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Reviewer Photos & Videos
gacvturnerSouth East Queensland, QLD
Extremely good and prompt service
2 days after I contacted them they were here took an hour to do the job and they were large scraps and a couple of chips touched up and the car looks brand new.
Job well done. Thank you.
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inconsistent service
third time getting some scratches fixed:
1st experience 5/5
2nd experience 4/5 due to technician not quite nice
3rd what a joke. send a request in mid March, got no response until a 3rd follow up email, which the respond was they also try to get in touch, haha (and I hope he was joking or else a very poor customer service), asked them to attach those emails so I can check why I missed them (obviously they ignore that). Finally, got through to a technician and schedule a day and time which per usual another 2-3 weeks later, he cancel it on the d...Read more
1 comment
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lou
- 2 reviews
efficient and perfect
Simon traveled across town and fixed a scratch on my Hyundai in less than 20 minutes. He was efficient and did professional work. He even offered to travel across town again if I required his service.
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the review, Lou. We'll pass on the great feedback to Simon. :)
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gr3yVictoria
- 6 reviews
FAKE/SCAM. useless, use your car insurance instead, or paint yourself.
wife's car, minimal scratches. same on the photo on the brochure.
service guy came. came up with several reasons why he can't fix it.
stated better to claim with your CAR INSURANCE.
same with a friend of mine, tried making a claim. same response.
claim from your car insurance instead.
bought paint and watched youtube, painted myself for $90.
will not issue refund. talked to mazda will pass you to shmick, and shmick will pass you back to mazda....Read more
this is probably why they still accept new policies even if the car is few months off from brand new. cause it's a scam. other posts must be fake. or maybe random technicians getting lazy to do the job. but x2 incidence, my wife and a friend, ain't coincidence. I made claims from anz credit card travel insurance, and onepath income protection, both got approved and paid. hope they get a law suit soon. KARMA WILL COME FOR YOU!2 comments
Schmick ClubSchmick Car Care Club
Hi,
Can you please send us an email to [email protected] regarding the issue? Unfortunately I am unable to assist without knowing what the damage was.... Read more
Please be aware that we are unable to assist with damage that would qualify as insurance work as we are a small damage membership service.I've already contacted your office 2years ago, and mazda as well, was just a waste if time.
As you've mentioned, better rely on the car insurance instead.
Shcmick: $50/scratch (x10=$500)
Car insurance: $500 excess
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PierinaGreater Melbourne (Metropolitan), VIC
alloy wheel scrape repair
Mitch from Schmick beautifully repaired the gutter scrape to the alloy wheel of my new BMW X2. Mitch was on time, professional, knowledgeable and really nice to deal with. Thanks!
1 comment
Schmick ClubSchmick Car Care Club
Hi Pierina,
Thank you for the review. We're glad to hear you're happy with the repair and will pass on the feedback to Mitch for you.
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HiranSydney, NSW
- 2 reviews
- Verified customer
Scratch Repair
Daniel has done a great job, fixing scratches on my car. He is knowledgeable and he helped me explore the best option/better deal for me. He has completed the job on time.
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the review, Hiran. We'll let Daniel know how happy you were with his work.
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Louise KerimSouth East Queensland, QLD
Amazing
This morning I sent an email requesting a repair. I was contacted straight away by the company. Simon from Schmick was here at my place by 12 midday and repaired the scratch on my car. My car looks amazing and I am so thankful for he professional service that I received. Well one.
1 comment
Schmick ClubSchmick Car Care Club
Hi Louise,
Thank you for the wonderful review. We'll pass on the feedback to Simon for you.
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Very satisfied
Rob Cotter did my repair and I was very happy with the final result. He was unable to straighten the dents in the panels but informed me of that beforehand. His paintwork was excellent
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the review, Zev. We'll be sure to pass on the feedback to Rob for you.
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Janna DSydney, NSW
- 2 reviews
Caused more damage to a brand new car
I brought a brand new 60k car. Only few months old. I had a minor dent, I was told it will be $100 to repair the dent, no mention of colour paint removal or anything.
Three months later, the technician came to fix the dent. Dent is gone but my car was stripped of the paint protection of 2 panels, no where near the dent, the finish was gritty and paint marks that can be seen 2 meters away. It looks horrible and if I would have known this is the quality I would get, I would be more than happy to keep the minor dent which was barely noticeable.
Now I have been calling customer service for over 1 month, no one has followed up on my enquires at all.
Why continue a membership that causes more damage to a brand new car?
1 comment
Schmick ClubSchmick Car Care Club
Hi Janna,
I can see you have a booking with us for the vehicle. Our technician is bringing your booking forward and we'll make a follow up call after the repair is completed for you.
