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Our buying guide will explain which type of heater would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
An excellent appliance - had it 15 years
I've had a 561ft for 15 years now and have no regrets. Excellent quality and I recommend it without hesitation. I have read all the reviews and I think people need to remember that because this is a flued appliance, it needs an air supply. With all doors and windows closed, the air is normally supplied by air gaps under the doors, so you can't expect the appliance to work well if there are no air gaps and no inlet vent grille anywhere in the house. It's an advantage that this appliance not only warms the space, but also keeps the room fresh...Read more
and dry by gradually replacing the air. Sure, some heat is lost through the flue exhaust, but it's a beneficial trade-off. I've just noticed lately that there is a need to turn the heater up higher to warm the room in cold weather. I'm guessing this will be because the thermostat sensor is dirty. Time for a service -fair enough after 15 years.1 comment
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TrayNSW
- 24 reviews
Great Gas heater
This is awesome fluted gas heater that has energy saving feature to save money on gas bills. Warms up living room really well even on coldest winter nights. Its fluted gas heater so you do not have any gas fumes inside your home.
1 comment
Rinnai A.Rinnai
Hi Tray,
Thank you for your review, we are pleased to hear your Rinnai Energy saver is exceeding your expectations.... Read more
Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. Thanks, Rinnai AustraliaSimilar opinion? Write a review on ieatwords.com.au!
SvgtrPerth, WA
- 14 reviews
A healthy gas heater
Why would you buy an un-flued gas heater that uses your living room for a chimney? This is a flued gas heater, both combustion intake air and exhaust remain outside the home. It won't use up your oxygen or send toxic carbon monoxide into the room so it is Asthma Foundation approved and very safe.
The only thing this heater does is heat the room air, it even has a humidifier tray that makes sure the air is not dried out too much (it is optional if you prefer to use it or not based on your own humidity preference).
Installation is permanent and...Read more
a bit messy since a hole needs to be made in the exterior wall (thus unsuitable for an old fibro home as the wall is highly toxic asbestos and must never be disturbed) but otherwise it's a one off inconvenience.Purchased in July 2021.
1 comment
Rinnai A.Rinnai
Hi Svgtr,
Thank you for your review, we are pleased that you are happy with the purchase of your Rinnai Energysaver 559FT.... Read more
As a trusted brand for over 50 years, Rinnai place a strong emphasis on the quality of our products and are always striving to improve our customer experience. Thanks, Rinnai AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Find out how Rinnai Energysaver FT Series compares to other Gas Heaters
Know better, choose better.
RonaldoPerth, WA
- 10 reviews
- 4 likes
Excellent Gas Heater
After a long period of researching different heater options I chose the Rinnai Energy saver 559FTN Flued heater. I have a very large open plan family, living and kitchen area with high ceilings and this heater keeps the area lovely and warm. The programmable timer is great as is the economy function. Overall this is a great product which was easily installed by a local gas plumber.
Purchased in May 2021 at Betta Home for $1,900.00.
1 comment
Rinnai A.Rinnai
Hi Ronaldo,
We are pleased to hear your Rinnai Energysaver 559FT is exceeding your expectations and keeping your large open plan area warm.... Read more
Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide. Thanks, Rinnai AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Cameron G.South-Eastern Region, NSW
No remote control
I have just purchased a new Rinnai gas heater for our house, I am amazed that not only does it not come without a remote control, there is no option for one. I would have been happy to pay more for this option.
The cost to build this option would be negligible and would provide (in my opinion) a significant enhancement to the product. You are missing out on opportunities to integrate with WiFi, smart home automation, phone applications etc. I urge you to consider this and for my sake look at ways to retro fit this existing models.
Purchased in June 2021.
1 comment
Rinnai A.Rinnai
Thank you for your review Cameron G, as a trusted brand for over 50 years, Rinnai place a strong emphasis on the quality of our products and are always striving to improve our customer experience. We ... Read more
will pass your comments onto our Product Development team. Thanks, Rinnai AustraliaSimilar opinion? Write a review on ieatwords.com.au!
Elizabeth DGreater Melbourne (Metropolitan), VIC
Horrible
I had a new Rinnai 561FT heater installed 2 days ago and regardless it is set to 26 degrees it did not managed to go over 17. Sitting next to the heater with my coat on I'm cursing Rinnai, the heater and the plumber who recommended it!
Purchased in June 2021.
6 comments
Rinnai A.Rinnai
Thank you for the review Elizabeth,
Has the commissioning process of the heater been followed correctly as per the installation requirements. We would recommend contacting the installer for review.
