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Gweneth Scott.Pascoe Vale
- 2 reviews
Water pressure
Love the concept, but have trouble with water pressure, have hose completely out thinking that maybe the issue but still poor, also unable to use a sprinkler successfully is that because it has water saving components ?
Purchased in December 2021 for A$124.00.
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Difficult to use and Brock off the wall bracket.
Difficult to use and Brock off the wall bracket.
don't have the recipt, purchased this Pope brand 30m auto wind hose reel a year ago and other than the very first time i used it, it has been nothing but trouble.
Purchased in December 2021 at Bunnings Warehouse for A$79.00.
1 comment
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Keith TarragindiSouth East Queensland, QLD
Difficult to Use
The 20m Pope retractable hose reel we have installed gives good water flow however the negatives far outweigh the positives the hose is difficult for me (and even more so for my wife) to pull out from the reel, the locking mechanism often does not work unless you give it a sharp pull, and when retracting the hose easily kinks. This is a low quality product and there are better brands available on-line.
Purchased in September 2021.
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Find out how Pope Auto Wind Hose Reel compares to other Garden Hoses
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Donna MGreater Melbourne (Outer), VIC
- 4 reviews
- Verified purchase
Tried 3 and have now given up!!!
I purchased this Pope brand 12m auto wind hose reel a few months ago and other than the very first time i used it, it has been nothing but a nightmare! It has been replaced two times at Bunnings (where it was purchased) and both times it has been exactly the same. I am on my third one at the moment and have given up and now leave it unwound on my grass!
I bought this because I thought it would be more easier than the hand winder type of reel but this has been pure torture!
My partner has an OLD Holman and one jerk on the hose and it rewinds completely...obviously Pope have a design flaw somewhere with this particular unit.
My advise to you all....don’t buy Pope!!! The frustration just isn’t worth it!!
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RussellGreater Melbourne (Metropolitan), VIC
Should last longer than that
Only 3 years old unit leaks internally and I am told it is not fixable.no docket so no warranty, will not look at this brand in future.
Retraction works, hose is in excellent condition,all seems a waste
Purchased at Bunnings Warehouse for A$189.00.
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not happy
bought a 30m pope hose reel from bunnings on the weekend not happy with water seems restricted so not happy . should of bought a hoselink brand that i had before .
Purchased in December 2021 at Bunnings Warehouse for A$188.00.
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JulianneMetropolitan Adelaide, SA
Flow Restrictor
Only just brought ours recently, but flow of water seems restricted... compared to our normal hose to our sprinkler - the pressure was heaps better than the flow from this hose ... not sure if these have flow restrictors in them..
Purchased in December 2021 at Bunnings Warehouse for A$187.00.
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Peter BellSouth-Eastern Region, NSW
Will not fully retract - a poor product
I bought the Pope 30 metre hose reel from Bunnings. It will not fully retract, I have given up with it and leave it unretracted. Yes I have followed the instructions! Not good at all.
Purchased at Bunnings Warehouse for A$179.00.
1 comment
Vivienne S.Pope
Hi Peter,
Thank you for your review and I'm sorry to hear you are having this issue with the Auto Wind Hose Reel.... Read more
Can you please contact our Customer Service team on 1300 134 880, as they may be able to help solve your issue over the phone? You can call them from Monday - Friday, 8:00am - 5:00pm CST. Regards, The Pope TeamSimilar opinion? Write a review on ieatwords.com.au!
Darryl BowlingNorth-West & West coast, TAS
Unsatisfactory product
Purchased your 20m version of this auto retracting hose in January 2022 from Bunnings for, I think, $168, and promptly installed it onto the brickwork of our home. I soon found out the hose kinked badly and often, the supplied nozzle leaked badly, and the hose was too difficult for my wife to pull out from the reel. I replaced the nozzle with a Nylex version - much better! My wife refused to further wrangle with the hose and reel, and now after 10 months since new, I can not retract the hose back into the reel. A few months before I purchased ...Read more
your product, I did buy and install a Nylex auto retractable hose to the front of our home - works well and is a better quality hose which does not kink. Lesson - should have read the product review pages of your site, and, appreciated more the better quality of the already installed Nylex product. Now, to do battle with Bunnings. Darryl Bowling, Spreyton TasmaniaPurchased in January 2021 at Bunnings Warehouse.
5 comments
Vivienne S.Pope
Hi Darryl,
Thank you for your review and I'm sorry to hear that you're so unsatisfied with the Auto Wind Hose Reel. ... Read more
We sell thousands of these units each year, without any issues, so it looks like you were unlucky and received a faulty one. If you still have your receipt or proof of purchase (a copy of your bank statement if you paid by card), then you can return it to Bunnings for a replacement or a refund. If you do get a replacement, you don't need to take the bracket off the wall, you can return the unit without this. I hope the above helps. Regards, The Pope TeamThank you for your response. It is untrue to say you sell these units without any issues. This customer can read your product review area. Maybe you should too! The quality of this product is really quite underdeveloped.
