On the 24th of February 2017 Fixed Price Car Service rebranded to AutoGuru.
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Reviewer Photos & Videos
John
- 2 reviews
Great service
Very quick to respond thanks. Will recommend to any one. Price was good and service was very good. Maybe put the number of the place up as well as the address
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PaulSydney, NSW
- 3 reviews
Save $100
Well worth the savings as long as the garage does not charge you extras without permission to make up the discount price check with garage before you leave the car.
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Matthew KIRKSouth East Queensland, QLD
- 2 reviews
Best price by far. Very friendly and professional.
Incredibly timely with responses and the best price. I spoke to Josh to confirm everything and he was brilliant. He knew exactly what he was talking about which was a surprise as I thought it would be just a call centre sort of experience. The whole process was incredibly easy. Will definitely have Autoguru as my go to. Cheers Matt
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David PohatuSouth East Queensland, QLD
- 2 reviews
Mobile Mechanic
Awesome communication, pricing. My-Tech mobile mechanical, real pricing, and give real world information. He told me, what had to be done first. Then went step by step on each repair, and price.To get me back on the road.
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Sarah TGreater Melbourne (Outer), VIC
- 2 reviews
Booking my car in
Pretty happy with the experience so far everything was easy and straight forward. I’m quite happy with the price as well so can’t complain. Can’t really say too much as my car will be getting fixed on Friday so I’ll give a more detailed review then :)
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Tiffany N.South East Queensland, QLD
Very honest and affordable.
100% satisfied. Cheaper than my normal service shop easy to use, comes to you and offers afterpay. Will definitely be using again. convient and easy to find a reliable mechanic.
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Misleading promotions
Do NOT advertise discounts and deals and then only have the participating agents listed in the fine print! The woman on the callback woman from Brisbane was quite rude and not helpful.
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Horrible communication
I booked my first appointment, to which I found out the mechanic was unavailable by email, I tried to call you back. No answer so I left a message twice at 2pm! No return call. I eneded up booking with another mechanic for the day after and returned an email, this was at 3pm! One message from the company with the booking number but no confirmation. This next morning i phoned up twice because the first didn't go through. Only to get told that the second mechanic can not do the designated time slot and I had to wait untill later that day . At which I had commitments. Worst service ever, would never recommend to anyone. And I hope my insurance ceases partnership with your company.
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Perfect service
Fast, efficient and effective way to book a service. It’s as easy as 1,2,3. Skip all the hassle and stress and calling around for quotes. Auto guru does all the hard work for you.
1 comment
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Fabulous service
Great service quick and easy to use! Will definitely use again, my quote was inline with my expectations and the dealer ship close to my hole which was a huge convenience for me.
1 comment
AutoGuru T.AutoGuru
Hey Janine,
Thanks for choosing AutoGuru! An easy, hassle-free booking experience is just one of the things we aim for, so we're glad to hear we could provide this for you. We'll see you next time!... Read more
- The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
Melinda B.Perth, WA
Excellent customer service
Can't recommend West End garage highly enough. Great customer service and communication. Pick up and drop off service available. Great team. I'll definitely be using them from now on. Thank you Mario and Tim!
1 comment
AutoGuru T.AutoGuru
Hey Melinda,
Thanks for a great review! We're glad we could connect you with an awesome mechanic for your car service or repair needs. If you haven't already, be sure to leave a review for West End G... Read more
arage. We're sure Mario, Tim & the team would love to hear the feedback. Check your emails for an invite to review the mechanic directly. Thanks again!Similar opinion? Write a review on ieatwords.com.au!
Good service
My problem was minor but very happy with the work that was done and they did more
Thank you Steve definitely use Ideal Automotive again and good luck with the mobile service
1 comment
AutoGuru T.AutoGuru
Hey Robert,
This is absolutely awesome to hear, thanks for the review! Don't forget to leave a review for the workshop too. With feedback like this we're sure they'd love to hear it. Check your email... Read more
s for an invite to review Steve and the team at Ideal Automotive. See you next time!Similar opinion? Write a review on ieatwords.com.au!
ChristenPerth, WA
Very happy with service by ABS
The service provided by ABS Midland was exceptional! Staff are friendly and thorough with information. ABS was happy to discuss repairs with no pressure. Recommended ABS to friends and workplace.
1 comment
AutoGuru T.AutoGuru
Hey Christen,
Thanks so much for the review! We're thrilled we could connect you with an awesome mechanic for your repair needs. If you haven't already, be sure to leave a review for the team at ABS ... Read more
Midland. We're certain they'd love to hear the feedback too. Check your emails for an invite to review them directly. Thanks again!Similar opinion? Write a review on ieatwords.com.au!
Daniel
- 8 reviews
- Verified customer
Terrible customer service, good idea
I needed logbook service for my car, they sent me to a car service which was great, I was 100% happy with the mechanic, but AutoGuru itself was an awful experience! Here is why:
Pro:
- Introduced a good mechanic.
Cons:
- They promised to send a $10 Uber voucher but they never did.