Al... Read more
It was installed correctly I presume. The plumber is an authorised Rinnai plumber but I am sure that is a wrong heater for my open living/kitchen area even if the area is less than 60 square meters. M... Read more
y resolution is not paying the invoice. The plumber can have it back.Rinnai A.Rinnai
Hi Elizabeth, We would like to know more information about this. Could you please send your unit model and serial number, along with your contact details and copy of this review to [email protected].... Read more
au, so we can endeavor to look into this further. Thanks, Rinnai AustraliaSimilar opinion? Write a review on ieatwords.com.au!
JayceeAdelaide
- 5 reviews
- 3 likes
- Rinnai 559FT
- Verified purchase
Does the job really well!!!
We had an old heater with one of the three burners broken, and we ran it all winter - when we replaced it with the Rinnai energy saver that blasts us with warm air, heating the room quickly and generally working better, our bills increased only by about $20-30 a month! Considering our old heater didn’t even work, that says a LOT about how good the Rinnai is. Easy to install, and not over priced either. Would recommend this model 100%! It also looks quite nice, doesn’t take up a lot of space. If you are tossing up between models, this model heats a medium-sized open plan living space very well, but won’t reach the bedrooms. Still takes the chill out, though!
1 comment
Rinnai A.Rinnai
Thanks for the review Jaycee, we are happy to hear the heater is working so well for you. The Energysaver range are our most economical heaters so it's great to hear the bills haven't risen too much for you.
Similar opinion? Write a review on ieatwords.com.au!
Fantastic heater
Love this heater, heats room up within 10 Min, it’s quiet and looks good too. The only problem is the customer service line, I rang it to ask for help setting the timers and the Man just read straight out of the manual I had and got annoyed with me because I was asking a question and he said he didn’t know and told me he didnt know everything!! He seemed annoyed at me for ringing and had even less of an idea how to use the heater than I did. But I am extremely happy with the heater.
1 comment
Rinnai A.Rinnai
Thanks for the review Rosie, we are glad the heater is working well for you. We have also passed on your feedback to our management team to address, we appreciate you letting us know.
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DunollyDunolly
- 4 reviews
Junk
I bought the Rinnai 1005ft and the 559ft had them installed with brand new dedicated gas lines and a brand new 400l lpg bottle. over $7500- inclusive. The 559ft was junk straight out of the box. Noisy rattly junk. A very astute technician who came back 3 times (120klm rountrip each time) tried everything before authorising a replacement. A second technician arrived and installed another brand new unit out of the box. After installing the second unit he determined it had fan cavitation. The second unit is not as noisy as the first but it’s brand new and still junk. I had to take an overall total of 4 days away from my business interests to be present to open the house for the technicians. DONT BUY THE 559FT IT IS GARBAGE!
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Find out how Rinnai Energysaver FT Series compares to other Gas Heaters
Know better, choose better.
Carole MarAU
- 2 reviews
- 1 like
- Energysaver K561FTN
- Verified purchase
Had one 25 years ago and bought one again. The Best !
I had an old Rinnai energysaver that was over 25 years old and wanted a new one. The internal flue was no problem to install and the family is so happy to have heat again, just as the cooler autumn weather has begun. In 15 mins, the family/kitchen area is warm and toasty. Have still to learn how to use the Economical setting, but having the 2 sets of timers is great. Just make sure your area is not too big and I'm sure you'll be happy with this heater. Nice sleek appearance too and doesn't take up much space ! The cat loves it as well !
1 comment
Rinnai A.Rinnai
Thanks for the review Carole, we love hearing how well a heater suits our customers. (good to know it is feline approved too)
We wish you many more years of winter warmth.
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monsieSebastopol
i am happy with it, is quiet and does the trick.
I moved to the new unit and the Rinnai Energysaver 556 FTR was here awaiting for me!!!
I am happy with it but because I am vision impaired I cannot see it it works with gas or electricity. It is gas is it not? Sorry I ask an obvious question... I do not know when it was purchased... so I'll click on anything so I can send you my query.
monsie pickles ms
1 comment
Rinnai A.Rinnai
Thanks for the quetion Monsie, the 556FTR heater is a gas run heater, if you need further help with its operation please contact us on 1300 555 545
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CandzMelbourne
- 7 reviews
- 10 likes
So toasty
I actually bought this heater second hand and it is the best heater I have had so far . I got it installed and it hasn't missed a beat. It has two timers so I set one before we get up in the morning and the second one for an hour before we get home at night . I have cathedral ceilings and quite a large lounge and it is always warm in my family room. The only problem is the fa is quite noisy but due to my large living area this isn't too much of an issue
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robieanneCaringbah South NSW 2229
- 3 reviews
Excellent, and a time saver being programable
Being able to set the timer for each program is wonderful, you get up in the morning to a warm house and you come home at night to a warm home, and are not running the heating during the day in an empty house. The cost saving s a plus too,.
