101 questions from our users
My Archer gas log heater is beeping this morning. The red light above the switches is on, along with the power light?
What do i need to do to stop the beeping
Hello, Susan, you will probably need to reset or relearn the receiver for the remote in the heater this is a simple procedure that we can guide you through over the phone our phone numbers are 1300 388 953 or (03)9795-8895 best regards from Tech support at Aurora Climate Systems the manufacturer of the Archer gas log fires ......
I'm interested in your 1200 series fires, but no dealer within 100k seems to have one I could see. I've had 2 Archers and no complaints. If you want to be warmed by a gas heater, I'd say get an Archer. But if you can't see one, that's a problem. Why does Archer not appoint more dealers?
we do have a dealer in Canberra with a very good display unfortunately he just doesn't have a 1200 on display yet as it is a relatively new model we are hoping this will change in the next 3 to 4 months for the upcoming 2020 winter unfortuneatley right now the closest place you would be able to see one running would be a dealer in Sydney thank you for your inquiry best regards from Aurora Climate Systems Ph 1300 388 953 ..........
thanks, Aurora, for your reply, confirming the situation as i described it. There is a lead time associated with choosing a fire, designing the wall space, getting quotes and building in and installing a gas log fire of the nature we are talking about. By April, in Canberra at least, you are looking for a bit of warmth at night. Xmas to April is really the only time your house doesn't need it on hand. In the interests of selling,
you should have your stuff in front of potential customers all the time. Archer is in my view a good product, unique in the Australian market. If it's outsold by others, and I think it probably is, it's due in part to a pretty relaxed attitude about marketing at HQ. Best wishes, Phil M
Hi Aurora A.
I have an Archer Gas Log Fire heater (Model FS100) that was installed about ten years ago. It had been working well without any problem until recently. The problem seems to be that the fan sitting inside the heater does not work. As the body of the heater gets hot very quickly without the fan working, the heater shuts off and would not be turned back on until the body is cooled. Any suggestion or information about a repairer for the problem would be much appreciated. Thank you. David (P.S. The locality is Pymble NSW.)
Hello David if your convection fan is not running you may need a new thermistor or motor run capacitor or the fan motor itself may need to be replaced, a technician should be able to check this out for you with the use of a multimeter, also it would be good if the Tech has the parts on him so he only needs to make one trip a tech for you that has knowledge of the Archers is Phil Phelan from Hows your plumbing Ph 0412 012 789 he's based in Sydney N.S.W for other areas and advice please call Aurora on 1300 388 953 Thank you ................
Who services them in the illawarra
I have no idea as i live in WA, i am still not happy with my archer heater, still problems after some one was here on Wednesday. To be honest I would like my money back.
Hello Mauz If you could give us a brief description of what the heater is doing or not doing we can probably assist you with a diagnosis while you are in front of the heater then we can help a technician/plumber rectify any problems its probably best to give us a phone call for you to answer our questions such as age and model just to name a few our numbers are 1300 388 953 or (03)9795-8895 thank you we will be able to sort this out with the relevant information ..........
Hi am having trouble with Archer log fire constant buzzing noise. Can’t you give me any idea what this might be very difficult when you are in the same room
Hello, Jeannie, we need to know the age and model of your heater also if you know the flue type and serial number that would be great or you can give us a call and we can assist you with a diagnosis over the phone our numbers are 1300 388 953 or (03)9795-8895 best regards from Tech support at Aurora Climate Systems .....
How do i access the fan for cleaning purposes
I’m not sure about your model, but with the IS900 model the technician had to pull out the whole heater out of the fireplace to access the back where the fan is located. It’s not a 5 minute job, as there are other panels you have to unscrew to get to the fan. You would probably be better off calling in a technician. I hope this helps
Hello Moc I assume you are talking about the convection fan it usually sits behind the front panel and can be removed from there for cleaning how this is done depends on the age and model of the heater it's probably best to give us a phone call and we can guide you through it our contact numbers are 1300 388 953 or (03)9795-8895 hope this is of some help best regards from Tech support at Aurora Climate Systems the manufacturer of the Archer gas log fires ..........
