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Vacuum Cleaners Buying Guide
Our buying guide will explain which type of vacuum cleaner would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Reviewer Photos & Videos
Having same problem it appears as others. Vacuum works well for first couple of years then starts to fall apart. Every time I use it or empty the bag something else breaks, plastic pieces falling off all the time. Don't even touch something and it breaks. Wheel broke off, hinges broken, switches and now held together with duck tape. Never buy this brand again, expense with no quality.
Purchased Sauber Intelligence in 2012 through Godfreys, told very reliable and durable machine would last a lifetime. Was good for the first few years then started falling apart, plastic pieces cracking, dust bag lid cracked and fell apart at both hinges, hand control for power head cracked into pieces in my hand, wheels fell off. Vacuum ended up being held together by sticky tape and glue. Expected so much more for the expensive price tag. Have never had a vacuum fall apart like this one. Will not buy this brand again.
Don’t buy this, not worth the money
Works well on both tiles and carpet so happy with that. The problem is it has lots of plastic parts and they break easily, lost a wheel and various other bits have broken. Machine still runs well but if you just lightly hit a door jamb the plastic breaks. It is an expensive machine and should not stint by using plastic instead of metal.
Purchased in October 2021 for $1,200.00.
Its very Expensive mine only just run out of warranty and Godfreys not willing to fix it. I wouldnt waste your time there are many other cheap vacuum cleaners that would do the same job
Consider something else
Purchased 7 years ago, works ok on all floors.
Reported an issue when vacuum was 6months old and under warranty, and again at my first service, Informed that vacuum was fine and no faults, now vacuum is out of warranty (vacuum has 5yr warranty 10yr free service) my original reported fault is recognised but is to be repaired at my cost!! And we understand you reported it sir when under warranty but bad luck it will cost you $$
If you try to contact the seller or manufacturer they are owned by the same and your completely out of luck!! then th...ey accuse you that you have mistreated the vacuum!! The manual shows you how to store vacuum and this is what actually causes my reported fault, and many other people also I would imagine. After many phone calls, visits to store,msg them, email them, they will admit 1/2 the fault and give you half the cost but its all one related issue that was reported at the correct time so should be not my cost, as nothing was done when reported under warranty!!
Most expensive and most troublesome until imaginable.
I bought my Sauber in 2013 from a Godfrey's store and initially was super impressed. It had and still has great suction, however it is now all held together by electrical tape and a grunt strap to keep the filter door closed as the machine has literally fallen apart. The suction hose handle with the control switches fell apart also... More tape. Again though I would have to give the suction a top rating, although it does turn itself off quite regularly in use. As for the intelligence..... Hmmm.... I didn't really observe how it got to wear this...badge???? So the jury is out on who would be the biggest sucker.... The purchaser or the Sauber. I personally regret purchasing the unit, and would advise anyone considering buying one to see if they have built them a bit tougher.
- Verified purchase
Expensive and Poor Quality
I wish I had read these reviews before spending $1,500 on a vacuum cleaner that will not last a life time as the Godfreys salesman suggested.
We bought the Vacuum Cleaner in January 2015 from Godfreys with a big sales pitch. We have a carpeted house and two small dogs and wanted a vacuum that would suck up dog hair well. The beating head does a fantastic job at getting all the dog hair off the carpet and furniture. However, the beating head only lasted 2 years before it broke and the replacement we had to pay for has only lasted 2 years to...
poor quality vaccum cleaner
This is the worst and most expensive vaccum cleaner ever!. It certainly is very cheaply made but it has a very EXPENSIVE price tag!, It is very heavy and difficult to manouver. This vaccum has been repaired at least once a year ever since I bought it and I only use it to vaccum 4 rugs in my house. I would never buy this vaccum cleaner ever again. poor quality and there is nothing intelligent about this item. Also the Replacement bags are very expensive.
Heavy and Pathetic
It’s the damn heaviest, bulkiest piece of rubbish vacuum cleaner there is. Hardly manoeuvres and sucks up absolutely nothing, just pushes it all around. Also a weird smell? It’s gross.
Garbage, but expensive garbage, real expensive garbage. Nearly every party crack or broken. Disgusting
Cracked quickly bags fill in no time and cost a large fortune. Now giving electric shock. Please don't buy this graphic just encourages them. Buy a cheap benelli from target. 100 dollars with warranty.
Such a waste of money!!!
My Mum and I each bought this vacuum from the local Godfery's store with what sounds like the same old sales pitch "this is the best vacuum you ever buy and will last you a lifetime, it's just like the old hoover". I'm not sure what they call a lifetime, but I certainly don't call 5-6 years a lifetime. My Mum has always struggled to pull the vacuum around with her arthritis and has hardly used her machine because of this. She now uses a Dyson stick vac and wasted her money buying the Sauber. Mum's Sauber has a broken swivel wheel. There ar...e quite a few broken parts on my Sauber - the resting place on the side of the machine, the cord doesn't retract without help, and the handle on the hose that powers the power head. I have also noticed the funky smell other reviewers have mentioned. Mum and I have taken advantage of the lifetime capped servicing but last year the sales guy tried to sell me a new vacuum due to me being so unhappy with with Sauber. Uh no, for a $1580 machine, I would like it to last more than 5 years thank you. The power head has now stopped working altogether after 6 months of working on and off. My husband took it to another Godfrey's store today and we have had to purchase a new hose/handle for $150 and the sales guy there advised we would need to replace the power head in the next 2 years for another $300, but it would be better to do it now given parts are becoming harder to buy.... yet another sales pitch! The sales guy also tried to sell my husband another new vacuum cleaner for another $1300. I'm just a tad over paying big bucks for rubbish products! Not to mention this Sauber has been painful to drag around the house and has ruined my skirting boards and door frame corners as it doesn't maneuver very well. At first I liked how well the Sauber suctioned and cleaned my carpets, but it certainly doesn't now. I didn't enjoy having to switch the vacuum head for the carpet and tiled areas so ended up using the power head all the time. I have also had problems with the Sauber rolling over during use. Overall I'm am not satisfied with my Sauber vacuum cleaner and feel it has been money wasted!
