As the case with many other reviews on here, I too believed that a purchase via HN on line was a good idea as the stores are usually very good. So I purchased an exercise bike, due to iso, paid $997 and was prepared to wait 5-10 days for delivery. 10 days later I checked the order and it had not progressed. I contacted live chat (really unhelpful) and then went to a store (really unhelpful) then went through WhatsApp. This was successful, messaged and asked to cancel and refund order and this was confirmed that it would be done asap. That was 8...Read more

I ordered a fitbit versa, 3 weeks ago. The parcel has gone missing. The courier company does not know where it is. They cannot find the parcel. I have been on chat every day with no one ever getting on, between the courier and Harvey Norman it is a massive run around. Then I have emailed and been told that a response would be returned in 48 hours. Its been 96 hours and still nothing. There is no number to call, no one to assist. Businesses should not be operating if they are unable to offer a service. I was planning to buy a fridge from this co...Read more

Similar to Mike Anderson's review. I ordered the exercise because it said it was in stock. I also ordered 2 other items which were delivered within 2 days. There was only email to advise that the bike was not in stock and there were awaiting delivery from the supplier. 2 weeks later, no bike, no communication. On Tuesday I contacted HN via WhatsApp Harvey the Chatbot answered (eye roll here). After providing my order number 3 times Harvey told me i was being transferred to a specialist. After waiting 24 hours for the specialist, I tried...Read more

I ordered an exercise bike two weeks ago having noted that most other sites honestly declared they had sold out. Harvey Norman gave no indication when I ordered that they did not have the item in stock indeed they told me that I could expect delivery within 4-10 days (they even charged me for the delivery in advance). Four days later I received an email asking me “to be patient” despite having taken the money (i.e. processed sometime after the order was made at which point they must have known they were out of stock) and that my order was n...Read more

Placing the online order was simple. However self-service is the only service I have received. Once the order was placed I received an email confirmation of the order. Nothing was received after that - no tax invoice, no dispatch advice. The order was placed 08th April 2020 - an item for my daughters birthday 01st May. Even with delays due to Covid-19, this is plenty of time to provide an online shopping order to a customer. I contacted them 18th April via Messenger Bot to follow up, & received the automated reply to say someone would contact m...Read more

Harvey Norman advertised an exercise bike for immediate delivery that met our requirements, On the basis of HNs reputation and the fit to my needs I purchased the ex bike. 9 days after taking the order and payment they sent me a standard email saying the order has been delayed - no revised deliver date given. Checked my order online and that the items was on back order. Taking an order for an exercise bike that you cannot deliver during COVID-19 lock down is unconscionable and un Australian.
HN Online an intermediary - they take an order then...Read more

My order was made on the 2nd of april, on the 9th of april i was emailed by harvey norman saying that the item is no longer in stock and that i have to wait until the company they retrieve the item from restocks the item. i was told that they will contact the company and email me within 3 days regarding when the manufactures will be stocked and they further said they will refund me if it’s a while away. it’s been 2 weeks since this altercation and i’ve been contacting harvey norman through messanger, messages and online nearly everyday and i’ve...Read more

I ordered a blender online and received this box of plastic instead of my product. Mistakes happen and perhaps you are over working your staff. So I jump online and wait in a queue (which initially tells me is a 7 minute wait) 3.5 hours its finally my turn and after some back and forth I was told my blender would be sent. Great, no harm done.
But nothing happened, no confirmation that we had had a discussion about a replacement via email. Another week goes on an I receive an email saying you would send a blender and would send me a tracking num...Read more

Where do I start? For an Australian business, Harvey Norman has been the worst company I've dealt with. On the 18/03/2020 I saw them advertise 10x hand sanitisers for pre-ordering online. They said the delivery timeframe will be between 9 and 14 business days. So I ordered them and paid via Paypal.

After the initial order confirmation email and sms, I received no further correspondence from Harvey Norman in regards to the sanitisers being shipped. After 2 weeks of not hearing anything, on 02/04/2020 I tried looking for their customer support n...Read more