- Verified purchase
Much better than my old unit!
Had this installed and am so pleased that we did. The hot water is virtually instantaneous and not at all like the other unit we had - anything up to a minute before the hot water tap ran hot!
Adjustable so that it can be turned right down for when the little ones come to visit.
So far, very pleased with the unit but of course, time will tell.
Since installation electricity bill is 1/3 what it was i have it set so it only heats during the day as we have 5 KW of solar on the roof.
We are just two but it fulfils all our needs.
Mother inlaw has had hers put in got first bill an is over the moon with the savings
WORST THING EVER.
Mongrel landlord installed these so he could get all the govt kickbacks. Power bill has TRIPLED> NO OFFPEAK power in the house at all.
I have 2 x 70+ year old neighbours who turn their hot water off all day 4 days a week due to costs.
I get 23 mins hot water in the morning, and then have to wait 4+ hours for it to reheat. We have 190L units.
Absolute CRAP. Now stuck with HUGE bills as the landlord is a fool.
Absolute Garbage, Very Expensive to run, Poor Service, Total lack of care,
I have the exact same problem. I too purchased the larger unit 280 liters, on chromagens advise. My power bill has gone up by $8.00 per day. I live in Ballarat, and have always read my meter on a weekly basis, and know exactly what costs money and where it costs. I can totally eliminate every thing else, and as such it is purely the hot water service. I have rang chromagen twice, and had zero response from them. They duck shove you from one person to the next, and the comment is "I don't know why they sent you to me, I am in the --------- depar...tment, I will put you through to the correct department, and guess what, the same response. I have been told that the technical department will ring me back on three separate occasions, and the calls never come. Chromagen did at one stage say that it was all on the installer in Ballarat. I have contacted the installer Seba Developments, 11 Wilsons Lane Sebastapol, Ashley Evans, and have been told that the plumber, and electrician will be coming out asap, to check it out. That was 2 weeks ago. It seems like once the money has been paid, and the government rebates collected, they don't want to know you. I can't believe that in this day and age, shoddy products, and dubious business practices can be accepted. Please carefully consider my words, and weigh it up for yourself.
- Verified purchase
Had a chromagen heat pump after seeing the add on television for a free new hot water system but l paid for the larger system as l have four adults living on the property, big mistake during the summer l get similar results as l had with the off peak storage but during the winter my bill skyrockets as a result l pay around $500 month that's right a month not a quarter. l rang them all last winter and asked them to send somebody out to have a look at it and all l go was try this try that and of cause everytime l try something else l have to wait...another month to see if it worked. the system appears to be crap but how would l know if they will not send anybody to have a look at the dam thing and see if the settings are correct or if it is faulty, if you get a good one that's fine but if you get a lemon then the after sales service is none existent, l hate bagging anything but have reached breaking point and struggling to pay my electricity bill l cant afford a new hot water system and l cant afford to continue to pay $500 a month for electricity, so think very seriously about grabbing what looks like its too good to be true deal, as you might end up in the same boat as me.
Perfect partner to solar panels.
Had this unit installed in conjunction with 30 solar panels. It is very efficient, using solar output to supplement the heat pump. You can set the times you want it to use solar energy being produced, and when to switch off. The various settings seem daunting, but if you carefully read the (downloadable) manual it's pretty DIY. I had to do that as the installer made a mess of the settings and we had no hot water the following day. Assume I need to do a complete reset every time there is a power outage or blip. Will see. Overall, very happy with the economic benefits.
Excellent! Our Power Bill has halved!
Couldn't be happier! We waited until we've compared 2 bills. Both are halved. We also compared to other Heat Pump HWS's and Chromagen is much more affordable. Very impressed. Great value! Lots of features. Not too noisy. Easy installation. Even able to have long showers now. Love it! Happy customer.
Not happy with chromagen Midea 170l heat pump
every time there is a power outage, I have to go out and reset the computer system otherwise I don't have any hot water, so if I go away for a few days and the power happens to go off, when I get back no hot water and have to reset it and wait until it heats up again, I got rid of a perfectly good hot water system and replaced with this heap of crap, wouldn't recommend the 170l apparently the 280l sets itself, what is wrong with technology. pity the poor old people that aren't computer savvy, so if you do change to a Chromagen heat pump go the 280l if you don't want any hassles, you are not told this before it is installed, I was told it is all in the manual, but you don't get the manual until it's installed, ??? derrrr.
Saved me $$$$$
As everyone else, I was a bit sceptical at first. How can a HWS ‘save’ money? This unit is fantastic & has cut my electricity bill in 1/2. I’m on tank water so every drop is precious. Highly recommend this unit. Thank you Because of this unit I can finally have a bath (something my old unit wouldn’t allow.
Chromogen tanks are the biggest pieces of junk you ever come across. Investing in one of their tanks was a huge mistake. After the first tank was repaced on warranty the second tank has now failed. I'm giving up and is switching back to another brand at my own cost. These guys really suck buyer beware.
