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Gurmeet B.Sydney, NSW
Stay away from them unless you want to get ripped off
I wouldn’t even have given 1 star rating if the system allowed me to give them 0 star. They mislead and under quote you when you ring them to book a car service. However, when the mechanic comes, he spends most of his time trying to find faults in your car and rip you off. I have used Lube Mobile on a number of occasions; however, decided never ever to use them again since my last experience. The mechanic started with an argumentation whether the service should be classified as a 70k or 80k one. My car’s clock was at 70,200 km, so it was beyon...Read more
d my understanding as to why he would charge me for the 80k service. Then he started finding unnecessary faults in my car and gave me a bill of $680 instead of $180 that was quoted on the phone. He was extremely unprofessional in his dealing and tried to push me hard to pay $680; however I chose not to get additional fixes that he recommended. He then charged me $70 for the air filter that should ideally be included in the 70k service. Please do yourself a favour and stay away from lube mobile unless you want to be ripped off. The guy who served me was [name removed] and invoice no.223152.Similar opinion? Write a review on ieatwords.com.au!
steven walterSouth East Queensland, QLD
- 2 reviews
recommend highly,10 out of 10
i would recommend highly actually 10 out of 10, very competitive prices, value for money,reliable,parts get straight away at competitive prices .and up front costs told straight away, no ifs or buts do the job straight away
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Nadia
- 2 reviews
Good Service
My car was misfiring,Aleksandar came on time, he said nothing was wrong and wouldnt charge me a call out, I asked while he was here if he could Major service my car. He explained everything he was going to do. Beside giving me one price but then it was a little more than what was quoted I was happy to pay, due to the good customer service. I will be calling him again for my next service. He definitely gave me the reassurance my car still had a long long way to go before it would be completely kaput, and advised me how to maintain it so it has a longer life.
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The reviewer stated that an incentive was offered for this review
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Rogapol
- 2 reviews
- Verified customer
Rip Off - Reminds me of the bad old days!
DO NO USE this brand unless its a an absolute must or you're not concerned about money. The convenience and service is OK but their call out cost and the was they do business is a flash back from the 80s.
Online service - After putting in my vehicle type I was given a reasonable quote so I went with them.
Next day - Mechanic (on time) started the car and 10 mins later I was then told it was the wrong quote and my car would require a different part and now the price was another $230 on top of the original quote, about an 80% increase. Having r...Read more
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CraigSydney, NSW
- Verified customer
Extremely happy customer
Within 18 hours of contacting Lube Mobile to view a fluid leak, Basheer had turned up, assessed the car, quoted us, collected required parts and completed a water pump replacement, a gasket replacement & 12 month service. Exceptional, contact-less service done without having to leave home. Great stuff Lube Mobile.
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If you are in Melbourne and need an excellent BMW mechanic book Will.
I have done a few jobs with him now and his work is of a high standard.
I had a few semi-major problems which Will fixed for a recording breaking price, he then re-booked 2 jobs I had been putting off due to extremely high quotes and did both for a fraction of the prices quoted by other mechanics.
He knows BMW very well and he is honest, trustworthy and professional.
He was punctual, finished the job and left the car spotless and even re-set the seat and steering wheel to my original settings.
He has a great personality and is easy to communicate with and will work with you if price is a factor too.
Couldn't recommend him more highly.
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Robert RyanSouthwest, VIC
Adrian was brilliant
Adrian was on time and very capable at getting my vehicle back on the road. He was friendly and informative and did a great job. Could not be happier. Thanks again Adrian.
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StuartPerth, WA
- Verified customer
Very comforting knowing my vehicle has had quality parts and workmanship done on it
I Had some fault lights occasionally pop up and Gavin traced the issue and explained the process .sourced the best parts and now the Work Ute is as good as new
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Bradley D.South East Queensland, QLD
- 2 reviews
We will be using Lube Mobile Again!
Turned up on time and did a perfect job. Communicated what was found, what the repair would cost and estimated time it would take. The work was completed on time, the driveway and car was left spotless.
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Searanger 85Perth, WA
Good old fashioned service
Have used Lube Moile four times over the past few years. They are always helpful and provide a great service and their prices are not over the top.Very happy with their service and will continue to use them .
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Incredible response time. Very personable customer facing attitude.
I recently purchased my vehicle and was not familiar with some features and after adding oil has a warning message. The technician was most polite to check out the vehicle and assure me all was OK and went on to familiarize me with the on board computer.
Thanks for your patience on a simple problem.
