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Very rude service
The sales person was so rude. When we advised that Tony, you are arguing with us and we feel it rude. Then he said that we can complain who ever we like. I know my complain won't make any difference on his job, but Harvey Norman lost $9,200.00 business from my family on that day because of his rude behaviour.
Good luck for future Harvey Norman
Do not order online - no communication and late arrival of product
Do not order online - no communication and late arrival of product. Shipping said it would be delivered within 1 - 2 days. No communication surrounding the delay, messaged customer service on email and facebook with no response, had to call our local store three times so they could put me through. It was more hassle than what it was worth. Their online ordering system needs a massive overhaul.
Don't order from these people
Cannot get an online click and collect order right. Have sent it to the wrong store twice. Can't give me any time as to when my order will be ready to collect. Been waiting 6 weeks. Appalling customer service and no way to ring them
Outstanding service and product.
My wife and I recently purchased, a 3 piece sofa suite from Harvey Norman’s, at 36 Clarke Crescent Joondalup 6027.
It was dream shopping experience, no pushy sales person trying to make us take out buy now pay later plans, just helpful advice and guidance regarding our purchase.
It was a considerable spend to us personally, almost $3,000 dollars well worth it though given what we bought. Sandy our sales consultant was wonderful, professional, helpful and most of all personable an asset to her employers; a 10 out of 10 from us.
All in all a v...ery good shopping experience and best of all the suite is made in Australia, good on you Harvey Norman; supporting working Australians. You couldn’t ask for a better shopping experience and outcome for Australians, my wife and I love Harvey Norman’s.
Terrible Experience!!!! Never shopping from Harvey Norman even they are cheaper
Ordered a headphone online. When their security team call me I was sleeping. So my answer is not very clear but they said if they have any further questions they will call me again. However, my order was cancelled. I still want it, so I response their emails to declare that we still want it.
I created more than 10 emails regarding this issue. No response at all. Nobody is able to help you, nobody cares about how you feel. Nobody working to help their customer at all. Terrible experience and Rubbish Service!!!!!!!!!
Will never use harvey norman, totally crap.
If you want to spend hours of time to argue with them, but get nothing back. Go Ahead!!!!
Give them One star because I cannot give 00000
- Verified customer
I’ll never shop here again!
Went into Harvey Norman to buy a Dyson stick vac, the ticketed price was $597 including 2 years product care replacement ( this is an additional warranty that replaces old for new after the manufacturers warranty expires, it costs $119, check it out for yourself on their website).
Seeing that there are 4 retailers in the complex selling the same product I asked for a better price. We agreed on $575. Now when I get home I see on my receipt “EXCLUDEPRODCARE”. This was not part of the agreement. Why would I give up something worth $119 for $22? Complete unethical bait and switch. Our family had to go without other things so we could afford this product and I’ll never step foot in this snake pit again.
Scam product care
Returned faulty goods under product care was told on the spot that it will be covered fully. Returned after a 4 week wait to pick up the item and was told I'd have to pay extra money because when i bought the item it was on sale . I wanted a cash settlement instead but apparently they dont do this at this store . Rude staff that have no clue at all.
Terrible online service: no phone number, no responses to emails
Checked item was available before ordering via webchat and then got an email item was on back order after ordering. Tried to cancel by email, no response. Cancelled by webchat. Had to follow up a week later. After 40mins I got an immediate action after threatening to lodge a PayPal dispute.
No help at a bricks and mortar store because they are franchisees.
Past orders have gone well. Just be prepared to invest some serious time to sort things out if anything goes wrong.
Zero communication - where are my products????
Ordered two products over a week ago. Paid separate postage for each as Harvey Norman seems not to combine postage. Complained to support and received a call that the item will be shipped the next day, still nothing ....wonderful. Now I understand why the reviews are so bad, they are completely hopeless....never again!
Conned into flexirent over paying cash for a laptop now i stand to pay double its worth...never ever will i shop harvey norman again nor would i recommend to anyone to shop there.
