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Reviews

3.7

129 reviews
5
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4
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3
(1)
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1
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    3.4 (41)
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They lie

published

Scam company. Purchased insurance and tried to claim several times. No claim was accepted. It’s too close to sensor or at the corner or clip is broken. One claim was accepted Finally but repairer came to charge 350$ not $50 as policy said. He said you can refer to the policy book. But when the sales people sold me the insurance, he said per scratch $50. It’s scam. Don’t buy this company insurance.

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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club
Rhonda Eaton

Rhonda EatonGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Dominic Imeneo does fantastic work!!

published

Have had Dominic do repairs on my daughters car as well as mine. He is a very knowledgeable/ experienced technician who does high quality work. Highly recommend him...a great guy!

1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Thank you, Rhonda. We'll pass along your great feedback to Dominic. :)

ras_x

ras_xGreater Melbourne (Outer), VIC

  • 12 reviews
  • 1 like
  • Verified customer

Fabulous technician that did a fabulous job!

published
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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

We're glad to hear you're happy with Dominic's work. We will pass on the feedback for you. :)

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KJB2000

KJB2000Perth, WA

  • 3 reviews

Waste of money - can't fix a dent in a door???!!!

published

Purchased this membership with the purchase of a new Audi. First claim in a year for a dent in the rear passenger door (with no scratches, just a narrow dent). Response to request email was that a dent specialist would not be able to repair the back of the dent. So i have dent and scratch repair membership when doors aren't fixable for dents - a significant amount of the surface area of the car that could be dented.
Ridiculous waste of money. Very disappointed.

1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

We're sorry to hear about your negative experience. Sometimes a dent cannot be repaired back to 100% if there is no rear access to the damage. If you require more information you can email us: [email protected]

Noor P.

Noor P.South East Queensland, QLD

  • 2 reviews

Very poor service

published

10 days after lodging repair claim, they still haven’t contacted me after an initial email stating that I would be contacted within 48 hours. When you ring the 1300 567 567 number, it is continually engaged.

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2 comments
Schmick Car Care Club
Schmick ClubSchmick Car Care Club
Noor P.
Noor P.

Thank you. Finally got a call back. However, repairs can’t be done for another 3 months . Totally unsatisfactory.

Honda buyer

Honda buyerSydney, NSW

Appalling service - be warned

published
1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Hi,

We would be happy to chase this repair up for you. If you can please contact us at [email protected] we can look into the situation for you.

Tom N.

Tom N.Sydney, NSW

Mark from hills in Sydney was really good.

published

Mark servicing Hills in Sydney was really helpful, friendly and courteous. He gave great tips while repairing. The admin on call was very friendly too. The only con will be in admin there was a mix up on date. Although it worked well this time but hope it was just one off.

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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Hi Tom,

We're glad to hear everything worked out well and I will pass on the feedback to Mark.

Satisfied client

Satisfied clientSouth East Queensland, QLD

Repair to scratches on passenger side rear panel

published

Would not even know it had been damaged! Such a good repair by Ken of Schmick Scratch & Dent. Very professional manner and excellent workmanship. Ken arrived on time, and I was extremely satisfied with the result.

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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

We're happy to hear Ken did such a wonderful job and will be sure to pass on the feedback to him. :)

johno

johnoSydney Surrounds, NSW

  • 3 reviews

Do not Buy this !

published
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2 comments
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Hi Johno,

We're sorry about the technician being late on Friday for your repairs. As discussed on Friday, he was having van issues but was happy to book you as a priority for the new year.

johno
johno

Well also I was told he was on his way by your own manager which was an utter lie ....

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Denis Zuvela

Denis ZuvelaPerth, WA

Big scam guys be careful

published
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Don't waste your money on Schmick!

published

Recently purchased a membership with a new car and needed a repair. Have been waiting 5 weeks for the repair to be looked at and each time I call I'm advised the Head Technician will contact me, but to date nothing. Extremely poor service!!! Called again Friday and still no call back. This so called Head Technician must be extremely busy or just doesn't care. Contacted Up2Scratch and they provided a quote and follow up within 2 hours. Dealerships are happy to sell it to you, make commission and then wash their hands of any assistance needed. Schmick Customer Service is appalling.

1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club
Lee Lits

Lee LitsGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent repair

published

Sean charles came and repaired my rear bumper this week. Sean is an asset to the company, he was professional, polite, friendly, punctual and did a fantastic job. I absolutely love schmick and have had several repairs done over the past few years and my car always looks schmick.