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Lrak
- 2 reviews
Fantastic heater
Much better than a heat pump for us. We found heat pumps dry the air and play havoc with contact lenses but no such problem with this heater even without using the humidifier tray. Warm efficient heater which is pretty cheap to run. Timer function would be better if you could set different times for weekends but this is a minor quibble. overall even on the coldest wellington days in a typical draughty non insulated house we were warm this winter
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Old bushyInvergordon
- 6 reviews
- 12 likes
What a rubish unit
It is 2 weeks since my heater was installed by a plumber who has had several phone calls to Rinnai. I have also called Rinnai. It is still not working. Winter will be past it seems before it will be working. It will not light so I cannot feel it will have been a good purchase.
6 comments
Rinnai A.Rinnai
Thank you for your review, we notice you have also had issues with a hot water service recently installed at your property. It would be very unusual to have 2 gas appliances fail at installation and ... Read more
we would strongly suggest having the installing plumber check the gas to the property. We have a technical help line available to provide assistance to plumbers on site on 1300 555 545.They are connected to new LPG gas cylinders with new regulators and pipework.
The plumber has been in contact with Rinnai last Friday and since to no avail
Rinnai A.Rinnai
It can be very difficult to diagnose issues of this nature over the phone, if you would like to contact us via the private message system here or by emailing [email protected] mentioning this review, we will try to help further.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Rinnai Energysaver FT Series compares to other Gas Heaters
Know better, choose better.
Works good until warranty expires
Have one of these to heat my shop. A few years ago the heat exchanger wall burned through just after warranty expired. Parts were not available to fix it, so it was repaired with furnace cement. Now I find out the RHFE-556WTA was recalled for the seal that leaked and caused the exhanger to burn through and now I'm told parts that have burned aren't covered. What gives? Not buying another one of these ever again. I'm lucky my shop didn't burn to the ground! Guess I'm getting out my scrap sheet metal to fix this again before I freeze.
1 comment
Rinnai A.Rinnai
Thanks for your comments Kris B. The recall you are referring to was only applicable to the heater model components in the USA and did not affect the Australian models of the heater.
We do not rec... Read more
ommend repairing a heat exchanger, as the repair can cause further issues and if this has caused parts to be damaged they would not be covered.Similar opinion? Write a review on ieatwords.com.au!
Our 559FT has similar rattle
Thought I'd join in on this discussion, although ours is a different model. Overall this has been an excellent product EXCEPT for the start up rattle. After a few years we noticed the noise when we turned it on which lasted a few minutes. When it got a bit worse we called in a Rinnai recommended serviceman who said it was the fan. At a cost of $750 to replace it, we all found it just the same noise wise. We had the old fan refitted and got our money back less the service visit! (Which was a quick vacuum and tightening up everything which did no...Read more
thing). Five years later, nothing has changed and I was fascinated to see a contributor had the same problem and solved it by tightening up the bracket between wall and unit. We just checked ours, it's not attached anywhere to the wall! Rinnai is this rattling a product fault? otherwise, it's been excellent, efficient and cheap to run. Just unfixable.1 comment
Rinnai A.Rinnai
Thank you for your enquiry Jill. The 559 FT heater has 2 wall clips supplied with the unit which the installing plumber should use to fix the heater to the wall. If this is the model heater you have... Read more
and it not attached it is quite possible that your unit just needs to be attached to the wall correctly. This would not be a product fault, but a fault with the original installation. Installation instructions are available on the Rinnai Australia website, www.rinnai.com.au or you can speak to our technical team who may be able to provide you with some advice on 1300 555 545.Similar opinion? Write a review on ieatwords.com.au!
Brilliant heater 559FT natural gas
Fantastic unit! Money well spent! I should have done it sooner.
Just reading some of the other remarks. For me, Sales people were more than useless... From recommending wrong units that I could not have use due to flue. to trying to sell me the earth.
In the end I did all my own leg work and called Rinnai direct and got the best answers.
Had unit about a week, using a heat transfer to duct heat through out the house. (Does not make each room feel like it has a heater inside it) but the entire house has warmed up but several degrees, even better than I expected.
People use common sense.
1 comment
Rinnai A.Rinnai
Thanks for your review John, we are glad to hear that both the advice and the heater recommended have exceeded your expectations. We wish you continued warm from your new heater
Similar opinion? Write a review on ieatwords.com.au!
davidCanberra
- 2 reviews
- 2 likes
have rinnia 559ft very smelly?
have rinnia 559 ft gas heater ? only problem is very smelly after shut down/turn off?. as fan stay on after gas shuts off> needs to open window to get rid of bad smell? no idear of the running costs can not get price from retailer they say ? 8
1 comment
Rinnai A.Rinnai
Thanks for your comments David, has the heater been serviced recently? We do have a technical help line that may be able to assist you, they can be contacted on 1300 555 545.