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ChesterSydney, NSW
Technician With An Excellence Service
Great Effort On Puting My Car Paint Back To It's Origin, Smooth And Superb With The Skills And Excellence Job Carried Out By The Technician With Passion And Professional Way.
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the great review, Chester. :)
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Xiao LiSydney, NSW
Your experience depends on the mechanic they send
1st time a hardworking one but poor skills
2nd time I was very satisfied
3rd time the guy said I don't have enough workspace to paint without affecting the neighbours, as if I haven't had my car fixed here before. And he cancelled my first appointment for running out of paint.
5 stars for the 2nd guy, 3 for the 1st, -1 for the 3rd, overall 2 stars
3 comments
Schmick ClubSchmick Car Care Club
Thank you for the review. If you do have any concerns regarding any bookings or technicians you can always email us at [email protected] and we will look into the matter for you.
I have email you and sent another repair request, if you can solve this problem I'm happy to delete this review or change it to positive.
Schmick ClubSchmick Car Care Club
Hi Xiao,
I had send through a reply yesterday but if you have sent through a second email with the wheel request I am happy to follow this up today for you. I will send an email to confirm everything for you.
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Rafael D.
- 2 reviews
Good service!
Rob did a good job on the scratch on my car! Answered all my questions and offered some advice. I am happy with the result, two thumbs up for him!
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the review, Rafael. We will pass on the feedback to Rob for you.
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Tom McDowellSydney, NSW
- Verified customer
Luigi is an awesome technician
I have used Luigi twice how. After the first job I specifically asked for him. His attention to detail is amazing and he even came back on another day on his own time to finish buffing the car cause he ran out of time 10/10
1 comment
Schmick ClubSchmick Car Care Club
Thank you for the review, Tom. We'll pass on the feedback to Luigi. :)
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Cholo E.Sydney, NSW
- 2 reviews
- Verified customer
Took a long time for an appointment but satisfied
I live in Sydney and I submitted a request in Jan 6 in which the first contact from customer support was in Jan 8. Customer support was professional and prompt in the acknowledgement and reply but unfortunately, the earliest appointment is already for the next month. That was ok for me as I was not in a hurry but I find that the requirement for a suitable work space is very strict and inflexible given that the fix required for me was just a touch up and some manual buff (obvious in the photos I submitted). I would recommend that an assessment o...Read more
f the reported damage be done properly so that the customer is advised correctly whether a normal space (without power) is enough. It's hard for people like me who live in an apartment (without their own ground level garage with power) to find a suitable work space. I ended up asking my dealer for a space just for a simple job done because the company doesn't have their own shop in NSW. Nevertheless, Vince did a good job in doing the touch-ups for me and even gave advice for a few things that I asked him. He was punctual (even waited for 5-7mins for me), really professional and knows a lot about car paints. Kudos to him for a wonderful job done! My opinion is that it's worth getting Schmick for 2 years because as my sales person said, "You'd want to make your car immaculate in the first 1-2 years but after that, door nicks or any unavoidable damage wouldn't matter." Tips for people who are thinking of subscribing: 1. This is NOT a car insurance but an on-call car paint fix service 2. Make sure that you understand the limitations and conditions so DON'T get frustrated if they can't fix it or they ask for more money! A lot of scenarios are covered in the $50 fix (see their brochure) but if not, they will give you a discount for being a member 3. Buy the subscription from the dealer but be sure to ask for good discount! I got mine for a 36% off the original price (for 5 years) but you might be able to do better. 4. The subscription price and membership type will be different if you buy outside 5. Make sure that you have the "suitable workspace" which is a ground level garage with power (that's right, no basements or public space). If you don't have that, ask the dealer if they do provide it and make sure they will remember that conversation when its' time for you to request for it.1 comment
Schmick ClubSchmick Car Care Club
Hi Cholo,
Thank you for the in depth review. We're glad you were happy with the service and have passed on the feedback to Vince for you.
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JanetSouthwest, VIC
- Verified customer
More Than Impressed
I have had Shaun from Schmick Scratch & Dent assist to repair my car on 2 occasions now. Both times he was punctual, did an amazing repair & my car had the brand new feels again. Shaun's work is outstanding - very happy client here!!
1 comment
Schmick ClubSchmick Car Care Club
That's wonderful to hear, Janet. We'll pass on the feedback to Shaun for you. :)
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GOOD,PROFESSIONAL WORKMANSHIP
Simon Russell turned up when he said he would. No problem for him to come to our place instead our business where the repair was going to take place.
Simon turned up on time and did a wonderful job. All scratches on the front passenger side of the car are now gone. Perfect job.
