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Gyu L.South East Queensland, QLD
- Verified customer
Great customer service! and Quick responses for any questions.
I was building the shed myself and it was the first time for me to construct this type of building, so I was asking many questions to John Barter and he was always there to help me so that I can complete building the shed without any problem.
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s.ambroWide Bay-Burnett, QLD
- 4 reviews
- Verified customer
Sorry I built a Titan - The most unprofessional customer service i have ever had to endure.
This was on an investment property and our first time building a shed. We have 3 more sheds to be built this year and honestly I'll be taking my business to somewhere it is actually appreciated thats for sure!!
I went with Titan because they gave me the cheapest quote and my parents built a few sheds with them 2 decades ago. Their standard of customer service must dropped dramatically since then.
After stressing that the pad we had prepared was level but not laser level, we were assured there would be no issue because their allowance for being...Read more
un-level is up to 100mm, which it also states in their contract. Because of that we were comfortable to proceed. All was okie dokie until the concreter informed me he could not proceed until i paid an additional upfront $500 for earthworks to make the pad LASER LEVEL. When I phoned head management, he argued that he did not even know that the 100mm allowance was in his own contract and regardless it is not laser level so additional earthworks is needed to proceed. I was on a strict schedule and Titan was well aware of this from the beginning and happy to take my business regardless. When it came time to have the shed erected, we were told the builder was booked up for minimum 3 weeks. I explained the process we had already been through in the beginning with the salesman to make sure it could be done in the time frame needed. They eventually were able to organise to have it built sooner than later which was helpful, but had the audacity to seemingly try and make me feel bad by telling me that in order to have my shed built in time, another customer would have to be upset they cannot have their shed built on the day they had promised to them.Similar opinion? Write a review on ieatwords.com.au!
boyo0704
- 2 reviews
- Verified customer
Customer service non existant!!
Don't buy a Titan is my advice. I am yet to see the finished product to comment on as its still sitting in pieces in my back yard. Had to chase up the sub contractors myself as head office forgot to email contract to the concretor, and now chasing up the installer myself as apparently it takes a week to allocate the job post delivery! Its not that difficult! If i'd had read similar reviews on here before purchasing I would have gone with someone else. They dont return phone calls but are very keen when it comes to payment though!! Ordered before xmas and still waiting on the install! I will add the sub contractors have been easy to deal with after finally getting hold of them!
2 comments
Contract number is G39018
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Eric from Chambers FlatSouth East Queensland, QLD
- Verified customer
love my shed
John Barter was an excellent manager of the project, from sale onwards. Helpful and responsive. We had problems with the first builder which delayed the process but the second was excellent.
Recommend John and the product to anyone.
1 comment
Adam S.Titan Garages and Sheds
Hi Eric and thanks for your review. Titan are very pleased your project ran smoothly and appreciate in advance any recommendations you pass our way.
Kind regards
Titan Garages and Sheds
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BenSouth East Queensland, QLD
- Verified customer
Very happy with the product.
6x6 goldstar shed with titan completing the install and concrete slab. Colours were as requested and no parts were missing. Both contractors got in and did their work and got out no problems. Paul the sales rep organised it all via phone and email very promptly.
1 comment
Adam S.Titan Garages and Sheds
Hi Ben. Thank you for your review and we're glad your experience with Titan not only supplying the shed but also looking after your slab and build went well. We're also happy you like the finished pro... Read more
duct. Enjoy filling it up mate. Kind regards Titan Garages and ShedsSimilar opinion? Write a review on ieatwords.com.au!
RayOxley
- 2 reviews
- Verified customer
Very happy with the outcome
John Barter from Titan sold and managed the whole process for my 6 X 6 carport, their concretor and assembler were both professional and respected the yard and home occupants.
