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See the Best Shops in 2019 as rated by Australians on ieatwords.com.au.

Reviews

(864)
(291)
(134)
(278)
(2,043)
  • Incentivised Review Yes (3%) · No (97%)
  • Product Quality
    3.0 (420)
  • Return Claim MadeYes (107) · No (424)
  • Warranty Claim MadeYes (40) · No (317)
  • Product Appearance As advertised (70%) · Not as advertised (30%)
  • Shipping
    1.8 (59)
  • Customer Service
    2.9 (314)

Kuldeep S.

Kuldeep S.South East Queensland, QLD

Very rude service

published

The sales person was so rude. When we advised that Tony, you are arguing with us and we feel it rude. Then he said that we can complain who ever we like. I know my complain won't make any difference on his job, but Harvey Norman lost $9,200.00 business from my family on that day because of his rude behaviour.
Good luck for future Harvey Norman
Thanks
Regards,

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo

Ally L

Ally LSouth East Queensland, QLD

Do not order online - no communication and late arrival of product

published

Do not order online - no communication and late arrival of product. Shipping said it would be delivered within 1 - 2 days. No communication surrounding the delay, messaged customer service on email and facebook with no response, had to call our local store three times so they could put me through. It was more hassle than what it was worth. Their online ordering system needs a massive overhaul.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Product PurchasedApple Watch Series 3
See all answers

Don't order from these people

published

Cannot get an online click and collect order right. Have sent it to the wrong store twice. Can't give me any time as to when my order will be ready to collect. Been waiting 6 weeks. Appalling customer service and no way to ring them

Return Claim MadeNo
Warranty Claim MadeNo
Peanuts

PeanutsWestern Australia

  • 9 reviews

Outstanding service and product.

published

Jack

JackSydney, NSW

Terrible Experience!!!! Never shopping from Harvey Norman even they are cheaper

published

Ordered a headphone online. When their security team call me I was sleeping. So my answer is not very clear but they said if they have any further questions they will call me again. However, my order was cancelled. I still want it, so I response their emails to declare that we still want it.

I created more than 10 emails regarding this issue. No response at all. Nobody is able to help you, nobody cares about how you feel. Nobody working to help their customer at all. Terrible experience and Rubbish Service!!!!!!!!!

Will never use harvey norman, totally crap.

If you want to spend hours of time to argue with them, but get nothing back. Go Ahead!!!!

Give them One star because I cannot give 00000

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

jeff85

jeff85Hunter Region, NSW

  • 2 reviews

I’ll never shop here again!

published

Went into Harvey Norman to buy a Dyson stick vac, the ticketed price was $597 including 2 years product care replacement ( this is an additional warranty that replaces old for new after the manufacturers warranty expires, it costs $119, check it out for yourself on their website).

Seeing that there are 4 retailers in the complex selling the same product I asked for a better price. We agreed on $575. Now when I get home I see on my receipt “EXCLUDEPRODCARE”. This was not part of the agreement. Why would I give up something worth $119 for $22? Complete unethical bait and switch. Our family had to go without other things so we could afford this product and I’ll never step foot in this snake pit again.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHomemaker Center kotara
Product PurchasedDyson vac
See all answers

rednuts81

rednuts81South East Queensland, QLD

  • 2 reviews

Scam product care

published

Returned faulty goods under product care was told on the spot that it will be covered fully. Returned after a 4 week wait to pick up the item and was told I'd have to pay extra money because when i bought the item it was on sale . I wanted a cash settlement instead but apparently they dont do this at this store . Rude staff that have no clue at all.

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationRockhampton
See all answers

hypar

hyparBrisbane

  • 9 reviews

Terrible online service: no phone number, no responses to emails

published

Checked item was available before ordering via webchat and then got an email item was on back order after ordering. Tried to cancel by email, no response. Cancelled by webchat. Had to follow up a week later. After 40mins I got an immediate action after threatening to lodge a PayPal dispute.

No help at a bricks and mortar store because they are franchisees.

Past orders have gone well. Just be prepared to invest some serious time to sort things out if anything goes wrong.

Return Claim MadeYes
Warranty Claim MadeNo

Steve

Steve

  • 2 reviews

Zero communication - where are my products????

published

Ordered two products over a week ago. Paid separate postage for each as Harvey Norman seems not to combine postage. Complained to support and received a call that the item will be shipped the next day, still nothing ....wonderful. Now I understand why the reviews are so bad, they are completely hopeless....never again!

scott

scott

  • 3 reviews

Flexirent scam

published

Conned into flexirent over paying cash for a laptop now i stand to pay double its worth...never ever will i shop harvey norman again nor would i recommend to anyone to shop there.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBerrimah
See all answers

Riddhi P.