1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Thank you for your review, Lee. We'll pass on your great feedback to Sean. :)

Great

published

I just had my car fixed by Daniel Granata . His a very polite young man and puts in 110% . Always making sure his work is satisfactory -. I cant speak more highly of his work and attitude. My Car turned out fantastic . Thanks Daniel once again .

1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Hi Sabina,

That's great to hear. We'll be sure to pass on the feedback to Daniel for you.

Beware after sale dealer commission

published

Prices seem to vary hugely. With my new vehicle I was quoted $695 for first year then it goes up each year by$100 =$2385 total for 3years.
Spoke to a friend who recently bought a new car and she paid only $650 total for 3 years. Go direct to Schmick. Dealers are scamming.

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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Hi Stevu,

Unfortunately since we don't sell the membership we are unaware of dealership pricing. It may be best to speak to a couple of different dealers regarding what they can do for you.

Excellent service

published

I can't complain about anything at all as the service was excellent. Dale is polite & explained the procedure extremely well & after an hour, I now have a scratch-free car again. I'm so glad I decided to take out this extra policy. The extra $50 is well spent in my opinion. Will definitely use them again but hope I never have to.

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Jeramy

JeramySydney, NSW

  • 4 reviews

First contact with them and they told me "It's probably going to cost more". Now no reply at all!

published
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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Don't waste your money!!!

published

The entire reason I asked for the repairs was to fix a scratched bumper and small dent. They came out to do touch ups only even after sending photos and emailing the details of what we wanted. The guy who came out was nice enough but the office called and wanted to charge 5 times the call out fee on top of what I was already paying! For the cost of the membership I could have had the areas fixed for much less. Save your money and don't bother.

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1 comment
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Great fix

published

I have used Schmick to repair my damaged alloy wheel hubs on two occasions. Jarrod has done a great job on two separate occasions. Easy to deal with & does a great repair.

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Julie

JulieDarling Downs, QLD

Excellent service by Simon Russell

published

I was very impressed with the service and workmanship provided by Simon Russell! His eye for detail, level of professionalism and paint matching was second to none. What a great service! It took him about 30 minutes and my car looked as good as before the scrape happened.
I would like pass on my thanks again to Simon for his work and the outcome achieved on my car. I would definitely recommend Simon to anyone needing this kind of professional service!

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Graeme

GraemeSydney, NSW

Is this a scam?

published

We live in an apartment - therefore it's impossible to get them to come and complete the works. Even though we have a perfectly suitable space, with ventilation. They then said to ask our BMW service centre to use their workshop to which BMW told me this is not possible and they had heard terrible things about Schmick from other customers. They will not repair the scratch on the door unless we pay a further $350 as it's over 6 cms (it's about 10cms long). To just have the rims repaired it's going to take up to 2 months to have someone come out and fix it. Basically, they do anything they can to not repair your car. I'm amazed BMW actually associate with this brand.

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Questions & Answers

Luciano D.

Luciano D.asked

I have scmick protection on my 2020 mazda CX3 what is the best car wash for my car, I have been told a wash with silicone free. Please any suggestions.

No answers
Janna D

Janna Dasked

I am a Schmick member. I brought a new Rav 4 last year with me dealership. I had a minor dent on it and submitted a request in December 2022. Come January 2022, I was told it will be $100 to repair the dent, no mention of colour paint removal or anything.
Beginning of March, the technician came to fix the dent. 4 hours and $100 later, dent is gone but my $50000+ car was stripped of the paint protection of 2 panels, no where near the dent, the finish was gritty and paint marks that can be seen 2 meters away. It looks horrible and if I would have known this is the quality I would get, I would be more than happy to keep the minor dent which was barely noticeable.

Now I have been calling customer service for over 1 month, no one has followed up on my enquires at all.

Why continue a membership that causes more damage to a brand new car?? And where’s the customer service to fix this problem? Obviously non-existent. Scam company - beware.

1 answer
Schmick Car Care Club
Schmick ClubSchmick Car Care Club

Hi Janna,

I'm sorry to hear about the situation. We're looking into this now and will be in touch.

Kade.

Kade.asked

Hi, I am a schmick member but cannot find my membership number, how do I go about obtaining this??
Thanks

2 answers
Noor P.
Noor P.

Contact the dealership you bought vehicle from

Honda buyer
Honda buyer

If the Schmick membership came with a car purchase, yes, the best way to get the details is through the car dealer (they are likely to be responsive to a buyer, who hopefully will buy again). If you paid directly to Schmick, you will need to phone Schmick.

Get an answer from our members and Schmick Car Care Club representatives

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