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Harvey Norman Questions & Answers (page 3 of 5)
Online, Retail Stores92 questions from our users
Sue Rasked
My husband and I have purchased a Synargy Reclining 3 seater Lounge suite. (The middle section folds down nto convert to a two seater, and has a power board installed. The power board has two normal power outlets and two USB ports. Neither of the USB ports are working. Also the control that makes the reclining function work, has to be double pushed to function. This didn't happen when first installed. Can this part be replaced without having to return the complete recliner couch to the local store? (There is a 2 year warranty on the electrical componants.
No answers
Tracy Rasked
Do you do layby?
No answers
Scotty Basked
Ken. Hodsonasked
Do yous do layby?
And what % do I need for $1.100?
No answers
bidolasked
Does Harvey Norman charge extra for a special order?
Jenasked
Does Harvey at Munno Parra SA do paybyes on Nintendo switch?
No answers
Angelaasked
Brought a large tv in December set it up on the stand and everything and today it fell off the stand and cracked one side of the screen, can it be repaired?
1 answer
It will probably be more expensive to fix than to buy a new one, unfortunately straight in the bin.
My good advice to you or anyone if you purchase a new thin digital TV.
Always buy a (WALL BRACKET) as well as your TV and install it, so it will never fall over.
(These thin OLED tv's are very fragile).
Kazasked
Can u give me a quote for a econavi panosonic heat pump i have a 2 storey house I am a pensioner do u offer any discounts ? My email is [email address removed] look forward to hearing from you
No answers
Sheila Hasked
Belling induction/ convection range available for sale?
No answers
Julieasked
Can I layby an item ?
No answers
Kylz Hasked
I recently ordered a fitbit, but the colour I wanted was out of stock in my store, so was told to order it online and pick it up from the store, how long will it take?
No answers
mary-roseasked
I paid a deposit by phone on a washer because of discount offered by State
government. Product to be delivered in 2 days when I pay balance. Could I cancel order and have deposit on Master Card credited.
No answers
john homerasked
I received message on mobile, 0405601039, -"you have (1) package from Harvey Norman! Ref:7836903W Last chance to pick it up ..http://bit.ly/2FbMH8p". I have just got out of hospital after account but my last contact with H N was several months ago when bought & took small TV. Please let me know what this about? email address -[email address removed]
1 answer
Hi John
It's a scam I received the same thing and also one saying I had a parcel from DHL as well.
I contacted dhl and they told me they were aware of this scam which was in circulation.
Kim Wasked
Can anyone confirm if all HarveyNorman stores will do laybys on a washing machine instead of this interest-free rubbish?
A O’ Brienasked
Hi, we bought a brown corner sofa aprox 8 years ago and it’s flaking even on parts of the sofa that no one even sits on. What is causing this please?
2 answers
Hi, given the sofa is eight years old I would expect some flaking if its faux leather. The sun will also cause it to flake.
I’d say it’s not genuine leather, just bonded leather
julieasked
Mickasked
i got a msg saying I have 1 package to pick up from Harvey Norman last chance to pick up just wondering were from and what it is
No answers
Becasked
I bought a glass and chrome dining setting from Harvey Norman now the top glass panel has actually come unfixed from it's fixing have emailed pictures made calls to the store in question and still have heard nothing back after months besides going into the store and talking to someone in person as it is a fair way from my residence what other options do I have?
1 answer
Call them & give them one more chance if you hear nothing go to the consumers traders & tennants tribunal ( thru fair trading) & lodge a case with them. I had the same problem with Harvey norman, They wouldn't return phone calls, wasn't interested in fixing faulty goods & the store just kept coming up with the most ridiculous excuses & basically wasn't interested. As soon as the consumers & traders tribunal contacted them I had 5 calls from Harvey Norman within in 2 days & they were made replace the faulty item.
Chloeasked
I bought a portable air conditioner yesterday and it wasn't working as expected. Instead of cool air, it was blowing hot air out. When I called them to return, they told me, to refund, it has to be a fault with the machine and if they do refund, they will deduct 30% of the price. Is that correct? I haven't heard of such policy in my life.
3 answers
Chloe, I believe consumer law states that if the product is not fit for purpose, you are entitled to a full refund.
Yes Arkay you are correct, however, with portable air conditioning, the compressor releases hot air. This hot air must be vented OUT of the room in order for the cold air to do its job. All details are explained in the user guide. Also, a venting tube is usually provided in the box along with instructions on how to vent out the air correctly. There doesn't seem to be an issue with the product, it is just not being used correctly.
mmaddogz, how can you tell the the product is being used incorrectly based on the above? Nowhere in the original question does Chloe mention that hot air is being vented from the compressor at the rear of the unit. Seems a bit presumptuous.
Ivanasked
I ordered a laptop 7 days ago and have only received an email saying my credit card is being verified and a confirmation email will follow. Nothing else has been received, not even a confirmation email. In the last few days I have rung repeatedly and always end up on the 'leave a message' option. Several times I have requested a call back but none has been received. The money has been taken from my Dad's credit card already. I have no confidence that I will receive the order within 10 days of purchase. Can anyone tell me how to cancel the order and get a refund?
1 answer
I bought a Laptop online via Click and Collect. 2 hours and you can pick it up, they say. In 2 hours I call, no-one knows what happened. FINALLY same thing, my payment (PayPal( hadn't ben verified! I mean, PayPal is INSTANT
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