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Fantastic Massage Chair
I have had this chair for three years and it's still performing like it did the day we got it. There were a few minor issues after two years but the service team had the problem solved within days. All round great purchase that you will not regret + the manual functions are exceptional.
Horrible faulty Chair and even worse Customer Service, off to VCAT i go.
This chair has not worked from day one, and 5 months down the track, i'm off to VCAT as they refused to give a refund on a clearly major faulty chair. Service was not fair, and even two technicians could not fix this, have been stalling since making excuses. do not purchase from this business if you want to keep your sanity and money!!!, Very upsetting for my pensioner parents who don't have money to throw around.
Amazing Massage Chair - And for the price - WOW!
This chair is so part of our family now, everyone loves it, even my guests jump on and can't believe all the features, and some have gone on and ordered their own massage chairs.
I had misplaced my instruction manual after a year, I got in touch with the company and they emailed me a new one immediately, no charge and they couldn't have been more pleasant .
Thankyou for being a very reliable company.
Great Chair and prompt service for repairs
This chair is great for getting to all areas of the body. We had issues with the chair just after the warranty ran out. We contacted Customer Service who were in contact with the Technicians to resolve the issue. We were sent numerous parts to repair the problem and Innovation Square offered to supply these free of charge as Warranty had just expired. Although it took a while to find the problem and the right part to repair it, it was finally resolved and chair is now working perfectly.
I can't live without this chair.......
I have had the best results using this chair for the last two years.I recently had a a problem with it.......I which I think was due to a child pressing all the buttons....I contacted innovation Square........they were so helpful...and were in contact daily till the problem was resolved........I can't thank them enough.I highly recommend them and these chairs.
Most comprehensive massage chair
most comprehensive massage chair ever tried. good price. good quality. love how it wraps around arms and legs. good pressure on body. excellent how it detects spinal to fit individual body size. balls on foot work like a charm, very precise points. very good all rounder massage chair with plenty of different functions.
This website is a great place if all you want to see are negative experiences and complaints.
I bought this chair for my father and we were pleasantly surprised by how well it works.
Personally my wife and i have tried those $2 pay as you go chairs in shopping centres, and my wife's auntie has a bulky massage chair in the living room that she hardly sits on anymore, let alone use. Once you've got it in your house it's no small piece of furniture, so we were extra careful in choosing a proper massage chair.
Don't ever waste your money on this product!
After they promised me to get a technician to have a good at my massage chair if only I write a good preview about their product! I told them to sent a technician to fix it for me and I'll will write a good preview! So they rang me and told me that they will arrange it for me! But until now no one ever contact me again about my broken massage machine! The machine head, pelvis and arms is not working!! All with six months of purchased the product!!
Unreliable, bad service and bad quality!
Heavy, bad warranty service and blank promised!
A very useful and wonderful product
I got this chair about a year ago after researching and examining several models out there in the market. My whole family has been using it. After a hard and tiring day's work you can relax in this chair and get a full body massage-very refreshing. The movements are very real- feels like someone is actually giving one a massage. It is reasonably priced and I would recommend this to anyone whose looking to buy massage chair.
Reasonably priced and lifelike movments of the machine
If the massage function can be added for the shoulder area it would be an added bonus.
Poor customer service
I have purchased 2 of these chairs, both with the extended warranty.
When the chair works it is wonderful, however the problems become apparent when you try to get them repaired.
The delay between reporting a warranty issue and a repair occurring in my experience is between 2 to 6 months.
Innovation square do not seem to have a reliable supply of parts to adequately repair these items in a timely fashion. I have been supplied with the same faulty part on more than 4 occasions,
Innovation square has very poor warranty and after sales servic...
The BEST gift ever.
Good looking chair, awesome features, just like what I have been looking for " Head Massager" intact in a massage chair. Once I sit on it, it is just not enough to only have one cycle of the automatic program. It massages from top to toe, every curve of the body.
Head & feet massager, heating features.
Great Chair Great service
I bought this chair on eBay at a great price, with fast delivery and when I received it I had a few minor issues and Isquare sent me parts with detailed easy instruction to fix it and it has been awesome ever since, I use it almost every day and after 18 months its still going strong, highly recommended.
love the neck and lower back massages
no cons after the repair
Worst. Service. Ever.
Don't believe these crooks. The 7-day Full Money Back Warranty was not honoured. I just managed to finally resolve a case after 7 months chasing my money spent on a chair that was unfit for purpose.
No address for return, no calls responded to, emails simply replied with "unless you can pack it exactly as received we won't refund..." are you kidding? Took me a whole day to assemble and the courier will not help you unload it. 120kg crate dropped on front footpath; that's it!
Please take my advice and avoid this company!
Makes a very expensive dust collector
Uncomfortable and did not work.
Questions & Answers
When will a representative respond to my problem with my chair as it is now 2 years without any assistance.!!
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