Rinnai Energysaver FT Series Questions & Answers (page 2 of 5)
97 questions from our users
The filter light keeps flashing ... we clean the filter, replace it and after a short time, the light flashes again. Any ideas?? We recently moved into the house so not sure of the history of cleaning by the previous owners.
Hi Denise
Thank you for your enquiry, has the heater been serviced recently? We do recommend with any gas heater that they are cleaned and serviced every 2 years to ensure optimum safety and performance. ...
Read more Thanks Rinnai Australia
Thanks for your reply. We have only been in the house a short time, so don't know the service record of the heater. We keep cleaning the filter as instructed, but still no joy. Is it safe to leave ...
Read morethe heater running with the filter light flashing? thanks.Hi Denise,
Given you do not know the service history of the unit, we would strongly recommend having the heating serviced as there may be build up from several yeats of use,...
Read more thanks Rinnai Australia
Does this heater come with a Flue kit in the box ?,If i want to buy a in wall Flue Kit :ESSBEND, ESFKITIW, Do i buy a 561FT with out the Flue kit that is included, how do i order with out to save me money. Thanks David.
Hi Dave,
Thanks for the question, the flue components do not come with the heater and need to purchased separately....
Read moreThis product may be purchased at the retailer where the heater is sold. Thanks, Rinnai Australia
I have one of these gas heaters but where do you buy replacement filter and who from
Hi Joseph,
Thank you for your question,...
Read more We would suggest contacting your local Reece or Tradelink store to confirm availability. The part number is 90103367 for your reference. Thanks Rinnai Australia
What does it mean when the temperature lights are flashing?
Hi Nicole T, we would recommend contacting our technical help desk on 1300 555 545 option 3 as more informations is required to answer this question.
Thanks
Rinnai Australia
Does it have a remote control?
Hi Anna B, thanks for the question, yes all Energysaver heaters come with a remote for operation. You can find more information here:
https://www.rinnai.com.au/heating/energysaver-heaters/...
Read more Thanks Rinnai Australia
My heater displays a temperature 5 degrees warmer than the room is
Hi Norm D,
We would recommend contacting our technical help desk on 1300 555 545 option 3 as further information is required to answer your question....
Read more Thanks Rinnai Australia
We currently have an old Vulcan Quasar 40 wall furnace that is about 30 years old and goes ok but it might be time to replace it. Would a 559FT be ok to replace it. It should cover the same area which is about 50-60 m2. Would getting the old one out and having the wall rebuilt be an too big an issue?
Would it be cheaper to run and be a suitable replacement?
Cheers,
Dennis
Hi Wrinkly,
Thank you for your question. ...
Read more You may be best to have a Rinnai contractor come out to assess to location and old unit, however please contact our Technical team on 1300 555 545 Option 3 to discuss this further. Thanks Rinnai Australia.
This might be a dumb question, but is it ok to unplug the unit during summer? Nothing internal needs power when heater not needed? Thx
Hi Peter,
Thank you for your question....
Read more This would be fine to be turned off if not required. Thanks Rinnai Australia
On my Rinnai heater the filter light flash’s, l cleaned them and put them back, the light went off for a couple of days, but now l just heard three beeps and the light is back on, checked the filters and they are clean.
What am l missing!
Hi Sharon Mc,
Thank you for your question. ...
Read more Please contact our Technical Help team on 1300 555 545 Option 3 and they can assist you further. Thanks Rinnai Australia
Just purchased a rinnai 561ft to replace 557ft which was fantastic but had its day. The plumber can’t work out how to attach the air supply hose as it is too long and will kink behind the heater. Can someone tell me so I can tell him.!
Hi vickypowell19,
Thanks for the question, we recommend that your plumber contacts our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3)....
Read more Thanks, Rinnai Australia
Hi the speed of convection fan at the beginning is hi and the heat is quite good but after approximately 15 minutes the speed drops and the amount of heat will decrease.
How can I fix the problem and get the heat like the start until the temperature in the room reaches the set temperature.
Hi Majid S,
Thanks for the question, firstly, check that the economy button is not pressed on as it will reduce the heat and fan speed....
Read more Check the Set point and Room temperature display in case the room sensor is reading a higher temperature than actual as that will reduce fan and heat. Make sure that there are no obstructions around the rear, sides and top of the heater causing reduced air flow/ventilation. If you require any further assistance please call our Technical help desk on 1300 555 545 option 3. Thanks, Rinnai Australia.
Dear friends, code 12 keeps showing up on my heater. I have checked the gas hose and it is perfect. the filter is clean. could you help me with a solution? many thanks
Hi Fernando Heusser,
Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3)....
