??!

87 questions from our users

Shelley T

Shelley Tasked

DC37C Origin

My Dyson D37 power head makes a poping noise when engaged. I have checked for blockage and checked the filter. Any suggestions?



1 answer
Dyson
Dyson Team ..Dyson

A popping sound usually indicates an obstruction within the airways of your machine. We encourage running through the checks outlined via the link below which should help get your machine back up and running as it should:

https://www.youtube.com/watch?v=PheQ00a_urU



If we can assist further, or you have any further queries, our Dyson Experts are available via [email protected] and happy to help.


Marion L

Marion Lasked

Is there a power head suitable for the DC37c? I have a dog who sheds a lot and it is impossible to remove her hair from the carpet with the all purpose head that came with the machine. the machine was a christmas present from my daughter a couple of years ago.



2 answers
Goodie
Goodie

There's a turbo head which works ok. They use air to spin the brush.
A power head has a separate electric motor in the head which spins the brush and are much better, not available for your dyson.
The main reason we switched to hoover was to get a proper power head and a bag vac so no regular cleaning of filters to maintain suction

Dyson
Dyson Team ..Dyson

For higher performance on carpets, we have a Turbine Head available for the DC37C. This features spinning brushes to dig into carpets and remove more dust, dirt and pet hair. You can find this tool here: https://shop.dyson.com.au/accessories/turbine-head-911566-05

We hope this helps, however if we can assist further our Dyson Experts are available via [email protected] and happy to assist.


Chander Singh

Chander Singhasked

Hi, my dc37c’s vacuum head wheels aren’t rotating freely anymore. Is there a way to take them off to clean them? I have tried force but couldn’t take them off. Is there a trick? Could you please assist



2 answers
Gav
Gav

Try spraying some WD40 in behind the wheels to free them up.

Dyson
Dyson Team ..Dyson

While the wheels of your DC37C's head aren't designed to come off, we encourage using a pair of needle nosed pliers or tweezers to remove any debris stuck behind them. We encourage avoiding any lubricants on any part of your machine.

Should we be able to assist further, our Dyson Experts are available via [email protected] and happy to help.


JadeG

JadeGasked

Hi i own a DC37C Origin, the suction of thr vaccum is great, buy my machine is louder than usual and dosent sound right and has a electrical smell. I have checked for blockages and filter is clean i also cleaned out the barrel aswell. Has anyone had this issue. My vaccum is almost 4 years old



1 answer
Dyson
Dyson Team ..Dyson

If your machine is making an electrical smell, we would encourage unplugging it and not using it until you have been in touch with our Dyson Experts.

Please give us a call on 1800 239 766 with your machine handy. Our team are available Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm AEST. Please note, during the festive period, our hours have changed and can be found here:



We look forward to hearing from you and assisting.


Murray

Murrayasked

My Dyson37c stopped working today. I followed the video and confirmed no blockages and it still did not start after several hours. It is about 4 years old. Any suggestions for next action?

1 answer
Dyson
Dyson Team ..Dyson

Sorry to hear about this Murray.

If your machine is not powering on we would kindly encourage getting in touch with our Dyson Experts via [email protected] and we will only be happy to assist in getting your machine back up and running as it should.


Geoff

Geoffasked

Hi,
I read the dc37c is discontinued...will you still make parts into the future...filters, hoses etc

1 answer
Dyson
Dyson Team ..Dyson

While the DC37C is no longer being sold, please be assured we have no plans to discontinue spare parts for this machine any time soon as we aim to support Dyson Owners for as long as possible.

Should you have any further queries, our Dyson Experts are available via [email protected] and we are only happy to help.


Kent I.

Kent I.asked

I recently purchased a car cleaning kit designed for the newer hand held vacuums with the red dot attachments to use with my DC37C. Is there an adapter to attach the newer tools to a crescent clip hose attachment?

1 answer
Dyson
Dyson Team ..Dyson

We do apologise for any disappointment, the car cleaning kit designed for V7, V8, V10 and V11 machines won't fit on a DC37C and at this stage, there isn't an adaptor to suit.

If we can assist further, our Dyson Experts are available via [email protected] and happy to help.


