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63 questions from our users

SteveH

SteveHasked

How long it takes for delated accounts to be non recoverable?

No answers
Cher

Cherasked

I need to reactivate my account how do I do It?

No answers
Brett L.

Brett L.asked

How do I unsubscribe?

1 answer
Buy Well
Buy Well

Depends on how you signed up. I had signed up through Apple apps so had to cancel through Apple. Be careful though as I have seen several old profiles I cancelled still showing on searches.

thrilzz_n_spilzz

thrilzz_n_spilzzasked

Hi I'm wondering how you turn on and off the who I viewed ?

No answers
Tammy W.

Tammy W.asked

Is it possible to completely delete entire messages from another RHP PERSON?

1 answer
RedHotPie
RedHotPie S.RedHotPie

Hi Tammy, thanks for your question, however I'm not quite sure what you are asking.

Please contact our Customer Support team for any account enquiries with your username and they will be able to help you with your query https://redhotpie.com.au/Support/SubmitTicket.aspx

Regards,
Rebecca
RedHotPie Customer Support Team

Skapig

Skapigasked

How do I post a screen shoot of my ticket request for customer support as im having issues again to access account and last time was told to just create a new account..not doing it again our account is establish

3 answers
RedHotPie
RedHotPie S.RedHotPie

Hi Skapig, thank you for your question. It appears you may still be having issues with receiving our emails, as we have already responded to your query sent through to Customer Support. I have forwarded this reply to the email address that your account is attached to from an alternative email address, please be sure to check your spam folder if you do not see it.

Regards,
Rebecca Daniels
RedHotPie Customer Support Team

Skapig
Skapig

So from last unsolved issue we resorted to creating a new account and now it's happened again..cant log into account ..i know the user name..password..and email are all correct as we wrote them down from the last issue that was unresolved....so how do we fix this without having to create a whole new profile once again........and as request in first question how and where do i send a screen shoot of the tech support query as to show the the ..user name..password..email as clearly there is an issue with the tech support.

RedHotPie
RedHotPie S.RedHotPie

Thanks for your reply. Please check your registered account email for a message from [email protected] as I have forwarded our response to you there. The issue that has been occurring is that there was a spelling error with your email domain, which is why you would not have been seeing our responses. I have rectified this issue and will also send the response through there. Please also note that the username you provided in the previous ticket request was not the correct spelling of the username that is in the system, which would be the cause of your login issues. Hopefully this information will help solve your login issues. If you have any further concerns though please use the ticketing system again as you should have no issues receiving our responses now that we have amended your email address in our system.

Regards,
Rebecca
RedHotPie Customer Support Team

Roger S.

Roger S.asked

Can u reverse a deleted subscription

1 answer
RedHotPie
RedHotPie S.RedHotPie

Thanks for your question, Roger. Please contact our Customer Support team from the email address that the account was attached to so that we can look into this for you and assist you. You can do so via https://redhotpie.com.au/Support/SubmitTicket.aspx

Regards,
Rebecca
RedHotPie Customer Support Team

Daniel E.

Daniel E.asked

How do I uninstall rehotpie

1 answer
RedHotPie
RedHotPie S.RedHotPie

Thanks for your message. Uninstalling any app varies depending on what device you are using. You use the same method as you would any other app that you have installed. If you are still having issues, please Google 'how to uninstall app (your device name here e.g. Samsung Galaxy S8).

Regards,
Rebecca
RedHotPie Customer Support Team

Kirk R.

Kirk R.asked

How do I view private photos

1 answer
RedHotPie
RedHotPie S.RedHotPie

Thanks for your question, Kirk. If you wish to view a member's private photos they will need to provide you access through attaching the gallery/s to a message to you. You can message a member requesting access. If you have any further questions please feel free to get in touch with our Customer Support Team via https://redhotpie.com.au/Support/SubmitTicket.aspx for a quicker response.

Regards,
Rebeccca
RedHotPie Customer Support Team

Sarah

Sarahasked

Hi I just signed up as a couple but when I’m logged in and my partner logs in it logs one of us out why can’t we both log in at same time

No answers
Lee

Leeasked

How do I retrieve deleted messages on my messages?

1 answer
RedHotPie
RedHotPie S.RedHotPie

Thank you for your question, Lee. If you have deleted a message you can visit the desktop site then go to Mailbox > My Messages > Trash.

