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Reviews

1.7

43 reviews
5
(7)
4
(1)
3
(0)
2
(1)
1
(34)
  • Product Quality
    1.9 (15)
  • Return Claim MadeYes (2) · No (15)
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CARM

CARMSouth East Queensland, QLD

Absolute Rubbish product and terrible customer service

published

Chromagen solar hot water system only 7 years old is completely rusted and has been leaking for over 12 months. My hot water wasn't even hot, the system has just burst with water spurting out everywhere so now i have no hot water. After phoning Chromagen the lady on the phone who was unhelpful and rude told me that the warranty was only for 5 years. These solar hot water systems are super expensive promising to save people money but in actual fact it's the opposite as i now have to replace it. Every other company offers a much longer warranty why does your company seem to only offer 5?
Your website is not customer friendly much like your staff, you have no contact details go figure.
Wouldnt recommend your product to anyone ever!

Product Quality
Return Claim MadeNo
Ron

Ron

  • 2 reviews

Terrible quality

published

I paid $2800 for solar hot water and it has rusted out in just over 6 years. Chromagen don't give a stuff as only 5 years warranty. Edwards panel on different house lasted 23 years. DON"T BUY CHROMAGEN

Product Quality
Return Claim MadeNo
Monster jam

Monster jamGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Solar hot water noisy rubbish

published

Valve was faulty, running water for 3 weeks before they came out, was part of a builders brand install ( make sure you look at this when building it is a rubbish product ) very noisy in the walls and they will not fix it. They can’t fix it! Hopeless design. Hopeless product . Maybe they should look in Europe where this product has been around for more than 30 years

Product Quality
Return Claim MadeNo
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Mark

Mark

  • 5 reviews

Garbage: Do not buy

published

valve fails every 2 years, first time we had no idea it had failed and lost gigalitres of water into the gutters as it was like a tap running 24/7.
Any saving of gas was lost on water + $300 to fix
After 2 years it failed again, this time we caught it early because we knew what to listen for.
chromagen say this is "normal"in cold weather ...what a load of crap
10C is not cold...water freezes at 0C
ripping it out and replacing with a gas water tank.

These crappy products is what you get when government pushes energy schemes on new homes. Garbage just to cover energy requirements

Product Quality
Return Claim MadeNo
EWA

EWAGreater Melbourne (Outer), VIC

It's absolute JOKE!!!!!!

published

This is the worst comany I have ever encountered. They are an absolute joke!!! Treating their customers like a fool. Lack of accountability and communication. Given my experience with Chromagen I would NEVER endorse either their products or their company and management, which has been poor on all regards to the point of complete negligence. Absolutely disgusting and disgraceful.

Product Quality
Return Claim MadeNo
Melissa A.

Melissa A.Perth, WA

  • 2 reviews

Avoid at all cost!

published
Return Claim MadeYes
Libby

LibbyMetropolitan Adelaide, SA

  • 2 reviews

Works well

published

Have not had any problems at this stage have had it for seven months working very well. My son showers 2to3 times a day quite happy with the heat pump.

Product Quality
Return Claim MadeNo
George

GeorgeSouth East Queensland, QLD

  • 10 reviews

Avoid at all cost

published
Product Quality
Return Claim MadeNo
Miko.85

Miko.85Mid north coast

  • 2 reviews

They Dont Pay Their Trades

published

They send work orders requesting local trades do their jobs and service calls and then don't pay or return any calls following up payment. That's most likely so why many of you never hear back from your local Trades... If you're a tradie and get approached to do any of their work....avoid! It's seriously not worth it and you won't be paid anyway!

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Sorefoot 1962

Sorefoot 1962South East Queensland, QLD

AVOID AT ALL COSTS

published

The first system rusted out just on the warranty period ended up with water in the roof. Complained to Local installed/distributor Todds Plumbing they werent interested. Chromagen them selves come up with a replacement tank but we got charged $800 to replace it by Todds Plumbing. The replacement tank is not there two years and one of the fittings is amost rusted out. Got informed by Todds that they are notorious for rusting out there and if it hasnt been caught quick enough the rust spreads into the main tank and it is then @#$%^&.

Product Quality
Return Claim MadeNo
The Meerkat

The MeerkatVictoria

  • 7 reviews
  • 5 likes

You just get jerked around....

published

Chromagen installed our solar panels a few years ago and all has been well up until now. The system has stopped working, so I rang Chromagen to get someone out to fix the problem. The only electrician who serves our area didn't have the courtesy to call us back after a number of days, and Chromagen couldn't do anything to get him moving so we are now looking for another company to fix our system.

Return Claim MadeNo

No contact no product no service

published

After paying a deposit for a hot water service installation. 10 weeks later won’t return emails, won’t provide potential installation date or reason for delay. Won’t reply to requests for a refund

Return Claim MadeNo

Poor Customer Service and Product

published

Chromagens Warranty Back up on service is nearly NON existent. As a building company we have changed suppliers, as Chromagens Evacuated Tube Solar units Would NOT works as meant to and No warranty as we are a rural area .The worst customer service ever - Please do not use them

Val

ValSouth East Queensland, QLD

  • 2 reviews

Appalling Product, Appalling Service. Challenging Staff and Installers.

published
Alana

AlanaSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Appalling customer service

published
Return Claim MadeNo
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Office worker

Office worker

  • 3 reviews
  • 1 like

Never go for it!

published
Product Quality
Dissappinted

DissappintedSouth West, WA

Chromagen solar rip-off!

published

Purchased 300lt Chromagen Solar 31/12/2013. Water tank assessed as not repairable by local supplier a week ago. Six months out of warranty! A quality solar hot water system should last at least 10 years according to my research. The local supplier approached Chromagen and was advised that no compensation for short life would be offered. Do not buy this solar hot water system. Our local supplier no longer offers this product.

Product Quality
Daniel C.

Daniel C.Greater Melbourne (Metropolitan), VIC

Very good

published

I have had their Midea Heat Pump installed at an investment property and it's very good tenants are very happy with their savings. The whole process was without a fault from start to finish.

Product Quality
Return Claim MadeNo

I want to provide balance.

published
Product Quality
Return Claim MadeNo
workshopper

workshopperGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 13 likes

Unreliable and expensive to fix

published
Product Quality
Return Claim MadeNo
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