Reviewer Photos & Videos
Scam company. Purchased insurance and tried to claim several times. No claim was accepted. It’s too close to sensor or at the corner or clip is broken. One claim was accepted Finally but repairer came to charge 350$ not $50 as policy said. He said you can refer to the policy book. But when the sales people sold me the insurance, he said per scratch $50. It’s scam. Don’t buy this company insurance.
- Verified customer
Fabulous technician that did a fabulous job!
I cannot speak of Dominic Imeneo highly enough. He turned up on time, inspected the job (jobs) and summed up what was needed and how to tackle it immediately. My work needed polishing, touching up and, in two places respray.
The cost was $200 and it was $200 that was so well spent. I doubt that a panel beater would have fixed the stone chips for $200 let alone the other work, such as two deep gouges from some hoon on the rear quarter panel.
Dominic is very personable, and incredibly skilful and I cannot recommend his work too highly and Schm...ick is a wonderful investment for our car, and the money we spend on membership will be repaid many times when we sell it at the end of the year. [The variation in the shades in the pictures is due to the ambient light through overhead trees]
Waste of money - can't fix a dent in a door???!!!
Purchased this membership with the purchase of a new Audi. First claim in a year for a dent in the rear passenger door (with no scratches, just a narrow dent). Response to request email was that a dent specialist would not be able to repair the back of the dent. So i have dent and scratch repair membership when doors aren't fixable for dents - a significant amount of the surface area of the car that could be dented.
Ridiculous waste of money. Very disappointed.
Appalling service - be warned
I bought a new car from Honda and paid for the Schmick Car Care Club. I was surprised I have to pay another $50 each scratch but realised I should have read the fine print, my bad. Worse was they subcontracted me out to another contractor “up2scratch”. I have been exchanging emails, messages and phone calls for 2 months. Initially they refused to do the work in the parking area of our unit block, even though we had Owner’s Corporation permission. Then I gave a different address with a private carport. The appointment was them confirmed the day ...before but then cancelled that evening. After a number of phone calls then an email, I made a second appointment. The second appointment they said the new address did not have enough room. When you try to call them, the phone often drops out while waiting. They make it very hard to actually make an appointment. The subcontractor “up2scratch” is now saying they might have to refer me back to Schmick. This is bizarre, Schmick have offloaded their responsibility to a sucontractor who are now sayig they will refer me back!!! I wish I had never paid for this non service. Honda should be ashamed to be a part of this.
Mark from hills in Sydney was really good.
Mark servicing Hills in Sydney was really helpful, friendly and courteous. He gave great tips while repairing. The admin on call was very friendly too. The only con will be in admin there was a mix up on date. Although it worked well this time but hope it was just one off.
Do not Buy this !
I made the mistake to buy this membership. Do not make the same mistake !
It took more than 30 days to get a time slot ...
Secondly I was promised the technician would arrive by 1 pm at the latest ....
I contacted the schmucks at 1.30 and 2 pm.
After numerous attempts they told me " he was on his way"
Big scam guys be careful
Bought a new car and got talked into purchasing this as an extra. The car yard did not tell us it was going to be $50 per item. We were told that it was to be $50 for 4 x repairs to the vehicle. Turns out after booking a repair in, the contractor who came to fix asked for $50 for the dent repair then, $50 for the paint repair, then $50 for another and so on. Basically it seems from other reviews car yards are selling the product incorrectly and we are falling for it. Also, have to say the contractor did not return calls, took at least 3 we...eks to get him to actually call me back. I left messages with him and there was no response. All in all a bad experience from the sale of the product right through to the delivery on site. It's also fantastic for Schmick as I can see in previous reviews to wipe their hands and say we are not responsible for what the car yard sells you. Maybe if the business was legitimate, perhaps Schmick would evaluate what their partners are selling Don't get this product
Don't waste your money on Schmick!
