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12 questions from our users

Caroline N.

Caroline N.asked

WWK 222 / 302

we purchased the Stiebel Eltron after we were totally burnt out in a fire 2016 - has been working fine - but now only getting tepid water - no hot water - not sure what the problem is - would appreciate any thoughts. Located on Mornington Peninsula, please call 0411029247.

3 answers
Will
Will

Check tempering valve- should be blue or orange cap. These fail often. If you release water from the pressure relief valve is it hot? The valve should be labeled as to what it is. If its hot at the relief valve then it will be likely that the tempering valve is faulty. You could try and adjust the tempering valve using the cap or small handle that came with it. This may give a clue to the valve being okay or not also.

Deborah C.
Deborah C.

We had water leak from faulty seal and corrodes the temp sensor wire off the anode easy fix and this is a known fault call the warranty agent ours was free under warrenty

Stiebel Eltron
Stiebel E.Stiebel Eltron

Hi Caroline. Our service team are available Monday - Friday, 8am-5pm on 1800 153 351. I have notified them to give you a call to assist with this issue.

Deborah C.

Deborah C.asked

WWK 222 / 302

I had a unit installed may 2018 it failed at install the unit had a faulty weld it was replaced under warranty the new unit failed a few months later when a seal failed and water began leaking the seal was replaced the unit again failed and a lower seal failed when the seal was replaced the repairer lost a part into the tank they replaced that part now February 2020 the unit has again failed it is leaking water from between top electric part and tank 4 failures in less than two years can anyone else relate to this ? I am in qld and the unit runs on rainwater only . I am so angry about the repeated issues with this unit . My installer has not seen this many issues I am wondering if I bought a lemon

No answers
trevor

trevorasked

Eltron WWK 222

Just installed WWK 222
is making a lot of vibrating noise very loud

2 answers
Stiebel Eltron
Stiebel E.Stiebel Eltron

Hi Trevor. That doesn't sound right, and we'd like to investigate this further. Feel free to call our service department on 1800 153 351 or email your details and a brief description to [email protected]

trevor
trevor

Have contacted installer and think unit was damaged in transport so they are getting the fan repaired by Stebel E
Thanks Trevor

Brad. C

Brad. Casked

WWK 222 / 302

We have recently had a stieval eltrin heat pump hot water system installed replacing another brand that had blown, while I’m happy with it could you advise me exactly how can I turn the heat up on it,

3 answers
Will
Will

Try adjusting your tempering valve. It should have an orange cap on it that can be removed to reveal an adjustment screw. Unscrew it should make it hotter.

Stiebel Eltron
Stiebel E.Stiebel Eltron

Hi Brad. Our WWK heat pumps are set to 61 degrees. This cannot be adjusted.
Check the temperature directly out of the relief valve of the unit.
If this temperature is noticeably hotter than inside the house then I would recommend getting the installer to looking into potential plumbing issues such as the tempering valve. If you would like to speak with someone in our service team, feel free to call 1800 153 351.

Brad. C
Brad. C

Thanks for your advice, I’ll be in contact soon.

Wayne Debbie B.

Wayne Debbie B.asked

WWK 222 / 302

I have a wwk 300a

No answers
Wayne Debbie B.

Wayne Debbie B.asked

WWK 222 / 302

how do you increase the water temperature in the unit, mine has been around 40deg but has changed in the last few days.

No answers
Sales W.

Sales W.asked

Eltron WWK 302 H

Hi

How does the heatpump work in conjunction with a Solar PV System?

Is there a particular inverter that is required for it to be compatible?

Also can a licensed plumber install and set it all up?

Oh last question - Is the heatpump hard wired in to the main switchboard and/or does it run off a GPO PowerPoint?

Sorry if this sounds confusing im trying to gauge how easy installing one is as i would like to offer customers a package deal (Heatpump and Solar PV) but im trying to get a better understanding of it all first.

Thankyou
Lisa

No answers
Dave S.

Dave S.asked

Eltron WWK 302 H

installation instructions

No answers
Hal E

Hal Easked

Eltron WWK 302 H

I cannot find any product data on how much hot water at 65 deg centigrade these units can produce
once a 300l tank is up to temperature and how long would it take for a tank just filled with supply water say at 15 deg centigrade to get up to operating temperature?

