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BeverleyGreater Melbourne (Outer), VIC
Excellent work
Have had my toyoto corolla repaired by Sheen panels at Reservoir, Both Travis and Michael were most helpful, the repairs have made my car look new again. I am very pleased with the result.
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Gill K.Greater Melbourne (Inner), VIC
Efficient friendly service
Chris at Sheen Malvern was friendly and caring keeping me in the loop while I was waiting for my car to be assessed and fixed. He communicated with me through the process, I didn't have to chase him! Thank you!
1 comment
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CherylGreater Melbourne (Outer), VIC
Totally unaccaptable
My husband and I had our Toyota Yaris at Sheen about 12 months ago. It needed painting of roughly half the car and the bumper bar to be fixed. The painting was in a word shocking. It started to peel roughly 6 months after initial work was done. When we approached the company they were willing to fix it but charge us another $800. This is not good service and not good practice. In addition the car took nearly 1 month to get back to us. Not good enough just not good enough
1 comment
Sheen GroupSheen Group
Hi Cheryl, we are disappointed to see your review and hear about your experience with Sheen. This is not acceptable and want to ensure your needs are met. Can you please provide some more information ... Read more
such as the Sheen location? Or call James at head office on 94271666 to discuss further. Thanks, JamesSimilar opinion? Write a review on ieatwords.com.au!
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Great repairs Tullamarine
Met with Richie for the 3rd time, as usual service and quality of workmanship was outstanding, highly recommended. Car was presented as brand new condition finishings were highly professionally preformed.
1 comment
Sheen GroupSheen Group
Hi Marcus - thank you for your review! Great t hear Richie is able to help - he continually exceeds expectations.
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Sheen Tullamarine
Absolutely fabulous service. The staff went way beyond my expectations to make me feel comfortable and to repair my car. I had just had skincancer surgery and they were incredibly kind and supportive. Five star all the way
2 comments
Sheen GroupSheen Group
Hey Gloria! Thanks for your review :) Sorry to hear about your surgery but so glad we could support you through the repair process!
It took me a while to realise .... bit it looks to me like you didnt just wash the car.... you detailed it. You guys are just awesome. Thank you
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Excellent work Sheen Tullamarine
Friendly staff and good quality work and on time Highly recommend boys are very Friendly Which was very helpful in the process made the process smooth and easy Will definitely come back
1 comment
Sheen GroupSheen Group
Hey Stan! Thanks for your review
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C WhiteGreater Melbourne (Inner), VIC
Sheen Malvern - fantastic service as always!
Sheen in Malvern always offers our family extremely seamless, professional and fabulous service. The wonderful staff at Sheen deal with the insurers and the entire process is so smooth. The personnel and the Sheen workmanship for repairs is always exemplary. What we appreciate is the small touches - Sheen Malvern offer a goody bag given at pick up and this time, our bag included little blue towels which are recycled cotton which are carefully packed by people with a disability. My husband and I thought this give-away was such a thoughtful t...Read more
ouch on Sheen's behalf. Excellent corporate responsibility in action! However, it is the wonderful and caring staff at Sheen Malvern which makes car repairs so easy - no stress with a fantastic can-do attitude. Thank you once again for all your help.1 comment
Sheen GroupSheen Group
Thanks for your review! We love supporting the OTIS foundation by buying their 'little blue towels'. It is great to see our workmanship and service is recognised as well :)
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Promised lots delivered nothing
Big deal over nudge bar but fitted grungy number plate covers and glued camera on rather than get new bracket, just so disappointing after promising so much. Maybe you consider
1 comment
Sheen GroupSheen Group
We are extremely sorry to hear about your experience! Naturally, this service isn't normal business practice and we want to fix any issues you may have. We are unable to see which shop you had your ve... Read more
hicle repaired at, so please call James at Head Office on 94271666 and he will be able to help. Thanks, JamesSimilar opinion? Write a review on ieatwords.com.au!
RobynGreater Melbourne (Metropolitan), VIC
Thankyou Rob Scott
A big thankyou to Rob Scott, south Melbourne for touching up the scratches on the drivers door after we lent the car to our youngest daughter. He spoke with his painter who promptly came out with the matching colour and when I asked him how much he said all good!!! That is service with a smile! Would highly recommend and will be back if the car needs further work
1 comment
Sheen GroupSheen Group
Hey Robyn - thanks for your kind words! We love going the extra mile :)
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Amazing Job - Tullamarine!
Ritchie at Tullamarine was great, he provided me with full details of works that needed to be done and made sure I understood the process and what was going to happen, The car came back better then before the accident, the team at Tullamarine did an amazing job on the repair work and gave the car a great clean inside and out. Very highly recommended. Appreciate the great job that was done!
1 comment
Sheen GroupSheen Group
Thanks for your review, J. Cole! So glad you were satisfied with the services provided at Tullamarine. It is great to receive positive feedback.
