Acted up immediately. Service agent unable to fix. Works on wims, never in bad weather. Escea AWFUL costumer service. $9000.00 later still no heat for 3 winters! DO NOT BUY.

Before the Escea was the Rinnai. Unfortunately the Rinnai did not fit the the look of the new renovations so the modern look of the Escea took its place. Unfortunate, because the Rinnai was faultless from the day installed to the day it was removed. The same cannot be said for the Escea. Too many technicians have been to our house for this unit. When it works, its great. However you know you have a problem when you have to cross your fingers when starting up the heater for the first time in the cold season!!

We have Escea Specialists out EVERY winter, $500-1000 each visit. Fires up, stops 2 mins later. Last winter replaced control panel inside $$$$ turn it on last week, surprise, DOESN'T GO!!

Had this Dl1100 for two years now and has not missed a beat. It takes 10 mins to get to working temperature and the coals glowing. Roll on winter. Recommend.

Does anyone know where I can find the fire rope around the glass as it’s frayed and staining the outer edge of the heater ? Other than that it’s been great, does effect the top gyproc wall but nothing some paint can fix

Fire heats the room very very well. Remote is easy to use. Internet connectivity allows for remote monitoring of room temperature and for turning on when on the way home.

Well, it was great for 5 years. Then the flue motor pooped its pants $1500. Now the bucket of bolts takes 10 to 20 attempts to ignite.With a 1 minute 'start up cycle", that takes a while. As I said, first 5 years no problem. Push the button and hey presto, heater ignites and warms room. Awesome.Now.... you sit there freezing while it decides to fire up or not ...Looks like another $1000+ call out. DO NOT BUY THIS HEATER

Same as all the other reviews. This product has performed as expected for about 4 years but after this has caused no end of trouble and costly repairs with crappy support from the company itself. We're now over $1000 in and wonder at what point we cut out loses.
Update - Since I put this initial review up Escea have made contact and covered the cost of the parts, refunding approx a third of our total costs to date. Updating in the interest of fairness. I see this as fair support from Escea.

After four years fireplace broken twice spent $1500 so far. Still shows error message
I called Ecsea in New Zealand they said the product is out of warranty and I must get help from the plumbing company.
if you want to buy a fireplace, go to fireplace showroom and buy a european model.

Sadly although I love this heater we have now spent over $3000 in replacing each component as they go wrong. It is a nightmare to replace, the whole thing has to be removed sometimes. Such a shame that teh reliability does not match that of the Rinnai series. Ours is only just 6 years old and this sequence of breakdowns has been going on for nearly two years now

Very happy with escea dl850, it heats up the living area very quickly and no shock in the bill, Great for a romantic night with the glass of wine on a cold and rainy night. Would suggest to friends to family happily. Worth every cent of the money spent !!!

We spent the extra for the Escea, and we have not regretted it.
Its well made and looks great. It is networkable and has an app that enables you to control externally.
we found with our gyprock walls, the fan boost must always be on, otherwise the surrounding gyprock wall gets too hot. this increases the noise level, but its not too obtrusive.
There is lots of cheaper rubbish on the market. Spend the extra!
looks great, well made
fan boost, network can drop out, needs to be reset every so often