Vivienne S.Pope
Hi Darryl,
I didn't actually say that we never had any issues with these units, I said we sell thousands every year without any issues. The return rate on these auto wind hose reels is 1.8%, which i... Read more
n the grand scheme of things, is not bad. We would love to have a 0% return rate, but with any manufactured products, this is near impossible. Unfortunately we do have the odd faulty one, which you obviously received. I was trying to assist you in my previous messaging letting you know that you are entitled to a refund or a replacement as it's still under warranty.Similar opinion? Write a review on ieatwords.com.au!
Find out how Pope Auto Wind Hose Reel compares to other Garden Hoses
Know better, choose better.
LizSouthwest, VIC
- 2 reviews
Snapped bolts and won't retrarct
Like other people here, I've had issues with bolts snapping when mounting it to the wall of my house, and then the hose not retracting with ease. I bought this product a year ago, but have only got around to mounting it recently as I've been overseas for seven months. So I no longer have the receipt for an exchange. Annoying because the actual quality of the hose is good, but now it's just lying around the garden in a big mess like my previous hose was!
Purchased in September 2021 at Bunnings Warehouse for A$179.00.
1 comment
Vivienne S.Pope
Hi Liz,
Thank you for your review and I'm sorry to hear that you have had issues with the mounting bolts.... Read more
Would it be possible for you to pop the Pope disc off on the side of your auto wind hose reel and take a picture of the long serial number inside and send it to me (you can pop it off with a screwdriver)? We have made improvements on the mounting disc, so it would be interesting to see when your reel was made. Regards, The Pope TeamSimilar opinion? Write a review on ieatwords.com.au!
JohnSydney Surrounds, NSW
- 38 reviews
Good product but mounting bracket is a problem
I have just installed a Pope auto wind hose reel and generally speaking it seems to be a good product.
My only complaint (and why I did give a 5 star rating) is that the mounting holes on the bracket are at a poorly selected distance from each other. The distance between the top holes and the bottom holes is almost the width of 2 bricks and a mortar joint and as such I did NOT use the included rawl plugs and bolts as I was concerned that the necedssary 12mm holes would be so close to the edge of the bricks that tightening the bolts would crack the bricks. I used 6mm brick bolts instead.
I would have thought that Pope would have thought of this when designing where the mounting holes are located.
Purchased in September 2021 at Bunnings Warehouse for A$119.00.
1 comment
Vivienne S.Pope
Hi John,
Thank you for your review.... Read more
I have flagged this issue with the Product Manager and it will be investigated further. Regards, The Pope TeamSimilar opinion? Write a review on ieatwords.com.au!
ARK
- 2 reviews
pope auto wind hose reel
failed to retract much at all. 14 months old Very surprised as $179 !! Got to be some kind of design weakness given the number of similar issues. Lucky my wife kept the receipt including a photocopy of same in case it self destructed (faded) Should be able to take it to Pope directly for a refund if a receipt can't be found. They should analyse the returned item forensically and re-engineer it last at least 5 years before any failures start to occur.
Purchased in August 2021 at Bunnings Warehouse for A$179.00.
1 comment
Vivienne S.Pope
Hi Ark,
Thank you for your review. I'm sorry to hear that you have had this issue with the Auto Wind Hose Reel. Fortunately as your wife did keep the receipt, you are entitled to a full refund or ... Read more
replacement from Bunnings as there is a 3 year warranty on this product.Similar opinion? Write a review on ieatwords.com.au!
Jane of PerthPerth, WA
12 metre non retractable hose.
I bought 12 metre Pope retractable hose on 2.10.19 - mounted on wall used it once. It didn’t retract. I tried gentle, water off, on to “release the pressure” as instructed.
Purchased in October 2021 at Bunnings Warehouse for A$71.00.
2 comments
Vivienne S.Pope
Hi Jane,
Thank you for your review. This is very strange and doesn't usually happen. It looks like you may have received a faulty hose reel. You can return the unit, without having to take the wal... Read more
l bracket off, to Bunnings for a replacement if you have your receipt. Alternatively, you are also entitled to a full refund with your receipt.Thanks, Thanks. I’ll take my receipt and seek a replacement from Bunnings
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MykalCentral Highlands and Goldfields, VIC
Didn't last a day
Bought the"new and improved" model, as the last one broke after only 2 or three years. Unwound it 10m and spent 10 minutes trying to get it to go back in. I gave up with about 1.5m still hanging out. Taking it back and will try an el-cheapo.
Purchased in August 2021 at Bunnings Warehouse for A$179.00.
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Unhappy CustomerSouth East Queensland, QLD
Horrible quality. Designed to save time but it does quite the opposite.
