Caroline N.Greater Melbourne (Outer), VIC
Problem with Heat pump
Purchased unit after totally lost everything in a fire in 2016, great up to now, today there was no hot water, just barely tepid. Not sure what the problem is or who can help with resolving this. Please call 0411029247.
Purchased for $3,500.00.
1 comment
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Deborah C.South East Queensland, QLD
Faulty unit multiple issues
Purchased may 2018 list of issues after installed failed to run due to faulty weld and unit lost all its gas replaced under warranty
Issue two seal in top failed unit leaking water and as I’m on tank water had to turn unit water off between uses while awaiting repair unit again repaired
Issue three further issue with seal lower seal than first seal when repaired a part was dropped into tank that was replaced with dropped part left in tank
Issue four February 2020 no hot water unit leaking water between top and tank
Needless to say very unhappy with quality of this heat pump
Purchased in May 2021 for $3,500.00.
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RichardLawson 2617, ACT
Usually no hot water
Just buy it least 1 year. I think It is not good enough. Always stop work and no hot water. I need restart it every day. If not, I will no hot water to use on second day.
Purchased in January 2021.
1 comment
Stiebel E.Stiebel Eltron
Hi Richard. We take these matters very seriously. Unfortunately, we have no record or recollection of any customer experience fitting your account, nor can we verify anything about your identity from ... Read more
your name in our records. We would like to investigate this issue further. Please contact us on 1800 153 351 so that we can resolve this issue.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Stiebel Eltron WWK 222 / 302 compares to other Electric Hot Water Storage Systems
Know better, choose better.
WillSouth East Queensland, QLD
Still going strong 11 years on!!
Installed in 2008, replacing old electric storage unit. We have a family of 5 and ran it on a timer from 9am to use the heat of the day and it will only run for around 2 hours max in the coldest party of winter. Always had plenty of hot water. Cost around 50c a day to run as it will only need an hour to reheat in summer.
We have since moved to a new house in (2016) with gas h/w and I’m just about to get another Stiebel electron to replace it to save on the $1200 a year gas bill.
In short it has been a great investment and I highly recommend this unit.
Purchased in June 2021 for $4,100.00.
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RichardVictoria
Unit Failure, Faulty Thermostats and Washers.
Unit has lasted 2 years and 3 Months, thermostat failed, small washer in top failed, rusty water coming through the top, shorting out the wires, causing unit to work intermittently over the last 3 weeks, local dealer has fixed it 3 times, says Parts do not turn up from Stiebel, and so has now removed the Thermostat completely, Have been informed by the Dealer that the Unit is out of warranty, And they have fixed it as Good Will.
I have no confidence, in this water heater, and am just waiting for it to fail again, Will replace it whe...Read more
Purchased in January 2021 for $2,799.00.
2 comments
Stiebel E.Stiebel Eltron
Hi Richard. We are very sorry to hear that. Unfortunately, we can't find your name in our records and we would like to investigate this issue further. Please contact our service department on 1800 153 351.
5 Months Later, and Four call outs, the guys from Steibel Head Office, could not have helped more, they sent out an Experienced technician, who over a 5 Month period, has almost rebuilt the unit.... Read more
It is now working as it should, My Confidence is returning. But credit where credit is due, these People have done the Right Thing, unlike my local Shop who installed the Product. If any one does have an issue, don't waste your time, go straight to Stiebel,Similar opinion? Write a review on ieatwords.com.au!
whitbyozSouth-Eastern Region, NSW
- 6 reviews
OUTSTANDING
Great unit. 2 yrs old now. Works perfectly and always has.
Hot water to spare even when we, 2 folks, have visitors, many times 3-5, always hot water to spare.
Quiet, efficient and reliable. Highly Recommended - not the cheapest but THE best.
Purchased in June 2021 for $3,000.00.
1 comment
Stiebel E.Stiebel Eltron
Thanks for your feedback. Pleased that you are enjoying your heat pump!