Thank you
George Kloboucek
1 comment
Schmick ClubSchmick Car Care Club
We're glad to hear your car looks new again. :) We'll let Simon know how happy you are with the work.
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RobertGreater Melbourne (Metropolitan), VIC
Happy customer
Rob did a very professional job. Exceeded expectations even though end result was that damage not totally invisible. However I was informed of this from the outset so no surprise. Very honest and friendly chap is Rob
1 comment
Schmick ClubSchmick Car Care Club
Thank you for review, Robert. We'll be sure to pass on the feedback to the tech for you. :)
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SumeetSydney, NSW
Total Scam, schmick Is Another Name For Scam.
I am the victim of their gold membership, when I tried using their service I was told a wait of 3-4 weeks and after that a technician visits and says, all 3-4 dents and scratches are not covered, I cant fo it ..as it will take half a day ... we can only do credit card size scratch and dent. All the hidden condition ready as excuse were ready. Total fraud company..even the dealers should be ashamed off ..rather should kick these Schmick scammer out.
1 comment
Schmick ClubSchmick Car Care Club
Hi Sumeet,
If there are scratches and dents on the car unfortunately this does not qualify as a single $50 repair. If our technician can repair any larger damage for you they will provide a quotation... Read more
that will be more cost effective than going to a panel shop. You can email us at [email protected] if you want to discuss any quotations you have been given.Similar opinion? Write a review on ieatwords.com.au!
SS_QLDSouth East Queensland, QLD
Giving 1 star is heartbreaking
Should be zero stars. Don't waste your money. I was hard sold this membership for a hefty $1000 with a new BMW, never have to worry about chips and scratches again they said... hilarious. After 6 months and around 6 missed appointments and another 10 or so promised phone calls and countless chasing emails I've given up. 2 technicians have viewed the car at different times and promised to do the repair and just didn't turn up. I'd literally be ashamed of this amateur service if this was my company and I'll certainly be venting at BMW when I go for service next week. God knows why they associate themselves with this company.. literally embarassing.
1 comment
Schmick ClubSchmick Car Care Club
Hi,
Can you please contact us at [email protected] so that we can investigate this for you?
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They lie
Scam company. Purchased insurance and tried to claim several times. No claim was accepted. It’s too close to sensor or at the corner or clip is broken. One claim was accepted Finally but repairer came to charge 350$ not $50 as policy said. He said you can refer to the policy book. But when the sales people sold me the insurance, he said per scratch $50. It’s scam. Don’t buy this company insurance.
1 comment
Schmick ClubSchmick Car Care Club
I'm sorry to hear about the miscommunication regarding the membership program. Schmick are not affiliated with any insurance company and we are unable to assist with larger damage that qualifies for i... Read more
nsurance. This includes broken and replacement parts. If your vehicle does have larger damage it is best to contact your insurance provider.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Luciano D.asked
I have scmick protection on my 2020 mazda CX3 what is the best car wash for my car, I have been told a wash with silicone free. Please any suggestions.
No answers
Janna Dasked
I am a Schmick member. I brought a new Rav 4 last year with me dealership. I had a minor dent on it and submitted a request in December 2022. Come January 2022, I was told it will be $100 to repair the dent, no mention of colour paint removal or anything.
Beginning of March, the technician came to fix the dent. 4 hours and $100 later, dent is gone but my $50000+ car was stripped of the paint protection of 2 panels, no where near the dent, the finish was gritty and paint marks that can be seen 2 meters away. It looks horrible and if I would have known this is the quality I would get, I would be more than happy to keep the minor dent which was barely noticeable.
Now I have been calling customer service for over 1 month, no one has followed up on my enquires at all.
Why continue a membership that causes more damage to a brand new car?? And where’s the customer service to fix this problem? Obviously non-existent. Scam company - beware.
1 answer
Schmick ClubSchmick Car Care Club
Hi Janna,
I'm sorry to hear about the situation. We're looking into this now and will be in touch.
Kade.asked
Hi, I am a schmick member but cannot find my membership number, how do I go about obtaining this??
Thanks
2 answers
Contact the dealership you bought vehicle from
If the Schmick membership came with a car purchase, yes, the best way to get the details is through the car dealer (they are likely to be responsive to a buyer, who hopefully will buy again). If you paid directly to Schmick, you will need to phone Schmick.
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Schmick ClubSchmick Car Care Club
Hi,
With regards to repairs each service area is different and has different wait times. More popular areas can have longer waiting times. If you do experience any issues with a technician or an outs... Read more
tanding repair please let us know by emailing [email protected] and we can follow this up for you.