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Reviews

2.5

4 reviews
5
(1)
4
(0)
3
(1)
2
(0)
1
(2)
  • Build Quality
    5.0 (1)
  • Value for Money
    5.0 (1)
  • Cleaning & Maintenance
    5.0 (1)
  • Noise Level
    5.0 (1)
  • Temperature Consistency
    5.0 (1)
  • Heating Speed
    5.0 (1)
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Caroline N.

Caroline N.Greater Melbourne (Outer), VIC

Problem with Heat pump

published

Purchased unit after totally lost everything in a fire in 2016, great up to now, today there was no hot water, just barely tepid. Not sure what the problem is or who can help with resolving this. Please call 0411029247.

Purchased for $3,500.00.

Household Size 2 person(s)
1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

Hi Caroline. Our service team are available Monday - Friday, 8am-5pm on 1800 153 351. I have notified them to give you a call to assist with this issue.

Deborah C.

Deborah C.South East Queensland, QLD

Faulty unit multiple issues

published

Purchased may 2018 list of issues after installed failed to run due to faulty weld and unit lost all its gas replaced under warranty
Issue two seal in top failed unit leaking water and as I’m on tank water had to turn unit water off between uses while awaiting repair unit again repaired
Issue three further issue with seal lower seal than first seal when repaired a part was dropped into tank that was replaced with dropped part left in tank
Issue four February 2020 no hot water unit leaking water between top and tank
Needless to say very unhappy with quality of this heat pump

Purchased in May 2018 for $3,500.00.

Household Size 2 person(s)
whitbyoz

whitbyozSouth-Eastern Region, NSW

  • 6 reviews

OUTSTANDING

published

Great unit. 2 yrs old now. Works perfectly and always has.
Hot water to spare even when we, 2 folks, have visitors, many times 3-5, always hot water to spare.
Quiet, efficient and reliable. Highly Recommended - not the cheapest but THE best.

Purchased in June 2017 for $3,000.00.

Build Quality
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Stiebel Eltron
Stiebel E.Stiebel Eltron

Thanks for your feedback. Pleased that you are enjoying your heat pump!

Electric Hot Water Storage Systems

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Joshua

JoshuaHobart Tasmania

  • 7 reviews
  • 3 likes

Just installed....I have some reservations.....

published
Date PurchasedApr 2017
2 comments
Joshua
Joshua
Joshua
Joshua
See all Stiebel Eltron WWK 222 / 302 reviews

Questions & Answers

trevor

trevorasked

Eltron WWK 222

Just installed WWK 222
is making a lot of vibrating noise very loud

2 answers
Stiebel Eltron
Stiebel E.Stiebel Eltron

Hi Trevor. That doesn't sound right, and we'd like to investigate this further. Feel free to call our service department on 1800 153 351 or email your details and a brief description to [email protected]

trevor
trevor

Have contacted installer and think unit was damaged in transport so they are getting the fan repaired by Stebel E
Thanks Trevor

Get an answer from our members and Stiebel Eltron representatives

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