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I can live without it, but it's much better with it. and I can't rate it against a heatpump or anoth
I have nothing to compare it against other than electric fires, open fire, or small log burner, that we used previously, We use the Rinnai to heat an area of 10 x 4.5 metres plus a small sun room and kitchen, while leaving the doors open to the hallway and 2 bedrooms and kitchen. The 10 x 4.5 area gets nice and cosy very quickly, without the heater being on anything like full power. The bedrooms and sun room much less so, but you can feel the difference, it takes the chill of the air.
We haven't had really cold weather so far this wi...Read more
nter so haven't needed to use it on anything like full power, but I get the feeling it will cope fine, and much better than the open fire or log burner, (which was enclosed in the fireplace) both for heat and convenience. There has been someone in the house most of the time using the heater since we had it installed, and so far without worrying at all about economising, and using it every day and evening, but not over night, in a month over May and June in Auckland, it has used a 45kg bottle of lpg, Which cost, $100, We are happy that we bought this heater,1 comment
Rinnai A.Rinnai
Thanks for the review Mike, we hope you continued warm and enjoyment from your 559FT heater.
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Questions & Answers
Helen Basked
Hi my heater keeps turning off with the number 33 flashing can you help me at all please and thankyou
2 answers
Looks like the overheat sensor and needs a service call unfortunately
Rinnai A.Rinnai
Hi Helen B,
Thanks for the question, as Ronaldo has mentioned, this error does indicate a fault with the overheat sensor and a service call will be required to fix.
You can book a service call here:
https://www.rinnai.com.au/support-resources/online-service-booking/
Thank you
Rinnai Australia
Paulasked
Hi i have the 559ft Rinnai energy saver and it doesn't seem to want to go over 17degrees. Filter is clean has a new fan can anyone help please?
2 answers
It's a long shot and a wild guess, but I am wondering if the air temperature and flow sensor is dirty. It happens on diesel engines in my experience, so why not your heater? Low down at floor level, there is a grille. You can press the end catches (tricky to find) and remove it. Turn the heater off and feel around inside behind the grill. You should feel a thin rigid tube protruding down, with a tiny bulb on the end a bit like a match-head. I am guessing it is a temp/flow sensor. Wet a cloth with alcohol and wipe the bulb. There is an aerosol spray can called "CRC MAF Sensor cleaner" (MAF = Mass Air Flow). I don't recommend spraying anything into the heater though. Alcohol on a cloth should work fine, maybe iso propyl alcohol. Or maybe just even Methylated spirits. Do not touch the sensor with bare fingers after cleaning it.
Hope this helps, best of luck, Gary (NZ)
Rinnai A.Rinnai
Hi Paul, thank you for the question. There could be a number of reasons for the heater not getting to temperature and a service call may be required to diagnose the issue. In a lot of cases it may be that the heater is not the correct size for the room installed. You have speak with our technical department on 1300 555 545 and they may be able to help you.
Alternatively you can book a service call online here:
https://www.rinnai.com.au/support-resources/online-service-booking/
Thanks
Rinnai Australia
Kent B.asked
Ive just noticed a small amount of water on the floor behind the my heater 556FTR (rear right side viewed from front). Its not a large amount which leads me to think it may just be condensation. All functions otherwise appear normal. No smells or other issues. Should I be concerned?
2 answers
Rinnai A.Rinnai
Hi Kent, thanks for the question, we would recommend a service call for the unit to be sure there is no underlying cause for the water which may lead to issues. You can book online here:
https://www.rinnai.com.au/support-resources/online-service-booking/
Thanks
Rinnai Australia
thx. I will keep an eye on it to see if it worsens in which case I will contact my local tradies to take a look. ...
Prices
- Energysaver 309FT NG White Heater Flued$1,499.00
- Rinnai EnergySaver Flued Natural Gas Heater K309FTN$1,559.00
- Rinnai EnergySaver Natural Gas Heater K561FTN$1,989.00
- Energysaver 561FT NG White Heater Flued$2,149.00
- Rinnai EnergySaver Flued Natural Gas Heater K559FTN$2,168.00
- Rinnai EnergySaver Flued LPG Heater K559FTL$2,253.00
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Rinnai A.Rinnai
Hi Gary - NZ. We are pleased to hear your Rinnai Energsaver heater is exceeding your expectations.
Rinnai Australia pride themselves in having superior products and ensuring that our customers are satisfied with them and the service we provide.... Read more
Thanks, Rinnai Australia