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Reviews

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(1)
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(12)
  • Build Quality
    2.7 (6)
  • Value for Money
    1.7 (7)
  • Cleaning & Maintenance
    2.7 (6)
  • Noise Level
    3.0 (6)
  • Temperature Consistency
    3.7 (6)
  • Heating Speed
    3.2 (5)
Tracey

TraceyGreater Melbourne (Metropolitan), VIC

Do Not Use This Company Under Any Circumstance

published

Purchased in March 2017.

Cleaning & Maintenance
Noise Level
Value for Money
Functionality
Temperature Consistency
Heating Speed
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1 comment
Thermann
Thermann Hot WaterThermann
Peter M.

Peter M.Hobart, TAS

Rubbish Product & Warranty

published

Warranty replacement of leaking tank 6-8 mths after $1600 purchase. Plumbers charged $304.50 for “difficult warranty install”. Install ONLY occurred because of their faulty product and I was forced to pay the installation which took 1 plumber 4 hrs and he was assisted by my son. Install comprised cutting and installing one 30 cm length of pipe with 2 pieces, lifting tank over toilet with assistance of my son .

Purchased in June 2020.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 3 person(s)
Functionality
Temperature Consistency
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1 comment
Peter M.
Peter M.
Bruce

BruceQLD, 4051

  • 16 reviews
  • 1 like

Good Electric Hot Water System

published

I bought and Installed this Hot Water System (HWS) from a local Plumber in Brisbane to replace my 23 years old saxon HWS.
This Hot Water System is good and produce enough hot water for my family (3 Person).
However, there is only single copper element inside the HWS unit and therefore, I would think, won't last as long as Saxon HWS.
The HWS come with Temperature Regulator, which Prevent people from burning their skin when using hot water.
The Water Temperature is nice and warm.
Overall, I am satisfied with this HWS.

Purchased in January 2020 at State Solar Services for $1,450.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 3 person(s)
Functionality
Temperature Consistency
Heating Speed
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Useless!

published

Purchased at Reece for $3,000.00.

Household Size 3 person(s)
3 comments
Thermann
Thermann Hot WaterThermann
Robyn
Robyn
Thermann
Thermann Hot WaterThermann
Marty D.

Marty D.South East Queensland, QLD

Great Product and been in house for 2 years now hasn't missed a beat.

published

Installed and recommended by my mate who is a plumber. Supports a family of 4.
Will be putting a 315 in my new house that I am moving into in 4 weeks just because we are getting dishwasher

Purchased in January 2018 at Reece for $1,010.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 4 person(s)
Functionality
Temperature Consistency
Heating Speed
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Chris.C

Chris.CSouth East Queensland, QLD

  • 2 reviews

Awful - failed under 3.5 years

published

Lasted 3.5 years before failure! Called Thermann to get told no warranty on any electrical components after 1 year. If you're happy to spend $1000 on a new hot water system every three years this system is the one for you!

Purchased in November 2015.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 4 person(s)
Functionality
Temperature Consistency
Heating Speed
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3 comments
Thermann
Thermann Hot WaterThermann
Chris.C
Chris.C
Chris.C
Chris.C

In fairness since contacting Thermann again they allowed me to apply for a conditional "fairgo" warranty. They sent a service tech to the house when I wasn't home and repaired the unit.

Jason

JasonGreater Melbourne (Outer), VIC

  • 2 reviews
  • 6 likes

THERMANN NEVER AGAIN

published

Good like trying to get in contact with there warranty department,, my understanding is that Reece are part of this brand, so if your looking at buying a thermann there quick to help and sell you one but a warranty claim forget it, stick with Rheem

Purchased in January 2015 at Plumber for $3,000.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
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2 comments
Thermann
Thermann Hot WaterThermann
Jason
Jason

Thank you thermann someone did contact me promptly from a department and I am happy with there response and fast turn around time to resolve the issue
Well done Thurman
Thank you

Absolute garbage. Didnt even last 2 yrs!

published

Pressure relief valve went. Less than 2 yrs old.

No warranty. Plumber required to fix.

In 40 yrs of life this has never happened to me.

Plumber I contacted said it's highly unusual for such a young hws.

Dont be fooled into buying thermann.
Absolute garbage.

Purchased in June 2017.

Build Quality
Value for Money
3 comments
Thermann
Thermann Hot WaterThermann
Joe Bloggs
Joe Bloggs

It's the hot water pressure relief valve. The plastic washer was half sitting out of it not allowing it to close properly.

Your comments are of little comfort to me after I've paid a plumber some hefty fees to replace them.

Joe Bloggs
Joe Bloggs

That is terrific news though! That the whole system hasn't failed. Least that would be under warranty

AmyF

AmyFMelbourne

  • 13 reviews
  • 11 likes

Beware disappointing product with disappointing "service"

published

I moved into a brand new flat just 20 months ago. On Sunday my power went out, beyond just the flick of a switch in my switch box.
After a night of no power it was fixed Monday. Five minutes later, POP! No power again. The culprit was determined to be this Thermann hot water service, not even two years old.
Thermann outright refused to take any responsibility for their faulty product, even stooping to condescension when I asked whether this was a reasonable life expectancy. "Oh, you must just be unlucky"
One expensive plumber later and it's working again... for now.
Avoid being "unlucky" like me, avoid Thermann!

