Heaters Buying Guide
Our buying guide will explain which type of heater would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
Beautiful But Never Works Worst Ever Heater!
Acted up immediately. Service agent unable to fix. Works on wims, never in bad weather. Escea AWFUL costumer service. $9000.00 later still no heat for 3 winters! DO NOT BUY.
Purchased in February 2021.
1 comment
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Questions & Answers
Alison Casked
Is there any touch up paint or spray paint to renovate a fascia that was accidentally cleaned with a cleaning agent and has left it marked?
Graemepasked
Was thinking of buying an Escea but these reviews have me thinking twice. How long is the warranty period?
4 answers
I haven’t had a problem been great excellent heat, just finding it hard to get new heat rope seal after 10 years that’s all that’s worn
Have had no problems whatsoever. Important to get the fire serviced as specified, but a great fire, especially with the internet capability.
Escea Technical SupportEscea
Hi Graemep,
Thank you for your question regarding warranty. I am a Technical Advisor at Escea and I can help answer your question. At Escea our parts warranty is 2 years and the firebox warranty is 5 years. Should you choose to invest in one of our beautiful fires, and in the future find that you need assistance or have any questions, myself and the team at Escea will always do our best to help you.
If you would like, please feel free to call us on our freephone number to discuss at questions (NZ: 0800 173 000, AU (EA): 1800 460 832, AU (WA): 1800 730 140). We also offer a free Architectural Advisory service that can have a look over any plans you have and help choose the best model to heat your home.
Kind regards,
Elizabeth
Escea Technical Advisor
Margaret antonasasked
My remote has stopped do I need a new battery?
1 answer
Escea Technical SupportEscea
Hi Margaret,
We recommend that you use brand new, good quality, alkaline batteries in your remote. If you have this issue and you haven't changed your batteries to new ones recently, I would recommend doing that first.
If you would like further assistance, such as using your fire with the manual start button, please email me at [email protected]
I look forward to hearing from you,
Elizabeth
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Elizabeth G.Escea
Hello CJC,
Thank you for getting in touch. So that I can help you, please contact me directly at [email protected] ... Read more
Kind regards, Elizabeth Gray-Smith Technical Advisor