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deanvickieGreater Melbourne (Metropolitan), VIC
- 2 reviews
Not very happy with the service at Malvern East Sheen
My wife was told the car can be fixed in 2-3 days. On the day bring the car to fix she was told will take a week to fix small damage. As I called up just a few days before picking up and I was told it would take another week !!!! For a small damage, it took 2 weeks to fix !!!! If I delivered my car and I was told taking 1 week to fix then I would not leave my car there. It was a mistake that my wife made .... Personally, not recommended as not very reliable
1 comment
Sheen GroupSheen Group
Hi Dean - we are sorry to hear about your experience with Malvern and want to ensure we fully understand your disappointment. Please call James at Head Office on 94271666 to discuss. Thank you - James
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Luke AGreater Melbourne (Outer), VIC
Phenomenal!
Rod at Campberfield was phenomenal! Not only does my car look like new, they went above and beyond with the little things such as polishing my old headlight so it looked like the new one. Highly recommended.
1 comment
Sheen GroupSheen Group
Thank you for your review, Luke! Rod is a superstar!
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Tuan LamVictoria
Do not come here unless you got nowhere to go
It was nice and quick taking your car and then Poor customer services, poor communication they never let you known what happens unless you call them and find out yourself.
1 comment
Sheen GroupSheen Group
Hi Tuan,
We are sorry to see your review and want to get to the bottom of the issue.... Read more
Are you able to provide some more information so we can satisfy your needs? Please call James at head office on 94271666 - he will be able to assist. Thank you, JamesSimilar opinion? Write a review on ieatwords.com.au!
KevinGreater Melbourne (Metropolitan), VIC
Not happy customer seevice
Been accident not at fault, came to see Mark but been 3 weeks haven’t heard anything from him.i had to go different panel shop, i tried to call up but they said just wait .
2 comments
Sheen GroupSheen Group
Hi Kevin,
We are sorry to hear this,
Could you please send us an email in regards to this so we can get to the bottom of which shop it was [email protected]... Read more
Hi, mark from dandenong Sheen group .thanks
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The reviewer stated that an incentive was offered for this review
Liz TAU
Great job Fab at Eltham
The team at Eltham have always gone above and beyond to make a bad situation good. Fab recently sorted out a situation at their own expense just to keep me happy. Can't thank them enough Liz
1 comment
Sheen GroupSheen Group
Thanks for your amazing review, Liz! We love when our customers notice the extra steps we take to ensure they are always happy :)
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Wonderful Service
I’ve just received excellent service from Sheen Panel Services Burwood Rd Hawthorn.Without exception all staff I dealt with were professional helpful and polite .The repair was done to a very high standard and I could not be happier Thank you.
1 comment
Sheen GroupSheen Group
Hey Jill! Thank you for your review, it means a lot! We are so glad to hear the staff at Hawthorn were able to assist you :)
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Natalia B.Greater Melbourne (Outer), VIC
- 2 reviews
Body of Car looks like new
Car looks like what it did when i bought it almost 3 yrs ago. Was worried as my last experience with having panel beating work done was satisfactory..peop could see what panels were repaired but not this time. Im so glad I choose Sheen Croydon with my fav car
1 comment
Sheen GroupSheen Group
Hey Natalia :) Thank you for your review! Our minimum expectation is pre-accident condition, but we love exceeding customer expectation!
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ChazunguzaGreater Melbourne (Outer), VIC
- 2 reviews
Excellent Customer Service
Besides A1 customer service and a courtesy car, the team at Sheen Panel Service Reservoir did an exceptional job on my Corolla.I will definitely recommend you to my friends and relatives. Guys thanks for a job well done.
1 comment
Sheen GroupSheen Group
Hey Chazunguza! Thanks for your review :) Glad you made full use of the accident replacement vehicles. They are lifesavers!
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Kevin OGreater Melbourne (Inner), VIC
Some real personal service
I dealt with a couple of people at the Malvern office and each one was terrific to deal with. Chris is a real gentleman and offered lots of advice and tips about maintaining aspects of the car. He was so generous and helpful to me it left me quite taken aback. He was first class and definitely went the extra mile. Couldn't recommend the team at Malvern highly enough.
1 comment
Sheen GroupSheen Group
Hi Kevin! Thanks for your review! It's amazing to receive such positive feedback :)
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Sorted
After an inconvenient run-around with another would be repairer Ritchie and Team Sheen Tullamarine came to the rescue. Top job and courtesy car without hassle. Very highly recommended for the best service and workmanship.
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Questions & Answers
Nickasked
Hi. Having repair work on my car by one of sheen center. They can’t provide any certificat on work and struggle to provide crash repair dairy. Should I go to lawyer or there could be less painful way to solve problem?
1 answer
Sheen GroupSheen Group
Hi Nick,
Thanks for messaging us - I believe you have been communicating with Trevor. I have full faith he will be able to solve and issues you have.
Regards,
James
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Sheen GroupSheen Group
Thanks for your review Gill! Transparency and communication is key - we are so happy we met your needs :)