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Reviews

2.0

159 reviews
5
(37)
4
(2)
3
(1)
2
(7)
1
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    1.8 (37)
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ABSOLUTELY DISGUSTING!!!!!!

published

waited three months for our car to be repaired, organised hire car and everything, only to tell us they CANCELLED our service, because they couldn't get the part in, and didn't even bother to tell us, no call, no nothing, three months! worst business in Australia, should be ashamed of yourselves.

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1 comment
Gemini Accident Repair Centre
AMA I.Gemini Accident Repair Centre

Site manager was rude, poor jobs, went back twice still no good, give up

published

Told car would be ready on Thursday, no phone call at all, called Thursday arvo, was told they didnt have anyone to do the job, asked me to call again next week, no eta. Called again next week, they said it would be ready by cob Tuesday, went there to pick up the car, they said no one was available to do the job. Asked me to come back the next day. Got the car the next day, but Front bumper wasn’t fixed, big gap between headlight and bumper. Took it back again, told me to pick it up the next day, no call, called 3pm on that day, they said its not ready! Came back again the following day, surprisingly, nothing was done. Their site manager said they’ve fixed... speechless

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1 comment
Gemini Accident Repair Centre
AMA I.Gemini Accident Repair Centre
Harry Ballzak

Harry BallzakNorth Queensland, QLD

“quantity not quality” Run away fast!

published
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Mrs Zammit

Mrs ZammitPerth, WA

Great experience at your Osborne Park WA Centre.

published

I was directed by my insurance company Budget Direct to go to Gemini Accident Repair Centre In Osborne Park WA to have my car assessed & after that to return to get the repairs done. When I went to drop my car off I was informed about the expected time required to do the repairs & was kept up to date on how things were going. The reception staff were very helpful, the assessor was very thorough & the repairs were carried out quickly & efficiently & I would have no hesitation in recommending them. Thank you so much for your commitment to providing a great service.

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Ryan

RyanSouth East Queensland, QLD

  • 7 reviews

Very rude, unpleasant, unhelpful reception

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Model0000

Model0000Illawarra, NSW

quality of work

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I've had my vw passat r line repaired by gemini Wollongong because they are budget direct preferred repairer and there is contamination in the paint, parts unpainted, scratches that were not there prior to the repair, and moulding not sitting correctly !

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Andrew

AndrewGordon 2906, ACT

  • 5 reviews
  • Verified customer

No quality at all

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Beyond bad

published

I went through the online assessment process (took photos etc), waited a month to get in and was told 6 days later they couldn't do the work.

They also sent me a text saying a hire car had been booked when it hadn't.

If NRMA recommends these guys, forget about them. They had six weeks to figure out if they could do the job. Embarrassing really.

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John

JohnSouth East Queensland, QLD

Unsatisfactory customer service and terrible workmanship?

published

One of the worst customer service experienced by me. Even the repair work was shoddy. My Mazda 3 was sent in for repair after an accident. Was told it will be ready after 6 days but had to chase staff to get updates. No one cared to call and let me know of delays.

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3 comments
Gemini Accident Repair Centre
AMA I.Gemini Accident Repair Centre

Hi John,
Could you please let me know which site looked after your Mazda, thanks?
Regards Jes (Commercial Manager)

John
John

Dear Jes,
My car was repaired at 652, Progress Road, Wacol.
Thank you,
John

Gemini Accident Repair Centre
AMA I.Gemini Accident Repair Centre

Thank you so much John and I'm very sorry to hear about your experience.
I will now forward your issues to the operational team.
Kind Regards Jes

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Keith F.

Keith F.Illawarra, NSW

  • Verified customer

Staff Just really don't care about the work, just try and get it in and Out

published
  • +11
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Hamish

Hamish

  • 2 reviews

Very poor workmanship

published

We have just found we have a major water leak into our car after a repair was done last year. It hasn't rained bad till recently and only just discovered they did not seal a body seam up after it was straightened.
Very poor workmanship.