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The reviewer stated that an incentive was offered for this review
Dont waste your money
paid the attendance fee for him to look at it for 10 minutes and say "Im not sure what it is" to be told by the mechanic at that point "you need new tyres, if u get them it will fix the issue"my words were "so youre sure thats the issue" his response"yep guarantee thats it"... GUESS WHAT!!!!! Still vibrating, still noisy as a virgins first night!!
I call to get told, we can come and look but you will need to pay for the repairs... Seriously the guy knew i needed it fixed and now ive wasted money on tyres which werent bad at all,
Lube mobile.. You are a joke of a company. I have contacted ACCC and will take this matter further!!!
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LeahMetropolitan Adelaide, SA
- 2 reviews
10/10 would recommend. Best service I've received with any mechanic
Very happy with Lubemobile and the mechanic that came to my house. Was very transparent about the work required and cost. Job was done well. Arrived in time and clean
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Andy B.South East Queensland, QLD
Fantastic service!
I was extremely satisfied with the service and work done to my car. The employee was very approachable and kind. I will definitely be calling if there is any help needed in the future. Thank you :)
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Alexander B
- 5 reviews
Too long and poor customer service
Can't say much more. Heard they're alright for a quick service but shocking at identifying problems or tell signs for things that cost a lot down the track. Worst experience to date!
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Fantastic, no need to leave home
Turned up on time. Listened to and responded to my queries. Did a terrific job. My little Yaris is running better after its service.
Disinfected everything he touched inside the car before handing it over, including the keys. I have full confidence in recommending Lube Mobil to all, especially ladies. Good honest job done. Low price was a surprise. On line booking so easy. Really pleasant experience.
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The reviewer stated that an incentive was offered for this review
Very unsatisfied,
Booked my partners car,2015 Kia cerato in for 45 thousand klm service,quoted price,$295,service done, technician advised my partner,a health care worker,that extra work was required,wiper blade replacement and cabin filter replacement,my partner agreed to the extras,was billed another $200 for this, following day she couldn't close glove box,cabin filter incorrectly fitted.She rang lubemobile and this was rectified.Technician also told my partner that tyres would require replacing at a quoted price of $650.unbelievable.another case of taking advantage of women
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Car Service
Fantastic service. Will be using these guys again. Damien explained everything perfect and will be using this service again for my pink slip. I will be recommending to all my friends and family
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Greatly Underrated Service
I called Lubemobile to come and repair a 25 year old Corolla that I had borrowed whilst I was stuck in country due to Covid19. The service provided was exceptional and great value for money. I would definitely recommend them.
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Mobile Again!
Stranded at Eye and Ear Hospital on the Park. Another roadside assist company was unable to repair my car. Enter Lube Mobile. They arrived on time, with the correct parts and got me going with a minimum of fuss. I will use them again!
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Questions & Answers
Samasked
Some of these glowing reviews read like advertisements and just don;t ring true. When people get a good service they tend NOT to write reviews- the one son here just seem too damned false.
5 answers
Hi Sam, you are right. It usually does not seem true but this one is. Same day service, 2 hours+ on the job with full explanations along the way. The mechanic Lube Mobile sent me -Nick- is a European car specialist and was able to answer all questions without hiding the potential costs and issues. I really liked the fact that I got a quote through their online chat but the final decision of what to include in the service was made by me with the mechanic after full inspection and a test drive. In this case, the review was totally deserved and I will call on Nick again, especially as we are planning a trip to the Kimberley mid-year.
No Sam genuine comments best service I have ever had
I'm not denying people have had good service from Lubemobile or ALL reviews are false. Just some sound too exalted!. I've used Lube Mobile 5 times and it's been a bloody expensive exercise. The last time I was quote d$600 to replace some things and they wanted cash to go off a buy them and return the next day. I took my car to my local mechanic in Surry Hills who I know is always right (but expensive) and he said it was a totally wrong diagnosis and he fixed it foe under $400. The very first time I used Lubemobile they left a battery lead barely attached which caused major headaches with the car going dead at traffic lights etc. An honest electrical mechanic pointed it out for a n agreed turnout fee of $100. I've said previously- Lube Mobile DO NOT do roadworthy certificates themselves but they state they do. This is false advertising. They may inspect your car or take it to another garage but they DO NOT issue certificates themselves so you cannot eb sure the RTA will receive that certificate and a day's delay by whatever third party Lubemobile used cost me a $550 fine when i thought the certificate had been sent to the RTA. Hence my complaint to Fair Trading. I would NEVER allow myself to be in the hands of a mechanic who has you over a barrel now when your car breaks down and you are stuck somewhere. Peace of mind with the NRMA so you can have your car towed at minimal cost to your mechanic of choice. I'd rather hire a car for a few days as I reckon it's cheaper in the long run.
Jamzi C.asked
much much for a safty certified
No answers
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