Chromagen Midea 170L Heat Pump

Splutters when first turned on hedge called a few times awaiting for some one to come and look at it other than that very efficient heating system nice hot water

i bought it new and performed well for the first few months had the unit replaced after a constant whine up to 70 BD in the first 3 years . they replaced a new unit under warranty .

Bought May 2022 with some rebate, it cost $799. Replaced Rheem 325 heat pump that was unreliable. Really energy efficient during warm months and serviceable during cold months. So far a definite pass mark.

The unit is brilliant and the water is always hot and plentiful, even when we have guests staying. We have also noticed a big reduction in our electricity bill which is a great bonus.

I had one put in at my retirement home. 7 month ago. very happy, thank you!
my electricity bill net down a bit, every dollar helps, especially on a pension.

We have been using the 170L heat pump over 6 months. It easily meets our daily hot water usage (2 adults with 1 child, 2 showers a day for adults and 1 shower for child, plus kitchen and laundry, and occasionally having 1-2 guests ). Never failed to deliver continuous hot water so far. Have not touched control pad since installation and was told the newer models do not have the 'reset after blackout' issues any more. The price seemed to be dramatically cheaper than some of the top rankers on the heat-pump review page, so I reckon it is offering wonderful value.

It's really a good unit 170litres Midea, the only thing is when there's a power cut have to reset temp in middle of night for water otherwise cold shower in morning, and have to reset clock on unit like you do on microwave when power comes on.

This has to be the best investment we’ve ever made! I don’t understand the bad reviews - we’ve had this unit for over 12 months with no issues whatsoever. Delivery and installation were faultless. Our electricity bills have been halved and we are singing this product’s praises to everyone we encounter!

I got one of these recently to replace a Dux unit that was out of warranty and Dux just didnt want to fix it even if I was offering to pay. Dux are so useless they design units they are redundant - so much for 'sustainability'. Anyway this unit is somewhat quieter but has WOEFUL insulation. I have set the timer for it to run from 8 am to 8pm, this morning when I got up, water was at 30C!! My Dux was so well insulated at least it reattained heat when it switched off overnight/. This is system is better as a pool heater than a domestic HotWater system. It's not such a 'smart' system if you have to keep it on all day to keep sustainable hot water. Big FAIL Chromagen.

The product was faulty, supplying either inadequate hot water or none at all, and yet my tenant received an increase of 15% on their water bill. When confronted, Chromagen were both ignorant and unhelpful. After many attempts and a week of no hot water, a service provider was contacted by Chromagen and sent to repair the unit. After being informed there would be no cost should the unit be dysfunctional, I then received a bill. I have just been the recipient of a highly abusive and threatening call as a result of questioning this account, being told "I will come to your suburb and make it worth my while!". This matter is still unresolved and I will be taking it further. I highly urge anyone considering this product to seriously reconsider!!!

Very happy with the service we received after a problem was detected ‘ notified them on FB and they rang me that day, no fuss tradies and simply set it on economy mode without the timer and away it goes, I’ve recommended it to friends and they are going on with it to. Great system

I think the people giving bad reviews are either on the receiving end of faulty installation or a faulty product, because we have been running the 170L model since 2106 and and have never had a problem. I suggest you download the manual and have a look at what you are doing wrong? Our household fluctuates between 3-5 adults and 1 child. We are able to shower twice a day, and take baths, run a dishwasher and wash up. We have only run out of hot water once after an excessively long shower (ridiculous) was taken by a guest at night.

We have no complaint with our Chromagen Hot Water System at this point in time, the proof of which is stated in our Electricity Statements. dodo Power & Gas: "Your Average Daily Usage was 18.63 kWh for this bill". "Your usage was 25.86 kWh for the same time last year." You would have to be happy with that! We are.

I replaced a good 120 lt off peak unit for the 170 lt Midea heat pump believing the hype that they were cheaper to run plus being larger I would have lots more hot water when visitors stayed, what a joke. My off peak was always hot, the 170 lt Midea we cant even get 2 full showers out of it and most times when I walk outside it's heating up I think it's on more than it's not. My advice don't touch them.

Had this installed and am so pleased that we did. The hot water is virtually instantaneous and not at all like the other unit we had - anything up to a minute before the hot water tap ran hot!
Adjustable so that it can be turned right down for when the little ones come to visit.
So far, very pleased with the unit but of course, time will tell.