I have a Series 300 with rear flue.
First service few months back after 5 years of no problems. All good.
Tonight heater just suddenly cuts out totally. No lights, fan or heat. Power LED is off and will not come on after turning off the power for 10 or more seconds.
Power supply to point is good (checked with light) gas supply is good (supplies our Romani instant hot water).
Hello, Bill, it sounds like that one of the fuses has blown in the main control box there is a 12volt and 240-volt fuse in the box but usually something would have caused this or something may have moved or changed when it was serviced or you can give us a call and we may be able to help you check the fuses if you have a multimeter our contacts are Ph 1300 388 953 or (03)9795-8895 thankyou best regards from Tech support at Aurora Climate Systems ...........
Purchase a 300 series with rear flue 5 years ago.
All good. Serviced a few months ago. All good.
Tonight sudden total cut out. No lights evident. Checked power to point and gas supply. All good. Turned off unit and turned back on. No sign of any lights in panel.
Thoughts anyone? Aurora?
My archer gas fire is exactly 1 year old and today it has a problem, when you light the back burner and then the front burner everything stops working and the red lights are flashing, it is also making a weird noise, I’ve tried a reset and waited and tried again but the same thing, any ideas ?
Hello, Paul, the first thing we need to know is what model and flue type you have, it sounds like your flue may have moved or dropped and you are hearing the build-up of water in it or something is stopping the flue from venting like some kind of blockage the first thing to do is check the flue or you can give us a call and we can help you diagnose your heater when you are in front of it best regards from Tech support at Aurora Climate Systems the manufacturer of the Archer gas log fires. Contact numbers 1300 388 953 or (03)9795-8895 or E-Mail [email protected]
Persistent beeping sound every 3 seconds
Hello, Tim, the beeping sound will be coming from your receiver of the remote it is inside the heater and the signal may have been lost and the receiver may need to be relearnt which is a simple enough procedure it is probably best to give us a call and we can guide you through it our phone numbers are 1300 388 953 or (03)9795-8895 we will need to know the model and age of the heater best regards from Tech support at Aurora Climate systems the manufacturer of the Archer gas log fires .........
why des the heater looses water
I am sorry this is not a question you should be asking me.Please just ring up the Company who will have the answers I am sure.
the heater should not lose water but it does create water that then gets pumped into a humidifier tray where it will be evaporated if you have any more questions or need help with more information please call us on 1300 388 953 or (03)9795 8895 or E-Mail to [email protected] hope this has been of some help kind regards from Tech support at Aurora Climate Systems the manufacturer of the Archer gas log heaters/fires.....
Just jumping on board this question, we have had nothing but problems with our heater since new about 10 years ago. The company did fix it at the start though but I’m wondering about this build up of water and then a hissing sound when the heater shuts off when it reaches the temperature. Is this normal and also Normal to feel the spray of water if standing in front of it when it hisses. Does not do it on every shut off
Just had an IS900 installed.
It works well however the fan is loud in our living room. Is this normal?
This evening only our rear burner will ignite. The front burner indicator light flashes then the igniter glows but won’t start. It’s as though gas isn’t flowing to the front burning.
Any ideas on the noise or the front burner?
Sorry this is something you need to speak to the company about as I am sure they will only be to happy to help you with your issue.
I suppose that the noise of the fan depends if you have carpet or floorboards. Saying that I have had carpet and floorboards and I do not find that the fan is something that is an issue. I really can’t say that I have heard the fan so it must not be something that is not bothering me.
Please contact the company as they are so obliging and helpful. Hope your problems get resolved promptly which I am sure they will.
Hello Dylan need to know which fan you are talking about flue fan or convection the flue fan can be adjusted but the convection fans are automatically controlled by a thermal resistor, also when you are lighting the front burner are you doing this while the back one is already going or trying to start it on its own, from a cold start it is recommended that you start the back burner first if you need further assistance please call us on 1300 388 953 or (03)9795 8895 or E-Mail [email protected] thank you best regards Archer Gas Log Heaters/Fires .....
