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Reviews

(4)
(1)
(3)
(6)
(72)
  • Competitive Exchange Rate Yes (6) · No (8)
  • Transparency
    1.9 (44)


Cami

CamiPerth, WA

Liked the original Load and Go Better

published

I brought the card as I had the original one and never had any issues with it, used the original to buy at Coles and Woolies not a problem. I got the card originally for online shopping at Amazon. The $20 reload was convenient especially when cash flow was stunted, now with the $50 minimum I don't reload as often as I have restricted funds. Of the two cards I much prefer the original.

Transparency
CurrencyAUD

Funds not showing up

published

I transferred $50 to my Go MasterCard from my own debit card and it says that there was an error. But my money has been deducted and the MasterCard balance stayed the same as before. What do I do?

CurrencyAUD
1 comment
Australia Post
Ibne F.Australia Post
Gurto

GurtoMid North Coast, NSW

  • 17 reviews
  • 1 like

$80 in one hit of a button!! Absolute CRAP card!!!!

published
Transparency
CurrencyAUD and USD
1 comment
Australia Post
Ibne F.Australia Post

Don't get this card!

published

We had a load and go for years and only had very infrequent and minor problems. This new card was painful to register, difficult to find help information on and worst of all, doesn't work many places. Couldn't even use it some places via pay pal. I plan to use it to pay bills at the post office until it is empty as I expect that is the most likely way to get it to work, then cutting it up!

Transparency
CurrencyAUD
1 comment
Australia Post
Priscila L.Australia Post

Eeyeore

EeyeoreVictoria

worst pre paid card ever

published

My 1st, 2nd and 3rd transaction attempts said it was fraudulent/suspicious. Dozens of reviews say the same thing. Overly complicated setup. Worst pre paid card to date and a near useless app. DO NOT BUY!! Try the 7-11 “Just Go” travel visa, it works way better.

Transparency
CurrencyAUD
1 comment
Eeyeore
Eeyeore

Kris

KrisGreater Melbourne (Outer), VIC

Don't bother. Doesn't work with some vendors. Can't access my own money.

published

My card/account was suspended due to fraudulent/suspicious activity. Was told I would have to get another card (even after I told them I'm not interested in getting another one) or pay $10 to get MY money transferred to a bank account (which could take up to a week). If anyone knows an ombudsman I could contact please let me know.

Transparency

Danielle

DanielleSouth East Queensland, QLD

Problem is the card - not the vendors

published
Transparency
CurrencyAUD

LESL

LESLVictoria

Perplexed

published

I wanted to use the card as a secure way of paying for anything purchased online. There is no need to give ones name and this card is not linked to any of my accounts . But the card is Mostly not accepted when I attempt to buy something online in Australia or USA. Also takes at least 3 to 4 days for money to be available once transferred from another account .

CurrencyAUD and USD
2 comments
Australia Post
Priscila L.Australia Post

I am sorry to hear that the card is not up to your expectations Lesl. Can you tell me what error code you get when you try to make purchases? It may be that those certain websites don't accept your card.

Priscila

LESL
LESL
NetBuyer

NetBuyerNew South Wales

For my purposes I found it to be a poor replacement for the previous Load&Go Visa card.

published

My experiences with this card have been varied, but generally poor. .. It is not a good replacement for the Load&Go VISA card that Australia Post previously sold.

- Was not accepted at AliExpress online website (China)
- Was not accepted at other overseas online purchasing outlets (Europe, Scotland etc.).

- It appears that it can work if you register for Masterpay by Mastercard and select Masterpay upon checkout,... however such sites are few and far between, and many online sites do not support Masterpay specifically.

Beware of fees if recharging from another debit card AUD5.00, although Australia Post Website incorrectly stated as free until mid December 2020 (even though PDS disclosed fees correctly).

CurrencyAUD and GBP
1 comment
Australia Post
Priscila L.Australia Post
Joshua R.

Joshua R.Victoria

pending activity

published

hi, i tried buying something and it wouldn't go through, so i checked the app and it said it was a pending activity so how can i make it go through or cancel it?

Transparency
CurrencyAUD
1 comment
Australia Post
Priscila L.Australia Post

Bruce

BruceSouth East Queensland, QLD

  • 4 reviews

Happy with Au Post Everyday Mastercard.

published

I used my card in the USA, Canada, online and general shopping ( great for budgeting ) and despite my trepidation it worked! My only complaint is that I cant change my pin number on line in App. I haven't rung customer service yet so can make no comment. I found the setting up of the card a little frustrating and somewhat time consuming however App works and I can check balance so all and all card is doing all that I wanted it to do. I do Bpay transfer and it takes 2 to 3 business days to be in account, Au Post sends me email once funds delivered i haven't tried any other ways of transfer. Thanks Australia Post.