Regards,
Rebecca
RedHotPie Customer Support Team

glenpinn

glenpinnasked

Hi, i have an account with a username that i tried to login with last night, but it either tells me the username does not exist any more, or the login failed due to wrong username or password, but i know both are correct, so i tried to reset my password from the email i got in my Spam folder and when i clicked on the box and entered the new password twice, the page went blank and just had the same box to enter your new password, but it was empty, so i typed in the password again, and the box just cleared itself of the password i typed and stayed there.
I then tried to create a new account thinking the other one may not exist any more as i have not been on RHP for 6 months or so, but as soon as i complete the signup stuff nothing happens, i get redirected to the signup page again.
I have lodged a support ticket but as yet not heard back, and i need to get into the forum to ask some advice.
Cheers

2 answers
RedHotPie
RedHotPie S.RedHotPie

Thanks for your question glenpinn. Our Customer Support Team will reply to your query through our ticketing system as soon as possible, this will make it easier for us to locate your account and see what might be going on.

Regards,
Rebecca
RedHotPie Customer Support Team

Skapig
Skapig

Had the same issue...answer was to create new account...even though i sent a support ticket through with profile name..password..and email...major issue with this site.

Milk

Milkasked

Are you able too see if someone has read your message or not...?

1 answer
RedHotPie
RedHotPie S.RedHotPie

Hi Milk,

Thanks for your question. To see if your message has been read or not you'll need to access the full site then visit your sent box. The full site is available on your mobile device by opening redhotpie.com.au in your internet browser then selecting 'desktop site'.

Regards,
Rebecca
RedHotPie Customer Support Team

Nil

Nilasked

How does a transaction appear on my account please?

1 answer
RedHotPie
RedHotPie S.RedHotPie

Hi Nil, thanks for your question.

If you pay by card the name that will be displayed on your card statement will be our company name: Digital Quarter PTY LTD. If you pay by iTunes the only description that will appear on your bank statement will be iTunes.com/bill. If you have any other questions please feel free to get in touch with our Customer Support Team via https://redhotpie.com.au/Support/SubmitTicket.aspx

Regards,
Rebecca
RedHotPie Customer Support Team

Natasha M.

Natasha M.asked

I cant log into my account cheeky_curves how do i reset the password

No answers
Kim T.

Kim T.asked

My partner says he is not on Red Hot Pie but his account is still active and he has viewed people, is it possible that his account has been hacked as he says it has?

No answers
Kelly

Kellyasked

Hi Id really like my account deleted. Why can I not do it

1 answer
RedHotPie
RedHotPie S.RedHotPie

Hi Kelly! Sorry to hear you're having troubles removing your account. If you can contact our Customer Support Team from the email address that your account is attached to via https://redhotpie.com.au/Support/SubmitTicket.aspx we will look into that for you. Please ensure that you include your username so that we can verify you are the true owner of the account.

Regards,
Rebecca
RedHotPie Customer Support Team

Rimsplits

Rimsplitsasked

Why can i not see what I'm typing when trying to type a message

1 answer
RedHotPie
RedHotPie S.RedHotPie

Hi rimsplits, thanks for your question. Please contact our Customer Support here https://redhotpie.com.au/Support/SubmitTicket.aspx ensuring that you provide your username, whether you are using the app/full site/mobile site, what device you are using, what internet browser you are using if any and details of if you have tried alternative browsers and/or devices so we can help narrow down what might be causing the problem.

Regards,

Rebecca
RedHotPie Customer Support Team

Ms K

Ms Kasked

I need my refund and to delete my membership niinaz the support here is terrible been sending tickets emails and just getting NOTHING!!!! I just need my stuff off and delete and my money back!

No answers
Ms K

Ms Kasked

I was wanting a refund? I have just joined but I mistakenly joined but now want a refund

3 answers
RedHotPie
RedHotPie S.RedHotPie

Thanks for your question Ms K. Please contact our Billings and Upgrades team for any account membership queries via https://redhotpie.com.au/Support/SubmitTicket.aspx

Regards,
Rebecca
RedHotPie Customer Support Team

Ms K
Ms K

I have try many times burn still havent gotten an answer?

RedHotPie
RedHotPie S.RedHotPie

Can you provide your username please and I will look into for you.

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