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Excellent service very professional
I recently had the pleasure of visiting the sunshine office and I am glad i did as from the first minute I got there I was treated with the utmost professionalism and was nothing short of that thereafter.
Even after repair I was still given the time of day and felt always welcome. Excellent honest service, very hard to find these days. Highly recommended.
1 comment
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Switched.onFerntree Gully
Dangerous & risky people, will promise the world to get a job but can't deliver, are they for real?
Dangerous & risky people, will promise the world to get a job but can't deliver,
my advise to anyone thinking of going there is don't go there, run for the next legitimate place that you can find.
These people will upset customer in the end along with any insurance company, Ferntree Gully, you better improve your product & customer service to work behind a repitable name like Sheens, otherwise change your name to Big Bob's Panel Bashers, seriously, stop wasting people's time & stop trying to rip people off!
1 comment
Sheen GroupSheen Group
Hi Switched.on we are disappointing to see your review as we pride ourselves on customer service. Naturally, we would like to know more about why we only received one star and try to resolve any issue... Read more
s you have. If you feel like calling James at head office on 9427 1666 he will be able to assist. Regards, Sheen Group
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Spot on
Damaged my bumper and needed to get it replaced as well as a new driving light for my Toyota Camry 2017 model. I didn't want to be without my car for long so Richard offered to get the parts in so they would be ready to go when I brought the car in. I was given a lone car for the day and picked up mine the very next day. The paint was matched perfectly and the car was detailed inside and out not to mention the friendly service. If there is anyone that needs repairs done to there car I would highly recommend Richard and his team at Sheen panel sevice on 27 Garden drive Tullamarine
1 comment
Sheen GroupSheen Group
Hi Danny! Thanks for your review. We aim to get you back in your car as soon as possible.
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- Verified customer
Great Service!
Jarryd at Hoppers Crossing provided great service and really helped me out with my issue for my door panel, would definitely recommend!
1 comment
Sheen GroupSheen Group
Hi Youmna! Thanks for your review - Jarryd and the team at Hoppers Crossing are great!
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Excellent Service, Look after everything
Jason at East Hawthorn (Hawthorn Body Works...part of the Sheen Group) is brilliant. You just drop off the car fill out a simple form and he takes care of everything. I didn't have to call the insurance Company. Jason takes care of that. The Car on pickup looked new, was cleaned, and couldn't have been happy. It was just so easy.
1 comment
Sheen GroupSheen Group
Hi Tim, thanks for your review! Jason and the team at Hawthorn Body Works are amazing at what they do!
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GregVictoria
Excellent service
From first call to picking up the car, the service was excellent. Loan car was great and took a huge amount of stress away from the whole process as we live in the country. An absolute pleasure to deal with and the work done fantastic. If there were 6 stars i would picked that. Thanks Richie
1 comment
Sheen GroupSheen Group
Thanks for your review :) so happy you got good use of the accident replacement vehicle!
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Mel_VGreater Melbourne (Inner), VIC
- 3 reviews
Excellence overall
Was a slow start to my (insurance) job after my info had been on Sheen’s system for over a week and I had to follow up, but from then on in all customer service and quality of job was excellent. The staff are great, friendly and knowledgeable, they communicated the process well, I was given a loan car for the interim and now my panels look shiny and like new again.
They also assisted with saving me money and gave me a customer goody bag on pick up of my vehicle - thanks Sheen, two thumbs up!!
1 comment
Sheen GroupSheen Group
Hi Mel! Thanks for the review :) so glad you had such a good experience!
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Exceptional - Service, Assistance, Professional and Extremely Helpful
I cannot recommend the Staff of the East Hawthorn office highly enough. Nothing was a bother they were so helpful and after a number of things that did not go easily to plan they were still helping. They assisted me in many ways and made my seemingly impossible and stressful situation just go away. Service above and beyond. Very grateful guys! Thank you. Great Company to deal with and seemingly across the board reading other reviews.
1 comment
Sheen GroupSheen Group
Hi Annieo - thanks for your review! We are so glad the team were able to go the extra mile and ensure you weren't further inconvenienced by the accident.
Regards,
Jame
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Professional Tullamarine
I had my car repaired at sheen Tullamarine and I couldn't be more happier with the repairs carried out on my car and also the professional service that Tullamarine provided. Very well done.
1 comment
Sheen GroupSheen Group
Hi Silva - thanks for your review :) The team at Tullamarine do a great job!!
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Love to fishGreater Melbourne (Metropolitan), VIC
- 5 reviews
- 2 likes
Shonky
Took my car to sheen Campbellfield for the second time and received totally different service. The repair was approved by the insurance but sheen management wanted me to get a cash settlement and pay them directly after I questioned the repair process and workmanship . They must have cash flow issues won’t be going back
1 comment
Sheen GroupSheen Group
Hi Love to Fish - We are disappointed to hear about your experience at our Campbellfield branch. We pride ourselves on our customer experience and the services we provide so I would like to look into ... Read more
this and further discuss the issue. Please feel free to contact James at head office on 94271666. Thanks, JamesSimilar opinion? Write a review on ieatwords.com.au!
Surprised and lucky to find such a GREAT repairer
Sheen's Campbelfield were fantastic and I would recommend them to everyone. Great customer service and communication from Chris and Fiona in the office. They answered all my questions and helped deal with my insurance company. They work hard to please the customer. The repairs look great and my car looks terrific, it was even washed and detailed. The loan car was handy and saved some headaches getting around. I have been there twice and will definitely use them again if the need arises. Thanks to Chris and the tradies for doing such a good job ...Read more
fixing it. They have treated my car like they were fixing their own car. This was the first hassle free no headache experience I have ever had with a panel repairer shop, which was a very pleasing surprise. Again thanks to everybody at the Campbelfield Sheen's.1 comment
Sheen GroupSheen Group
Hi Andy - thank you for your review! It is so good to hear that we made the process hassle free!