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MalakiPerth, WA
- 2 reviews
- Eltron WWK 302
- Verified purchase
Great Heat Pump
Had the WWK302 for a few months now, very happy with unit. I was actually quite surprised how quiet it is, I'd say about the same as a pedestal/desk fan on low/med speed. Power consumption is about 600w & normally runs for about 4-8 hours per day. I do have two issues with it, one being the size but being 302L not much can be done about that (issue is more I did not provision for such a big HWS when building). The other issue is there is no timer/controller, so you will need a external timer to take advantage of solar production or off-peak tariffs.
Purchased in February 2021 for $3,110.00.
1 comment
Stiebel E.Stiebel Eltron
Thanks for your feedback. Pleased that you are enjoying the heat pump. We have forwarded your comments about the timer/controller to our R&D department in Germany.
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DutchyBunbury
- Eltron WWK 302 H
- Verified purchase
Heated up within 4 hrs from the start quiet operation and a great look.
no issue so far copes with our families needs well. looking forward to our solar power system to help out with the running costs soon. 302l is plenty for our families needs and worth the investment so far. only early days i will re post once the system has been operating for a bit longer.
1 comment
Stiebel E.Stiebel Eltron
Thanks for sharing your experience. I look forward to hearing more about the running costs after it has been connected it to your solar PV system.
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CohoBlue Mountains
- 2 reviews
- Eltron WWK 222H
- Verified purchase
Incredible, very efficient compared to what we had
We've only just had it installed so I'll have a follow up review in the future. Initial impressions though are it's up there with some of the better investments we have made to our house. Not noisy at all as we've installed it under our house. A lot wider than the old one it replaced, required a new cement pad to sit on.
1 comment
Stiebel E.Stiebel Eltron
Thanks for your review. We are glad to hear that you are enjoying the new heat pump.
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Find out how Stiebel Eltron WWK 222 / 302 compares to other Electric Hot Water Storage Systems
Know better, choose better.
rs2000
- 9 reviews
- Eltron WWK 302 H
- Verified purchase
Stiebel Eltron 1 st class engineering
Only early days so far, First impressions, quality German designed unit (made in Slovakia ), plumbing setup is standard, will fit where your old unit was, It is higher than most at around 1950 mm . Quiet operation, hums like a refrigerator, much quieter than others I’ve heard, energy use minimal, this is what they are all about saving power . Back up heater element for heating outside of standard unit operating temps
1 comment
Stiebel E.Stiebel Eltron
Thanks so much for the 5 stars. We are thrilled to hear that you are enjoying your new hot water heat pump and that it is saving you power.
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SaltcastleSydney, NSW
- 13 reviews
- 1 like
- Eltron WWK 302
- Verified purchase
Very happy indeed
I deliberately waited a few months now to write this review to be able to get a better understanding of this unit. Before the purchase I read all the reviews for the previous model (the 300) and I was a bit worried about the many negative reviews. I found an online retailer (not sure if I am allowed to mention this here but I try it anyway. They are called "Enter Energy and Water Saving Shop") and the gentleman there (Gary) was a treasure of knowledge that he was more than happy to share. He very much recommended this newer version heat pump an...Read more
d I can honestly say that I could not be happier. It runs amazingly quiet for starters. I have it installed under my house and one of our bedrooms is only one single brick wall away. When the unit runs, a slight hum can be be heard in that room but only when everything else is absolutely quiet. We are a family of five and I have measured the electricity usage of the unit for the past 97 days with a Watt meter (February to May). We used a total of 210 kWh or 2.2 kWh per day which means that since I run it on a timer at off peak rates only, we pay just under $100 per year for our hot water. In comparison, my old electric system (stock standard Rheem) which did not run on off-peak rates only and did not have a highly efficient heat pump in it cost me around $700 per year to run. The unit cost me $2,570 after NSW rebates, the approximate $600 savings a year give me a 4.3 year payback time - tax free. That, in investment terms, is more than phenomenal.Similar opinion? Write a review on ieatwords.com.au!
