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Dyson DC37C Origin

Dyson DC37C Origin Questions & Answers

MPNs: 35905716 and 65005-01
4.0 from 168 reviews

29 questions from our users

Ziya Eris

Ziya Erisasked

DC37C Origin

Dusk trap Main part of the vacuum cleaner how can i clean, viping with cloth does not work...?

1 answer
Dyson
Dyson Team ..Dyson

For best assistance, we would kindly ask you to email a photo of the area you are having difficulty cleaning to [email protected] our Dyson Experts will be more than happy to help.

Shelley T

Shelley Tasked

DC37C Origin

My Dyson D37 power head makes a poping noise when engaged. I have checked for blockage and checked the filter. Any suggestions?

1 answer
Dyson
Dyson Team ..Dyson

A popping sound usually indicates an obstruction within the airways of your machine. We encourage running through the checks outlined via the link below which should help get your machine back up and running as it should:

https://www.youtube.com/watch?v=PheQ00a_urU

If we can assist further, or you have any further queries, our Dyson Experts are available via [email protected] and happy to help.

Adrian

Adrianasked

DC37C Origin

Hi Guys, I bought the Barrel Dyson DC37C origin some time ago from Aldi - the only thing I don't like it to a point I am going to give it away is it makes an horrible noise - very loud squeaking - when used on tiles. That is in both head positions. And my house is mainly tiles. Is anything I can do or just put it in the bin?
Pls reply also to my email address [email removed]

3 answers
Dyson
Dyson Team ..Dyson

We certainly wouldn't expect any of our machines to make a loud squeaking noise when in use.

We would kindly ask you to forward your details and the serial number of your DC37C to [email protected]

Once received, one of our Dyson Experts will be in touch and only happy to help.

Adrian
Adrian

Excellent Customer service you have at Dyson, all sorted, new floor tool received, thank you very much!!!!

Lou M.
Lou M.

Hi Adrian,
I’m having the same issue with mine in a new house I’ve moved into which has tiles and no carpet. Loved my Dyson on carpet but it’s terrible on tiles :(
Which tool is the one you use on floors? Mine only came with the little corner one, the small area one and the little brush.
If you could point me in the right direction that would be great thanks!
Louise

Sammi

Sammiasked

DC37C Origin

Hello, is there a way to clean the dual floor tool? Ours seems to be stuck on the carpet brush and does not switch to hard floor mode even after pressing on the button. I have to push the carpet brush up with my fingers, but it seems to fall down again. We’re thinking there is some debris stuck in there. Is it safe to wash under running water?

1 answer
Dyson
Dyson Team ..Dyson

Hi Sammi,

Thank you for your message.

Sorry to hear the Dual Mode Floor Tool isn't locking into the Hard Floor Mode.

We wouldn't anticipate this to happen, and unless there is visible dust or debris in the mechanism, this shouldn't cause an issue.

We would kindly ask for you to email your details (and if possible, photos of the tool) to [email protected] and our Dyson Experts will be more than happy to help.

We look forward to hearing from you.

Best wishes,

Shan

Nichole216

Nichole216asked

DC37C Origin

I am so disappointed in this vacuum. To top it off other issues the cord retraction has been broken for months and I've just finally gotten around to waiting in the phone queue to book it in for repair only to be told it's 3 weeks out of warranty and so I will be provided a quote to fix it, but only after I go to the trouble of dropping it off. Is it worth getting it repaired? Am I throwing good money after bad? The last Dyson I had lasted 10 years with no issues.

2 answers
Steph
Steph

I think you’re throwing good money after bad if you pursue this because I believe the model itself is riddled with issues..... My son has a much older Dyson and it’s still performing really well at every level with NO issues whatsoever, which was the reason I bought my Dyson. Regrettably..... I note with interest that the model I purchased from the Dyson online website was dramatically marked down ( by $200 ) which suggests it’s a model they’re trying hard to get rid of.

Dyson
Dyson Team ..Dyson

Hi Nichole,

Thank you for your question.

I am sorry to hear about this. I understand you have been in touch with us to organise a no obligation quote, however are happy to discuss your concerns further. Please just email our Dyson Experts via [email protected] and we will be in touch and happy to help.

Best wishes,

Shan

Jan DD

Jan DDasked

DC37C Origin

I have had my Dyson DC37 for nearly 3 years, the filter washed every month, BUT can I wash the plastic ball where the dust goes?