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- Verified customer
Great Product, But No Interest In Discussing/Resolving Issues
The salesman [name removed] was incredibly helpful and carefully stepped us through the process, and provided honest information about the likely timeframe from signing the contract to finishing the build. However, there were a couple of things throughout the building process that were disappointing and warrant acknowledgement. First, we ordered a double garage with workshop shed (i.e. 6x9m), as we intended to use it to store vehicles and as a workshop space. However, rather than the standard 100mm slab height, our concreter laid a slab that wa...Read more
s 180mm above ground level, making the shed inaccessible for a vehicle to access without a ramp. I emailed Titan [name removed] twice to ask for advice on how I could use the shed for its intended purpose and received no reply. Interestingly, however, I received very prompt emails from [name removed] when it came to payments needing to be made to progress the job. Second, the worksite (our backyard), while left mostly tidy was littered with countless 9" nails and cigarette butts, tech screws, and small off-cuts of sheet metal. Not ideal with 2 young kids who are keen to run around the backyard without shoes. Pros: Shed itself meets our expectations and needs, standard procedures (e.g. council application, scheduling of delivery, tradies, etc) was smooth and went off without a hitch Cons: Company seems to have little interest in the customer after the contract is signed and cooling off is done. If all goes smoothly, you'll no doubt be very happy, but if you have issues or concerns, you may find it hard to get a sympathetic ear.1 comment
Adam S.Titan Garages and Sheds
Hi Michael. Thanks for your review of your Titan experience. We 're so glad you're happy with your new 9 x 6 shed.
I would like to look into the service issues you experienced so if you could find th... Read more
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PeterSouth East Queensland, QLD
- Verified customer
Good Result But Frustrating Process
The salesman, John Barter, was very good to deal with, understood what we wanted and put in extra effort to organise a solution to a site problem crucial to the success of the project.
While I am very happy with the finished product I must say that the time it all took was quite frustrating. Wed hoped there would be more scheduling of the jobs instead of waiting for one job to be completed and then the office getting around to thinking about allocating the next stage to a tradie with more delays until he gets around to it.
However, the final result is very satisfactory and the frustrations fade into the background.
1 comment
Adam S.Titan Garages and Sheds
Hi Peter and thanks for your review. Apologies for the delays with construction. With the amount of work we have we do our best to get our buildings up as quickly as possible.
We're very happy you ar... Read more
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ChristopherSouth East Queensland, QLD
- Verified customer
Easy process with good looking and functional final product
Visited Titan factory sales office. Good response from the salesman there. Everything explained well. Order process was easy. For this project, we had Titan handle the whole project, including full installation. The process flowed smoothly, with a slight hiccup re the slab - a communication issue that caused a slight delay in the slab. Other than that everything ran on time with no issues.
1 comment
Adam S.Titan Garages and Sheds
Hi Christopher. Thanks for for your review. We are happy you found our process easy and that it went smoothly. Hope you get enjoyment and the functionality you expected form your new Titan building.
Kind Regards
Titan Sheds and Garages.
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chris parkerSouth East Queensland, QLD
- 9 reviews
- Verified customer
Bad Investment
Bought a Titan 6x30 garage.. 2 of the 3 roller doors bubbling up with Rust. With a lot of argueing these were replaced but fitted by me. I had to take the junk ones to the tip.. Now Inferior colour panels faded badly. Red roof now nearly black.. Beige walls faded, have to wash them down as if you were doing your car. Red gutters faded paint. The paint on the panels both inside and out have no resistance to damp and go mouldy, this despite having 2 whirlibirds on the roof..
Titan Nooooooòo ..
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DougSouth West, QLD
- Verified customer
An absolute pleasure.
Still in the process of putting the shed together. We have had great support from John Barter, our questions were answered swiftly and we feel support through out the dealings.
1 comment
Adam S.Titan Garages and Sheds
Hi Doug. Thanks for review and feedback. After sales support and service is a vital part of Titans process. Glad we could help and we’re happy you like your shed.
Kind regards
Titan Garages and Sheds.
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- Verified customer
Great product
We chose a Titan garden shed because we wanted a good solid product. We had purchased a Titan garage at a different property nearly 20 years ago and had been happy with it hence it made sense to go with Titan again. We are happy with the final result. We deducted one star from the rating as it took longer than expected due to a miscommunication between Titan and the concreter which delayed concreting by a couple of weeks.
1 comment
Adam S.Titan Garages and Sheds
Hi Welshman54 and thank you for your review. Also a big thanks for choosing Titan again. Yes our Tool/garden sheds are built to last and I'm sure you'll be as happy with your new shed as you were the last.