Recently purchased a membership with a new car and needed a repair. Have been waiting 5 weeks for the repair to be looked at and each time I call I'm advised the Head Technician will contact me, but to date nothing. Extremely poor service!!! Called again Friday and still no call back. This so called Head Technician must be extremely busy or just doesn't care. Contacted Up2Scratch and they provided a quote and follow up within 2 hours. Dealerships are happy to sell it to you, make commission and then wash their hands of any assistance needed. Schmick Customer Service is appalling.
Sean charles came and repaired my rear bumper this week. Sean is an asset to the company, he was professional, polite, friendly, punctual and did a fantastic job. I absolutely love schmick and have had several repairs done over the past few years and my car always looks schmick.
Beware after sale dealer commission
Prices seem to vary hugely. With my new vehicle I was quoted $695 for first year then it goes up each year by$100 =$2385 total for 3years.
Spoke to a friend who recently bought a new car and she paid only $650 total for 3 years. Go direct to Schmick. Dealers are scamming.
I can't complain about anything at all as the service was excellent. Dale is polite & explained the procedure extremely well & after an hour, I now have a scratch-free car again. I'm so glad I decided to take out this extra policy. The extra $50 is well spent in my opinion. Will definitely use them again but hope I never have to.
First contact with them and they told me "It's probably going to cost more". Now no reply at all!
This is a scam/hoax.
I can't get a refund - can't get a reply - can't get anyone out to assess.
I am in limbo whilst they click down the calendar days until my membership runs out.
Luckily the ACCC is aware and informed me of our consumer rights, so make sure you exercise them!
Often this product is not sold correctly at the point of sale (dealership), whereby the dealer gets their $1500+ upfront, and Schmick then wiggle more money out of the consumer (us) when we make a claim under the false pretense that its '$55'.
I feel this may b...
Don't waste your money!!!
The entire reason I asked for the repairs was to fix a scratched bumper and small dent. They came out to do touch ups only even after sending photos and emailing the details of what we wanted. The guy who came out was nice enough but the office called and wanted to charge 5 times the call out fee on top of what I was already paying! For the cost of the membership I could have had the areas fixed for much less. Save your money and don't bother.
Excellent service by Simon Russell
I was very impressed with the service and workmanship provided by Simon Russell! His eye for detail, level of professionalism and paint matching was second to none. What a great service! It took him about 30 minutes and my car looked as good as before the scrape happened.
I would like pass on my thanks again to Simon for his work and the outcome achieved on my car. I would definitely recommend Simon to anyone needing this kind of professional service!
Is this a scam?
We live in an apartment - therefore it's impossible to get them to come and complete the works. Even though we have a perfectly suitable space, with ventilation. They then said to ask our BMW service centre to use their workshop to which BMW told me this is not possible and they had heard terrible things about Schmick from other customers. They will not repair the scratch on the door unless we pay a further $350 as it's over 6 cms (it's about 10cms long). To just have the rims repaired it's going to take up to 2 months to have someone come out and fix it. Basically, they do anything they can to not repair your car. I'm amazed BMW actually associate with this brand.
Questions & Answers
I have scmick protection on my 2020 mazda CX3 what is the best car wash for my car, I have been told a wash with silicone free. Please any suggestions.
I am a Schmick member. I brought a new Rav 4 last year with me dealership. I had a minor dent on it and submitted a request in December 2022. Come January 2022, I was told it will be $100 to repair the dent, no mention of colour paint removal or anything.
Beginning of March, the technician came to fix the dent. 4 hours and $100 later, dent is gone but my $50000+ car was stripped of the paint protection of 2 panels, no where near the dent, the finish was gritty and paint marks that can be seen 2 meters away. It looks horrible and if I would have known this is the quality I would get, I would be more than happy to keep the minor dent which was barely noticeable.
Now I have been calling customer service for over 1 month, no one has followed up on my enquires at all.
Why continue a membership that causes more damage to a brand new car?? And where’s the customer service to fix this problem? Obviously non-existent. Scam company - beware.
Schmick ClubSchmick Car Care Club
I'm sorry to hear about the situation. We're looking into this now and will be in touch.
Hi, I am a schmick member but cannot find my membership number, how do I go about obtaining this??
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.