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Reviews

4.7

1,797 reviews
5
(1,471)
4
(191)
3
(41)
2
(21)
1
(73)
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    4.6 (364)
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John

John

  • 2 reviews

Great service

published

Very quick to respond thanks. Will recommend to any one. Price was good and service was very good. Maybe put the number of the place up as well as the address

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Paul

PaulSydney, NSW

  • 3 reviews

Save $100

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Well worth the savings as long as the garage does not charge you extras without permission to make up the discount price check with garage before you leave the car.

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Matthew KIRK

Matthew KIRKSouth East Queensland, QLD

  • 2 reviews

Best price by far. Very friendly and professional.

published

Incredibly timely with responses and the best price. I spoke to Josh to confirm everything and he was brilliant. He knew exactly what he was talking about which was a surprise as I thought it would be just a call centre sort of experience. The whole process was incredibly easy. Will definitely have Autoguru as my go to. Cheers Matt

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David Pohatu

David PohatuSouth East Queensland, QLD

  • 2 reviews

Mobile Mechanic

published

Awesome communication, pricing. My-Tech mobile mechanical, real pricing, and give real world information. He told me, what had to be done first. Then went step by step on each repair, and price.To get me back on the road.

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Sarah T

Sarah TGreater Melbourne (Outer), VIC

  • 2 reviews

Booking my car in

published

Pretty happy with the experience so far everything was easy and straight forward. I’m quite happy with the price as well so can’t complain. Can’t really say too much as my car will be getting fixed on Friday so I’ll give a more detailed review then :)

Tiffany N.

Tiffany N.South East Queensland, QLD

Very honest and affordable.

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100% satisfied. Cheaper than my normal service shop easy to use, comes to you and offers afterpay. Will definitely be using again. convient and easy to find a reliable mechanic.

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Misleading promotions

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Do NOT advertise discounts and deals and then only have the participating agents listed in the fine print! The woman on the callback woman from Brisbane was quite rude and not helpful.

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Horrible communication

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I booked my first appointment, to which I found out the mechanic was unavailable by email, I tried to call you back. No answer so I left a message twice at 2pm! No return call. I eneded up booking with another mechanic for the day after and returned an email, this was at 3pm! One message from the company with the booking number but no confirmation. This next morning i phoned up twice because the first didn't go through. Only to get told that the second mechanic can not do the designated time slot and I had to wait untill later that day . At which I had commitments. Worst service ever, would never recommend to anyone. And I hope my insurance ceases partnership with your company.

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Perfect service

published

Fast, efficient and effective way to book a service. It’s as easy as 1,2,3. Skip all the hassle and stress and calling around for quotes. Auto guru does all the hard work for you.

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1 comment
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Fabulous service

published

Great service quick and easy to use! Will definitely use again, my quote was inline with my expectations and the dealer ship close to my hole which was a huge convenience for me.

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1 comment
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Melinda B.

Melinda B.Perth, WA

Excellent customer service

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Can't recommend West End garage highly enough. Great customer service and communication. Pick up and drop off service available. Great team. I'll definitely be using them from now on. Thank you Mario and Tim!

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1 comment
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Good service

published

My problem was minor but very happy with the work that was done and they did more
Thank you Steve definitely use Ideal Automotive again and good luck with the mobile service

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1 comment
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Christen

ChristenPerth, WA

Very happy with service by ABS

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The service provided by ABS Midland was exceptional! Staff are friendly and thorough with information. ABS was happy to discuss repairs with no pressure. Recommended ABS to friends and workplace.

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1 comment
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Daniel

Daniel

  • 8 reviews
  • Verified customer

Terrible customer service, good idea

published

I needed logbook service for my car, they sent me to a car service which was great, I was 100% happy with the mechanic, but AutoGuru itself was an awful experience! Here is why:

Pro:
- Introduced a good mechanic.

Cons:
- They promised to send a $10 Uber voucher but they never did.
- They hung up the phone call on me as soon as they realised I called for the voucher and didn't answer my further calls, nor did they call me back although I had left a message on their voice mail.
- After a week they contacted me and instead of resolving the voucher issue they asked me to update the review I left for them.

Final comment: I don't recommend them as they are not honest and I am not going to try their service again.

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2 comments
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Daniel
Daniel
Krystal S.

Krystal S.

  • 2 reviews

Simple and quick way of getting quotes!!

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The website was very easy to navigate and book!
Basically flawless, would be great if quotes lasted a while longer! No complaints I will use again!
Have already told people about Autoguru!

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1 comment
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Nice idea for service

published

I have been advised by a friend of mine to try this web site and I think it is worthy to try. Heading to the target with quality and affordable price.

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1 comment
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John S

John SSouth East Queensland, QLD

no driving or phone calls

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Easy to use and quick response from all the mechanics in my area also the options to pay makes it more attractive if you have a cash flow, this is the best way to get your servicing done .

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1 comment
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Tegan D.

Tegan D.South East Queensland, QLD

Great Service and Friendly Staff

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They took the extra step in service! A video inspection was sent to me about condition my car is in what has good & what to keep & eye on. I thought it was great!

1 comment
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Denise

DeniseSydney, NSW

  • 2 reviews

Perfect

published

Great service highly recommended easy to book online confirmation email sent straight away had used service in the past and never had any issues quality service at a affordable price confident that me being a woman didn’t get ripped off Thank you

1 comment
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Paul

PaulPerth, WA

Easy booking

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Booking was easy online with access to Afterpay payment option,I was able to have my repairs done within 24 hours at my home. Confirmation emails were sent promptly.Price was average.

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1 comment
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Questions & Answers

Wol A.

Wol A.asked

How long does a road worthy test take?

1 answer
AutoGuru
AutoGuru T.AutoGuru

Hey Wol,

Thanks for reaching out! A roadworthy usually takes a couple of hours to complete, but this depends on which state you're based in, and the mechanic completing the work. If you'd like to make a booking, or need more information, please call our customer support crew on 1300 655 661, or send us an email at [email protected] Thanks again!

- The AutoGuru team

domie48

domie48asked

Anyone had A windscreen REPLACED

3 answers
GARY
GARY

Not as yet as is a quote system

AutoGuru
AutoGuru T.AutoGuru

Hi Domie, feel free to reach out if you're looking for assistance getting your windscreen replaced. Our team as reachable on 1300 655 661, we'd love to help!

- The AutoGuru Team

domie48
domie48

Thanks for the offer however I now made arrangements.

Tanya

Tanyaasked

Central locking only working when inside car then when u get out stops after 5 minutes what could this be its ve ss v 06

1 answer
AutoGuru
AutoGuru T.AutoGuru

Hey Tanya,

Thanks for reaching out, we'd be happy to help! In this case, we suggest requesting an inspection for your vehicle so a mechanic can diagnose the issue. You can request an inspection here; https://www.autoguru.com.au/inspections. If you'd like further assistance, please reach out to our customer support crew on 1300 655 611, or send us an email at [email protected] Thanks again!

- The AutoGuru Team

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