Kind regards
Titan Garages and Sheds
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- Verified customer
Not so glad I got a Titan!
After making three purchases through Titan, and with the intention of making future purchases to the estimated value of approx $80k, my 23 year old chronically ill son decided he wanted to put up a shed so he could tinker on a project car. We decided we would add onto existing garage as it was a cheaper option for him, as he was paying for it himself. The salesman asked what colour roof, I said smooth cream, he asked if i was sure, I said yes, and it was confirmed, I offered to show pics. Salesman referred to an earlier purchase instead of list...Read more
ening to me and put heritage red on contract. My son with little life experience didn't check, I didn't think I'd have to, having confirmed colour at the time. Both our double garage and 7mx15m shed (purchased through local titan office) are smooth cream and have smooth cream roofs with heritage red guttering. Heritage red tin arrives and that's when I checked the contract which my son held. I immediately contacted salesman, and he admitted to referring to an earlier purchase. He contacted me back, stating it would cost $1400 to replace wrong coloured tin. I contacted head office and waited over a week for a return call before I rang them back. From what the sales manager stated to me, the salesman was less than honest with his version of events. Titan are sticking with the view it is our responsibility as the customer, as the contract states the wrong colour. Anyway, I can't ask my son to extend onto his financial commitment, so i will pay for extra tin. I received an offer of a lower price by Titan after my conversation with the sales manager, however I can source it cheaper again from a competitor. At the end of the day, Titan have lost significant future sales from my husband and I, being two small houses, undercover area/double carport between the two, and an awning off the front of a 15m shed which were all previously discussed with the local salesman. I wanted to email the general manager however cannot seem to acquire an email address for him, only reception. Admittedly, previous experiences were less painful.2 comments
Adam S.Titan Garages and Sheds
Hello. After discussions with our sales representative your contract along with the colours were confirmed by you and signed for. This is what Titan manufactured and this is what was supplied and deli... Read more
vered to site. It is not Titans responsibility if you order the wrong colour. However as part of our process colours are checked and confirmed via phone prior to delivery. We encourage all of our clients to check contract details to make sure everything is correct and we are happy to accept changes prior to manufacture. Kind regards Titan Sheds and GaragesOf course that is what the salesperson would say. Yes, I should’ve checked the contract on my young, inexperienced son’s behalf. The salesman did not ask us to check any details, nor confirm he’d put ... Read more
heritage red down as roof colour, just pointed to where my son had to sign. After stressing the roof was to be smooth cream, I didn’t think I’d have to check. I did confirm with the salesperson smooth cream roof, verbally. He asked if I was sure, I said yes, I was certain the roof was smooth cream. I offered to show him pictures. Colours are checked by phone, prior to delivery? No one rang me to check. Were they meant to? I am paying an extra $1000 for the required tin. That is my lesson. What is your salesman’s lesson? He won’t even admit to his mistake. In fact, he seems to be deliberately omitting details, and fabricating others, in relation to conversations between him and myself, of which my son bore witness. And that is why Titan has lost out on $80k worth of future sales. It does seem to be true, as pointed out by other reviewers, Titan’s customers are always wrong.Similar opinion? Write a review on ieatwords.com.au!
Cassi B.South East Queensland, QLD
- Verified customer
Couldn't have been easier
Ryan at the Underwood office is a legend. Every other shed company (I contacted at least 10) put our job in the "too hard basket" and tried to get me to change positioning & sizing of the shed I wanted. Titan were the only ones to take one look at it and say "Of course we can!". The entire process was smooth sailing from day 1 & the shed is fantastic. The contractors used were amazing to deal with & couldn't do enough for us.
The only thing I would say that they should do is provide coloured roofing screws. While this wouldn't be a problem for most people, I can see the roof of our shed from my living room window & it would have made a world of difference if coloured screws were used.
I can't recommend Titan or their product enough.
1 comment
Adam S.Titan Garages and Sheds
Hi Cassie B. Thank you for your review. We understand how important it is to give you what you want so we do what ever we can to create your vision. We're so happy your new Titan turned out the way yo... Read more
u expected and we appreciate any future referrals. Kind regards Titan Garages and ShedsSimilar opinion? Write a review on ieatwords.com.au!