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Perfect service boys from tullamarine
Time has come out looking like brand new really happy with the service and the time friend at the guys to look professional courteous and it will be recommending you to everyone that needs a panel beater
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Exceptional Service, felt well looked after from the start
Richard at Sheen panels Tullamarine looked after me from the first day I took my car in after my accident. The communication was great and to top it of the repair work was efficient and well done.
Thanks guys
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- Verified customer
BMW X6 hit by kanga
Fantastic crew with an even better service. Thank you Richie and the guys at sheen airport West. Glad to have my baby back on the road. Thanks for keeping me on the road also
1 comment
Sheen GroupSheen Group
Thanks for your review Jeff!
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Awesome customer service! Hassle free dealing
Impressed with Croydon store service, regular updates on my vehicles progress, comfortable curtesy car. My car came back beautifully detailed & added bonus of complimentary chocolates and promotional products. I would recommend to anyone who wants great service and expert panel work. Thank you Croydon Sheen panel shop.
1 comment
Sheen GroupSheen Group
Hey Sarah! Thanks for your review :) So glad you loved the chocolates!
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Excellent Service
Must say that things have moved ahead since my last vehicle insurance experience (20+ years).
The staff at Sheens Nunawading were very professional in processing my accident claim giving a full explanation of the processes involved and providing a courtesy car without hesitation. The resultant repair seems to be excellent & thorough and I would not hesitate to recommend them to others who have a need to have a car repaired. Well done to all Sheens staff for a positive conclusion to an unfortunate incident.
1 comment
Sheen GroupSheen Group
Hey Lindsay! Thanks for your review :)
So happy to hear we managed to turn a negative event into a positive experience with us. We love knowing that people are thankful for the services we provide
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Best Job - Best Service
I must say, the service I received from Sheen Panel Service in Tullamarine was second to none.
They were very informative throughout the process, and the panel work on my vehicle was better than new. Excellent workmanship Guys!
Alex, Richie, Katie and the team were brilliant. The courtesy vehicle was a brand new vehicle too and they made my life easy. I didn’t have to make a single phone call. Highly recommended.
1 comment
Sheen GroupSheen Group
Hey Arthur! Thanks for the review. So happy to hear your car is better than new :)
We love the replacement vehicles too - makes the process just that little bit easier.... Read more
Regards, JamesSimilar opinion? Write a review on ieatwords.com.au!
Teachermanmelbourne
WARNING!!! Sheen Ferntree Gully
Asked them to assess my car as I had the go ahead from RACV. They kept asking for the other drivers details and in the end they told me straight that they won't fix it unless I let them chase the other party through an agent. I could not believe my ears. Even after arguing the point and the salesman talking to the manager they still refused to quote it for RACV? I had RACV ready to pay for it with no excess. Why would I want to wait months for them to chase the other party. They are the equivalent of ambulance chasers trying to use me to extort overpriced repairs from the other party. I used the RACV approved repairer in Bayswater and they were unbelievably good. Shame on you Sheen for preying on innocent customers!!
1 comment
Sheen GroupSheen Group
Hi Teacherman - We are sorry to hear about your experience. This sounds very unusual and would like to investigate further. Can you please call James from head office on 94271666?
Regards,
James
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SlavicaMelbourne
Excellent service and repairer
Excellent complete service.
My car was for repaired at High Street, Reservoir, Victoria. Fully professionals, customer service as well as repairer.
1 comment
Sheen GroupSheen Group
Hi Slavica - Thanks for your review! So happy you loved the team at Reservoir :)
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Justin
- 2 reviews
Excellent customer service & Faultless results
My beloved BMW 530i M Sport got rear ended roughly 3 weeks ago, the car at fault hit me sqaure on an damaged the whole rear sports bumper and exhaust. I couldn't believe my luck and thought my pride and joy would never be the same again. Well was I wrong about that after taking my car to Sheen Hawthorn body works. From walking into their office and to picking up my car was seamless. Jason and his team took care of everything, from dealing with all the insurance companies and of course fixing my car. The time frame they gave me to repair my car ...Read more
was spot on and not only that they gave me a loan car so I could still get around, I was dumbfounded at how professional and caring they are. And then there was the day I got the call to pick my car up. When I got there, Jason took me out front too hand me back my car and I was blown away at their work, I sware the car looks better before I had the accident, the paint matching, especially is remarkable as it's a BMW individual colour (carbon black), which is actually blue up close, they got it spot on, everything lines up perfectly, from the bumper, the trim, sensors and exhaust all look as they should. I highly recommend Sheen Hawthorn in Burwood rd if you ever need work done to your car, I still can't believe how efficient everything was from start to finish, Jason and his team are truly wonderful. Justin.R, Camberwell1 comment
Sheen GroupSheen Group
Hi Justin - thanks for your review! Jason and the team at Hawthorn certainly go the extra mile. We are happy to hear you are so happy.
Regards,
James
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Questions & Answers
Nickasked
Hi. Having repair work on my car by one of sheen center. They can’t provide any certificat on work and struggle to provide crash repair dairy. Should I go to lawyer or there could be less painful way to solve problem?
1 answer
Sheen GroupSheen Group
Hi Nick,
Thanks for messaging us - I believe you have been communicating with Trevor. I have full faith he will be able to solve and issues you have.
Regards,
James
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Sheen GroupSheen Group
Hi Thomas - Thanks for your review! The team at Sunshine are amazing and always professional :)