Rinnai Energysaver FT Series Questions & Answers

Hi, this sound like an error code which indicates there is a blockage in the filter or airintake. The heater will shut down as a safety mechanism. If cleaning the filter and check nothing is blocking the intake do not fix the issue, a service call will be required.

You can book a service call here:

https://www.rinnai.com.au/support-resources/online-service-booking/

Thanks
Rinnai Australia

Hi Colin H.,

Thank you for reaching out to us.

The Rinnai Energysaver 561FT specifications can be found on our website: https://www.rinnai.com.au/online/heating/energysaver-heaters/561ft/

The heating capacity varies from 47m2 to 85m2 depending on the outside temperature.

You may also use our heater selector and include the dimensions of the room required to heat.

Thanks,
Rinnai Australia

Hi Christopher,

Thank you for the question.

I have checked with the technical help desk team and they have confirmed the filters can still be purchased through Tradelink or Reece stores.

I have also checked the manual and it states, filters should be cleaned every week during the winter season.

Thanks
Rinnai Australia

Hi Zubayda A.A, Rinnai Australia are constantly re-evaluating our product range and updating with the latest technology.

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Rinnai Australia

Hi Tracey,

The ON indicator will change colour from red to green when the heater reaches the pre-set temperature and stops running. If the heater does not ignite then the pre-set temperature may not be set to a setting which is higher than the room temperature.

Thanks
Rinnai Australia

Hi Helen B,

Thanks for the question, as Ronaldo has mentioned, this error does indicate a fault with the overheat sensor and a service call will be required to fix.

You can book a service call here:

https://www.rinnai.com.au/support-resources/online-service-booking/

Thank you
Rinnai Australia

Hi Paul, thank you for the question. There could be a number of reasons for the heater not getting to temperature and a service call may be required to diagnose the issue. In a lot of cases it may be that the heater is not the correct size for the room installed. You have speak with our technical department on 1300 555 545 and they may be able to help you.
Alternatively you can book a service call online here:
https://www.rinnai.com.au/support-resources/online-service-booking/

Thanks
Rinnai Australia

Hi Kent, thanks for the question, we would recommend a service call for the unit to be sure there is no underlying cause for the water which may lead to issues. You can book online here:

https://www.rinnai.com.au/support-resources/online-service-booking/

Thanks
Rinnai Australia

Thanks for your question Sam L. There are a number of different factors that need to be taken into account with the sizing of a heater. We would recommend contacting our Sales team on 1300 555 545 option 1 to discuss which heater is best suited for you.

Thanks
Rinnai Australia

Thanks for the question Wayne M, it is possible that dust has settled in parts of the unit where you are unable to reach. Did the installer clean the unit when he attended? We do recommend servicing the units every 2 years to ensure correct operation. A booking can be made here:

https://www.rinnai.com.au/support-resources/online-service-booking/

Thanks
Rinnai Australia

Thanks for the question Bidge, we would recommend contacting our Sales Department to discuss this matter further. They can be reached on 1300 555 545 (option 1).

Thanks,
Rinnai Australia

Thanks for the question Cheryl, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing [email protected].

Thanks,
Rinnai Australia

Thanks for the question Jan, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Thanks for the question Cheryl, we do have some spare parts available for the Rinnai Energysaver 556FTR. If you are able to advise which spare parts you require we can confirm the availability for you.

Thanks,
Rinnai Australia

Thanks for the question richard.K, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Thanks for the question Riana E, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Thank you for the question Edith,

The Rinnai Energysaver 556FTR has both a convection and combustion fan. We do not recommend accessing the internal parts of the heater unless you are a Qualified Technician.

Should you wish to book a service call please refer to our website with the following link- https://www.rinnai.com.au/support-resources/online-service-booking

Thanks,
Rinnai Australia

Thanks for the question Margaret, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Hi Kathleen j,

Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Thanks for the question Jure, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3.

Thanks,
Rinnai Australia