New IS900 installed 2 weeks ago and I’ve got 2 quick questions.
1. The fan to what I think is the flue is loud and quiet high pitched. Is this normal?
2. Both burners did work however only the rear is now working. The front burning tries to ignite (the igniter glows) but won’t start. It’s as if the gas isn’t flowing.
Any ideas on the above?
I have a Rinnai gas fire,whats happens if there's a power failure and the fan stops does the fire keep burning or does the gas shut off as well??
I have a Model FS100 installed 2/6/07 this unit has been working well up to a couple of weeks ago when the front burning would not light so we were using the rear burning and then last night it was switched off in the normal manner and today would not light at all . fan running on slow and the front trying to light by flashing on front of the panel but no glow power switched off and left awaiting advice.
Hello, Hayley best to call Aurora directly they will be able to assist you contact numbers are 1300 388 953 or (03)9795 8895 or E-Mail [email protected] best regards Albert .....
Hi I have an archer gas log fire is700 built 4/5/2016, the convection fan spins very slow but no fan lights are illuminated when both burners are on
Hello, Ray, it sounds like your thermistor may need adjusting or it is not signaling back to control board cant be 100% sure without more information best to call Aurora they are the manufacturer of the Archer gas log fire ph numbers are 1300 388 953 or (03)9795 8895 or E-Mail [email protected] thank you ...
Change Fahrenheit to Celsius on the remote
Hello Graeme on the remote you just need to hold the up and down buttons at the same time and this will change it from Fahrenheit to celsius or give us a phone call to guide you through the procedure, numbers are 1300 388 953 or (03)9795 8895 or E-Mail [email protected] thank you .....
Hi, I have an older free standing Archer model (possibly FS100). Last winter we had renovations to build a new deck in the area behind the wall where the heater is located and we changed the fluing from a straight through the wall arrangement to a through the ceiling arrangement. The ceilings are quite high (no cavity) and the flue is close to the 5.1m limit.
We also had a new water pump installed in the humidifier unit at about the same time.
The heater seemed to operate effectively for a couple of months including the pump as we routinely heard the hiss as water was pumped to the evaporation plate. However, one evening when turning the heater off I found a significant pool of water on the floor. Unfortunately we can't recall whether we heard the hiss of water from the humidifier that evening as after a while these types of noises become part of the background and while you might notice them happening you rarely notice that they aren't happening.
Is it likely that the problem has been caused by a failure of the humidifier pump or could there also be complications with the flue? There is one clear difference with our flue installation - due to the lack of a ceiling cavity there isn't a "bend" of the flue in the ceiling cavity using two 45 degree joins as per the installation instructions.
We live on the south coast of NSW and there is no authorised rep in the area, nor will any gas heater company look at the heater. Keen to see if we can get this fixed as it has been a very good heater and replacement cost is significant. If you know of anyone in the Nowra area that can assist I would be grateful.
Hi Guys we've had our FSP100 for some time and happy with it...this season the fan speed seems as its stuck on one speed...whereas last season I could "hear" it kick into the high speed mode, any suggestions?
Hello, Paul, it sounds like your relay is stuck in your control module or one-off your motor run capacitors needs replacing, we rally need to know the age of your unit and model type, even better if you give us a phone call we would be more than happy to assist you in diagnosing your heater ph numbers are 1300 388 953 or (03)9795-8895 or E-Mail [email protected] thank you best regards Albert ............
The fan only runs on high speed even though the heater is set on low, the front burner has been running all day but fan will not vary speed, runs flat out.
Can you help? Barry
Hello you may just need a thermistor which is the device that controls the speed of your convection fan if you give us a phone call when you are in front of your heater we can better diagnose it for you PH No 1300 388 953 or (03)9795 8895 between 9:00 am and 5:00 pm Mon to Fri hope this is of some help to you best regards from Aurora climate systems. EMAIL questions are best directed to [email protected] Thank you............
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