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Reviews

(16)
(1)
(1)
(0)
(4)
  • Build Quality
    4.2 (5)
  • Value for Money
    3.2 (5)
  • Cleaning & Maintenance
    5.0 (4)
  • Noise Level
    4.8 (5)
  • Temperature Consistency
    3.4 (5)
  • Heating Speed
    3.5 (4)
Caroline N.

Caroline N.Greater Melbourne (Outer), VIC

Problem with Heat pump

published

Purchased unit after totally lost everything in a fire in 2016, great up to now, today there was no hot water, just barely tepid. Not sure what the problem is or who can help with resolving this. Please call 0411029247.

Purchased for $3,500.00.

Household Size 2 person(s)
1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

Hi Caroline. Our service team are available Monday - Friday, 8am-5pm on 1800 153 351. I have notified them to give you a call to assist with this issue.

Deborah C.

Deborah C.South East Queensland, QLD

Faulty unit multiple issues

published

Purchased may 2018 list of issues after installed failed to run due to faulty weld and unit lost all its gas replaced under warranty
Issue two seal in top failed unit leaking water and as I’m on tank water had to turn unit water off between uses while awaiting repair unit again repaired
Issue three further issue with seal lower seal than first seal when repaired a part was dropped into tank that was replaced with dropped part left in tank
Issue four February 2020 no hot water unit leaking water between top and tank
Needless to say very unhappy with quality of this heat pump

Purchased in May 2018 for $3,500.00.

Household Size 2 person(s)
Richard

RichardLawson 2617, ACT

Usually no hot water

published

Just buy it least 1 year. I think It is not good enough. Always stop work and no hot water. I need restart it every day. If not, I will no hot water to use on second day.

Purchased in January 2018.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 3 person(s)
Functionality
Temperature Consistency
See all answers
1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

The reviewer stated that an incentive was offered for this review

Electric Hot Water Storage Systems

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Will

WillSouth East Queensland, QLD

Still going strong 11 years on!!

published

Installed in 2008, replacing old electric storage unit. We have a family of 5 and ran it on a timer from 9am to use the heat of the day and it will only run for around 2 hours max in the coldest party of winter. Always had plenty of hot water. Cost around 50c a day to run as it will only need an hour to reheat in summer.
We have since moved to a new house in (2016) with gas h/w and I’m just about to get another Stiebel electron to replace it to save on the $1200 a year gas bill.
In short it has been a great investment and I highly recommend this unit.

Purchased in June 2008 for $4,100.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 5 person(s)
Functionality
Temperature Consistency
Heating Speed
See all answers
Richard

RichardVictoria

Unit Failure, Faulty Thermostats and Washers.

published

Purchased in January 2017 for $2,799.00.

Build Quality
Noise Level
Value for Money
Household Size 3 person(s)
Functionality
Temperature Consistency
Heating Speed
See all answers
2 comments
Stiebel Eltron
Stiebel E.Stiebel Eltron

Hi Richard. We are very sorry to hear that. Unfortunately, we can't find your name in our records and we would like to investigate this issue further. Please contact our service department on 1800 153 351.

Richard
Richard
whitbyoz

whitbyozSouth-Eastern Region, NSW

  • 6 reviews

OUTSTANDING

published

Great unit. 2 yrs old now. Works perfectly and always has.
Hot water to spare even when we, 2 folks, have visitors, many times 3-5, always hot water to spare.
Quiet, efficient and reliable. Highly Recommended - not the cheapest but THE best.

Purchased in June 2017 for $3,000.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

Thanks for your feedback. Pleased that you are enjoying your heat pump!

Malaki

MalakiPerth, WA

  • 2 reviews

Great Heat Pump

published

Had the WWK302 for a few months now, very happy with unit. I was actually quite surprised how quiet it is, I'd say about the same as a pedestal/desk fan on low/med speed. Power consumption is about 600w & normally runs for about 4-8 hours per day. I do have two issues with it, one being the size but being 302L not much can be done about that (issue is more I did not provision for such a big HWS when building). The other issue is there is no timer/controller, so you will need a external timer to take advantage of solar production or off-peak tariffs.

Purchased in February 2020 for $3,110.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

Thanks for your feedback. Pleased that you are enjoying the heat pump. We have forwarded your comments about the timer/controller to our R&D department in Germany.

Dutchy

DutchyBunbury

Heated up within 4 hrs from the start quiet operation and a great look.

published

no issue so far copes with our families needs well. looking forward to our solar power system to help out with the running costs soon. 302l is plenty for our families needs and worth the investment so far. only early days i will re post once the system has been operating for a bit longer.

Date PurchasedNov 2018
1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

Thanks for sharing your experience. I look forward to hearing more about the running costs after it has been connected it to your solar PV system.

Coho

CohoBlue Mountains

  • 2 reviews

Incredible, very efficient compared to what we had

published

We've only just had it installed so I'll have a follow up review in the future. Initial impressions though are it's up there with some of the better investments we have made to our house. Not noisy at all as we've installed it under our house. A lot wider than the old one it replaced, required a new cement pad to sit on.

Date PurchasedSep 2018
1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

Thanks for your review. We are glad to hear that you are enjoying the new heat pump.

