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Reviews

3.8

128 reviews
5
(83)
4
(5)
3
(1)
2
(3)
1
(36)
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    3.4 (41)
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gacvturner

gacvturnerSouth East Queensland, QLD

Extremely good and prompt service

published

2 days after I contacted them they were here took an hour to do the job and they were large scraps and a couple of chips touched up and the car looks brand new.
Job well done. Thank you.

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inconsistent service

published
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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club
lou

lou

  • 2 reviews

efficient and perfect

published

Simon traveled across town and fixed a scratch on my Hyundai in less than 20 minutes. He was efficient and did professional work. He even offered to travel across town again if I required his service.

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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Thank you for the review, Lou. We'll pass on the great feedback to Simon. :)

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gr3y

gr3yVictoria

  • 6 reviews

FAKE/SCAM. useless, use your car insurance instead, or paint yourself.

published
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2 comments
Schmick Car Care Club
Schmick ClubSchmick Car Care Club
gr3y
gr3y

I've already contacted your office 2years ago, and mazda as well, was just a waste if time.
As you've mentioned, better rely on the car insurance instead.
Shcmick: $50/scratch (x10=$500)
Car insurance: $500 excess

Pierina

PierinaGreater Melbourne (Metropolitan), VIC

alloy wheel scrape repair

published

Mitch from Schmick beautifully repaired the gutter scrape to the alloy wheel of my new BMW X2. Mitch was on time, professional, knowledgeable and really nice to deal with. Thanks!

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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Hi Pierina,

Thank you for the review. We're glad to hear you're happy with the repair and will pass on the feedback to Mitch for you.

Hiran

HiranSydney, NSW

  • 2 reviews
  • Verified customer

Scratch Repair

published

Daniel has done a great job, fixing scratches on my car. He is knowledgeable and he helped me explore the best option/better deal for me. He has completed the job on time.

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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Thank you for the review, Hiran. We'll let Daniel know how happy you were with his work.

Louise Kerim

Louise KerimSouth East Queensland, QLD

Amazing

published

This morning I sent an email requesting a repair. I was contacted straight away by the company. Simon from Schmick was here at my place by 12 midday and repaired the scratch on my car. My car looks amazing and I am so thankful for he professional service that I received. Well one.

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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Hi Louise,

Thank you for the wonderful review. We'll pass on the feedback to Simon for you.

Very satisfied

published

Rob Cotter did my repair and I was very happy with the final result. He was unable to straighten the dents in the panels but informed me of that beforehand. His paintwork was excellent

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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Thank you for the review, Zev. We'll be sure to pass on the feedback to Rob for you.

Janna D

Janna DSydney, NSW

  • 2 reviews

Caused more damage to a brand new car

published

I brought a brand new 60k car. Only few months old. I had a minor dent, I was told it will be $100 to repair the dent, no mention of colour paint removal or anything.
Three months later, the technician came to fix the dent. Dent is gone but my car was stripped of the paint protection of 2 panels, no where near the dent, the finish was gritty and paint marks that can be seen 2 meters away. It looks horrible and if I would have known this is the quality I would get, I would be more than happy to keep the minor dent which was barely noticeable.

Now I have been calling customer service for over 1 month, no one has followed up on my enquires at all.

Why continue a membership that causes more damage to a brand new car?

1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Hi Janna,

I can see you have a booking with us for the vehicle. Our technician is bringing your booking forward and we'll make a follow up call after the repair is completed for you.

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Chester

ChesterSydney, NSW

Technician With An Excellence Service

published

Great Effort On Puting My Car Paint Back To It's Origin, Smooth And Superb With The Skills And Excellence Job Carried Out By The Technician With Passion And Professional Way.

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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Thank you for the great review, Chester. :)

Xiao Li

Xiao LiSydney, NSW

Your experience depends on the mechanic they send

published

1st time a hardworking one but poor skills
2nd time I was very satisfied
3rd time the guy said I don't have enough workspace to paint without affecting the neighbours, as if I haven't had my car fixed here before. And he cancelled my first appointment for running out of paint.

5 stars for the 2nd guy, 3 for the 1st, -1 for the 3rd, overall 2 stars

3 comments
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Thank you for the review. If you do have any concerns regarding any bookings or technicians you can always email us at [email protected] and we will look into the matter for you.

Xiao Li
Xiao Li

I have email you and sent another repair request, if you can solve this problem I'm happy to delete this review or change it to positive.

Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Hi Xiao,

I had send through a reply yesterday but if you have sent through a second email with the wheel request I am happy to follow this up today for you. I will send an email to confirm everything for you.

Rafael D.

Rafael D.

  • 2 reviews

Good service!

published

Rob did a good job on the scratch on my car! Answered all my questions and offered some advice. I am happy with the result, two thumbs up for him!

1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Thank you for the review, Rafael. We will pass on the feedback to Rob for you.