1 answer
Dyson
Dyson Team ..Dyson

Hi Jan,

Thank you for your query.

You can absolutely remove the clear bin of the machine for cleaning, you can see how to remove it and our recommended cleaning here: https://www.youtube.com/watch?v=TbulqhjwkXY

If we can assist further, please reach out to our Dyson Experts via [email protected] and we will be happy to help.

Best wishes,

Shan
Facebook.com/Dyson

Helen

Helenasked

DC37C Origin

Does this vacuum cleaner bring carpet back to new? Espically in the passage where the carpet goes flat

3 answers
Sue
Sue

Clean carpet first then vac and see the defiffance

Dee
Dee

Not an easy question to answer. If your capers is flat/depressed by age, etc I'd suggest not. If it's lying flat due to regular use the Dyson has great suction and will assist the pile to rise, but can't fix an old carpet.

Dyson
Dyson Team ..Dyson

Hi Helen,

Thanks for your question. The suction on a DC37C is very strong, however it's hard to say if the carpet will look new again. That would depend on the type of carpet as to whether the pile will stay lifted, and how much wear and tear it has undergone since installation.

To see the DC37C in action, please see the following video:
https://www.youtube.com/watch?v=tsmYy9k4y_M

Please reach out at [email protected] with any further question and we will be happy to help.

Best wishes,
Mira
Facebook.com/Dyson

Jen

Jenasked

DC37C Origin

Hi,
What accessories fit my Dyson dc37c I am looking for a turbo head n a attachment for my floating floor?

1 answer
Viv
Viv

Hi you get standard attachments you can also buy additional attachments

Aria C

Aria Casked

DC37C Origin

Hi, I have a Dyson DC37C and it works great but there is a blockage right at the end of the pipe right before it goes into the dust bin. I have watched all the videos and they show that you unscrew the piece over the top and then you should just be able to twist apart the hose but no matter what I do I can't get it apart. All my housemates have tried too. Are we doing something wrong?

2 answers
Sarah
Sarah

Sorry I don't know. I would advise calling Dyson but you'll struggle to get through and they probably won't help you if you do!

Dyson
Dyson Team ..Dyson

Hi Aria,

Thanks for your question.

Twisting the hose from horizontal to a vertical angle should enable this to come free, the seal can be quite firm, especially the first time you remove the hose. This is the official video for this technique, starting at around 50 seconds in:

https://www.youtube.com/watch?v=PheQ00a_urU

If this does not resolve the issue please reach out at [email protected] and we will be happy to help you further.

Best wishes,

Mira
Facebook.com/Dyson

Slim

Slimasked

DC37C Origin

I've checked, No Blockages. No Suction. strange noise like a vent opening and shutting from the ball. No way to check the ball or the pipe attached for something stuck there. Is there a way to open the ball to check the pipe inside the ball?

1 answer
Dyson
Dyson Team ..Dyson

Hi there,

Thank you for reaching out.

While there is a valve in the ball on the machine, it is highly unlikely for there to be a blockage in the ball. This sound normally indicates a blockage somewhere else.

I would encourage you to run through the checks outlined via the video here, and you should be able to find what is causing this: https://www.youtube.com/watch?v=PheQ00a_urU

In the noise continues, please give our Dyson Experts a call on 1800 239 766 with your machine handy. Our Experts are available Monday - Friday 8 am - 8 pm and Saturday - Sunday 8:30 am - 4 pm EST.

Best wishes,

Shan
Facebook.com/Dyson

OLLIE

OLLIEasked

DC37C Origin

i have dyson DC37C purchased 2 years ago. it doesn't (and never has) get all the ground in pet hair up out of carpet. can i get a turbine head for it and if so what one do i buy?

1 answer
Dyson
Dyson Team ..Dyson

Hi Ollie,

Thank you for your query.

A floor tool with a spinning brush such as a turbine head will help remove more pet hair, lint and fibres from your carpet.

To order the right turbine head for your machine, please give our helpline a call on 1800 239 766 with your machine handy. Our helpline is open Monday - Friday 8am - 8pm and Saturday - Sunday 8:30am - 4pm EST.

We look forward to assisting you.