- Verified customer
Quick and Easy
I searched for a product on Google, Harvey popped up. Found it, Compared it, Purchased it within 10 minutes. The product arrived (during busy Christmas Time) within a week. And while comparing with other sites, I found I had paid 20% less than RRP.
Also, found it in the colour and model I wanted. Was easy to find in-store, near me (if I wanted the option).
- Verified customer
Awesome service and great products
Bought an air conditioner and a slow cooker and both were on sale- came with extras and amazing follow up service and the staff were very friendly and informative- will be a returning customer
I ordered an air purifier from Harvey Norman Online on 11/12/2019. The website said it would be delivered before Christmas.
On 30/12/2020 the item had not been delivered, so I cancelled the order via Online Chat - after waiting 30+ minutes to connect to an agent.
On 06/01/2020 the item was delivered.
On 06/01/2020 I submitted an online order enquiry requesting collection and a refund. I did not receive a response.
On 07/01/2020 I sent an email to [email protected] requesting collection and a refund. I received an automated re...sponse saying "A support representative will be reviewing your request and will send you a personal response.(usually within 48 hours)." I did not receive any further response. I will now have to waste my time on legal action.
The salesman has no idea
The salesman said the product will need no construction. The box arrived and we opened it- only to find a number of parts and screws for us to put together.
Loyal to Harvey
I always do my product and price research online before entering the store. I have purchased thousands if dollars of stock through Harvey Norman in Preston. I am always happy with the speed of service, stock availability and discounts they provide. Warranty claims have also been really easy too.
Don't buy from Harvey Norman Online
Ordered a phone on line but then received an email saying they rejected my order but they still took the money from my credit card. I then had to spend hours on the phone trying to get my money back - Currently I don't have a phone and now am $1200 out of pocket. Do yourself a favour and don't order from them; it's just not worth it - Harvey Norman's customer service is disgusting. You should be run out of business.
- Verified customer
Never ever buy anything online from Harvey Norman. It was supposed to be a local delivery and still not received the item. Its been 1.5 months now. The support team offers no compensation. Literally I have to check my order status every other day.. and get that frustration build. Very bad service. If I could give -ve stars, I would have no doubt.
Takes too long from online purchase to pickup
Purchased mobile phone online; and after two and a half weeks is not yet ready for pickup. With such a delay, I would expect them to call and apologize, and not me chasing the status every day.
- Verified customer
Not so much Care in Product Care
Sony 4K TV purchased 2 years ago. $4500 spent on TV and Product care replacement.
TV becomes faulty with common Sony blinking red lights.
Show fault to Harvey Norman with information from Sony being one of 3 major faults. Logic Board, Led Lights or Screen.
Patronized by staff saying its probably just a fuse.
Go through the extremely slow process of product care.
Told less than a week to sort out. Now on week 3.
TV inspected and fault is Screen needs to be replaced.
No call backs 3 days later. Have to ring product care to get answers and still no report had been filed. Told would get callback at end of day and as usual no call.
Never buy online from Harv. He takes you money quick, then takes weeks to update you, then tells you your order is delayed, then I cancel it, but takes 5 days to give your money back. You are sh.t Harvey norman
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Questions & Answers
I purchased Bose headphones online a couple of weeks ago never opened, I want to swap them for Sony WH1000XM3 due to better codec for bluetooth connectivity. Is this possible. If so can I exchange in store
I received a fridge 2 days ago works well though my water bottle in door does not get cold Ive tried different settings everything else in fridge cold but the lower shelf on fridge door does not get cold ?
Hi. I had a minor issue with my new fridge which was quickly resolved using the LG Help Portal online. Not sure if your fridge is LG Brand but all the major companies have an online Help Centre where you can either ring them; chat live with them or email them. Hope this helps.
Is your fridge new from Harvey Norman? If yes there is the warranty. Should your fridge be second hand I had a similar issue and the service man replaced a part so now all good.
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