Schmick Car Care Club Questions & Answers

Contact the dealership you bought vehicle from

If the Schmick membership came with a car purchase, yes, the best way to get the details is through the car dealer (they are likely to be responsive to a buyer, who hopefully will buy again). If you paid directly to Schmick, you will need to phone Schmick.

Thank you sincerely for your reply and i will be purchasing your product. Great reviews

I have an appointment for Friday 29/11/19 to begin.

Don’t use this service - they are a rip off company. Don’t waste your money

Don’t use this service!!! So terrible and waste the money. Just crap company.

This question is better directed to Schmick rather than myself. I have never had to try to arrange a weekend appointment but it may be possible. Same goes for suitable repair area. I have a suitable area at my home so I have not had to ask about an alternative. Sorry I can’t be of much help to you on this. E

Sorry I thought this question was going to Schmick to answer

First of all, my wife and I used to be their members for one year. We did not buy the membership. When we buy our new cars, we purchased some window tinting and paint protection package, and got one year complimentary Schmick membership valued at $5xx each. And for every repair, we pay $55 to them.
Even though they deny it, it feels like an insurance. The annual membership fee is the premium. And every time you make a claim, you pay an excess fee $50 or $55. Only difference is how many times you use it wouldn't affect your premium/membership for the next year.

My wife used once for her car during the one year. She had a small scratch on the lip of the boot. Their technician Ms L just brushed the scratch in like two minutes and charged $55. Really?! I can brushed it my self! After the repair, it was still very obvious and ...Ugly. This was the very first repair experience we had with Schmick, and they really let us down.
One month later, I had some scratches on my SUV rear bumper, it looked like I scratched it in the bush or something. It was about 10cm. I booked with them. The technician was Ms L again. She resprayed the whole bumper for me. It took her 30 minutes, and after the repair it looked brand new. Again, $55 for the repair. Honestly, after the first repair for my wife's car, I did not expect much from them this time at all, but they surprised me in a nice way.

Long story short, during my membership with Schmick, I used their services four times, and my wife just once. The first three repairs for my SUV were all next to perfect with respray the paint. My last repair experience was a nightmare. I lodged the request before Christmas 2017, and it was finally repaired in March 2018, and they brushed it!
From my experiences, it depends on every the scratch is. Some parts of the car body, they can easily respray a small part and it wouldn't be noticeable of the colour or shade difference. Some other body parts, like my last repair was on the car door, they only brush it, which you can DIY for a few bucks. Do not expect they will respray a whole door for $55. And if they use brush, don't expect anything good. It wouldn't be anything better than if you DIY. It will look ugly afterwards.

My last repair, which was the brush one, was done by a different technician Mr I. Though I did not appreciate his brushing repair, he told me something about Schmick company.

Mr I used to work for Schmick as a contractor. Sometime ago when he went to attend some appointments assigned to him, he was told by the customers that the repairs were already done by a Ms L. Mr I was confused and he called Schmick to find out. It turned out Schmick decided to hire a technician directly rather than continuing use the contractor. They hired Ms L, but did not tell Mr I until he found out by himself!
Then this Ms L quit her job in March 2018 without notice. I already had an appointment with Ms L on the following Monday morning, and on Sunday afternoon she SMS me saying she couldn't come because she quit.
Because Ms L quit the job without notice, Schmick already had more than 20 repairs in my area booked. They did not have time to hire a new one, so they turned back to Me I for help. Mr I finally attended my SUV and brushed it and he told me this hire and fire story with Schmick.

In one word, it appears to me that Schmick is a company with NO credibility. If you get some complimentary membership when you buy a new motor vehicle, it doesn't hurt to use it a few times. If you ask whether it's worthwhile paying $1500 for a five-year membership, run fast, run far!