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Reviews

(98)
(26)
(23)
(36)
(63)
  • Clogging Issues Yes (6) · No (21)
  • Build Quality
    2.1 (27)
  • Value for Money
    1.6 (27)
  • Ease of Use
    2.1 (25)
  • Cleaning & Maintenance
    2.4 (25)
  • Product is used:
    • Weekly (16)
    • Several times a week (7)
    • Monthly (2)
    • Rarely (2)
    • Daily (1)
  • Noise Level
    2.7 (26)
  • Pet OwnerYes (18) · No (10)

Reviewer Photos & Videos

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Donna

DonnaPerth, WA

  • 2 reviews

Disappointing

published

Having same problem it appears as others. Vacuum works well for first couple of years then starts to fall apart. Every time I use it or empty the bag something else breaks, plastic pieces falling off all the time. Don't even touch something and it breaks. Wheel broke off, hinges broken, switches and now held together with duck tape. Never buy this brand again, expense with no quality.

Purchased in August 2021 at Godfreys for $1,200.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Several times a week
Pet OwnerYes
Floor Type Tiles
Clogging Issues No
See all answers

Sandy

SandySouth East Queensland, QLD

Very disappointed

published

Purchased Sauber Intelligence in 2012 through Godfreys, told very reliable and durable machine would last a lifetime. Was good for the first few years then started falling apart, plastic pieces cracking, dust bag lid cracked and fell apart at both hinges, hand control for power head cracked into pieces in my hand, wheels fell off. Vacuum ended up being held together by sticky tape and glue. Expected so much more for the expensive price tag. Have never had a vacuum fall apart like this one. Will not buy this brand again.

Purchased in March 2021 at Godfreys Physical Stores for $1,500.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Weekly
Pet OwnerNo
Floor Type Carpet and Linoleum
Clogging Issues No
See all answers
1 comment
Sauber
Godfrey G.Sauber

Don’t buy this, not worth the money

published

Works well on both tiles and carpet so happy with that. The problem is it has lots of plastic parts and they break easily, lost a wheel and various other bits have broken. Machine still runs well but if you just lightly hit a door jamb the plastic breaks. It is an expensive machine and should not stint by using plastic instead of metal.

Purchased in October 2021 for $1,200.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Weekly
Pet OwnerNo
Floor Type Carpet and Tiles
Clogging Issues No
See all answers
Jane do

Jane do

  • 4 reviews

Its ok

published

Its very Expensive mine only just run out of warranty and Godfreys not willing to fix it. I wouldnt waste your time there are many other cheap vacuum cleaners that would do the same job

Purchased in February 2021 at Godfreys for $1,500.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Weekly
Pet OwnerNo
Floor Type Carpet
Clogging Issues No
See all answers
2 comments
Sauber
Customer S.Sauber
Jane do
Jane do

I already bought a new one.


Unhappy customer

Unhappy customerHobart, TAS

Consider something else

published

Purchased at Godfreys.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Weekly
Pet OwnerYes
Floor Type Carpet and Wood
Clogging Issues No
See all answers
2 comments
Sauber
Customer S.Sauber
Unhappy customer
Unhappy customer

Drew

DrewSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Most expensive and most troublesome until imaginable.

published

Purchased at Godfreys for $1,600.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Weekly
Pet OwnerYes
Floor Type Carpet and Tiles
Clogging Issues No
See all answers
1 comment
Sauber
Customer S.Sauber

James

JamesTasmania

  • 2 reviews
  • Verified purchase

Expensive and Poor Quality

published

Purchased in January 2021 at Godfreys Physical Stores for $1,500.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Weekly
Pet OwnerYes
Floor Type Carpet
Clogging Issues No
See all answers
1 comment
Sauber
Customer S.Sauber

Lorena P.

Lorena P.

  • 2 reviews

poor quality vaccum cleaner

published

This is the worst and most expensive vaccum cleaner ever!. It certainly is very cheaply made but it has a very EXPENSIVE price tag!, It is very heavy and difficult to manouver. This vaccum has been repaired at least once a year ever since I bought it and I only use it to vaccum 4 rugs in my house. I would never buy this vaccum cleaner ever again. poor quality and there is nothing intelligent about this item. Also the Replacement bags are very expensive.

Purchased at Godfreys for $2,000.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Weekly
Pet OwnerYes
Floor Type Carpet
Clogging Issues No
See all answers
1 comment
Sauber
Customer S.Sauber
Tamara

TamaraVictoria

Heavy and Pathetic

published

It’s the damn heaviest, bulkiest piece of rubbish vacuum cleaner there is. Hardly manoeuvres and sucks up absolutely nothing, just pushes it all around. Also a weird smell? It’s gross.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Several times a week
Pet OwnerNo
Floor Type Carpet, Linoleum and Tiles
Clogging Issues No
See all answers
Paul P.

Paul P.Darling Downs, QLD

Garbage, but expensive garbage, real expensive garbage. Nearly every party crack or broken. Disgusting

published

Cracked quickly bags fill in no time and cost a large fortune. Now giving electric shock. Please don't buy this graphic just encourages them. Buy a cheap benelli from target. 100 dollars with warranty.

