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92 questions from our users

Katie P

Katie Pasked

Harvey Norman

Do Harvey Norman layby?

4 answers
Rick
Rick

Not as such, but you can put a deposit on an item and they will hold it for you an agreed period, but the next payment much reach the full purchase price.

Do yourself a huge favour don’t shop at Harvey Norman they are disgraceful!

Sonya Robertson
Sonya Robertson

You might have to ask in store. Sorry i don't know

Ljstew

Ljstewasked

Retail Stores - Furniture

What would Harvey Norman cairns store charge to have a lounge suite delivered to Clifton Brach?

2 answers
Dora XP
Dora XP

You would have to get in contact with the store to see where they deliver and if they have in stock and how long before you get it, I don't work for Harvey Norman but was enquiring myself when I was in a store to buy a lounge suite, and was surprised at the time I had to wait for that lounge suite was 6-8 weeks, each one could be different and you could ask them if allowed if you could find your own freight if you preferred, hope this helps, have great day

Didi
Didi

don't deal with them! 3 months to get one delivered in a suburb in a regional country town! Then damaged!

Seona H

Seona Hasked

Retail Stores - Electronics

Hi,
About 9 months ago I purchased almost 2k in monster speakers etc and paid cash. We had one faulty one and I am so far yet to find the receipt. Technically it should be on the computer system as I had to give my name and address for the purchase. After visiting the store, the lady proceeds to tell me that none of my purchases are on file! It seems a bit fishy to me that when I paid 2k cash and my receipt was printed off, what's to stop the staff member going in and canecelling the transaction and pockets 2k? What are your thoughts on this?? Cheers Seona

4 answers
Ron
Ron

It's possible. I think that if you went back without too much time passing then they certainly should have it in their transaction history. The guy who owns it isn't a customer focused person which isn't the best thing considering he needs customers to survive so it's possible that money suddenly went missing, wouldn't put it past him. Just my opinion though. Probably needs to recoupe the cost of the other half spending money on her mayor campaign, oh wait! That's right...used tax payers money instead!

1) Find your bank statement, I hope you used a card (VISA/MasterCard) proof of transaction. Then 2) go back to them knowing you d have proof. 3) Read this two links
https://www.accc.gov.au/business/treating-customers-fairly/offering-warranties/warranties-against-defects AND https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund. 4) I would also notify the card issuing body/bank et al. and also consider a claim against your Visa/Mastercard they usually have complimentary protection.

Least that's what I woudl do! Good luck.

mmaddogz
mmaddogz

Seona, from my experience, not all Harvey Norman stores are connected. They are simply all individually franchised. Are you sure you went to the original store to look for your transaction? If this wasn't the store you purchased from, they will not be able to see you transaction history. The best thing to do, would be contact all Harvey Norman stores and give them your details, they will be able to find your proof of purchase.

kaz

kazasked

Retail Stores - Electronics

We bought a smart Samsung tv 2 years ago. The other day my daughter threw my phone and it landed on the screen and its cracked. The tv was expensive and wondered can we bring it to be repaired.? Are they worth repairing? i am devastated as i love my tv and would be a shame to throw out. We didnt get extended warranty on it unfortunately .Can you advise me please what to do. Thankyou.

1 answer
Allen
Allen

Three solutions here 1Buy new Television
2 get rid of mobile phone
3 adopt your daughter out

Sujan

Sujanasked

Retail Stores - Electronics

Can I get refund on the product care plan I bought for a computer last week? Can I do it online? I think I do not need it anymore.

1 answer
ChrisOz
ChrisOz

You actually never needed it. Extended warranties are a scam and should have been outlawed long ago. As are 12 month warranties.

Australian Consumer Law stipulates that you should expect a reasonable service life from a product (warranty periods aside). Just because your $2500 computer has a 12 month warranty doesn't mean you need an extended warranty to cover anything beyond that. If it breaks down 18 months in, the law is on your side.

Tweety

Tweetyasked

Retail Stores - Electronics

Hi. Im interested in buying a dyson vacume cleaner. Its just under $1,000. Would i be able to layby it? Thanks lisa

1 answer
Harvey Norman
Harvey N.Harvey Norman

Hi Lisa,
We do not accept Layby as a payment option. The only payment methods that we accept are:
In-store: Credit Card, Interest Free, Cash, Flexi-Rent & Gift Card
Online: Credit Card, Interest Free, Gift Card & PayPal.

Brendon - HN Customer Service

Pauline

Paulineasked

Online

Why aren't all prices posted online?