GREAT SUCTION, BUT HOUSING LITERALLY FALLS APART. EXPENSIVE TO FIX.
Like everyone else, I was in LOVE with the suction power when I first brought my sauber home. The suction was SO impressive, that I was able to excuse how “awkward” the machine was to physically maneuver, and the strong ‘musty’ smell it created. Unit itself is very heavy and swivel wheel broke off after only 3 weeks. Took back to Godfreys, they happily replaced it, no questions asked. This scenario repeated 4 times. It was almost a “joke” with the staff and I. About 2years after purchasing, we bought a house that was completely tiled, so the go...od suction element became redundant. We packed the Sauber away, thinking we may need it in the future. 2 yrs later we were doing a big clean out and decided to sell the sauber, to recoup some of the $1700 we’d spent on it. We originally asked for $900, but only got the occasional interest, with one buyer pulling out after reading a bad review. We packed it back up and decided to trade it in to Godfreys, when we were ready to buy a new vacuum. No good.. Godfreys offered us $300 trade in, or $500 if we upgraded to the latest Sauber. Not interested, we decided to sell it privately, and declined. Cut to today, I’ve posted it on a local site for $200, taking into consideration it is an older model, with a broken swivel wheel and housing on buttons fell apart when I pulled it out of storage. I’ve taped it back on, and it doesn’t affect the use in any way. Buyer messaged me an hour ago, wanting to pick it up, so went and got it out of the storage box. It fell apart!!!! Almost every bit of plastic on it has cracked/crumbled?!?!?!? Have attached photos. Will never buy/recommend this product ever again. Considering even going to the media, as $1700 for such poor quality is a master scam!!! All other parts on sauber are virtually brand new! You would think that I had thrown this unit from a moving vehicle, by the photos... Not sat in in a storage box!!
- Verified purchase
Bit clumsy and gets smelly
We don't have many carpets. Has good suction but smells not sure why but not nice. I have 2 small dogs but i do not know how to stop vacuum from having smell.
Purchased in August 2021 at Godfreys for $1,600.00.
Extremely dissatisfied with this ridiculously expensive vacuum
Purchased this just over 5 years ago from Godfrey's. I thought with it costing so much and being serviced every year it would last for many years but it only took 5 years for it to stop working. Just passed the 5 year warranty! And that's with regular annual service and extra $ spent on changing filters, etc. Not only that but it's so heavy and bulky to use. Massive regrets for having purchased it. Now we've bought a Dyson and are much happier.
Ideal for a business, not so good for home use
The Sauber Intelligence Vacuum cleaner is a well engineered powerful cleaner unit. Perfect for an open plan office or business premises. But for use in the average home it becomes heavy and difficult to control around furniture and moving from room to room. The connecting hose tends to disengage unless extreme care is taken to ensure connectivity before using. The showroom demonstration was very thorough but conducted on a flat open carpeted floor with no obstacles which was very misleading. Again, no fault of or with the cleaner, it just did n...ot show how difficult it would be to use in a home cleaning condition. The Sauber Intelligence cleaner is a powerful heavy-duty industrial cleaner and will give excellent service in that type of environment but be sure you have large open spaces to use it in your home.
Great vacuum, quiet in its operation, good suction. Love the different heads and its capacity. It also has a good cord length. It doesn't maneuver quite as well as my old vacuum, but I am sure I will get used to that.
Best vacuum ever!! 10x better than a dyson . Gets all the dog hair up from carpets.. FANTASTIC- new bagless option
10x better than a Dyson
Expensive but worth every $$ spent ..
I brought mine 2nd hand & saved over $1000+
Life time Servicing - @ Godfrey’s
great machine- so quiet as well . Great for carpets with motion light up head.. & turn light off for hard floors & tiles
Purchased in December 2021 for $250.00.
Polished floors and carpet, plastic has nearly all broken off. Price to repair at last service was ridiculous.
Does vacuum well but disappointed in body longevity.
Cumbersome in small rooms and hose can be inflexible.
Purchased in January 2021 for $1,700.00.
Half a star
Do not purchase. Bought my Sauber in 2012, absolutely loved it, the suction is second to none. Then it started literally falling apart. The cord wouldn't pull out, the housing started falling off, wheels not turning, then.finally wouldn't even turn on! Took it back, basically told I'm to rough lol,( I'm not at all) bit more demanding, and got a replacement.
Happy days. Not. Go to use it recently and the vacume cleaner head falls apart. Brittle as anything. The wheels don't turn, that I could put up with as it still sucked fine. But I sort of ...
Purchased in April 2021 for $1,600.00.
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Questions & Answers
Everytime I put turbo head on it’s cuts in and out
There may be an issue with the connection or motor in the head.
We would recommend taking the machine, hose, rod and head into your nearest store for further inspection and repair.
The Sauber Team
There is a temperature sign. How to fix it
This is showing that there is a blockage in the machine somewhere, this could be in the head, rod or hose.
I would also recommend to check the filters.
The Sauber Team
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