Electric Hot Water Storage Systems

Find out how Stiebel Eltron WWK 222 / 302 compares to other Electric Hot Water Storage Systems

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rs2000

rs2000

  • 9 reviews

Stiebel Eltron 1 st class engineering

published

Only early days so far, First impressions, quality German designed unit (made in Slovakia ), plumbing setup is standard, will fit where your old unit was, It is higher than most at around 1950 mm . Quiet operation, hums like a refrigerator, much quieter than others I’ve heard, energy use minimal, this is what they are all about saving power . Back up heater element for heating outside of standard unit operating temps

Date PurchasedAug 2018
1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

Thanks so much for the 5 stars. We are thrilled to hear that you are enjoying your new hot water heat pump and that it is saving you power.

Saltcastle

SaltcastleSydney, NSW

  • 13 reviews
  • 1 like

Very happy indeed

published
Date PurchasedJul 2017
Tony

TonyKarnup

Stiebel Eltron Product and Company Integrity

published
Date PurchasedMay 2012
Silvo

Silvo

  • 2 reviews

Stiebel eltron heatpump

published

Stiebel eltron heatpump are leading the way in the hot water market as now we are able to truly help the environment and also pay back our financial investment compared to electricity in less than 5 years.
Its a no brainer!
An important part though to all, it must be installed by a licenced plumber who specializes with Stiebel.
Love german engineering

Date PurchasedMar 2017

Best customer service!!! These people truly go out of their way to help their customers. So impresse

published
Date PurchasedAug 2017

Great product - Great Service

published

When planning to build our brand new home, we researched the for best Hot Water solution and ordered a new Stiebel Eltron Heat Pump. We wanted a reliable and efficient hot water supply. We received great service and advice and our new heat pump was delivered on time so it could be installed when the builders required it. We have now been in our new home for about 2 weeks and are very happy with our decision. The Stiebel Eltron Heat Pump is super quiet and delivers plenty of hot water.

Date PurchasedMar 2017
Electric Hot Water Storage Systems

Find out how Stiebel Eltron WWK 222 / 302 compares to other Electric Hot Water Storage Systems

Know better, choose better.

Compare all
Sunny

SunnyBrisbane

Good service

published
Date PurchasedFeb 2017
Chloe G

Chloe GPerth

So far so good!

published

We needed to urgently replace our hot water system with an energy efficient electric system. We have solar panels and after much research came to the conclusion that a heat pump was the most cost and energy effective solution for our set-up. Dan at Stiebel Eltron was very helpful. We purchased the heat pump through retravision commercial Osborne Park who gave a great price (much cheaper than competitors). We always have hot water, it's quite quiet (located behind our laundry) and our electricity cost has come right down to not much at all. So far so good!

Date PurchasedSep 2016

Fantastic Hot Water System

published

The WWK 302H Heat Pump unit is a superior hot water system to its competitors. It is very quiet and delivers plenty of hot water when needed. On top of those benefits it is also extremely efficient .I would have no issue recommending this product to friends, family or clients.

Date PurchasedJul 2016
Joshua

JoshuaHobart Tasmania

  • 7 reviews
  • 3 likes

Just installed....I have some reservations.....

published
Date PurchasedApr 2017
2 comments
Joshua
Joshua
Joshua
Joshua

Awesome water heater!

published

We needed to replace our faulty solar pannels and the pump in the tank.The solar has been nothing but trouble so acter doing some research and getting a recommendation from a friend we decided to go with the Stiebel Eltron WWK302 system.

The install was done with minimum interruption for us and so far it's been great, hot water when we need it.

Worth mentioning that on some reviews that I read people were concerned about noise from the pump, yes you can hear it but it's a quiet hum that hasn't bothered us at all.

Date PurchasedApr 2017
Page 1 of 2

Questions & Answers

Caroline N.

Caroline N.asked

we purchased the Stiebel Eltron after we were totally burnt out in a fire 2016 - has been working fine - but now only getting tepid water - no hot water - not sure what the problem is - would appreciate any thoughts. Located on Mornington Peninsula, please call 0411029247.

3 answers
Will
Will

Check tempering valve- should be blue or orange cap. These fail often. If you release water from the pressure relief valve is it hot? The valve should be labeled as to what it is. If its hot at the relief valve then it will be likely that the tempering valve is faulty. You could try and adjust the tempering valve using the cap or small handle that came with it. This may give a clue to the valve being okay or not also.

Deborah C.
Deborah C.

We had water leak from faulty seal and corrodes the temp sensor wire off the anode easy fix and this is a known fault call the warranty agent ours was free under warrenty

Stiebel Eltron
Stiebel E.Stiebel Eltron

Hi Caroline. Our service team are available Monday - Friday, 8am-5pm on 1800 153 351. I have notified them to give you a call to assist with this issue.

Deborah C.

Deborah C.asked

I had a unit installed may 2018 it failed at install the unit had a faulty weld it was replaced under warranty the new unit failed a few months later when a seal failed and water began leaking the seal was replaced the unit again failed and a lower seal failed when the seal was replaced the repairer lost a part into the tank they replaced that part now February 2020 the unit has again failed it is leaking water from between top electric part and tank 4 failures in less than two years can anyone else relate to this ? I am in qld and the unit runs on rainwater only . I am so angry about the repeated issues with this unit . My installer has not seen this many issues I am wondering if I bought a lemon

No answers
trevor

trevorasked

Eltron WWK 222

Just installed WWK 222
is making a lot of vibrating noise very loud

2 answers
Stiebel Eltron
Stiebel E.Stiebel Eltron

Hi Trevor. That doesn't sound right, and we'd like to investigate this further. Feel free to call our service department on 1800 153 351 or email your details and a brief description to [email protected]

trevor
trevor

Have contacted installer and think unit was damaged in transport so they are getting the fan repaired by Stebel E
Thanks Trevor

Get an answer from our members and Stiebel Eltron representatives

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