1 answer
Harvey Norman
Harvey N.Harvey Norman

Hi Pauline, our apologies -- as our furniture and bedding range is currently not available to purchase online, we are unable to display pricing for these products on our site. Apologies for the inconvenience. However, please use the 'Contact us for a price' option on any product/s you're interested in, selecting your local store, and a team member will promptly get back to you with pricing and other info. Thank you for your understanding, and again apologies for any inconvenience. Kind regards, Art - HN Customer Service

Les

Lesasked

Retail Stores - Appliances

Can I cancel an item (belling stove) I ordered two days ago from h/n. I paid 1000 deposit, will I get it fully refunded?

1 answer
UnhappyTMUser
UnhappyTMUser

I have no idea as my comment was not on refund. Contact HN right away just in case they do have a cooling off period. You don't want to miss that period.

Sha

Shaasked

Retail Stores - Furniture

I am purchased a leather 2 seater recliner from Harvey Norman and they tell me I have to assemble it myself is this true

2 answers
Pieter M
Pieter M

I don't work for Harvey Norman so can't really answer your question. It is not unusual, however, for some items to be "flat packed" ... Ikea is a good example ... irrespective of the retailer. This should have been mentioned to you prior to purchase. If not, I would suggest you speak to the manager of the store. Hope this helps

Phoebs
Phoebs

Depending on the style of lounge, it is usual for the legs to be put on after delivery by the customer. If its a reclining type lounge, usually the customer just had to click it together. Its really not hard. If the lounge were to be delivered with the legs on, it could get damaged in the delivery truck. I have shopped for a lot of furniture, and found Harvey Norman to be one of the best stores to get furniture from. Just imagine if you were shopping at Ikea. Everything needs assembly there.

Rary009

Rary009asked

Retail Stores - Furniture

We have ordered a lounge (Delle leather) and paid a deposit but told it can take 10 weeks. Now 7 weeks later the lounge is advertised for $400 less (even though at the time we were told they could not budge on the price). Given we haven't taken delivery are we able to pay the sale price?

1 answer
Pieter M
Pieter M

I don't work for Harvey Norman so cannot really answer your question with any certainty. However, my past experience is to speak to the store manager, if you cannot get help from any sales staff.

Will.N

Will.Nasked

Retail Stores - Electronics

My Toshiba L-50 laptop fan seems to not run and the computer shuts off, I was wondering how long it would take to fix the laptop with the manufactures warranty. I am a student who needs the computer most of the time and I need it as soon as possible

1 answer
Harvey Norman
Harvey N.Harvey Norman

Very sorry to hear this, will. Please visit this link here , and leave your best contact number and email address, and we will look into this further. Kind Regards, Rami -- HN Customer Service

Rog

Rogasked

Retail Stores - Furniture

Who is the Manager of the Marion store in South Australia. I am not impressed with the customer service response to my concerns. Roger

1 answer
Harvey Norman
Harvey N.Harvey Norman

Hi Roger, thanks for your feedback and apologies for your experience. Please visit the below link, leaving your contact number and email, and select the Marion store -- filling in this form will put you in contact with management at the Marion store.

Best regards, Art - HN Customer Service

Matty

Mattyasked

Retail Stores - Electronics

Does Harvey Norman fix blue screen of death?

2 answers
Kotadiatu
Kotadiatu

Blue screen of death is a software fault, and is generally easily remedied by either factory reformatting the computer, or installing a backup that didn't have the issue.
As software faults are easily remedied, HN will likely charge for the service if you bring it in to be reimaged. Manufacturer would do it for you if it's within warranty, but it will take a few weeks.
My best recommendation is head to a tech forum such as toms hardware, post an error report to the forums and some of the members will guide you through the steps of undoing the damage without reformatting the computer.

There are a few avenues. In short, yes they can fix it. You will be charged. It would take about 2-5 hours to fix properly without losing you data.

(The views I have expressed do not represent those of Harvey Norman, seek guidance from store of purchase)

Try pushing the recovery
option key? It only tells you the correct key
during blue screen mode.
Then choose non destructive recovery
wait till it puts everything back to as new.
if on the other hand you choose destructive
recovery, back all your data up either option.

And have a great today!
Greg

jojo

jojoasked

Retail Stores - Electronics

can i cancel my 4 years extended warranty?
before that staff never tell me that need to pay for extra extended warranty
after that when i sigh up
they only ask me to choose year of warranty
i think it is costly because i am still a students

1 answer
Kotadiatu
Kotadiatu

It depends when the extended warranty was purchased. If it was in a reasonable amount of time, and you feel you were mislead by the Sales staff, call in to enquire and you will generally get a prompt response. Depending whether the price was a package deal, you may not be able to get separate pricing and a refund.

Jack

Jackasked

Retail Stores - Electronics

When you stop selling a product like HP Pavilion 27-N107 27" All-in-One Desktop do you ever start selling it again?