TonyKarnup
- Eltron WWK 302
- Verified purchase
Stiebel Eltron Product and Company Integrity
We purchased and WWK 300A model heat pump exactly 6 years ago and it has run faultlessly until last week end when it stopped heating water. After a service technition recommended by Stiebel Eltron in Perth looked at he pronouced it terminal due to a gas leak inside the heater tank. As it was one year outside of the warranty period I was not impressed and contacted Stiebel Eltron Australia. Their response was what we all hope for in these situations but rarely get. Luke from the service team got back to me within the hour and offered a new W...Read more
WK 302 heat pump at no cost to us other than the installation cost. The water heater was delivered the next day and installed today. I can only recommend this company and their products. Not everthing can be perfect - it how a business responds when something goes wrong that is the mark of their worth.Similar opinion? Write a review on ieatwords.com.au!
Silvo
- 2 reviews
Stiebel eltron heatpump
Stiebel eltron heatpump are leading the way in the hot water market as now we are able to truly help the environment and also pay back our financial investment compared to electricity in less than 5 years.
Its a no brainer!
An important part though to all, it must be installed by a licenced plumber who specializes with Stiebel.
Love german engineering
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Best customer service!!! These people truly go out of their way to help their customers. So impresse
I was r searching heat pump hotbwater systems. I dontacted several manufacturers. ONLY Steilbel Eltron replied withinn less than 24 hours. I had a long list of questions. EVERY QUESTION WAS ANSWERED IN GREAT DETAIL.
In addition, they also advised us on the best place to purchase the system locally at the bst price.
I then further contacted them regarding installation. They has so much patience and always gave me the best advice and I never waited more than a few hours for a reply...and always a thoughtful thourough reply.
I onlynhave ...Read more
this sytem installed a few days ( very quick delivery too) but somfar we are VERY happy with it. Previously we had a Quantum heat pump which I would never buy again. No customer service at all and the machine was noisy and kept breaking down. I highly recommend Steibel Eltron. Great product. Breat people! We cannot thank them enough!Similar opinion? Write a review on ieatwords.com.au!
Great product - Great Service
When planning to build our brand new home, we researched the for best Hot Water solution and ordered a new Stiebel Eltron Heat Pump. We wanted a reliable and efficient hot water supply. We received great service and advice and our new heat pump was delivered on time so it could be installed when the builders required it. We have now been in our new home for about 2 weeks and are very happy with our decision. The Stiebel Eltron Heat Pump is super quiet and delivers plenty of hot water.
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Find out how Stiebel Eltron WWK 222 / 302 compares to other Electric Hot Water Storage Systems
Know better, choose better.
SunnyBrisbane
Good service
I am writing you this email regarding Raniero Guarnieri . I have recently dealt with Raniero in regards to a Stiebel Eltron heat pump. I would like to tell you gladly i have been very pleased with his dealings with me.
He has been very helpful in dealing out my problems with heat pump. Raniero's knowledge of his work was deep rooted into real nitty gritty of his work . Im a technician working on one of your great heat pump. When i went into your office to pick up some parts i spoke briefly with Raniero but the interest he took into knowing ...Read more
what has happened to this particular machine was highly impressive . Raniero even took a note of the problem for future product improvement, which not many people at his level do take because most of the time they say im only a no. In the company, i can't do much about it. Management doesn't listen to me, i congratulate you guys as well on management side that you guys are running a co. Well where people feel valued. I sometimes deal with few engineers from other companies i havent found many of Raniero's calibre in dealing with the issue at hand. Raniero even rang me from his mobile to make sure i can finish the job properly so customer is impressed with the product. I think he is a gem a real assett to any organisation. Im writing this email because its normally when something goes wrong you hear it but when things are going right you don't hear it. Here is a guy who is doing his job well & he deserves a pat on his back for doing it better than others. Thank you for taking time to read my email . I wish Raniero & Stiebel Team good luck in your future endeavors.Similar opinion? Write a review on ieatwords.com.au!
Chloe GPerth
So far so good!
We needed to urgently replace our hot water system with an energy efficient electric system. We have solar panels and after much research came to the conclusion that a heat pump was the most cost and energy effective solution for our set-up. Dan at Stiebel Eltron was very helpful. We purchased the heat pump through retravision commercial Osborne Park who gave a great price (much cheaper than competitors). We always have hot water, it's quite quiet (located behind our laundry) and our electricity cost has come right down to not much at all. So far so good!
