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ColmSydney, NSW
- 2 reviews
Excellent product and install experience
We recently had a Madimack heat pump installed. It’s a great local company and I love their features compared to the others in the market. This week I was enjoyably using the pool and it’s supposed to be out of season for the system, but was still comfortable. Looking forward to a much much longer swim season with this product going forward.
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Alison HendersonSydney, NSW
Highly rate this product!
unit installed on 6 April 2020.
We have a very large pool - our solar heating has been inactive for the past few years. Even when it was, the pool was only swimable during the Summer months - winter was far too cold.
For years I had resigned myself to the fact we were paying a fortune to run something that was only usable 3 months of the year at best.
Within 3 days our pool was sitting at the set 28 degree mark. This was a much faster time frame than expected: and without a pool cover.
The installation process was fast, easy and pofessional. I’d highly recommend this product for your pool heating. We now have a pool we can swim in for a much greater part of the year. Very happy customers.
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BenSydney, NSW
New heat pump
Dean and the Madimack team have been fantastic. Pump is only new but the service has been great.
They are responsive, polite and helpful and answered all of our questions happily.
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Claire HughesSydney, NSW
Fantastic
Excellent product and friendly, professional service. Installation guys were great, they went above and beyond to make sure everything g was perfect. We are really happy with the result! Thank you.
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28 degrees warmSydney, NSW
Polite and professional
Every interaction has been informative, friendly and professional. Communication had also been excellent. They even relocated the light sensor for us as the new equipment would have screened it. Can highly recommend Paladin.
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DarrenSydney, NSW
Great Job
Purchased an Elite 28kw system after a bit of research to heat our pool in sydney Dean did a great job on the install with a lot of conduit and piping to run to put in our preferred location. Communication was excellent about the process and what would be done when, would not hesitate to recommend Dean and the team
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Fantastic pool heater
We have just had a Madimack 11kW Elite and couldn't be happier. Belinda was very helpful from the start and Dean and his crew did an excellent job installing the unit - we have already been swimming on cooler days where we would have previously stayed out of the pool.
We replaced a rooftop solar heating system which only works on hot days. The Madimack Elite is a great looking unit and runs whisper quiet - much quieter than our reverse cycle air-con.
Dean followed up after the install to see how it was going and helped me connect the app so I can monitor and adjust settings remotely.
I highly recommend the Madimack heat pump and the service from Belinda, Dean and his crew.
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PeteraquamagicJerrabomberra 2600, ACT
- 2 reviews
Very happy!
We live in Canberra and purchased a 28 kW Madimack Elite Silent heat pump to replace a damaged roof mounted pool solar heating system (a 6.6 kW PV solar system will replace the old pool solar system). Our pool is 70,000 litres. I am super impressed with the heat pump it is quiet and efficient, is rather handsome and was easy to install (I have used the old solar heating pump to supply the new heat pump with water pump switching provided by the heat pump). In a single day the pool temp went from 25 to 30 degrees. The service I received from Belinda was amazing she couldn’t do enough to help. Thank you Madimack and Belinda!
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Great product and excellent service
After lots of research and comparison with a variety of heat pumps we chose to go with a Madimack 350ES to heat our pool.
Right from the beginning we were impressed with the service and communication from Belinda regarding our pool heat evaluation and unit options and then Alex with the actual installation.
On the day of the install Dean and Max arrived on time and were easy to deal with and knew exactly what needed to be done and were really helpful. The guy's did a thoroughly professional job from start to finish.
A couple of days later we...Read more
1 comment
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- Verified customer
Excellent heat pump & service
As an architect, I researched the technical criteria of many heat pumps and am very satisfied we installed the Summer Eco 16kW unit in terms of heat output, size/look of unit & cost to install & run. Belinda was extremely helpful in answering all my queries and modeling the scenario we required which was heating for shoulder seasons & locating the unit in a tight space. Westley was also very helpful during the install and we have found the noise output from the unit much less than we were expecting. All in all, we are very happy with the heat pump & service we received.
1 comment
Team Madimack M.Madimack
Thanks N.Bawtree, The team at Madimack really appreciate the feedback & we are thrilled that you & your client are enjoying the Summer ECO Pool heat pump.
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Brilliant pool heaters
The team at Madimack are great and so easy to work with. I always recommend the Madimack heat pump units for all our swimming pols and all our customers have been extremely satisfied.
1 comment
Team Madimack M.Madimack
Thanks for your feedback LIncoin, We are glad to hear your customers continue to be satisfied.
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Dave MckannaHunter Region, NSW
Great product
We use the pool day and night now, before the pool was to cold for me and the wife even in summer, the pump is supper quiet so it doesn’t bother the Neighbours, takes no time to bring the temperature to 30 degrees great,
1 comment
Team Madimack M.Madimack
Thanks Dave, Enjoy your heated pool!
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Happy CampersSydney, NSW
Glad we put in a heat pump and happy we went with Madimack!
Requested quotes from many people and the expensive places tried to justify the 30% to 60% increase in cost because they had a superior product and service.
Well not only was the Madimack Summer Eco 20 well priced the sales and support has been brilliant. Belinda in sales helping me choose the right pump and Wes helping setting up were awesome to deal with. Nothing was too hard or complicated.
The people installing the pump lost the drain valve but Madimack happily replaced for me.
