Dyson DC37C Questions & Answers

A popping sound usually indicates an obstruction within the airways of your machine. We encourage running through the checks outlined via the link below which should help get your machine back up and running as it should:

https://www.youtube.com/watch?v=PheQ00a_urU

If we can assist further, or you have any further queries, our Dyson Experts are available via [email protected] and happy to help.

For higher performance on carpets, we have a Turbine Head available for the DC37C. This features spinning brushes to dig into carpets and remove more dust, dirt and pet hair. You can find this tool here: https://shop.dyson.com.au/accessories/turbine-head-911566-05

We hope this helps, however if we can assist further our Dyson Experts are available via [email protected] and happy to assist.

While the wheels of your DC37C's head aren't designed to come off, we encourage using a pair of needle nosed pliers or tweezers to remove any debris stuck behind them. We encourage avoiding any lubricants on any part of your machine.

Should we be able to assist further, our Dyson Experts are available via [email protected] and happy to help.

If your machine is making an electrical smell, we would encourage unplugging it and not using it until you have been in touch with our Dyson Experts.

Please give us a call on 1800 239 766 with your machine handy. Our team are available Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEST. Please note, during the festive period, our hours have changed and can be found here:

We look forward to hearing from you and assisting.

Sorry to hear about this Murray.

If your machine is not powering on we would kindly encourage getting in touch with our Dyson Experts via [email protected] and we will only be happy to assist in getting your machine back up and running as it should.

While the DC37C is no longer being sold, please be assured we have no plans to discontinue spare parts for this machine any time soon as we aim to support Dyson Owners for as long as possible.

Should you have any further queries, our Dyson Experts are available via [email protected] and we are only happy to help.

We do apologise for any disappointment, the car cleaning kit designed for V7, V8, V10 and V11 machines won't fit on a DC37C and at this stage, there isn't an adaptor to suit.

If we can assist further, our Dyson Experts are available via [email protected] and happy to help.

We are sorry to hear you are having trouble pushing the handle of your DC37C down.

We would kindly ask you to review this video and ensure the bin is correctly assembled and retry pushing the handle down: https://www.youtube.com/watch?v=78NUhgzQm4U

If you still continue to experience difficulties, please email [email protected] and our Dyson Experts will be in touch very shortly to assist.

We certainly wouldn't expect you to need to wash the filter every vacuum and will be happy to help.

Please forward your details and the serial number of your machine to our Dyson Experts via [email protected]. We will be in touch shortly to help get this sorted.

We are sorry to hear you are having trouble with your DC37C.

Understanding you have checked your machine, we would kindly ask you to review this video to confirm all areas have been cleared: https://www.youtube.com/watch?v=y2kY-wcZ2y0

If they have and your machine still continues making a popping sound, or we can assist further, please email [email protected] and our Dyson Experts will be in touch to assist.

We certainly wouldn't expect any of our machines to make a loud squeaking noise when in use.

We would kindly ask you to forward your details and the serial number of your DC37C to [email protected].

Once received, one of our Dyson Experts will be in touch and only happy to help.

We're afraid the large wheels on the floor tool haven't been designed to be detached, Sumi.

If you aren't able to remove enough of the hair manually, then the next step would be to replace the floor tool. If your machine is over 2 years old, feel free to purchase the replacement part on our website:

Here are some replacement tool options:

https://shop.dyson.com.au/spare-parts/musclehead-965577-01
https://shop.dyson.com.au/spare-parts/dual-mode-floor-tool-916962-02
https://shop.dyson.com.au/accessories/dual-mode-floor-tool-suction-control-967931-01

If the machine is less than 2 years old, and under the Dyson guarantee, please contact our experts with your details and machine's serial number to advise that you're experiencing this issue. Our email address is [email protected].

Please be assured the Triggerhead will work with a spinning brushbar on your DC37C, regardless of what handle you have.

That being said, should you wish to be able to turn the Triggerhead's rotating brushbar off for hard floors or delicate floor surfaces, you would require the Triggerhead Wand Handle (which has an additional button) to enable this. This handle can be found via this link: https://shop.dyson.com.au/spare-parts/wand-handle-923081-01

We hope this helps, however if we can assist further, our Dyson Experts are available via [email protected] and happy to help.

You certainly can. The turbine head suitable for your DC37C machine can be found via this link: https://shop.dyson.com.au/spare-parts/triggerhead-923181-03

We hope this helps, however if we can assist further, our Dyson Experts are available via [email protected] and happy to help.

While the DC37C and the Big Ball Origin come with similar accessories, the Big Ball Origin is a newer machine with the following features:
- New mechanism to hygienically eject the dirt from the bin
- Self rights when toppled
- Longer wand

We hope this helps, however if you have any further queries, our Dyson Experts are available via [email protected] and happy to assist.

Should the motor of your DC37C need replacing, we would encourage getting in touch with our Dyson Experts via [email protected].

Servicing (outside of the Dyson guarantee) is $85 for labour and transport, with the only additional cost being parts. Motor costs are usually under $100 (at time of writing). While we are unable to quote your machine without inspecting it, we offer a no obligation quote.

If we can assist further, please don't hesitate to forward us your details, we are only happy to help.

Hi Sanika,

Thank you for your query.

Dyson machines are designed for vacuuming up dry debris only and are not recommended for use on moisture or liquids.

I am sorry to hear your machine has stopped working. We would encourage you to email [email protected] with your details and our Dyson Experts will be in touch and happy to help.

We look forward to hearing from you and assisting.

Best wishes,

Shan

Hi Lisa,

Thank you for your question.

The best accessory for picking up pet hair from carpet is the Turbine head which can be purchased for $129 with free postage from https://shop.dyson.com.au/spare-parts/turbine-head-906565-32.

There is no "DC37" released on the Australian market.

We hope this helps, if you require any further assistance please don't hesitate to reach out to our helpline on 1800 239 766 or via email [email protected]. https://shop.dyson.com.au/spare-parts/turbine-head-906565-32

Best wishes,

Samuel