So far, so good
So far, so good. I had the Midea 170 litre heat pump installed a week ago. The plumber and the electrician were both excellent.They were friendly and efficient and the installation was complete early in the afternoon. The unit is very quiet when operating and hardly starts up during the day. I replaced an old electric ceiling unit with the Midea so I will be interested to see my next power bill.
Never runs out of hot water.
Have found this to be excellent, never runs out of hot water. Can use hybrid mode for colder winter nights where it switches to power under 4 degrees. Can also operate as a normal hot water service and use off peak power if you choose to. But 99% of the time economy mode is perfect. Must be saving us at least $100 per bill
- Verified purchase
DIY Chromagen 170L heat pump as hot zone
adding Chromagen 170 L heat pump as the hot zone with the existing solar 315 L solarhart seperate tank system as low temp Zone, to make a 485 Litre water system ....... also power by 6kw solar panel at day time, so make it nearly free to run ...... installed for 16 months now and no problem at all, I also disconnected the electric heater in the Chromagen 170 L to force it to run the heat pump. After the install of the solar panels, 2017 summer quarter bill is $669 and 2018 summer is $207 for both electricity and gas, drop 69%
- Verified purchase
Excellent savings. Great system
Plenty of hot water for our needs (2 adults). Used in conjunction with our solar this has proved to be an excellent choice over our old gas hot water system. We have the timer set to turn off at 4 am and on at 3pm at the recommendations of the installer, as we have solar. Time will tell if it provides the same savings over winter.
Good little machine
Been using Rheem Heat pump for last 10 years. At the beginning it was good, that it started to cost us big money.
Service calls, recirculating pumps, thermostat sensors. Finally, it died.
Replaced with yet another Heat Pump.
So far so good. Very happy.
Hopping it will last longer & serve us well.
- Verified purchase
Do not buy
We have had our Midea Hot water system for just over 2 years. It is now out of warranty. I first contacted Chromagen at the beginning of October who said that the unit was out of warranty. I then contacted our local plumber who installed the unit originally. We need a sensor wire (code on unit P3). I was told they had ordered the part. It is now the end of November. We have waited nearly two months for our unit to be fixed but every time I contact our local plumber I am told that Chromagen do not have any parts left in Australia and have ordere...d more. So for two months we have had the unit beeping day and night, we run out of hot water and as yet we still do not have the part. The unit is costing us more to run as its not working correctly. I hate to imagine our next electricity bill as it will be massive because of this unit. Please save yourself a big headache and don't buy this hot water system.
Bills skyrocketed - Not good on Controlled Load meter
My landlord had this unit installed, and I expected it to be great, as it's advertised to save heaps of money. However it apparently can't be used if you have a controlled load meter. It might use less electricity than the old unit, but what it does is billed at a higher rate! Think it's probably cost me an extra $3-400 extra this year..
Saving so much $$$$$$ in electricity and ample hot water
Got this on offer.
$250 after government rebates, Easy to order off Chromagen (you do need to pay balance upfront to start the order being processed )very polite and helpful phone operator,took about 6 weeks from ordering to installing, cost me $250 installed, including new heat/scolding protection and extra plumbing,The fitters were brilliant got on with the job and left the area clean and tidy,and took old electric tank away after decommissioning it (thank you ) we live in west Victoria which can be cool and cloudy most mornings .We have so...
Purchased in November 2017 for $250.00.
This is a money saver!!
I had a 7 year old electric system and I replaced it with a Chromogen 170L and could not be happier. My power bill has reduced by hundreds of dollars every quarter and we never run out of hot water. The staff and installation people were lovely and the swapover was over in a couple of hours.
Fizzled out 3 months out of warranty
Rude reception staff, poor cover design, parts don't even last a year.
- Rude: I questioned the warranty period with Australian Consumer law. The response was negative, and when I accepted the estimated quote for repair, I was forced to pay upfront. I contacted Chromogen again, and got the same girl, and she explained that because I had begrudgingly accepted the repair, I must pay up front. The service technician had never heard of this before.
Some might look at this as me being a bit overly cocky, and sure of some legislation here in Au...stralia to protect consumers, and that might be a fair call. However i think its an overwhelmingly fair call to say that when you build a brand new house, and a brand new hot water system breaks down a few months out of warranty, the product didn't live up to a reasonable expectation, and was not fit for its purpose for such a young lifespan. - Poor cover design: The magnetic cover is held on by magnets with no more strength than a fridge magnet. This seems like a poor design to me. - Parts don't even last a year: The part that broke down was a small sensor, with a wire attached and plugged into a main board. This part didn't look overly complex, and was not a mechanical part. The fact that it broke, or stopped working suggests to me the part was perhaps defective in manufacture and died prematurely.
Questions & Answers
Can I turn the hot water inlet pipe off on the unit to change a washer on a hot water tap? Otherwise it means switching the water off at the mains and draining the whole system
I would like to know if this system should be noisy. I find it very noisy
Hi i had one for 2 years all good, then went noisy . Downloaded the decibel meter app on my I phone and tested it . Unit was 75 DB !!!!! at times loud, specs say it should be 45 decibells. Told my supplier, tech, came adjusted it, no good 2 months later, so got unit replaced under warranty .
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