5 answers
Tony
Tony

I don’t know the technical answer that you are looking for but even with lots of guests staying here we have never run the hot water down to a temperature that you couldn’t shower with

Hal E
Hal E

Thanks Tony
Being a technical person I am looking for heat transfer data for instance to raise the temperature of 300l of supply water say at 15 deg in through to 65 deg out you need to have 300x50kilo calories of heat energy transferred

1 kcal is equivalent to 0.0012 kw
If you know the time taken you can work out the heat transfer rate and get an idea of the the continuous flow rate achievable and the running costs

Saltcastle
Saltcastle

Warning, it gets a bit technical. Here is the short answer:
A traditional single phase hot water system that turns electric energy into heat (hot water) will in theory take a bit over 7 hours to heat those 300 litres from 15 - 65 degrees or in other words it can do about 41 litres per hour. For that is uses about 17.4kWh which will cost you roughly $4.20 in electricity.

Heat pumps are way smarter than to just turn electricity into heat. Through clever engineering they can heat up about 3.5 times as much water using the same amount of energy. The way they are engineered, they still take about the same time (so roughly 41 litres per hour), but use WAY less energy (cost) to do so.

Hint: Put the heat pump hot water system in the warmest possible spot outside, the outside temperature makes a big difference in the running cost for air to water heat pumps

All numbers are theoretical numbers and do not include any losses. Real numbers will be smaller for the amount of water heated per hour and higher for the costs to do so.
++++++++++++++++++++++
Here is how I came up with my numbers. Please let me know if anybody finds a mistake.

In theory 1 kWh (that's what you pay for on your electricity bill) can heat up just under 860 litres of water by 1 degree. Or, in reverse, for 1 litre to be heated up by 1 degree you need 0.001163 kWh (1/860 = 0.001163). Source: Play around here a bit: https://elementsofheating.wordpress.com/2012/09/26/how-to-calculate-the-kw-required-to-heat-a-volume-of-water-in-a-particular-time/

If you want to go from 15 degrees (inflow temperature) to 65 (in the tank), that is a 50 degree difference. Hence 300 litres to be heated up by 50 degrees takes 300 (litres) x 50 (degrees) x 0.001163 kWh (per degrees per litre) = 17.44 kWh. Even of you don't want to do all the math, just take this number. It takes 17.44 kWh to heat your 300 litre water tank.

Your typical electric hot water system can run on a 10A circuit, or say 2400Watt (2.4kW). It will take that system 17.44 (kWh) / 2.4 (kW) = 7.26 hours to heat up that 300 llitre tank. And it can hence produce 300 (litres) / 7.26 (hours) = 41.32 Litres of how water per hour.

What does that mean cost wise? Well, if you use a typical old fashioned electric water heater, it will take 17.44 kWh to heat up the 300 litre tank, at current prices and if you don't run the heater on a timer late at night, that will cost you 17.44 x 0.24 ($/kWh) = $4.18 in electricity. (Way more if you run it in peak time, half of that if you run it off peak, but it depends whether you are on a time of use bill or not). If you do that every day, that is about $377 per quarter.

Plus all the losses incurred, so your bill will be way more than just this theoretical value.

Now let's use some smarts and some engineering and move away from "making" the heat from electricity (as per above) and use a heat pump. A heat pump does not turn electric energy into heat energy, it rather just moves it from outside of your tank to the inside. Since the natural heat flow would be from the warmer (inside of the lank) to the colder (outside of the tank), it takes energy to turn this flow around (reverse it). The good thing about it is, that it takes way (!) less energy to do that than to turn electricity into heat.

How much more efficient? Well, that depends on the system you buy and other environmental parameters, mainly the humidity of the air surrounding the heat pump (the pump is trying to take away heat from the air, remember) and also of course the temperature of the air. The warmer the air, the less energy is needed to get it into the tank.

How good a heat pump is at doing this reversing of the natural flow (of heat) is given by the Coefficient of Performance (or COP). They vary from system to system and also vary with humidity and temperature (I am sure if we go through the manual for the Stiebel, we will find those charts showing the COPs). But the COP for water heat pumps is roughly somewhere between 3 and 4 - ish. So let's make the an average COP of 3.5.