Transparency
CurrencyAUD, CAD and USD
1 comment
Australia Post
Priscila L.Australia Post

Thanks for your review Bruce :)

Priscila


shazzadut

shazzadutSydney, NSW

  • 8 reviews

Wont be getting one

published

I have had a Load and Go VISA for about 5 years. It suits me to use this for app purchases, and paying the odd bill. With this card being retired I have to get a new mastercard, but apparently it cant be used on Apple Pay so I cant make any in app purchases. I like to play a few games and used the L&G to buy in app purchases no problem. Top up was easy and never had an issue with it. Reading all the negative reviews online, not only on this website, I wont be getting one. Ill get a debit card from my bank. Bye AP. Why kill a perfectly good product?

Transparency

Will never trust Auspost again this product is horrible, DO NOT PURCHASE!!!

published

- Loading time on reload page is horrendous
- Cannot transfer to external cards
- Atm + Auspost fee upon cash withdrawal.
- $10 cash out fee to a bank account transfer

Bought it a week ago, will be cutting up once I take my money out.

Transparency
CurrencyAUD
Competitive Exchange Rate No

Jackie Z

Jackie ZMid North Coast, NSW

Terrible product and terrible service!

published

How can you go from having the best card on the market (Load and Go) to the worst in such a short amount of time? Card constantly placed on hold for valid transactions. Literally every second transaction. Customer Service (if you can call them that) go through security questions multiple times only for them to hang up on you and you have to go through the process again. Don't waste your time on this card.

1 comment
Australia Post
Priscila L.Australia Post

Don't bother buying it

published
1 comment
Australia Post
Priscila L.Australia Post

Thanks for sharing your views on this card even though I know it hasn't been a good experience for you. I am sorry it's been a bit of a hassle and if you do require assistance with the card please contact our support team.

Priscila

David

DavidSydney, NSW

Time and money WASTED!!!!!!!

published

I wish they would bring back the load and go card. I have never had so much trouble checking something as simple as the balance. When tried the website when I could find it my mother's maiden name and my password were back to front. The only way I found this out was calling customer service who told me. The people at the post office aren't able to access the information to change it. They can't even tell you what the balance is either. The load and go card was so much easier. What a waste of time and money. Get your act together Australia Post.


Sabina

SabinaSydney, NSW

Terrible.

published

not compatible with gpay, Samsung pay, afterpay doesn't accept this, can't use it on many membership sites. A message saying on all sites prepaid MasterCard not accepted. What a waste

Transparency
Competitive Exchange Rate No

Bring Back Load and Go

published

I liked my load and go card and used it a lot, easily transferring funds from my bank account. This one has a very temperamental website - I have to reset my password every time I use it - but worst of all the transfer of funds via bpay is a fiddly two step process and takes THREE days to appear in the account - ridiculous in this day and age and pretty useless for a card of convenience.


Jay

JaySouth East Queensland, QLD

Quite limiting

published
3 comments
Australia Post
Priscila L.Australia Post
Jay
Jay
Jay
Jay

Didn't have any issues with the load and go card.


David B

David BCentral Highlands and Goldfields, VIC

I wish I knew beforehand..

published
Transparency
CurrencyAUD
2 comments
Australia Post
Priscila L.Australia Post
David B
David B

Page 1 of 5

Questions & Answers

Caddy

Caddyasked

I transferred money to Australia Post MasterCard 9 working days ago and still the funds have not hit account please help

No answers

Mers H.

Mers H.asked

Hi, can i deposit cash in my traveling card in the aust post without presenting my card? Thanks

No answers

chrisk

chriskasked

Hi,
I have been using the Australia Post Load&Go Reloadable Visa Prepaid for over five years and it has been perfect for my needs.

I now understand that it is being discontinued and I will need to replace it with the Mastercard. I have been checking out the reviews and the complaint from most users is the same: The Visa Load&Go was great but this Mastercard replacement is terrible.

So, how it is possible for something that worked so well and had happy customers to be now replaced with something that is not good and is causing so many problems? If it ain't broke ........

Why is the Australia Post Visa Prepaid being discontinued?

I would appreciate a real answer. Please do not give me the some standard marketing spiel. I am now trying to search a replacement and the reviews of the Mastercard are worrying.

2 answers
Australia Post
Priscila L.Australia Post

Appreciate your time to do your research and read reviews online, we are committed to address the issues both the technology and the customer experience and this feedback will enable us to enhance the product performance. We are changing our prepaid card portfolio as the new Mastercard Everyday and Travel Platinum cards offer better benefits for our customers such as multi-currency wallet and 24/7 Global &Emergency Cash Assistance. We are also working to add more features in the next 6 months to add extra benefits for our customers. If you have any concerns or would like to inquire more regarding the new products, you can contact our support team on 1800 549 718.

Priscila

chrisk
chrisk

Priscilla, Thanks for your response. I do not envy you your role on this site.

Has Australia Post any interest in the feedback that has been offered by customers here? If they took it on board, they would realise that they have traded a good business option for one that is a dud.

As stated in my original post, the Load & Go has been perfect for the reason why I use a pre-paid card.

My Load & Go card expires in March and unless Australia Post decides to bring back the same card in the next two months (and with it all the previous customers), I will have to check elsewhere for a replacement. I don't need any other benefits to a pre-paid card. I have my regular credit card for that.


Get an answer from our members and Australia Post representatives

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