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235 questions from our users

TWW

TWWasked

Auto Retractable Hose Reel with Spray Gun

Purchased 20 m retractable hose unit from Bunnings less than 2 years old but due to Bunnings receipts fading badly cannot locate, took copy of bank statement to Bunnings showing purchase but it had garden materials when employee looked it up on system - so can’t replace through no fault of ours, hose will not lock, first time everIve felt let down by Bunnings all over a faulty retractable hose

No answers
TWW

TWWasked

Auto Retractable Hose Reel with Spray Gun

Purchased 20 m retractable hose unit from Bunnings less than 2 years old but due to Bunnings receipts fading badly cannot locate, took copy of bank statement to Bunnings showing purchase but it had garden materials when employee looked it up on system - so can’t replace through no fault of ours, hose will not lock, first time everIve felt let down by Bunnings all over a faulty retractable hose

No answers
Waz

Wazasked

1130H (30m)

I too bought a 30m retractable hose thinking it to be a good investment despite original price. After a few years now of limited use it has stopped retracting and has no weight on the spring. I am told this is not repairable!! A "retractable" hose that doesn't retract is surely unfit for purpose. How will this be rectified ?

1 answer
Tony
Tony

dear waz my wake up call was when my 2 holman hoses broke their springs . Their 2 yr warranty is great for a person who uses it constantly because it will break down before the warranty expires and their can exchange it but for me who treats it with respect and uses it to wash the car and a bit of watering the warranty is superflous .The units casing and quality of hose and low price makes buying it irresistible however when its internals exist of plastic parts and a spring that no longer retracts then you start looking for another hose company. I am currently using their hose between 2 brackets thats all its good for. take the time to pull it apart and you will see how poor it quality is. regards tony

Marc G.

Marc G.asked

1120H (20m)

Hello, I have a Holman 20 which is not retracting and it feels like a weight of some sort has come lose which won't now pull it back in?
Can I fix this myself please?
If so, how?
Thank you

3 answers
Holman
Holman I.Holman

Hello Marc G, I am sorry to hear you are having problems with your retractable hose reel.
Your unit should not be performing this way.
While some parts in the units can be repaired, or replaced, other parts, such as the locking mechanism and internal spring, are not.
We do offer replacement on units that fail within the warranty period.
Without a receipt, we can only take the batch number.
You are welcome to contact us thru our website if you need further assistance.

Marc G.
Marc G.

Thank you so much! :-)
Where might I find the batch number please as it was a present so I don't have the receipt?
Thank you
Marc
:-)

Holman
Holman I.Holman

Hello Marc, this is located under the lid.

Henkvan

Henkvanasked

1120H (20m)

Looking at all the people who have a problem with the locking mechanism I hope you have taken notice to make this more reliable!

No answers
Neill

Neillasked

1130H (30m)

My hose reel rewind guide is worn (hose bunching on one side). I want to order a replacement but the only info here is to ring. Can I order a part on line? I can then check the cost, address, name and part are correct rather than guessing the other person heard me correctly. Thanks.

No answers
Prianga d.

Prianga d.asked

1130H (30m)

The hose is fully extended but it won’t retract

3 answers
Steve webster
Steve webster

I've had 2 did the same, they finally retracted but not fully, went downhill from there. If it's under warranty, return it. Either get a replacement or my recommendation get your money back and get a hoselink reel

Gary R L.
Gary R L.

2 units, same happened to me, useless they are

Prianga d.
Prianga d.

I spoke to a lady at Holmans regarding the problem, she requested the number under the cover which was 17/13. She then said it was still under warranty, to return it to Bunnings and that they will give me a replacement. I haven’t done that yet because of the social distancing measures. I intend to take it to Bunnings when things clear up.

Gayle Curtis

Gayle Curtisasked

1120H (20m)

My hose on my retractable is not locking can I have it replaced please

No answers
Garry T

Garry Tasked

Auto Retractable Hose Reel with Spray Gun

I have just purchased an 1120H why has the ability to change the hose been removed from these models?
Looking via the inspection hatch there is no longer an arm to lock the reel to carry this out .I replaced a previous model which you could, and no where on the new box does it tell you no longer possible. Also i would like to ask why is the drive belt allowed to rub on the hose drum? Thank you

1 answer
Holman
Holman I.Holman

Hello Garry, for product information or support, please contact Holman on 1300 716 188 or [email protected] Thank you, your Holman Team!

Asraf A.

Asraf A.asked

1130H (30m)

Is it enough durable for the price range?