Purchased in October 2021 at Godfreys Physical Stores for $2,500.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Monthly
Pet OwnerYes
Floor Type Carpet
Clogging Issues Yes
See all answers
1 comment
Sauber
Customer S.Sauber

Lisa Park

Lisa ParkHunter Region, NSW

Such a waste of money!!!

published

Purchased in July 2021 at Godfreys Physical Stores for $1,580.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Weekly
Pet OwnerYes
Floor Type Carpet and Tiles
Clogging Issues Yes
See all answers

Rhiannon K.

Rhiannon K.North Queensland, QLD

GREAT SUCTION, BUT HOUSING LITERALLY FALLS APART. EXPENSIVE TO FIX.

published
  • +6

Purchased at Godfreys for $1,700.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Rarely
Pet OwnerNo
Floor Type Carpet and Tiles
Clogging Issues No
See all answers

btazgallacher

btazgallacher

  • 3 reviews
  • 3 likes
  • Verified purchase

Bit clumsy and gets smelly

published

We don't have many carpets. Has good suction but smells not sure why but not nice. I have 2 small dogs but i do not know how to stop vacuum from having smell.

Purchased in August 2021 at Godfreys for $1,600.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Rarely
Pet OwnerYes
Floor Type Carpet, Linoleum and Tiles
Clogging Issues No
See all answers

Consumer

ConsumerCanberra

  • 14 reviews
  • 7 likes

Extremely dissatisfied with this ridiculously expensive vacuum

published

Purchased this just over 5 years ago from Godfrey's. I thought with it costing so much and being serviced every year it would last for many years but it only took 5 years for it to stop working. Just passed the 5 year warranty! And that's with regular annual service and extra $ spent on changing filters, etc. Not only that but it's so heavy and bulky to use. Massive regrets for having purchased it. Now we've bought a Dyson and are much happier.

Purchased in November 2021 at Godfreys Physical Stores for $1,699.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Weekly
Pet OwnerNo
Floor Type Carpet and Tiles
Clogging Issues Yes
See all answers
Bazza

BazzaGreater Melbourne (Outer), VIC

  • 6 reviews

Ideal for a business, not so good for home use

published

Purchased at Godfreys.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Monthly
Pet OwnerYes
Floor Type Carpet, Tiles and Wood
Clogging Issues No
See all answers
Joanna Walz

Joanna WalzGreater Melbourne (Outer), VIC

  • 2 reviews

Great Vacuum

published

Great vacuum, quiet in its operation, good suction. Love the different heads and its capacity. It also has a good cord length. It doesn't maneuver quite as well as my old vacuum, but I am sure I will get used to that.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Several times a week
Pet OwnerYes
Floor Type Carpet, Linoleum and Wood
Clogging Issues No
See all answers
1 comment
Sauber
Customer S.Sauber

Krys

KrysSydney Surrounds, NSW

  • 3 reviews
  • 1 like

Best vacuum ever!! 10x better than a dyson . Gets all the dog hair up from carpets.. FANTASTIC- new bagless option

published

10x better than a Dyson
Expensive but worth every $$ spent ..
I brought mine 2nd hand & saved over $1000+
Life time Servicing - @ Godfrey’s
great machine- so quiet as well . Great for carpets with motion light up head.. & turn light off for hard floors & tiles

Purchased in December 2021 for $250.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Several times a week
Pet OwnerYes
Floor Type Carpet, Tiles and Wood
Clogging Issues No
See all answers

FALLING APART

published

Polished floors and carpet, plastic has nearly all broken off. Price to repair at last service was ridiculous.
Does vacuum well but disappointed in body longevity.
Cumbersome in small rooms and hose can be inflexible.

Purchased in January 2021 for $1,700.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Several times a week
Pet OwnerYes
Floor Type Carpet and Wood
Clogging Issues No
See all answers
1 comment
Sauber
Customer S.Sauber

Doesn't last past warranty

published

The head unit on this machine is a bad design. It lasted just past warranty, but was certainly not the machine to 'last the rest of your life' as promised by sales person.

Purchased in April 2021 at Godfreys Physical Stores for $1,600.00.

2 comments
Sauber
Customer S.Sauber
Shaun S.
Shaun S.

Bell

BellSouthwest, VIC

  • 4 reviews
  • 1 like

Half a star

published

Purchased in April 2021 for $1,600.00.

Build Quality
Value for Money
Ease of Use
Cleaning & Maintenance
Noise Level
Product is used: Weekly
Pet OwnerNo
Floor Type Carpet and Tiles
Clogging Issues Yes
See all answers
1 comment
Sauber
Customer S.Sauber

Page 1 of 13

Questions & Answers

Taura-Jay O.

Taura-Jay O.asked

Everytime I put turbo head on it’s cuts in and out

1 answer
Sauber
Godfrey G.Sauber

Taura-Jay O,
There may be an issue with the connection or motor in the head.
We would recommend taking the machine, hose, rod and head into your nearest store for further inspection and repair.
Regards,
The Sauber Team


Graham C.

Graham C.asked

There is a temperature sign. How to fix it

1 answer
Sauber
Godfrey G.Sauber

Hi Graham,
This is showing that there is a blockage in the machine somewhere, this could be in the head, rod or hose.
I would also recommend to check the filters.
Regards,
The Sauber Team


Graham C.

Graham C.asked

There is no power.

1 answer
Sauber
Godfrey G.Sauber

Hi Graham,
Is there anything showing on the LCD screen on the machine?
Regards,
The Sauber Team


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