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Fisher & Paykel WashSmart WH8560P2 (8.5kg) Questions & Answers
49 questions from our users
Georgieasked
Can anyone please advise whether they’ve had a problem with their machine not filling with water above 30 degrees at start up? Pipes and water inlet work fine and have been checked for any damage, flow and blockages.
F&P will assist, at a cost. Any advise will be greatly appreciated.
No answers
tintacasked
Why is F&P product support so lousy?
After calling support regarding a leak from the WH8560P2, I waited for 75 minutes before giving up. I then found their live chat, and the person on that had no support strategy other than to schedule a service call.
Other whitewoods manufacturers, eg Bosch, can provide technical suggestions for things that can be tried.
No answers
LCJasked
Can you soak in this machine? It looks like it doesn’t have a soak option but are you able to pause it allowing it the soak before continuing the cycle?
3 answers
Honestly I don't know. For my soiled clothes what works for me is add with your detergent a scoop of gold nappie san. It works for me. I still use cold water.
Thanks. So does this machine have a pause on it?
I am also trying to find the answer to this! Have contacted F&P but their answer is just stating the obvious- that there isnt a soak function, but thats not even my question! Has anyone used the pause button to effectively soak the clothes?
HelenBasked
Does this machine tangle clothes
Kevin Galnaasked
I had trouble with the water not draining (error 37) and I cleaned the filter but no success. I removed the pump but I forgot to photograph the wiring. One is a single wire and the other has 2 wires. Where does each wire go, L or A?
Beautiful quiet machine! We have quite a few Fisher & Paykel appliances in our house and we recommend any of your products to our friends. Kindest Regards, Kevin.
No answers
Sam Basked
Had our machine installed, one successful wash now says error CLR Fltr.
Checked filter nothing there, moved the little fan at the back to reset but still no success.
Error message still there.
Any ideas thanks
No answers
chickyasked
Have had my Washsmart for 3 weeks. Worked perfectly fine until yesterday when it had an error code that there is no water getting to the machine. There is. I decided to put it on a short cycle and it worked perfectly, but now I am using the longer cycle the code keeps appearing. Any suggestions?
No answers
Geoff Wasked
How much does the WH8560P2(8.5kg) machine weigh?
2 answers
its on the website or any sales site under specifications for that model
approx 69Kg.
Dazza Jasked
is there a way to make the end of cycle buzzer louder ?? our previous machine (Miele) was great you could hear it in the house as our laundry is in the garage but this one is so quiet i find myself having to physically check every 5 min and its killing my ocd lol.
thanks
sueasked
Must have done something to the machine when started last time. I can't select any shorter cycle with the knob. A message 'KEY LOC' comes up and I can't change the settings. It is permanently on 2 hour cycle!.
Anyone know how to fix this? Can't see anything in manual
2 answers
You could try this...
To turn Keylock mode ON or OFF:
Touch and hold the KEYLOCK button for 2 seconds.
When activated, the light above the KEYLOCK button is illuminated.
If Keylock mode is activated:
To turn your washer on, touch and hold the POWER button for 2 seconds. This will activate the control panel. Keylock mode will remain activated.
To PAUSE your washer at any time during the cycle, touch and hold the START / PAUSE button for 2 seconds, or touch the START / PAUSE button twice in quick succession.
To STOP your washer or power off at any time, touch and hold the POWER button for 2 seconds or touch the POWER button twice in quick succession.
Thank you! Seems so easy - feel a bit of a fool for not working it out, but the book didn't mention anything!
Mishlasked
Are you all still happy with this F&P front load machine? Mine arrived with a broken latch this week & although the appliance store is happy to swap it over, I'm a bit nervous about the build-quality now and thinking I should swap it for another brand...?
1 answer
Yes very happy with ours, and I've had it since Feb 2017. You should get it fixed or replaced no charge if it's arrived broken. I've had no issues with the quality or strength of the machine and I've got 3 children and do quite a few loads of washing every week. It must have had a heck of a knock to break the latch....especially while it was packaged in the box. I'd ask for a new one in case it's been dropped in transit. There could be more damage to it you're not aware of.
Finnasked
What is error clr fler?
1 answer
clear filter - found behind flap in bottom right hand corner of machine.
It's probably blocked preventing it from draining fast.
TPAasked
Can anybody confirm the length of the drainage outlet hose, for this model? I've read it's shorter than some, so want to be sure it's suitable before purchasing. Many thanks
1 answer
It's not the length- its the height (pressure pump).
You can add an extension (within reason)
Mamamiaasked
When the machine is collecting water to star the washing cycle, the pressure of drawing water seems to be excessive as I can hear the water pipe clank sound each time water is sucked by the washing machine, is there anything I can do? Call the service guy from FIsher and Paykel? Do you think they can put in a pressure reducer or some Sort?
2 answers
The sudden change in pressure is causing the pipes in the house to rattle.
Try turning the tap off until less water is flowing - might help.
You can buy a water hammer arrestor which fits on the tap connection ..this should stop the water hammer..it is a very common problem with all washing machines
Peter Sasked
Error code: E 700?
any ideas?
1 answer
Fault in the main (direct) drive motor or control circuit (below motor at back of machine.)
Cheryaasked
Can I put a dryer on top of this machine?
1 answer
If the washer is on a stable surface ie won't shake on spin cycle
and a mat is installed between the 2 machines - to absorb vibrations..
Helasked
I have a machine full of laundry & water - it wont drain - I cleaned the filter (as needed on the previous load and it is all clear) I have put drain cleaning chemicals down the drain incase it is a light blockage there - now I am stuck, I can't drain that much water through the filter cleaning portal, it will flood the house. How do I drain the water?
1 answer
pull machine forward - yes it is heavy (80kg + mass of water) then tilt back so water level is below door level.
turn on and door will unlock, then water can be scooped out.
Is draim pump operating - listen for its humm.
is spigot under sink blocked, preventing drain hose from draining.
Kerri vasked
Why is water coming up out of the detergent dispenser drawer.. please help.
1 answer
Are you using powder or liquid? If you are using liquid, you need to use the insert that was in the drawer on purchase. If you are using powder (not recommended) then that insert must be removed. Your user manual will explain this also.
Nodasked
My WH8560P2 Front Loader always warms water even when selecting Cold?
Any help would be great.
Thanks
2 answers
I don’t have a solution for you however I have had the same problem - I thought I was imagining it as I never wash in hot or warm water only cold & the clothes always seemed warm when getting them out of washer even when I opened door immediately after it finished.
I haven't had this problem. Cold is cold on mine. I tell you, I would be damned annoyed if I chose a cold wash, and it was still heating up the rinse water! I wonder if the programming can be re-set somehow?
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