1 answer
Bob The Blender
Bob The Blender

http://www.harveynorman.com.au/hp-pavilion-27-n106a-touchscreen-27-all-in-one-desktop.html?CAWELAID=720013240000232532

Kathlyn Starkey

Kathlyn Starkeyasked

Harvey Norman

Staff uniform
What do admin staff wear?

2 answers
Bob The Blender
Bob The Blender

The only reason I can think of, that a Harvey Norman Official hasn't answered your question is.........................
It's sort of like asking a bank what time the armoured truck picks up and delivers cash each day.
Hope you understand my jest !.

Kotadiatu
Kotadiatu

Admin staff will generally wear the same uniform as the sales staff (blue collared shirt), without the exception of occasionally wearing a promotional polo shirt.
I work for Harvey Norman for reference.

DAVID

DAVIDasked

Retail Stores - Furniture

when you purchase product from Harvey Norman, did the salesperson tell you, you have to pay 20% cancellation/restock fee if you want to cancel the order before you pay the money?

12 answers
James
James

Nope, why?

James
James

Nah fhey sidnt

sllo
sllo

Nope, they didnt tell us about that.

Judy

Judyasked

Harvey Norman

Why do Harvey Norman franchisees and staff lie to customers? Is business so bad that you have to scam people out of their hard earned money? I bought an air conditioner on the 31/12/15 on the provision that it would be installed within the next 7 days, why did it take 2 weeks to install? I paid $845 for installation which included removing the old unit, why did you not provide the service I paid for? Why was the old unit not removed?
Why did you say there was a $200 efpos card with the deal you talked me into then not send me the $200 card, just a receipt saying "to be posted." Then why do you have the audacity to say "you will look into it" when in reality you intend to do nothing? My $200 efpos card has been in the post since 31/11/15 and still has not arrived. Do you have an explanation for that?

14 answers
Grumpy Old Man
Grumpy Old Man

Hi Judy. I'm a Grumpy Old Man that's almost 70 and have no affiliation with Harvey Norman however, I couldn't help but read in to your complaints.

I come from a Engineering Technical background and if you don't mind, I'll try and clarify your issues in point order from a buyers perspective and someone with 40+ years of customer service experience before retirement 3 years ago.

First, buying 31 December - well, I think everyone in Australia knows that just about every business except retail was closed until the 4th, 11th & 18th January 2016. To expect an install of a large item, such as an air-con unit by 7th Jan16, would plainly be, expecting too much.
Second, Terminology in any contract is at the detriment of the person whom does not read it - Supply, install and remove is exactly that - if you want the old unit disposed of which I'm guessing is what you refer to, you would need to pay extra and if the word "dispose" is not mentioned, its not included.
Third, Your $200 EFTPOS card has not been in the post since 31/12/15 - as with most business and even large corporates like Harvey Norman, their head offices or subcontracted agencies that issue the $200 bonus cards would not be open until 4th, 11th or 18th Jan16, they would then need approx. 10 days to process the card and about 5 days for postage, so its likely you would receive your $200 EFTPOS card early to mid February 2016.

These days, more and more people fall fowl to their own expectations because, they simply don't read the contracts they enter in to.
What one expects and one receives will always be two different things and blaming someone else for ones lack of time to read a contract is...."silly as".

I hope my explanation appeases your concerns but if not, please feel free to abuse me as well.

Not heard
Not heard

Someone who thinks they have all the correct answers, do you work for the government??

Judy
Judy

Dear Grumpy old man YOU HAVE COMPLETELY MISSED THE POINT....... THEY LIED TO GET MY BUSINESS !!!! what you say albeit incorrect is well and good but I am just repeating what they told me to get my business . I had no expectations apart from them doing what they said they would. And more to the point what you are saying is based purely on assumptions I WAS THERE IT HAPPENED TO ME This was MY experience with Harvey Norman I am just letting people know how they treated ME .
They have an extremely low rating and people have made lots of negative posts so I am sure I am not the only angry and unhappy Harvey Norman customer
All that said If you like shopping there GO FOR IT!!!!

Em L

Em Lasked

Harvey Norman

What is your 'future fabric' made of?? I know ys not leather, but everyone seems incapable of answering this question before we purchase!

1 answer
Aaron T
Aaron T

which product did you see the "future fabric" on? is future the name of the style or pattern? sorry for the lateness.

Tiffany

Tiffanyasked

Harvey Norman

I've paid a $200 deposit on a $1400 lounge that I expected to pay off within 7 day's, now I don't think I can pay it till the following fortnight. Will Harvey Norman hold it for me for that long?

2 answers
Shanice
Shanice

It honestly depends on stock and the franchisee but if you let them know 99% of the time they will be happy to hold it for you.

jkv
jkv

Hi it depends on the franchisee, But they are generally very good and helpful. Good luck. Tell them honestly and they will be ok.

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