- They hung up the phone call on me as soon as they realised I called for the voucher and didn't answer my further calls, nor did they call me back although I had left a message on their voice mail.
- After a week they contacted me and instead of resolving the voucher issue they asked me to update the review I left for them.
Final comment: I don't recommend them as they are not honest and I am not going to try their service again.
2 comments
AutoGuru T.AutoGuru
Hi Daniel,
Thanks so much for you patience during this crazy time! We agree, the experience you describe doesn't sound great at all. Whilst we're still on hand to assist customers with their booking... Read more
, unfortunately, as we've shifted to remote work, there may be some interruptions or slight hick-ups when getting in contact with our team.- I did send the details to your email <[email protected]> but your email address is broken and I received delivery failures.
- No link to redeem uber voucher was sent to my mobile, I sent you... Read more
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Krystal S.
- 2 reviews
Simple and quick way of getting quotes!!
The website was very easy to navigate and book!
Basically flawless, would be great if quotes lasted a while longer! No complaints I will use again!
Have already told people about Autoguru!
1 comment
AutoGuru T.AutoGuru
Hey Krystal,
Thanks for the 5-star review! We love providing easy, hassle-free experiences for our customers; from getting quotes right through to making a booking and beyond, so we're thrilled to hear we could do this for you. See you next time!... Read more
- The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
Find out how AutoGuru compares to other Car Service / Repair Centres
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Nice idea for service
I have been advised by a friend of mine to try this web site and I think it is worthy to try. Heading to the target with quality and affordable price.
1 comment
AutoGuru T.AutoGuru
Hey Mo,
Thanks for choosing AutoGuru and for leaving a review! We're happy we could help with your car service needs, and we're looking forward to doing it again. See you then!... Read more
- The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
John SSouth East Queensland, QLD
no driving or phone calls
Easy to use and quick response from all the mechanics in my area also the options to pay makes it more attractive if you have a cash flow, this is the best way to get your servicing done .
1 comment
AutoGuru T.AutoGuru
Hey John,
Thanks for a great review! A hassle-free booking experience is exactly what we aim for, so this is awesome to hear.... Read more
We're always looking at ways to improve though, and we love hearing your feedback. If you'd like to help with this, please send more information about your experience to [email protected]. Thanks again! - The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
Tegan D.South East Queensland, QLD
Great Service and Friendly Staff
They took the extra step in service! A video inspection was sent to me about condition my car is in what has good & what to keep & eye on. I thought it was great!
1 comment
AutoGuru T.AutoGuru
Hey Tegan,
Thanks for the review! We're glad we could connect you with an awesome mechanic for your car service.... Read more
If you haven't already, be sure to leave a review for the mechanic too. We're certain they'd love to hear the feedback. Check your emails for an invite to review them directly. See you next time! - The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
DeniseSydney, NSW
- 2 reviews
Perfect
Great service highly recommended easy to book online confirmation email sent straight away had used service in the past and never had any issues quality service at a affordable price confident that me being a woman didn’t get ripped off Thank you
1 comment
AutoGuru T.AutoGuru
Hey Denise,
Thanks for a great review and welcome back! We love connecting our customers with awesome mechanics for their car service or repair needs, and we're glad we could do the same for you.... Read more
If you haven't already, be sure to leave a review for the mechanic too. We're positive they'd love to hear the feedback. After the service is complete, check your emails for an invite to review them directly. See you next time! - The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
PaulPerth, WA
Easy booking
Booking was easy online with access to Afterpay payment option,I was able to have my repairs done within 24 hours at my home. Confirmation emails were sent promptly.Price was average.
1 comment
AutoGuru T.AutoGuru
Hey Paul,
Thanks for the 5-star review. It's awesome to hear we could connect you with a mobile mechanic to repair your car at your own home, and one that offers Afterpay - bonus! We'll see you next time.... Read more
- The AutoGuru teamSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Wol A.asked
How long does a road worthy test take?
1 answer
AutoGuru T.AutoGuru
Hey Wol,
Thanks for reaching out! A roadworthy usually takes a couple of hours to complete, but this depends on which state you're based in, and the mechanic completing the work. If you'd like to make a booking, or need more information, please call our customer support crew on 1300 655 661, or send us an email at [email protected]. Thanks again!
- The AutoGuru team
domie48asked
Anyone had A windscreen REPLACED
Tanyaasked
Central locking only working when inside car then when u get out stops after 5 minutes what could this be its ve ss v 06
1 answer
AutoGuru T.AutoGuru
Hey Tanya,
Thanks for reaching out, we'd be happy to help! In this case, we suggest requesting an inspection for your vehicle so a mechanic can diagnose the issue. You can request an inspection here; https://www.autoguru.com.au/inspections. If you'd like further assistance, please reach out to our customer support crew on 1300 655 611, or send us an email at [email protected]. Thanks again!
- The AutoGuru Team
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AutoGuru T.AutoGuru
Hey Flora,
Thanks for the 5-star review! This is exactly the kind of service we aim to deliver, so we're thrilled to hear this. We're looking forward to the next time we can provide a hassle-free experience. See you then!... Read more
- The AutoGuru team