Date PurchasedFeb 2017
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Will never buy Thermann again

published
Date PurchasedSep 2014
Charlie

Charlie

  • 2 reviews
  • 1 like

Misinformation

published
Date PurchasedFeb 2017
1 comment
Thermann
Thermann Hot WaterThermann
Daz

DazMetropolitan Adelaide, SA

  • 2 reviews

After 2mths failed

published

Installed a 160l after other one failed to produce much over luke warm. Well over the 6 yrs I've been here so old one was worth it. But this new thermann model installed and after 2 months, it's failed and not getting anything but warmish water. Terrible to say the least.

Date PurchasedApr 2018
Matt73

Matt73Roma

  • 9 reviews
  • 1 like

Failed when just out of warranty

published

Installed in mid 2015 - 315 litre electric. Worked ok initially. But conveniently failed when just out of warranty. Customer service when a problem arises is poor. I would find another brand.

AC

ACLaunceston, TAS

  • 17 reviews
  • 1 like

It does what its supposed to- make water hot

published

Recently installed a 160L Thermann electric hot water cylinder. Considering some of the Dux reviews ( and I believe Thermann is manufactured by Dux for Reece) I was a little hesitant. A 7 year cylinder warranty is pretty good -I assume Dux dont actually manufacture elements or thermostats and 1 year is common for these items.

Cylinder appeared to be well constructed and came with all the usual components and documentation. Cant say its better or worse than other brands at this time.

Only time will tell how well it lasts but if I get 7+ years out of the actual cylinder I will be happy. I will update this review in the future.

Northcoaster

NorthcoasterSEQ

  • 4 reviews

Poor warranty for the money

published

We had a 315 Thermann electric storage HWS installed in Dec '14. We were informed by the installing plumber (not his fault, he was misinformed by the supplier) that it had a 7 year warranty. A browse through the handbook (which is given AFTER installation) a day or two later, revealed that the parts and labour warranty is 12 months with a 7 year cylinder warranty.

Fairly woeful considering that it is now malfunctioning at 18 months old and out of warranty. An expensive $1700 lesson!!!

Look very carefully at warranty when buying your HWS.

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Questions & Answers

Terry Howlett

Terry Howlettasked

Electric Storage Water System

what is the daily discharge rate for a thermann 160 litre system

2 answers
Thermann
Thermann Hot WaterThermann

Hi Terry,

Thank you for your inquiry.

The discharge rate from a PTR valve is approximately 3% to 7% of the tanks capacity per heating cycle.

Also, if the PTR valves leaks when unit is not heating. Please contact your Plumber to check the valve and incoming water pressure.

Regards,

Thermann Hot Water

Terry Howlett
Terry Howlett

Hi - I appreciate the reply, the information was helpful - Cheers Terry

John H.

John H.asked

Electric Storage Water System

Hi there
today I bought 180 litre Thermann hwc, i'm wondering what thickness and what material is used to insulate it. Also, could you please show me 'a cross section' of its internal construction?
john

3 answers
Bruce
Bruce

Hi John,
I would suggest you Ask directly to the manufacturer.
Or ask any plumber in your Area.
Sorry, I can’t help you.

Regards
Bruce

Peter M.
Peter M.

Contact Thermann direct. Turns out their after sales service is very good. I had a problem but it was rectified completely.

Cheers

Thermann
Thermann Hot WaterThermann

Hi John.

We don't actually make a 180L unit. You may be reffereing to our 160L electric models?
The Thermann 160L units have a 50mm thick insulation and uses an enamal internal coating on the tank. Unfortunatly we can't not provide an internal image as this is intellectual property reserved by the manufactuer.

Hope this helps.

Thermann Hot Water

James

Jamesasked

Electric Storage Water System

We had a Hotwater system installed in our garage and still after a year it doesnt work properly.

Hot water just trickles out

3 answers
Jason
Jason

Hi James
If your hot water unit is a thermann and only a year old, I recommend you ring Reece plumbing warranty line for a solution, however are you sure the plumber has installed the unit correctly, maybe call the plumber back to confirm that it is definitely the hot water unit
All the best James

James
James

Is that 1300 number?

Honestly probably was the plumber hasnt connected as weve had them out twice already to the plumbing. Although its always just trickled out.

Thermann
Thermann Hot WaterThermann

Hi James,

Thank you for your inquiry,

The best solution would be to contact your plumber, as you potentially may have issues with the supply of gas, water and power. You can also contact us through [email protected] and one of our Thermann Technical specialists will be happy to assist your plumber in troubleshooting the unit.

Hope this help.
Thanks

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