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Heater works a treat, we can use the pool from spring through to winter
The annual service is proactive and the service personnel (Matt) was very friendly and carried out our service with a minimum of fuss. Explained what was done and how to maximise the heaters use.
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DJLSouth East Queensland, QLD
- 5 reviews
- Verified customer
Australian Energy Systems exceeded our expectations. Read why.
Our 5000ltr swim spa was costing about $2000/year to heat. We went looking for a solar heating alternative. After 4 failed attempts at trying to find someone who could help us, we found AES.
1. Kraig turned up on time and spent about 1 hour looking at the alternatives for heating the spa. This included removing outside panels to understand where the pumps and plumbing were (the documentation on the spa was very poor to non-existent).
2. By that evening we had quotes on three alternatives, with brochures explaining how each option worked.
3. Co...Read more
mmunication with Tracey was excellent, keeping us informed when installation would occur and providing details of the Company’s policy for social distancing. 4. Matt arrived on the day of installation, on time, and with everything required to complete the job. 5. All the parts used in the installation were commercial quality. There were no shortcuts, trying to save a few dollars. 6. Access to the spa was not easy as the bottom half was below a timber deck, leaving only crawl space to access the areas for installing the solar system. Matt admitted that it was one of the most difficult installations he had ever done, but he didn’t complain. He just got on with the job. 7. We were impressed that Matt didn’t come to us with problems, he just logically worked through solutions and then informed us what he planned to do and why. 8. Matt certainly went the extra mile. This included:
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New Install or Repairs to Pool Heating. Don’t go past AES.
Our second solar pool heating system from AES. Current one nearly 10 years old and going perfectly until that hail storm damaged it. These guys did temporary repairs and promptly quoted on replacing roof system. Showed up when they said they would. Our technician was Matt. He did the work and I’d have to say he was an excellent ambassador for AES. Very thorough and professional and knew his work. If you are looking for pool heating. Only one place as far as I’m concerned. Australian Energy Systems. Tracey and Jason were also fantastic. Very happy with this company and highly recommend them.
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Call out service
Pat attended today and quickly resolved our problem with the pump not priming. Pat also completed the annual service and replaced the transmitter batteries which were flat. He was very personable and represented the company in a good light. Many thanks for the prompt service
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Pressure issue
I had a call from Tracey just after the Christmas break to advise AES would send a maintenance person out to fix the leaks in my solar pool heating. After the call it rained and rained so nothing could be done (and I guessed it would be like that) but Tracey called me to advise they could not come out due to the weather and that AES would go through their schedule and get my problem sorted. Well this morning (17 Feb) Matt from AES knocked on the door. Matt explained everything he would be doing and cracked on. Last thing to do was to balance th...Read more
e pressure, I have a new eco pump and to get the system working properly Matt had to adjust eco mode to nearly what the clean mode was set at. Sort of negated the reason for an eco pump, but Matt was not finished and he suggested a couple of options to me. Matt tuned the flow rate to and from the roof and got the pump down to 2050rpm. Great job Tracey for rescheduling my job quickly and Matt, you freely shared your knowledge and experiences. Thank you. Great company to be dealing with.Similar opinion? Write a review on ieatwords.com.au!
SamSouth East Queensland, QLD
Great Work!!
Matt installed a chlorinator for me. It was no fuss and done quickly. The chlorinator has made a big difference to the water colour in the pool. It was a great job!
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BinSouth East Queensland, QLD
- 3 reviews
5 star all the way!
Thanks Jason and Matt for our heat pump for our pool. Great service, quality product and super quiet and superior staff. Knowledge was second to none and installation was a breeze. Now to get the kids out of the pool lol. Highly recommend AES to anyone!
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JohnSouth East Queensland, QLD
Exceptional service and product knowledge
I had a pool heating service recently and the technician (Matt) had exceptional knowledge of everything pool related. His appearance and service was very professional. I have referred their service onto friends and family.
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Mike HSouth East Queensland, QLD
Great Advice and Service
I contacted Australian Energy Systems about pool heating options after I moved into my new house and I was impressed with the professional approach that Dean provided when outlaying the various options and associated energy costs with each option. Once I decided on the right option for me, the service was first class, the installation of the pool heater happened within days of giving Dean the order and the pool has maintained the temperature that has enabled our family to swim all year round.
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Finally a company that delivers on their promises
I couldn't be happier with the professionalism and service. I am used to being fed all the pre-sale promises and crap from companies and trades people and then drop you like a sack of potatoes once you have paid the deposit and are locked in. AES followed through with exactly what they promised (and more) on time, polite and well priced. Thank you.
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Chris BainPottsville
Great customer journey
I recently purchased a poolheating system from poolheating.com.au. I am here to express how good this experience was from the company. I found them from a google search and contacted them to quote on my pool heating requirements. I ended up buying a solar poolheating system from them which is a newer technology for solar pool heating and I am satisfied it is doing exactly what they said it would do. The customer journey from salesperson to there own installation team was completed in the time frame they indicated it would take.
So thankyou poolheating.com.au from one very satisfied customer.
Cheers
Delivered what they quoted and on time
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