In layman's terms that means that if you give a heat pump 1kWh of electric energy, it can heat up between 3.5 times as much water as through a conventional electric to heat conversion heater.

Back up to the calculations and in short: it will take 3.5 times less energy (cost) to heat up your 300 litres by 50 degrees (plus, you can easily run them on a timer and never allow them to run when electricity is expensive - which makes a huge difference). Nevertheless, the Stiebel unit to my best knowledge when running uses around 0.7kW (compared to the 2.4kW for a typical non-heat pump electric water system, which is, who would have thought, 3.4 times less). So, if I understand all this correctly, the heat pump uses about 3.5 times less power when running but can heat up about 3.5 times more water using that power through smart engineering - and that results on about the same time it takes for the heat pump to heat the 300 litres (or roughly the same amount of hot water it can produce per hour).

Boy, that was way longer than I anticipated, but I hope this makes sense.

Tink

Tinkasked

Eltron WWK 302 H

Can a hot water circulating pump be used with a Steibel Eltron 302H heat pump installation.

1 answer
James R.
James R.

Yes, but the Return cannot be fed into ANY heat pump. A smaller recovery heater will need to be used for reheating. if is is a single dwelling, it is likely that a single plugin heater could be used. For larger commercial applications with a bank of Hotty's, you may need a 3.6kw quick recovery units. - Ultimately you will still have large savings over electric storage.

Fritznsauce

Fritznsauceasked

WWK 222 / 302

Does anyone own one of these units in a cool climate region and do they work effectively in winter when overnight temperatures can be only a few degrees?

4 answers
Saltcastle
Saltcastle

I am in Sydney, I guess that does not quite qualify as a cool climate region, does it? Mind you, in winter we often have morning temperatures around 5C.

I looked at the specks for my 302 and the "Limits of heat pump operation" are given as -5C to 42C. Hope that helps. You may also want to read through the comments on the review Page, I think I remember reading people from areas that would definitely qualify as cold talking about their experiences.

Zandru
Zandru

I live in Warwick on the Southern Darlind Downs in Qld, and right now it is 2.67 C, having been -0.87 at 7 am and below 5 C since 1 am. I think that qualifies as reasonably chilly! I purchased a Stiebel Eltron 220 litre system in January 2017, so this is its second winter, and so far it has performed flawlessly. I always have plenty of hot water and the system is cheap to run and very quiet. Admittedly this is a single person household but I often have visitors and have never run out of hot water. I am very happy with this unit.

David Thomas
David Thomas

We live at Strathbogie about 550 metres above sea level in the Strathbogie Ranges Victoria....winter temps can get down to minus 3 or 4 first thing in the morning and often there are days when the max. temp for the day does not reach double figures. We are a family of two (retirees)...and have never run out of good hot water. we have had the system in for 2 winters now...I think that should answer your question

Ian

Ianasked

Eltron WWK 302

What is the normal electricity comsumption over a 24 hour period?

3 answers
Sunny
Sunny

Dear Ian,
Very good morning to you.
Thank you for your message.
Power consumption of a stiebel eltron depends on your usage. If you are comparing a stiebel eltron heat pump with a standard electric tank. Normally for a replacement at same house its 80 % less power consumption .
Hopefully this helps.

Vicki
Vicki

Have checked with Stiebel Eltron and below is the reply:
The average daily consumption on Tariff 33 Energy Bill is 1.9kW

Saltcastle
Saltcastle

We are a household of 5 (4 of them female, I feel I need to mention that :-) ) with a WWK302 in Sydney. The geek I am I have installed a Watt meter on my unit which has been measuring the electricity usage for the past 97 days (1 Feb to 9 May). Total usage is 210kWh which makes 2.16kWh per day. So, multiply this with your electricity price (average is around $0.22/kWh) and that gives you a cost of abut $0.45 per day to run. Note that this period is the warm weather period in Sydney, so I would expect the consumption to go up as outside temperatures drop (less heat to pump from the surrounding air, cold water inlet temperature lower, hence more energy needed).

I have three different rates, peak, shoulder and off peak and I run my unit on a timer to only kick in after 22:00 when my rate is $0.12/kWh which results in about $0.26 per day or just under $100 per year. Hope this helps.

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