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Fantastic Hot Water System
The WWK 302H Heat Pump unit is a superior hot water system to its competitors. It is very quiet and delivers plenty of hot water when needed. On top of those benefits it is also extremely efficient .I would have no issue recommending this product to friends, family or clients.
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JoshuaHobart Tasmania
- 7 reviews
- 3 likes
- Eltron WWK 222
- Verified purchase
Just installed....I have some reservations.....
Upon reading the reviews on the 'Stiebel Eltron' unit, I was hesitant, as many are negative, going back some years, however, the company/Stiebel Agent I purchased it from assured me that as of 6 months ago, the units had been modified and quality upgraded, now running at an acceptable volume level.
The unit was professionally installed by a Plumber & Electrician, on 25th. April, 2017, who both were competent and gave 'sound' advise to my questions.
I live 12 Km South Of Hobart, in Tasmania.
Here is the issue....When the Sparky first tu...Read more
rned it on, all that was running was the fan, and I said to him, "Is that as loud as it will get..." to which he said..."yes". He left before the compressor cut in....!! I don't think that he has ever heard one of these units in full swing...! It 'IS' noisy, to an unacceptable level. At the point of Sale, I was told it would NOT be noisy. This was/is an important issue, to me.2 comments
An update to my comment above.....
Its been a month now, with this hot water cylinders running noise still being an issue.
... Read more
UPDATE.....Sat.9th Dec. 2017.
Here are the negatives, after 8 months of using this Hot water system.
... Read more
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Awesome water heater!
We needed to replace our faulty solar pannels and the pump in the tank.The solar has been nothing but trouble so acter doing some research and getting a recommendation from a friend we decided to go with the Stiebel Eltron WWK302 system.
The install was done with minimum interruption for us and so far it's been great, hot water when we need it.
Worth mentioning that on some reviews that I read people were concerned about noise from the pump, yes you can hear it but it's a quiet hum that hasn't bothered us at all.
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Questions & Answers
Caroline N.asked
we purchased the Stiebel Eltron after we were totally burnt out in a fire 2016 - has been working fine - but now only getting tepid water - no hot water - not sure what the problem is - would appreciate any thoughts. Located on Mornington Peninsula, please call 0411029247.
3 answers
Check tempering valve- should be blue or orange cap. These fail often. If you release water from the pressure relief valve is it hot? The valve should be labeled as to what it is. If its hot at the relief valve then it will be likely that the tempering valve is faulty. You could try and adjust the tempering valve using the cap or small handle that came with it. This may give a clue to the valve being okay or not also.
We had water leak from faulty seal and corrodes the temp sensor wire off the anode easy fix and this is a known fault call the warranty agent ours was free under warrenty
Stiebel E.Stiebel Eltron
Hi Caroline. Our service team are available Monday - Friday, 8am-5pm on 1800 153 351. I have notified them to give you a call to assist with this issue.
Deborah C.asked
I had a unit installed may 2018 it failed at install the unit had a faulty weld it was replaced under warranty the new unit failed a few months later when a seal failed and water began leaking the seal was replaced the unit again failed and a lower seal failed when the seal was replaced the repairer lost a part into the tank they replaced that part now February 2020 the unit has again failed it is leaking water from between top electric part and tank 4 failures in less than two years can anyone else relate to this ? I am in qld and the unit runs on rainwater only . I am so angry about the repeated issues with this unit . My installer has not seen this many issues I am wondering if I bought a lemon
No answers
trevorasked
Just installed WWK 222
is making a lot of vibrating noise very loud
2 answers
Stiebel E.Stiebel Eltron
Hi Trevor. That doesn't sound right, and we'd like to investigate this further. Feel free to call our service department on 1800 153 351 or email your details and a brief description to [email protected]
Have contacted installer and think unit was damaged in transport so they are getting the fan repaired by Stebel E
Thanks Trevor
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Stiebel E.Stiebel Eltron
Hi Caroline. Our service team are available Monday - Friday, 8am-5pm on 1800 153 351. I have notified them to give you a call to assist with this issue.