Best wishes,

Shan
Facebook.com/Dyson

Louise DJ

Louise DJasked

DC37C Origin

Hi, we purchased a Dyson DC37C last week and have just opened, assembled and started using today. It is assembled correctly, however we have found the suction doesn't seem strong enough to pick up hair off carpet! This being our daughter's long hair not a pets. Is this normal? If so does that mean we need to buy the Turbine Head? If this is the case we are extremely disappointed as we would have paid the extra and purchased the more expensive one that already has a Turbine Head included.
I look forward to hearing back from you.
Regards, Louise

4 answers
Dyson
Dyson Team ..Dyson

Hi Louise,

Thank for your question.

Your machine should have no trouble picking up hair on carpet, but for the best pick up of hair we do recommend to use a turbine head http://shop.dyson.com.au/spare-parts/turbine-head-912969-02

To ensure your machine has no blockage that could be affecting the pick up please go through your machine as shown on our YouTube channel: https://www.youtube.com/watch?v=PheQ00a_urU

If this does not resolve the issue, please send us an email at [email protected] and we will be happy to help.

Best wishes,

Mira
Facebook.com/dyson

Bigsmiles77
Bigsmiles77

Our Dyson has no problems picking up hair. We don't have the Turbine Head.
If it is new maybe return it for a replacement as maybe there is a problem with the vacuum you have.
New machines shouldn't be blocked.

JKnight
JKnight

Hi Louise,
Our Dyson picks up both pet and human hair off the carpet without a problem and without the turbine head. Ours is a low pile wool carpet though. I'd contact Dyson and trouble shoot with them. :).
Cheers,
Jo

Kat

Katasked

DC37C Origin

I've had my Dyson DC37C since December, but noticed that the dual mode floor tool that comes standard is always scratching my boards. I figured it wasn't designed for floor boards, but after finally getting around to reading up online (and no other tools compatible with this model for floor boards) - it appears it is. Is it likely that the tool is faulty? We've just had our floor re-sanded and polished, and really concerned about using this tool as it might scratch my floor again!

3 answers
san-dee-rah
san-dee-rah

I know exactly what you mean! It sounds terribly like it is scratching my floor boards as I vacuum, it is like the bristles aren't long enough to cover the hard plastic underneath or something? This floor tool is lousy.

Dyson
Dyson Team ..Dyson

Hi Kat,

Thank you for posting on product review.

If you require assistance with your machine, please reach out to our customer care helpline on 1800 239 766 for further assistance. Our helpline is open Monday to Friday 8am-6pm and over the weekend from 8:30am - 4pm.

Best wishes, Taryn
Facebook.com/Dyson

san-dee-rah
san-dee-rah

Kat, did you end up calling Dyson and getting the combo floor head fixed or replaced?
Ours was scratching our floors so we ended up having to duct taping/rigging up an old vacuum cleaner head to fit the DC37C (doesnt work very well). I would love to have a proper vac head to fit the end of our cleaner and am not willing to pay for a new head that shouldn't have scratched my floors in the first place.
Cheers

George

Georgeasked

DC37C Origin

Why does the electrical lead have to be fully extended all the time?

1 answer
Dyson
Dyson Team ..Dyson

Hi George,

Thanks for posting your DC37C question on Product review.

The electrical cord should not have to be full extended for the machine to operate normally. If this is something you are experiencing, please reach out to our customer care helpline on 1800 239 766 for assistance with arranging a service inspection.

Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

Best wishes, Taryn
Facebook.com/Dyson

ATEE

ATEEasked

DC37C Origin

Can I use my Dyson 37c to blow up portable matress?

1 answer
Dyson
Dyson Team ..Dyson

Hi ATEE,

Thank you for your question.

The Dyson vacuum range has been designed to remove dirt and debris from inside the home and does not feature a reverse cycle option. We apologise for any disappointment this may cause.

Best wishes, Taryn
Facebook.com/Dyson

Mini-me

Mini-measked

DC37C Origin

I have a DC37C and I would like to buy a turbine head for this machine. Where can I buy one. On your questions page, back in March, a lady queried a turbine head for a 37C. I went to the link provided by you, it came up as a turbine head for a DC23. Is it compatible with aDC37C
Thanks
Grace

1 answer
Dyson
Dyson Team ..Dyson

Hi Mini-me,

Thank you for the question.

There is definitely a Turbine head available for your DC37c, you are correct - it is the Turbine head designed for the DC23 which is compatible with your model. This Turbine can be purchased for $129.00 AUD by contacting our 1800 239 766 helpline, or by using the quick link below:

http://shop.dyson.com.au/spare-parts/turbine-head-906565-32

Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

Best wishes, Taryn
Facebook.com/Dyson

Nina Rhonda Prosser

Nina Rhonda Prosserasked

DC37C Origin

i have just purchased a dyson dc 37origin and a power head, it seems the vaccum works but the power head does not spin, is this a faulty part???