Read more Thanks, Rinnai AustraliaHi fernando heusser,
Thank you for your question....
Read more We would recommend you contact our service team on 1300 555 545 to book a service call. Thanks Rinnai
Fernando, I have the same problem. Rinnai won't admit it but the gas supply company plumber reckons the code 12 problem is the sensors/electronics settings are far too touchy for Melbourne gas supply...
Read more grid. Like a hair trigger. Won't tolerate normal slight pressure deviations, like any other sensible appliance. Only fix seems to be to increase house gas pressure at regulator, which will cost you not Rinnai. I'm not going to. Will put up with the failures, restart, restart again.I reckon appliance not fit for intended use. My gas pressure perfectly normal under proper test. Plumber reckons this problem common,becoming a nuisance across Melbourne.
Hi,
when we turn the heater on, a red light comes on, it works for about 5 minutes ad then cuts off, stops. Any ideas? Jane
Hi Jan, it depends where the light is showing, you may need to clean the filters if this is the light that is illuminating. If the unit is cutting out, it may be that the filters are blocking the air...
Read moreflow to the unit and it will cut out as a safety precaution. Alternatively if the heater has not been serviced recently, it may require a general service which you can book here:Hi Jane, I've had the same problem with another model, Ft 309...." Code 12", gas supply problem,etc.. Intermittent, most of the time the heater works OK, so difficult to prove. Called gas company to...
Read more check house gas pressure. Perfectly normal under proper test. This plumber reckons having a lot of call-outs re alleged low gas pressure on Rinnai Ft heaters, when, like mine, it's not. Plumber reckons it's the Rinnai electronics, pressure detector set far too sensitive for Melbourne gas supply grid. Plumber reckons only solution is to adjust the gas regulator at the meter to increase your house gas pressure. This will cost you, not Rinnai. Don't call Rinnai for service fault under warranty, they will find no fault with their heater and bill you around $300 for a false call-out. I just put up with the thing now, no use trying to talk sense to Rinnai.
Hello,
We have had a Rinnai RHFE 556FTR heater for a while and recently we were told that we had to decommission it because there was a recall on this model. To substantiate that claim, the company that told us that, provided the following link: https://www.rinnai.us/support/recalls
The information provided at that link refers to RHFE 556FTR heaters manufactured in the US. Does this recall apply to RHFE 556FTR heaters in Australia? Especially since the unit we have is made in Japan and prior to 2000.
Thank you.
Chris
Hi Chris,
Thanks for the question, we would recommend contacting our Technical Department to discuss this matter further. They can be reached on 1300 555 545 (option 3)....
Read more Thanks, Rinnai Australia
I purchased the 1005FT Model and while it heats effectively I find it to be quite loud. I would be interested to know if this is a common issue and whether there is a solution.
Hi Michael,
Thank you for your question. ...
Read moreWe would recommend contacting our Technical Help desk on 1300 555 545 Option 3 and they can assist you. Thanks Rinnai Australia
Hi
i have 556 ftr when i put the temperature over 23c the heater tern off and indicate cod 14 what dos mean?
and how can i solve this problem
thanks
Alex
Hi, this sound like an error code which indicates there is a blockage in the filter or airintake. The heater will shut down as a safety mechanism. If cleaning the filter and check nothing is blockin...
Read moreg the intake do not fix the issue, a service call will be required. You can book a service call here:
what size room will it do
Hi Colin H.,
Thank you for reaching out to us. ...
Read more The Rinnai Energysaver 561FT specifications can be found on our website: https://www.rinnai.com.au/online/heating/energysaver-heaters/561ft/ The heating capacity varies from 47m2 to 85m2 depending on the outside temperature. You may also use our heater selector and include the dimensions of the room required to heat. Thanks, Rinnai Australia
Hi
Can the filter on these units be replaced ?
Hi Christopher,
Thank you for the question....
Read more I have checked with the technical help desk team and they have confirmed the filters can still be purchased through Tradelink or Reece stores. I have also checked the manual and it states, filters should be cleaned every week during the winter season. Thanks Rinnai Australia
WHY Rinnai Energysaver 556FTR has been discontinued and replaced by Rinnai Energysaver 559FT.
Hi Zubayda A.A, Rinnai Australia are constantly re-evaluating our product range and updating with the latest technology.
Thanks
Rinnai Australia
Hi I have a Rinnai 556FM Heater what does it mean when the on light flashes Red after it tries to start?
Hi Tracey,
The ON indicator will change colour from red to green when the heater reaches the pre-set temperature and stops running. If the heater does not ignite then the pre-set temperature may not...
Read more be set to a setting which is higher than the room temperature.Get an answer from our members and Rinnai representatives
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