in and if I’m not happy can I cancel my return, or will it go through and do I also get charged for that. Can I just get a estimate tax refund without lodging my tax ?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Uffy,

Our fees aren't charged until your return is lodged. You're more than welcome to sign up and enter your information into the return without needing to pay our fees. Just keep in mind that after you do submit your return into our system our Accountants will review all of the information you've entered to ensure it's accurate and to see if there are any extra deductions we can add to boost your refund. That means the refund estimate you see initially could increase once we've reviewed it for you!

Kind Regards,
Etax Accountants

David

Davidasked

I thought this would pre fill my information? I signed up and then its making enter everything from scratch. Whats the point of using the service. At least the ATO website pre fills everything and has an explanation of what each field means. This website is harder to use then the ATO own website.

1 answer
Etax Accountants
EtaxEtax Accountants

HI David,

Thanks for reaching out. Our tax return uses the same pre-fill information that the ATO system does. We'd like to take a look and see why your return didn't have the pre-fill information automatically go into your return as well as ensure everything else in the return is correct to maximise your refund. Could you please drop us an email to [email protected] with the email address you registered with so we can find your file and get in touch?

Kind Regards,
Etax Accountants

Nikki K

Nikki Kasked

What bank does etax use?
My simple tax return has been pd to etax today 42 day and after I lodged it with etax and 35days after they lodged it with ato. My children and I r homeless and where we have been staying temporarily is unsafe and I was relying on my tax to go in my acct today so I could get them to a motel and a safe environment. Need to know what bank as need to know if I'm going to be pd today. If it's going to take up to 2 business days then I won't get til after weekend and by then it might be too late and harm may come to me and my children before then

1 answer
Etax Accountants
EtaxEtax Accountants

HI Nikki,

We're sorry to hear that you're going through a really tough time at the moment. Our bank is NAB. If you're refund still hasn't arrived, could you please reply to the private message we sent you which requested your email address. Once we have that we'll be able to find you in our system and offer you some specific advice as to the status of your return and tax refund.

Kind Regards,
Etax Accountants

Feeroz

Feerozasked

You ask me last time about the copy of Colonial First Choice. Tell me which page no you are looking for?
My wife Mrs Noorus Subah Khan lodged Tax Return couple of days ago but is not acknowledged yet?

2 answers
Etax Accountants
EtaxEtax Accountants

Hi Feeroz,

We've checked out system and can see your wife's return was lodged on 13 August, we sent an email confirming this to the email address registered on her file. We've checked your return, and it too has been lodged so there should be nothing further on your part. Generally the ATO will take about 10-14 days to finalise processing of the returns, although in some busy periods it may take up to 30 days.

Thanks for choosing Etax Accountants and if you have any other specific return questions, we'd suggest sending them via your Etax account to maintain the privacy of your personal circumstances.

Kind Regards,
Etax Accountants

Feeroz
Feeroz

What page no you are looking for? Colonial First Choice

Hannah J

Hannah Jasked

If i have signed a tax refund application and have been advised that an accountant is looking at my file, am I able to pay the fee and cancel the refund application?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Hannah,
Please drop us an email to [email protected] with your full name and email address. We'll then be able to find your account in our system and let you know whether the return has already been lodged or not and the steps we can take for you from there based one where in the process your return is.
Kind Regards,
Etax Accountants

Ken T

Ken Tasked

How much it costs to declare tax with Etax?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Ken,

Thanks for your question. At Etax our fees start from $68.90 for our standard tax return. There are some small additional charges if you have a more complicated return (e.g sole trader or rental property).

Regardless of which option you choose, our service includes qualified accountant checking and advice to ensure you get the best possible refund and your return is free from errors. You'll also have access to free year round tax advice, deduction tips and help and we'll liaise with the ATO on your behalf if ever required.

Here's a page we've written which goes into everything in more detail: https://www.etax.com.au/etax-fees/

We hope to see you soon at Etax.com.au Ken and thanks once again for your question.

Kind Regards,
Etax Accountants

wiggy

wiggyasked

is this e tax free to do your tax no loging payments?

3 answers
Lip
Lip

Yea it has free services but as you get more in-depth it can have costs

Alex
Alex

I'm not 100% sure but I think so. I have paid a tax accountant over $200 each tax return in the past and this was a good option for me this year.

Etax Accountants
EtaxEtax Accountants

Hi Wiggy - We'll try to clarify for you.

If you don't need to do a tax return this year, you still need to do a non-lodgement advice to the ATO to let them know you're not lodging a return. We can take care of this free of charge for you if you fall into this category.

On the other hand if you do need a tax return lodged this year our standard fees will apply (starting from $68.90).

To get started, please register or log in to your account at Etax.com.au. Once you've entered you details, please just hop onto our live chat service where an accountant can check your ATO file and advise whether you need a tax return or a non-lodgement advice.

Kind Regards,
Etax Accountants

Anthony

Anthonyasked

I have been trying to see my messages but can't are you having problem with the site?

1 answer
Etax Accountants
EtaxEtax Accountants

Hi Anthony,

Thanks for getting in touch. We have had no other reported issues with messaging on our site, so it might be a one off or issue with the device you're using. We'd like to reach out and chat with you in more detail to learn a little more about your situation and more importantly discuss the messages we've sent you. Could you please drop us an email on [email protected] with your full name, email address and best day/time to reach you and we'll be in touch asap!

Kind Regards,
Etax Accountants

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