Rinnai Energysaver 556FTR Questions & Answers

Hi Christopher,

Thank you for the question.

I have checked with the technical help desk team and they have confirmed the filters can still be purchased through Tradelink or Reece stores.

I have also checked the manual and it states, filters should be cleaned every week during the winter season.

Thanks
Rinnai Australia

Hi Zubayda A.A, Rinnai Australia are constantly re-evaluating our product range and updating with the latest technology.

Thanks
Rinnai Australia

Hi Tracey,

The ON indicator will change colour from red to green when the heater reaches the pre-set temperature and stops running. If the heater does not ignite then the pre-set temperature may not be set to a setting which is higher than the room temperature.

Thanks
Rinnai Australia

Hi Helen B,

Thanks for the question, as Ronaldo has mentioned, this error does indicate a fault with the overheat sensor and a service call will be required to fix.

You can book a service call here:

https://www.rinnai.com.au/support-resources/online-service-booking/

Thank you
Rinnai Australia

Hi Kent, thanks for the question, we would recommend a service call for the unit to be sure there is no underlying cause for the water which may lead to issues. You can book online here:

https://www.rinnai.com.au/support-resources/online-service-booking/

Thanks
Rinnai Australia

Thanks for the question Cheryl, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing [email protected].

Thanks,
Rinnai Australia

Thanks for the question Cheryl, we do have some spare parts available for the Rinnai Energysaver 556FTR. If you are able to advise which spare parts you require we can confirm the availability for you.

Thanks,
Rinnai Australia

Thanks for the question richard.K, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Thank you for the question Edith,

The Rinnai Energysaver 556FTR has both a convection and combustion fan. We do not recommend accessing the internal parts of the heater unless you are a Qualified Technician.

Should you wish to book a service call please refer to our website with the following link- https://www.rinnai.com.au/support-resources/online-service-booking

Thanks,
Rinnai Australia

Thanks for the question Margaret, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3).

Thanks,
Rinnai Australia

Thanks for the question Gregory brothers, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3) or alternatively by emailing [email protected].

Thanks,
Rinnai Australia

Thank you for the question marianne. The temperature light flash is representative of an error coded message. Please contact our 1st Care Customer Service on 1300 555 545 option 2 for further assistance.

Thanks,
Rinnai Australia

Thank you for the question Inge B. Please contact our 1st Care customer service on 1300 555 545 option 2 for further assistance.

Thanks,
Rinnai Australia

Thanks for the question Robbie. The 556FTR heater is part of our Energysaver range and is not an open flue heater.

Good morning Wendy, if the unit is cutting out, there should be an error code showing in the small window on the top of the heater. This error code can give an indication of what the issue is with the unit. She can call our help desk on 1300 555 545 and they can help with these codes. A service call may be required.

Thanks for the question DenisG, we recommend servicing any gas heater every 2 years to ensure the unit is operating correctly.

Thanks for the question Jeff H. You can call our customer contact centre on 1300 555 545 and they can arrange for a copy of the manual to be emailed or sent to you.

Thank you for your enquiry. We suggest you contact 1stcare Customer Service on 1300 555 545, choose Option 2 then Option1 to book a Service Call. Error code 14 can indicate that the “overheat safety device” is being activated and as you have advised that you have cleaned the unit they will be able to assist you further.