No answers
Steve

Steveasked

1130H (30m)

Hey there, I’ve got a Holman 30 auto retract hose reel.
My issue is that I had a leak at the internal hose fitting. I’ve unwound the hose from the unit locked it in with the locking bars and fixed the leak(hose pulling out from female hose fitting screw on clamp). When I’ve gone to click the female hose end onto the hose reel male receptor the locking bars have let go and the reel has completely unwound. My question is, is the reel and tensioner spring resettable like a workshop hydraulic hose reel, or is the item now U/S and needs replacing? I’m hoping I can just wind the reel by hand to set the tension again!!

Cheers

1 answer
Holman
Holman I.Holman

Hello Steve, for technical support, please call our service department on 1300 716 188. Thank you.

ern h.

ern h.asked

1130H (30m)

how do i get my hose to retract the spring has let go,

1 answer
LisaMc
LisaMc

When I contacted Holman about this they advised me it was unfixable

Tony A

Tony Aasked

1120H (20m)

Hi I have a Holman 20 1639 is this still under warranty??
The hose itself is fine, however it won’t lock in place.

1 answer
Holman
Holman I.Holman

Hello Tony, The batch number of your unit indicates the year and week of manufacture.
With this number, your unit is beyond warranty.
a batch number is only an indication of the age of the unit, it is not a proof of purchase.
Please refer to your receipt, and Bunnings will honour the 2-year replacement warranty if the unit is within that period.

Paul B.

Paul B.asked

1120H (20m)

I have the 20 meter hose reel that won’t lock. Number is 1641 . Can I get it fixed?

No answers
Rick W.

Rick W.asked

1120H (20m)

I have a Holman 20 17121 and the lock won’t work. Is it still under warranty

1 answer
Holman
Holman I.Holman

Hello Rick, for product support, please contact Holman on 1300 716 188.

Colleen Coll

Colleen Collasked

1120H (20m)

I have a XW 20 Holman retractable hose reel, the lock stopped working today, it has a date 17/46 can I take it for a replacement, it was a gift from my son and I don't have the receipt, assuming the adding of 6 months to the manufacture date can it return it to Bunnings for a replacement? Without being able to lock it is useless.

1 answer
granshel
granshel

My unit failed 3 months after warranty. Considering this appears to be a common situation in the reviews and the initial Holman response was arrogantly offhand, I informed them I was making a complaint to ACCC that the unit is not “fit for purpose”. Which I did. I also informed Bunnings. I immediately got response both from Bunnings and Holman and received a full refund.

Ionel Mierla

Ionel Mierlaasked

1130H (30m)

Hi, 17/46 is the number under my lid. The guide basically lost all tension after the unit kept bunching to one side and now when it reels back in I have to move it from side to side manually to try and mimic the layering action. Of course, the last few metres never goes back in.
I’m looking for the receipt as we speak, but wouldn’t think it would be more than 18 months old. Love the concept, but should have known nothing is made to last anymore. Back to the old wheel rim if the $140 gizmo can’t be fixed... cheers Yonny.

2 answers
Holman
Holman I.Holman

Hello Yonny, please call us on 1300 716 188 and we can assist you with this issue. Thank you, your Holman Team!

Ionel Mierla
Ionel Mierla

Thank you. I appreciate your response.

Chris

Chrisasked

1120H (20m)

How do I tension the retractable part on the hose reel

1 answer
Holman
Holman I.Holman

hello Chris, this cannot be done. The spring is sealed for protection. Thank you, your Holman Team!

Nanna Dot

Nanna Dotasked

1120H (20m)

Where can l buy a tap to reel replacement hose for a 30 metre retractable please. I have searched everywhere.

1 answer
Holman
Holman I.Holman

Please contact Holman Industries on 1300 716 188.

John C.

John C.asked

1130H (30m)

From the other reviews read this is a common problem
my 30m has stopped retracting
numbers under the lid are 17/31
and as it was a gift ... no receipt
it was a xmas two years ago
but do know it was from Bunnings
hoping you can help

2 answers
Holman
Holman I.Holman

Hello John, without a receipt it is going to be very difficult for Bunnings to exchange.
This illustrates the importance of retaining receipts for warrantied products, once a receipt has been discarded, it is difficult to establish age of the product or if you are the original purchaser. The batch number of your unit indicates the year and week of manufacture.

We do allow 6 months to be added to this number, however, a batch number is only an indication of the age of the unit, it is not a proof of purchase.
Please refer to your receipt, and Bunnings will honour the 2-year replacement warranty if the unit is within that period. Thank you, your Holman Team!

Mike R.
Mike R.

check your bank statements, I returned an item to a garden centre (not Bunnings) with just the item listed on my credit card statement. It was the only item I had ever bought there but Bunnings may accept that, especially if it was the only item purchased at the time.... which it never is, who only ever only buys one item from Bunnings. Theoretically they could find the sales item in their computers from that but that would be a very long shot.

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