2 answers
Pierre
Pierre

Almost certainly. Ours worked for a while, but then started to vibrate and become so noisy I had to buy 3 pairs of earmuffs: one for me, one for my wife, and one for the cat. The cat didn't like hers so we just let her outside.

Dyson
Dyson Team ..Dyson

Hi Nina,

Thanks for your question.

It is not normal for a Turbine head to not rotate, nor is it normal for it to become extremely noisey. For both issues we would recommend to get in touch with our customer care helpline on 1800 239 766 so that we can offer support moving forward.

Be mindful, that a Turbine head will not spin if the airflow in the machine is poor, as these are powered by suction. We would also recommend to check over the machine entirely for blockages by following the link below:

http://bit.ly/internalhose

Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm.

Best wishes, Taryn
Facebook.com/Dyson

Anita

Anitaasked

DC37C Origin

Is this model Dyson vacuum cleaner good for picking up hair and powder?

3 answers
Pierre
Pierre

It has no trouble picking up human hair. However, I have tried Arctic Fox and Canadian Muskox, but they just get clogged. It has no trouble picking up my hair, because, damn it, my hair fell out ten years ago and never came back. So, human hair is fine. Having said that, I wouldn't like to be vacuuming the place after say, Xie Qiuping has visited. I just don't think the Dyson could handle that. Plus, it would get caught up in that useless non-rolling roller mechanism in the head unit and you'd just have to spend all day untangling it. I also don't use powder, to answer your second question, although my wife does, and it seems to suck up powder without a sneeze.

Anita
Anita

Thank you very much for answering my questions. I am pleased that my Dyson should be able to cope with sucking up normal human hair.
Have a good day.

Dyson
Dyson Team ..Dyson

Hi Anita,

Thank you for your question.

Our DC37c model comes standard with a Dual Mode floor tool, which you can adjust for use on both carpets and hard flooring. For improved performance on carpets, we have also designed a Turbine head which is compatible with this model. A Turbine head contains a rotating brush bar component which separates carpet fibres as it spins, providing better pick up in the depth of the carpet. A Turbine head would be a better tool for hair pick up, and it will require general brush bar maintenance from time to time.

We do not recommend to use any Dyson vacuum for the collection of carpet cleaning products, renovation dust, liquid, or fine powders such as flour.

We hope this satisfactorily answers your question, but please don't hesitate to reach out to our helpline on 1800 239 766 if you require any further assistance choosing a machine. Our helpline is open Monday to Friday 8am - 6pm and over the weekend from 8:30am - 4pm

Best wishes, Taryn
Facebook.com/Dyson

Rozzie

Rozzieasked

DC37C Origin

Hi, I have a DC37c and am wondering if I can buy a powerhead for this model? I used to have a Dyson upright which had a fantastic rotating brush. I am not overly happy with head the DC37c comes with. Thanks!

1 answer
Dyson
Dyson Team ..Dyson

Hi Rozzie,
Thanks for reaching out.

We do indeed have a floor tool compatible with your DC37c barrel vacuum which boasts a rotating brush bar. A Turbine head can be purchased online via our website for the price of $129.00AUD. There is no charge for shipping within Australia and the part would arrive within 5-7 business days via Australia post.
Here is the link: http://shop.dyson.com.au/spare-parts/turbine-head-906565-32

If we can be of any further assistance with your order please don't hesitate to call us on 1800 239 766. Our helpline is open Monday - Friday 8am - 6pm and Saturday - Sunday 8:30am - 4pm.
Best wishes, Taryn
Facebook.com/Dyson

Dee

Deeasked

DC37C Origin

Hi,

Just wondering what the difference is between the DC37C and the DC37 Origin please?

1 answer
Dyson
Dyson Team ..Dyson

Hi Dee,

Thank you for your question. In Australia we have the DC37C Multi-Floor and the DC37C Origin. The DC37C Multi-floor will come with a Musclehead tool which adjusts automatically between carpets and hard floors. The DC37C Origin will come with a Dual Mode Floor tool which you will need to change between carpets and hard floors.

Best wishes,

Samuel
Facebook.com/Dyson

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