Mark

Markasked

When putting in the filter on the DC37C, I can't quite click the handle part that goes on top of it into place. It's like the blue circular spring loaded ring on the filter is not going in far enough. Bought a new filter, but same thing.

1 answer
Dyson
Dyson Team ..Dyson

We are sorry to hear you are having trouble pushing the handle of your DC37C down.

We would kindly ask you to review this video and ensure the bin is correctly assembled and retry pushing the handle down: https://www.youtube.com/watch?v=78NUhgzQm4U

If you still continue to experience difficulties, please email [email protected] and our Dyson Experts will be in touch very shortly to assist.


Nic

Nicasked

DC37C Multi Floor

Hi,
My Dyson DC37 is four years old. I'm finding I need to clean the filter just about every time I vacuum now. Do I need a new filter?
Thank you

1 answer
Dyson
Dyson Team ..Dyson

We certainly wouldn't expect you to need to wash the filter every vacuum and will be happy to help.

Please forward your details and the serial number of your machine to our Dyson Experts via [email protected] We will be in touch shortly to help get this sorted.


LW Australia

LW Australiaasked

Our Dyson DC37C purchased late 2014 has become VERY noisy when operating.
We have cleaned it thoroughly and checked all places for blockages but it still continues to be noisy and make this constant "popping" sound. It doesn't cut off even though it is making all this noise.
Can you enlighten us as to what is happening please?
LW Australia

1 answer
Dyson
Dyson Team ..Dyson

We are sorry to hear you are having trouble with your DC37C.

Understanding you have checked your machine, we would kindly ask you to review this video to confirm all areas have been cleared: https://www.youtube.com/watch?v=y2kY-wcZ2y0

If they have and your machine still continues making a popping sound, or we can assist further, please email [email protected] and our Dyson Experts will be in touch to assist.


Adrian

Adrianasked

DC37C Origin

Hi Guys, I bought the Barrel Dyson DC37C origin some time ago from Aldi - the only thing I don't like it to a point I am going to give it away is it makes an horrible noise - very loud squeaking - when used on tiles. That is in both head positions. And my house is mainly tiles. Is anything I can do or just put it in the bin?
Pls reply also to my email address [email removed]

2 answers
Dyson
Dyson Team ..Dyson

We certainly wouldn't expect any of our machines to make a loud squeaking noise when in use.

We would kindly ask you to forward your details and the serial number of your DC37C to [email protected]

Once received, one of our Dyson Experts will be in touch and only happy to help.

Adrian
Adrian

Excellent Customer service you have at Dyson, all sorted, new floor tool received, thank you very much!!!!


Wayne R.

Wayne R.asked

My Dyson DC29 has just died. If I purchase a new DC37C will my attachments fit the new vacuum?

No answers

Sumi T

Sumi Tasked

I want to clean the Wheel on the cleaner head as there is alot of hair and dust stuck at the joint and is slowing down the movement of the wheel.

Is there a way to take the wheel off??

1 answer
Dyson
Dyson Team ..Dyson

We're afraid the large wheels on the floor tool haven't been designed to be detached, Sumi.

If you aren't able to remove enough of the hair manually, then the next step would be to replace the floor tool. If your machine is over 2 years old, feel free to purchase the replacement part on our website:

Here are some replacement tool options:

https://shop.dyson.com.au/spare-parts/musclehead-965577-01
https://shop.dyson.com.au/spare-parts/dual-mode-floor-tool-916962-02
https://shop.dyson.com.au/accessories/dual-mode-floor-tool-suction-control-967931-01

If the machine is less than 2 years old, and under the Dyson guarantee, please contact our experts with your details and machine's serial number to advise that you're experiencing this issue. Our email address is [email protected]


Tahir

Tahirasked

I want to get Triggerhead to use on DC37C. However, the dyson website states that the triggerhead is compatible for DC39. Will the same triggerhead work on DC37C. Also, do I need to get triggerhead wand handle as well for the triggerhead to work. I have wand handle on DC37C at the moment i.e. the one without the triggerhead button.