The pump is awesome and we are swimming everyday well before summer thanks to the Madimack team.
1 comment
Team Madimack M.Madimack
Great feedback !! Our Support team are certainly "keepers"
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NormanMid North Coast, NSW
Really good service from Madimack
Installed a Summer Eco 16 heat pump 6 months ago. While the pump has worked flawlessly, the wifi transceiver and Inverquark control app did not work consistently. To overcome a weak signal, I installed a range extender but even with that I could not connect consistently to the unit using the app. Also had difficulties with the timers not controlling the unit.
Westley at Madimack provided tech support. After lots of monitoring and screen shots, he arranged to send me a new wifi transceiver that works with a new control app.
Just connected it...Read more
. It found the wifi signal in seconds and the new app was quick to set up and appears stable. The signal is strong at the heat pump (the old transceiver showed poor signal strength). I think I'm now set and will be able to use timers or the new app to control the heat pump remotely. Thanks Westley and Madimack for resolving my issue.1 comment
Team Madimack M.Madimack
Thank you for the review Norman. We are sorry to hear you had difficulties with the wifi, but very pleased to hear it's now resolved and up and running. Thank you for your purchase!
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PaulMid North Coast, NSW
- 2 reviews
Madimack 13kw Eco silent pool heater
Great company to deal with.Belinda very helpful, competitive and customer focussed.Excellent warranty.Heater has only been installed for about 6 weeks, so unable to comment on reliability of product.I have this unit installed on a 6.0 x 2.9 mtr pool with temp set at 26C with NO pool blanket (untidy things, so didn't bother).It runs for 6 hrs a day during peak solar time (9am-3pm) and therefore costs nothing to run.I have a 10kw solar panel system on my roof.It reaches 26c by the end of each day which is good enough for me to make swimming enjoyable. The unit is very quiet, but needs to be set on boost to reach the 26c each day without the pool blanket
1 comment
Team Madimack M.Madimack
Thank you for your review Paul. We really appreciate it and hope you enjoy your heat pump for many years to come.
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DavidSouth East Queensland, QLD
- 3 reviews
Fantastic Product
Highly Recommend the Madimack Heat pump, we had it professionally setup with a separate 3 stage pool pump running on low speed.
We are extremely happy with the performance of the unit, heated the pool in less than 3 days, maintains temp at 29 deg
Our Grand kids have used the pool every weekend and love the nice temp, we have ventured in ourselves while the pool temp was spot on when we get out, unlike the Grand kids, we feel the cold so we stayed in longer than we normally would and put off the inevitable of getting out into the cold lol.
...Read more
1 comment
Team Madimack M.Madimack
Thanks for the review David. We are pleased to hear you and the grandkids are getting more use out of the pool now!
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WendySydney, NSW
Great product!
Our Elite 17kw unit has been running for the past couple of months. After a few days initially heating up, the pool got to 26 degrees where we set it, and has stayed there ever since. We use a cover at night as instructed by our pool guy, and the pool has been lovely and warm. I 100% recommend this heat pump.
1 comment
Team Madimack M.Madimack
Thank you for your review Wendy. We are pleased to hear all is going well.
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Awesome!
Highly recommend this product and the company was easy to deal with. The pool has been consistantly warm and being able to control it via my phone is an added bonus. We had a couple of problems figuring out the timers on the app, but a quick call and it was sorted. Customer service has been fantastic, every time we needed to speak to someone they answered, and called us back with the information if it wasn't available. Very happy.
1 comment
Team Madimack M.Madimack
Thank you Ren, customer service is extremely important to us so we are so pleased you are happy with your heat pump and service
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Highly recommended!!!!
Finally switched on the heat pump after getting it installed back in June. We purchased the 26kW Elite for our 60kL pool. Since switching it on it raised the temp from 14 degrees to a toasty 28 degrees in just over 3 days using the cover. I couldn’t stop checking the WiFi app to see the temperature rising though, it got quite addictive. We actually switched it on in anticipation for fathers day and the kids absolutely loved it. We are very much looking forward to having it like this for the rest of the year now. Very happy with our purchase and would recommend the Madimack team they are super helpful and very knowledgable.
1 comment
Team Madimack M.Madimack
Thanks for the review Bradley. The app is one of our big selling points so pleased to hear you're enjoying it too.
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Robyn GNorth Queensland, QLD
Thanks Madimack!
We are very happy with our purchase, Belinda was very helpful with all our questions and helping to organise installation as we are in North Queensland, having direct contact helps so much. We purchased a slightly bigger model and are very happy with its performance. Thanks so much guys!
1 comment
Team Madimack M.Madimack
Thank you for the review Robyn. We hope you enjoy your heat pump for many years to come!
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Questions & Answers
Faster the betterasked
How long can I expect to get out of a commercial pump situated in the open, on the (surf) beach front in SE Qld.
1 answer
Team Madimack M.Madimack
Thank you for your question, typically commercial heat pumps have a life cycle of 12-16yrs, if extreme salt exposure is a factor we would recommend additional anti-corrosive treatment which Madimack can complete prior to delivery. Please feel free to call our commercial customer support team.
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Team Madimack M.Madimack
Thanks Joanne & Richard,
Our platinum installers really take pride in delivering a high quality efficient solution, we are glad to hear you are enjoying your heated pool.
Team Madimack