Muhammad Ali

Muhammad AliCentral West, NSW

  • 3 reviews

An ever terrible experience for Car repair with reference to NRMA.

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phil

phil

  • 2 reviews

Don't take your vehicle here

published

I took my vehicle to Gemini in Caloundra towards the end of October for rear end repairs after accident . Unfortunately the vehicle was returned to me in early December which was 2 weeks later than forecast in an unfinished state . It is now 13 January and there are a couple of things that have still to be finished which I rang the manager about but when they say we will get straight back to you, they do not. All in all a very bad experience. I do not think they really care.
Unfortunately they are a preferred supplier for RACQ. Check with RACQ who their other preferred suppliers are and go there.

Transparency

RPM’s Promise to Customer statement is more of a PR stunt than something all the signatures signed up for.

published

Quality control is appalling and is left to the customer. Life time guarantee shouldn’t mean that you have to sort out original repairs the same day. Numerous defects that RACQ had to address with them.

  • +3
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Goce

GoceSouth East Queensland, QLD

Horrible experience with Eagle Farm branch

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The Gemini Eagle Farm branch what a bunch of Liars and manipulators I will never advise anyone to get their car repaired by them the had my car for 4 weeks did not touch a thing after the told me they only waiting on a bonnet. After 4 weeks of just sitting there I took the car out of there to a different repairer which he got the car done in 4 days and there was a bonnet available in Brisbane not from Japan.To the staff there I advise you you get your lies in order before you ring your customers.

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Check the "quality of the repair" before you contact the customer

published

Replacing a part that was damaged back into the vehicle, should have been replaced with a new part the first time. I pointed out the issue upon inspecting the completed repair, but if I had not noticed it then what? (you think about it) The part was ordered and replaced but the headlight was still not flush with the repair as I ask it to be. It was a headache dealing with them, you may want to continue reading other feedback the company has received, good luck!

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Disappearing Petrol

published

This was the second time I used Gemini in Joondalup . First time there was no issue . This time when I booked the car in I had a full tank . The fuel range on the digital display was 650kM . When I picked the vehicle up the Fuel range was 520 kM and just over three quarters of a Tank . The mileage was only 3 kM more than when I brought it in. The Gemini booking slip clearly showed I brougt the Car in with a full tank !!!

Mick

MickCentral Queensland, QLD

Not good enough

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Took my Ute to the Mackay workshop after hitting a Roo. Car was delivered with a broken windscreen that they finally agreed was there fault after asking me to claim on my insurance. No. Get the car home and find overspray all over the roof and dimples and pieces stuck in the paint where they had repaired. Also the inside door handle thatsIm no winger but this simply isnt good enough. Id saved and worked hard for the Ute and to get it back like it is is not right! leather was ripped obviously when they removed or replaced. Do yourself a favour and go to one of the known local repairers itl save you some heartache if you love your car.

Andy PP

Andy PPSydney Surrounds, NSW

  • 6 reviews

Also know as accident repair management penrith

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runner

runnerPerth, WA

Im doing a runner

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I was rear ended today, rang my insurance company and they have given me this repairer to take my car to. After reading your comments, my car isn't going anywhere near this place. Glad I took the time to read the reviews.

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Questions & Answers

Peter Craig

Peter Craigasked

Address of gemini osborne park, wa?

4 answers
Gemini Accident Repair Centre
AMA I.Gemini Accident Repair Centre

Address: 32 King Edward Rd, Osborne Park WA 6017

Peter Craig
Peter Craig

I have been there before, thanks.
( Wanted the 'phone number, actually ! }

Gemini Accident Repair Centre
AMA I.Gemini Accident Repair Centre

(08) 9242 7377

Louise

Louiseasked

Can I do finance in payments back

1 answer
John
John

Hi Louise,
Not sure what you mean by this question. Could you kindly clarify?
Thank you,
John

Robyn

Robynasked

Can you repair a small dent in car door?

1 answer
WTF
WTF

I would not have them repair my vehicle again, read their review, this should answer your questions.
:)

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