Party ManSouth East Queensland, QLD
- Verified customer
Strong and safe
Very happy with the shed as it has done what I bought it for, to unclutter the garage. It also eliminates what was annoying grass to mow !!! :-P Not to mention added value to the house.
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- Verified customer
My man cave
The day I placed my order with Titan I knew I was on the right track and felt very confident the final product would be exactly what I wanted. Well done Titan.
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ColSouth East Queensland, QLD
- Verified customer
Just what the doctor ordered!
The Tidy was modified to our instructions (back wall with window) and it blends into our garden perfectly. The guys installed it in a very short time and the finished product looks great
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Dave ArnoldSouth East Queensland, QLD
- Verified customer
Great shed
Salesman John Barter from the Crestmead office was great to deal with very knowledgeable as we had a few sewer line issues to deal with and he got it sorted no problems. A few issues with the after sales team with lack of communication and organisation of contractors but all in all we ended up with a great shed. Cheers
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Tony WilliamsSouth East Queensland, QLD
- Verified customer
Love My Shed
This is the 4th shed now that I have purchased from Titan and the 3rd from The Morayfield sales team. The Morayfield sales team with my latest shed purchase were extremely professional, helpful, and explained everything thoroughly to me. They conducted a site visit on the same I first spoke with them. The Customer Service Team kept me well informed throughout the experience. The shed erector was a great bloke and did a great job. Thank you Titan, I am extremely happy with everything.
1 comment
Adam S.Titan Garages and Sheds
Hi Tony. Thank you for your review of your Titan experience. Its great to see customers returning for their second shed let alone their 4th.
We're so glad you're happy with this one. Wishing you good... Read more
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Shane DelacourSouth East Queensland, QLD
- 2 reviews
- Verified customer
Mixed Feelings
The end result of my car port I am happy with but I am disappointed with the service. It took just over 5 weeks to install from the date the carport was delivered to my premises. I understand there were public holidays and some wet weather in that 5 week period however there were also mix ups with the wrong plans being provided to the contractor as well as the wrong posts being delivered. There were 3 weeks of fine weather that could have allowed the work to be done.
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Questions & Answers
Vicki M.asked
With the slab, I have been quoted extra charges from the concreter. Is this the norm. As I believed to lay the slab, which includes earthworks, concrete ect.was all included in the full amount paid to titan
3 answers
Hi Vicki,
We were charged a further $935 for the same thing. The site was flat, but we were told they needed to bring a bobcat in to scrape some grass off the site and put down some dust to level it.
This additional cost was completely unexpected and charged completely independent of Titan.
Hope that helps
Hi
The Titan salesman made it clear to me that earthworks were not included in the quote, so I wasn't surprised at the additional charges.
Cheers
Depends what is in the contract obviously
Brian Loveasked
Price of 78G
3 answers
Adam S.Titan Garages and Sheds
Hi Brian. Thanks for your enquiry. The price for the 78G Titan House kit is $30900 ex factory. For more information on the Titan House you can call 132736 and select option 2. This will put you through to our house consultants who will be happy to assist in any way.
Thanks
Titan Garages and Sheds.
Hi, Just checking if these prices are inclusive of GST?
Adam S.Titan Garages and Sheds
Hi Owen. Yes prices are inclusive of GST.
Thanks
Titan Garages and Sheds
Ashleigh B.asked
hey could you possibly tell me the prices for your titan houses preferably the 54d,54e as well as the 45b thanks very much.
kind regards Ash.
1 answer
Adam S.Titan Garages and Sheds
Hi Ash and thank you for your question. The 54D is $23300 and 54E are $24300. The 45B is $20500. All prices are for the kit, ex factory. For further information Ash, feel free to call your nearest display on 132736. We currently have our 54m2 models on display at Nerang, Bundamba, Zillmere and Yandina.
Kind regards Adam
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Adam S.Titan Garages and Sheds
Hi boyo0704. I'm sorry to hear of your experience to date. Would you be able to give me your contract number so I can look into these issues. Or you can call me 0419667978 to discuss.
Kind Regards
Titan Garages and Sheds