1 answer
Dyson
Dyson Team ..Dyson

Please be assured the Triggerhead will work with a spinning brushbar on your DC37C, regardless of what handle you have.

That being said, should you wish to be able to turn the Triggerhead's rotating brushbar off for hard floors or delicate floor surfaces, you would require the Triggerhead Wand Handle (which has an additional button) to enable this. This handle can be found via this link: https://shop.dyson.com.au/spare-parts/wand-handle-923081-01

We hope this helps, however if we can assist further, our Dyson Experts are available via [email protected] and happy to help.


Barefoot camper

Barefoot camperasked

Can you get some sort of turbine or motorised head for DC37c

1 answer
Dyson
Dyson Team ..Dyson

You certainly can. The turbine head suitable for your DC37C machine can be found via this link: https://shop.dyson.com.au/spare-parts/triggerhead-923181-03

We hope this helps, however if we can assist further, our Dyson Experts are available via [email protected] and happy to help.


Manuel M.

Manuel M.asked

Is the dyson dc37c the same as the dyson big ball original

1 answer
Dyson
Dyson Team ..Dyson

While the DC37C and the Big Ball Origin come with similar accessories, the Big Ball Origin is a newer machine with the following features:
- New mechanism to hygienically eject the dirt from the bin
- Self rights when toppled
- Longer wand

We hope this helps, however if you have any further queries, our Dyson Experts are available via [email protected] and happy to assist.


Robyn

Robynasked

what is the cost of a new motor?

1 answer
Dyson
Dyson Team ..Dyson

Should the motor of your DC37C need replacing, we would encourage getting in touch with our Dyson Experts via [email protected]

Servicing (outside of the Dyson guarantee) is $85 for labour and transport, with the only additional cost being parts. Motor costs are usually under $100 (at time of writing). While we are unable to quote your machine without inspecting it, we offer a no obligation quote.

If we can assist further, please don't hesitate to forward us your details, we are only happy to help.


Peter B

Peter Basked

My 4-year-old DC37C stopped working today while I was using it. It stopped and restarted itself as I picked it up to move it - this happened 3 times, then it stopped permanently and refused to start even after waiting for one hour. I had already cleaned the pre-filter, emptied the dust out and cleaned the plastic outer and brushed the outside of the canister - prior to using. We have disassembled the cinetic ball and want to know how to detach the post filter in order to clean it. Also we want to check inside the canister to see if it is clogged. Also, as there was no burning smell or noise when the machine stopped, can we assume that the motor is still alive? (My husband is quite handy).

No answers

Sanika K.

Sanika K.asked

Can it be used to vacuum up liquids/ water or is it purely for vacuuming dry things like dust? I used mine to vacuum up water from washed couch cushions and it smelled like smoke and stopped working.

2 answers
Jodi
Jodi

Definitely not for liquids.
Never.
I've sneaked a lil bit of liquid here n there when vacuuming with it n it is a PITA to clean afterwards n blocks up easier n it's just not meant for anything but dry vacumming.

Dyson
Dyson Team ..Dyson

Hi Sanika,

Thank you for your query.

Dyson machines are designed for vacuuming up dry debris only and are not recommended for use on moisture or liquids.

I am sorry to hear your machine has stopped working. We would encourage you to email [email protected] with your details and our Dyson Experts will be in touch and happy to help.

We look forward to hearing from you and assisting.

Best wishes,

Shan


Lisa R.

Lisa R.asked

Hi, Whats the best accessory for picking up pet hair from carpet for a DC37C model & is the DC37 the same as a DC37C?
Thanks

1 answer
Dyson
Dyson Team ..Dyson

Hi Lisa,

Thank you for your question.

The best accessory for picking up pet hair from carpet is the Turbine head which can be purchased for $129 with free postage from https://shop.dyson.com.au/spare-parts/turbine-head-906565-32.

There is no "DC37" released on the Australian market.

We hope this helps, if you require any further assistance please don't hesitate to reach out to our helpline on 1800 239 766 or via email [email protected] https://shop.dyson.com.au/spare-parts/turbine-head-906565-32

Best wishes,

Samuel


Page 1 of 5

Get an answer from our members and Dyson representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.