Riddhi P.

  • 3 reviews

Quick and Easy

published

I searched for a product on Google, Harvey popped up. Found it, Compared it, Purchased it within 10 minutes. The product arrived (during busy Christmas Time) within a week. And while comparing with other sites, I found I had paid 20% less than RRP.

Also, found it in the colour and model I wanted. Was easy to find in-store, near me (if I wanted the option).

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Brad W.

Brad W.

  • 8 reviews
  • 2 likes

Awesome service and great products

published

Bought an air conditioner and a slow cooker and both were on sale- came with extras and amazing follow up service and the staff were very friendly and informative- will be a returning customer

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Chris

ChrisSydney, NSW

  • 2 reviews

Don't trust

published
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised

The salesman has no idea

published

The salesman said the product will need no construction. The box arrived and we opened it- only to find a number of parts and screws for us to put together.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
See all answers

Beck Y.

Beck Y.Greater Melbourne (Metropolitan), VIC

  • 3 reviews

Loyal to Harvey

published

I always do my product and price research online before entering the store. I have purchased thousands if dollars of stock through Harvey Norman in Preston. I am always happy with the speed of service, stock availability and discounts they provide. Warranty claims have also been really easy too.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationPreston
Product PurchasedSamsung tablet
See all answers

Don't buy from Harvey Norman Online

published

Ordered a phone on line but then received an email saying they rejected my order but they still took the money from my credit card. I then had to spend hours on the phone trying to get my money back - Currently I don't have a phone and now am $1200 out of pocket. Do yourself a favour and don't order from them; it's just not worth it - Harvey Norman's customer service is disgusting. You should be run out of business.

Return Claim MadeNo
Warranty Claim MadeNo

Prakash Indorkar

Prakash IndorkarPerth, WA

  • 4 reviews

Pathetic Service

published

Never ever buy anything online from Harvey Norman. It was supposed to be a local delivery and still not received the item. Its been 1.5 months now. The support team offers no compensation. Literally I have to check my order status every other day.. and get that frustration build. Very bad service. If I could give -ve stars, I would have no doubt.

Shipping

Daniela D.

Daniela D.Greater Melbourne (Outer), VIC

Takes too long from online purchase to pickup

published

Purchased mobile phone online; and after two and a half weeks is not yet ready for pickup. With such a delay, I would expect them to call and apologize, and not me chasing the status every day.
So disappointed..

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedHuawei P30

Wsssup

WsssupGreater Melbourne (Outer), VIC

  • 2 reviews

Not so much Care in Product Care

published
Product Quality
Return Claim MadeYes

Online order

published

Never buy online from Harv. He takes you money quick, then takes weeks to update you, then tells you your order is delayed, then I cancel it, but takes 5 days to give your money back. You are sh.t Harvey norman

Return Claim MadeNo
Warranty Claim MadeNo

Page 1 of 181

Questions & Answers

Leeanne

Leeanneasked

I purchased Bose headphones online a couple of weeks ago never opened, I want to swap them for Sony WH1000XM3 due to better codec for bluetooth connectivity. Is this possible. If so can I exchange in store

3 answers
sjh
sjh

i dont work for hn just had a bad 2 visits with them,
BUT i would just take them back as majority of retailers do accept returns etc.,

george
george

the only way you are going to find out is to go into the store & ask HN wont answer you here

Fired Up
Fired Up

Not for change of mind


Laura S.

Laura S.asked

I received a fridge 2 days ago works well though my water bottle in door does not get cold Ive tried different settings everything else in fridge cold but the lower shelf on fridge door does not get cold ?

4 answers
Paul
Paul

Hi. I had a minor issue with my new fridge which was quickly resolved using the LG Help Portal online. Not sure if your fridge is LG Brand but all the major companies have an online Help Centre where you can either ring them; chat live with them or email them. Hope this helps.

Suzanne Newman
Suzanne Newman

Is your fridge new from Harvey Norman? If yes there is the warranty. Should your fridge be second hand I had a similar issue and the service man replaced a part so now all good.

hammerhead
hammerhead

Have you contacted the store & told them the problem


Pete

Peteasked

can i buy products and installations

2 answers
ben dover
ben dover

ask the store

Fired Up
Fired Up

Just ask the store


Get an answer from our members and Harvey Norman representatives

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