Tom McDowell

Tom McDowellSydney, NSW

  • Verified customer

Luigi is an awesome technician

published

I have used Luigi twice how. After the first job I specifically asked for him. His attention to detail is amazing and he even came back on another day on his own time to finish buffing the car cause he ran out of time 10/10

1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Thank you for the review, Tom. We'll pass on the feedback to Luigi. :)

Cholo E.

Cholo E.Sydney, NSW

  • 2 reviews
  • Verified customer

Took a long time for an appointment but satisfied

published
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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Hi Cholo,

Thank you for the in depth review. We're glad you were happy with the service and have passed on the feedback to Vince for you.

Janet

JanetSouthwest, VIC

  • Verified customer

More Than Impressed

published

I have had Shaun from Schmick Scratch & Dent assist to repair my car on 2 occasions now. Both times he was punctual, did an amazing repair & my car had the brand new feels again. Shaun's work is outstanding - very happy client here!!

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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

That's wonderful to hear, Janet. We'll pass on the feedback to Shaun for you. :)

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GOOD,PROFESSIONAL WORKMANSHIP

published

Simon Russell turned up when he said he would. No problem for him to come to our place instead our business where the repair was going to take place.
Simon turned up on time and did a wonderful job. All scratches on the front passenger side of the car are now gone. Perfect job.
Thank you

George Kloboucek

1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

We're glad to hear your car looks new again. :) We'll let Simon know how happy you are with the work.

Robert

RobertGreater Melbourne (Metropolitan), VIC

Happy customer

published

Rob did a very professional job. Exceeded expectations even though end result was that damage not totally invisible. However I was informed of this from the outset so no surprise. Very honest and friendly chap is Rob

1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Thank you for review, Robert. We'll be sure to pass on the feedback to the tech for you. :)

Sumeet

SumeetSydney, NSW

Total Scam, schmick Is Another Name For Scam.

published

I am the victim of their gold membership, when I tried using their service I was told a wait of 3-4 weeks and after that a technician visits and says, all 3-4 dents and scratches are not covered, I cant fo it ..as it will take half a day ... we can only do credit card size scratch and dent. All the hidden condition ready as excuse were ready. Total fraud company..even the dealers should be ashamed off ..rather should kick these Schmick scammer out.

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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club
SS_QLD

SS_QLDSouth East Queensland, QLD

Giving 1 star is heartbreaking

published

Should be zero stars. Don't waste your money. I was hard sold this membership for a hefty $1000 with a new BMW, never have to worry about chips and scratches again they said... hilarious. After 6 months and around 6 missed appointments and another 10 or so promised phone calls and countless chasing emails I've given up. 2 technicians have viewed the car at different times and promised to do the repair and just didn't turn up. I'd literally be ashamed of this amateur service if this was my company and I'll certainly be venting at BMW when I go for service next week. God knows why they associate themselves with this company.. literally embarassing.

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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Hi,

Can you please contact us at [email protected] so that we can investigate this for you?

They lie

published

Scam company. Purchased insurance and tried to claim several times. No claim was accepted. It’s too close to sensor or at the corner or clip is broken. One claim was accepted Finally but repairer came to charge 350$ not $50 as policy said. He said you can refer to the policy book. But when the sales people sold me the insurance, he said per scratch $50. It’s scam. Don’t buy this company insurance.

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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club
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Questions & Answers

Luciano D.

Luciano D.asked

I have scmick protection on my 2020 mazda CX3 what is the best car wash for my car, I have been told a wash with silicone free. Please any suggestions.

No answers
Janna D

Janna Dasked

I am a Schmick member. I brought a new Rav 4 last year with me dealership. I had a minor dent on it and submitted a request in December 2020. Come January 2020, I was told it will be $100 to repair the dent, no mention of colour paint removal or anything.
Beginning of March, the technician came to fix the dent. 4 hours and $100 later, dent is gone but my $50000+ car was stripped of the paint protection of 2 panels, no where near the dent, the finish was gritty and paint marks that can be seen 2 meters away. It looks horrible and if I would have known this is the quality I would get, I would be more than happy to keep the minor dent which was barely noticeable.

Now I have been calling customer service for over 1 month, no one has followed up on my enquires at all.

Why continue a membership that causes more damage to a brand new car?? And where’s the customer service to fix this problem? Obviously non-existent. Scam company - beware.

1 answer
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Hi Janna,

I'm sorry to hear about the situation. We're looking into this now and will be in touch.

Kade.

Kade.asked

Hi, I am a schmick member but cannot find my membership number, how do I go about obtaining this??
Thanks

2 answers
Noor P.
Noor P.

Contact the dealership you bought vehicle from

Honda buyer
Honda buyer

If the Schmick membership came with a car purchase, yes, the best way to get the details is through the car dealer (they are likely to be responsive to a buyer, who hopefully will buy again). If you paid directly to Schmick, you will need to phone Schmick.

Get an answer from our members and Schmick Car Care Club representatives

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