Dyson DC37C Origin Questions & Answers

For best assistance, we would kindly ask you to email a photo of the area you are having difficulty cleaning to [email protected] our Dyson Experts will be more than happy to help.

A popping sound usually indicates an obstruction within the airways of your machine. We encourage running through the checks outlined via the link below which should help get your machine back up and running as it should:

https://www.youtube.com/watch?v=PheQ00a_urU

If we can assist further, or you have any further queries, our Dyson Experts are available via [email protected] and happy to help.

We certainly wouldn't expect any of our machines to make a loud squeaking noise when in use.

We would kindly ask you to forward your details and the serial number of your DC37C to [email protected].

Once received, one of our Dyson Experts will be in touch and only happy to help.

Hi Sammi,

Thank you for your message.

Sorry to hear the Dual Mode Floor Tool isn't locking into the Hard Floor Mode.

We wouldn't anticipate this to happen, and unless there is visible dust or debris in the mechanism, this shouldn't cause an issue.

We would kindly ask for you to email your details (and if possible, photos of the tool) to [email protected] and our Dyson Experts will be more than happy to help.

We look forward to hearing from you.

Best wishes,

Shan

Hi Nichole,

Thank you for your question.

I am sorry to hear about this. I understand you have been in touch with us to organise a no obligation quote, however are happy to discuss your concerns further. Please just email our Dyson Experts via [email protected] and we will be in touch and happy to help.

Best wishes,

Shan

Hi Jan,

Thank you for your query.

You can absolutely remove the clear bin of the machine for cleaning, you can see how to remove it and our recommended cleaning here: https://www.youtube.com/watch?v=TbulqhjwkXY

If we can assist further, please reach out to our Dyson Experts via [email protected] and we will be happy to help.

Best wishes,

Shan
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Hi Helen,

Thanks for your question. The suction on a DC37C is very strong, however it's hard to say if the carpet will look new again. That would depend on the type of carpet as to whether the pile will stay lifted, and how much wear and tear it has undergone since installation.

To see the DC37C in action, please see the following video:
https://www.youtube.com/watch?v=tsmYy9k4y_M

Please reach out at [email protected] with any further question and we will be happy to help.

Best wishes,
Mira
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Hi Aria,

Thanks for your question.

Twisting the hose from horizontal to a vertical angle should enable this to come free, the seal can be quite firm, especially the first time you remove the hose. This is the official video for this technique, starting at around 50 seconds in:

https://www.youtube.com/watch?v=PheQ00a_urU

If this does not resolve the issue please reach out at [email protected] and we will be happy to help you further.

Best wishes,

Mira
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Hi there,

Thank you for reaching out.

While there is a valve in the ball on the machine, it is highly unlikely for there to be a blockage in the ball. This sound normally indicates a blockage somewhere else.

I would encourage you to run through the checks outlined via the video here, and you should be able to find what is causing this: https://www.youtube.com/watch?v=PheQ00a_urU

In the noise continues, please give our Dyson Experts a call on 1800 239 766 with your machine handy. Our Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST.

Best wishes,

Shan
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Hi Ollie,

Thank you for your query.

A floor tool with a spinning brush such as a turbine head will help remove more pet hair, lint and fibres from your carpet.

To order the right turbine head for your machine, please give our helpline a call on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm EST.

We look forward to assisting you.

Best wishes,

Shan
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Hi Louise,

Thank for your question.

Your machine should have no trouble picking up hair on carpet, but for the best pick up of hair we do recommend to use a turbine head http://shop.dyson.com.au/spare-parts/turbine-head-912969-02

To ensure your machine has no blockage that could be affecting the pick up please go through your machine as shown on our YouTube channel: https://www.youtube.com/watch?v=PheQ00a_urU

If this does not resolve the issue, please send us an email at [email protected] and we will be happy to help.

Best wishes,

Mira
Facebook.com/dyson

Hi Kat,

Thank you for posting on product review.

If you require assistance with your machine, please reach out to our customer care helpline on 1800 239 766 for further assistance. Our helpline is open Monday to Friday 8am-6pm and over the weekend from 8:30am - 4pm.

Best wishes, Taryn
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Hi George,

Thanks for posting your DC37C question on Product review.

The electrical cord should not have to be full extended for the machine to operate normally. If this is something you are experiencing, please reach out to our customer care helpline on 1800 239 766 for assistance with arranging a service inspection.

Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

Best wishes, Taryn
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Hi ATEE,

Thank you for your question.

The Dyson vacuum range has been designed to remove dirt and debris from inside the home and does not feature a reverse cycle option. We apologise for any disappointment this may cause.

Best wishes, Taryn
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Hi Mini-me,

Thank you for the question.

There is definitely a Turbine head available for your DC37c, you are correct - it is the Turbine head designed for the DC23 which is compatible with your model. This Turbine can be purchased for $129.00 AUD by contacting our 1800 239 766 helpline, or by using the quick link below:

http://shop.dyson.com.au/spare-parts/turbine-head-906565-32

Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

Best wishes, Taryn
Facebook.com/Dyson

Hi Nina,

Thanks for your question.

It is not normal for a Turbine head to not rotate, nor is it normal for it to become extremely noisey. For both issues we would recommend to get in touch with our customer care helpline on 1800 239 766 so that we can offer support moving forward.

Be mindful, that a Turbine head will not spin if the airflow in the machine is poor, as these are powered by suction. We would also recommend to check over the machine entirely for blockages by following the link below:

http://bit.ly/internalhose

Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

Best wishes, Taryn
Facebook.com/Dyson

Hi Anita,

Thank you for your question.

Our DC37c model comes standard with a Dual Mode floor tool, which you can adjust for use on both carpets and hard flooring. For improved performance on carpets, we have also designed a Turbine head which is compatible with this model. A Turbine head contains a rotating brush bar component which separates carpet fibres as it spins, providing better pick up in the depth of the carpet. A Turbine head would be a better tool for hair pick up, and it will require general brush bar maintenance from time to time.

We do not recommend to use any Dyson vacuum for the collection of carpet cleaning products, renovation dust, liquid, or fine powders such as flour.

We hope this satisfactorily answers your question, but please don't hesitate to reach out to our helpline on 1800 239 766 if you require any further assistance choosing a machine. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm

Best wishes, Taryn
Facebook.com/Dyson

Hi Rozzie,
Thanks for reaching out.

We do indeed have a floor tool compatible with your DC37c barrel vacuum which boasts a rotating brush bar. A Turbine head can be purchased online via our website for the price of $129.00AUD. There is no charge for shipping within Australia and the part would arrive within 5-7 business days via Australia post.
Here is the link: http://shop.dyson.com.au/spare-parts/turbine-head-906565-32

If we can be of any further assistance with your order please don't hesitate to call us on 1800 239 766. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm.
Best wishes, Taryn
Facebook.com/Dyson

Hi Dee,

Thank you for your question. In Australia we have the DC37C Multi-Floor and the DC37C Origin. The DC37C Multi-floor will come with a Musclehead tool which adjusts automatically between carpets and hard floors. The DC37C Origin will come with a Dual Mode Floor tool which you will need to change between carpets and hard floors.

Best wishes,

Samuel
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