Purchased the brand new model (30m) from Bunnings Warehouse. Worked once then had to sit there for at least 10 minutes nursing the hose back on the reel. I have taken all measures for it to work, including releasing the water pressure prior to reeling up the hose. However, it doesn't increase the quality of the system. The hose is advertised to be of high quality however, it developed bothersome kinks within the first week. Which further increases the time required. Horrible quality and a waste of money. If I could give zero stars I would. Very disappointed pope... You've lost a valuable customer
Purchased in April 2021 at Bunnings Warehouse for A$179.00.
1 comment
Vivienne S.Pope
Hi,
Thank you for your review and I'm sorry to hear that you are so frustrated with our product. ... Read more
This Auto Wind Hose Reel is our newer improved design, and we've had good customer feedback on this particular model. It could be possible that this Auto Wind hose Reel is faulty. You are entitled to a full refund or a replacement at Bunnings if you still have your proof of purchase (your receipt or a copy of your bank statement if you bought it using a debit/credit card). You can also contact our Customer Service team, who may be able to assist you with your issue. You can call them on 1300 134 880 from Monday - Friday, 8.00am - 5.00pm CST. Regards, The Pope TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Pope Auto Wind Hose Reel compares to other Garden Hoses
Know better, choose better.
shaun austinSydney, NSW
- 2 reviews
Keep your receipt
I have bought 4 of the 20m retractable hose reels over the last few years. One of the reels was bothersome in regard to quickly retracting as it took about 5 to 10 pulls to make the hose rewind into the case. Reel was between 2 years old. I Called Pope, explained the situation and was directed to take it back to the store for a replacement which I did successfully. The new reel is perfect just like the others.
Good service from Pope, thanks.
Purchased in March 2021 at Bunnings Warehouse for A$130.00.
1 comment
Vivienne S.Pope
Hi Shaun,
Thank you for your review. I'm delighted to hear that you are happy with this product and our Pope Customer Service team.... Read more
Thank you for being a loyal Pope customer. Best regards, The Pope TeamSimilar opinion? Write a review on ieatwords.com.au!
Unhappy CustomerSydney, NSW
This new improved rewind system has really fixed my issues with the old model.
Purchased the old model which I had replaced at Bunnings with another type after finding it very hard lock in position and then rewind. Have just replaced that with the new improved system and can't fault it.
Well done Pope you have got it right this time.
Purchased in July 2021 at Bunnings Warehouse for A$179.00.
1 comment
Vivienne S.Pope
Hi,
Thank you for your kind review. It is always refreshing to hear back from satisfied customers.... Read more
Regards, The Pope TeamSimilar opinion? Write a review on ieatwords.com.au!
absolute junk
Bought the 30 metre hose. went to fix it to the wall. Three of the securing bolts snapped before even being wound half in and I have already drilled pilot holes in the wall. Crap chinese bolts. I then had to spend two hours trying to drill them out and then move the mounting plate. After one weeks use it wont wind back properly and leaves metres of hose across the patio then i have to nurse it back for 10 minutes a bit at a time to get it wound up. Don't even get me started in the sub quality hose that's supplied that kinks - absolute waste of money and not worth what they charge for it.
Purchased in June 2021 at Bunnings Warehouse for A$180.00.
1 comment
Vivienne S.Pope
Hi Ron,
I'm sorry to hear that you have had issues with the Auto Wind Hose Reel. ... Read more
The hose should retract all the way back, when there is no water in it. Have you tried contacting our Customer Service team, as they may be able to assist you with the issues you are encountering? You can contact them on 1300 134 880, from Monday - Friday 8.00am - 5.00pm CST. Regards, The Pope TeamSimilar opinion? Write a review on ieatwords.com.au!
rubbish
don't ring customer support because they can't help you. they just tell you to take it back to the store. it does not rewind for the last 1.5 metres of length
Purchased in May 2021 at Bunnings Warehouse.
1 comment
Vivienne S.Pope
Hi Chrysalis,
Thank you for your review, I'm sorry that you're having issues with your Auto wind hose reel.... Read more
Have you ensured all of the water has been released from the hose? To do this, your hose nozzle/hand spray needs to be open. Can you please try this and let me know how you go? Regards, The Pope TeamSimilar opinion? Write a review on ieatwords.com.au!
good reel if used correctly.
had 30m reel for about 2yrs. the grandies (1 of them) has let the hose go and it has broken the small cog inside the unit not allow the spindle to retract the hose. like most people, I have lost my receipt so no return or exchange. Email Pope and no they don't have the spare parts, which is annoying. how do you get tension back on the reel. Any ideas.
Cheers,
Gezza
Purchased in October 2021.
2 comments
Vivienne S.Pope
Hi Gezza,
Thank you for your feedback.
Do you have proof of purchase from a bank statement, if you paid for your Auto Wind Hose Reel using a credit or debit card? If you do, then you may be able to use this to get a replacement.... Read more
Thanks.
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Questions & Answers
Wayneasked
Water smells and is milky
Brian F.asked
Pope hose reel not retracting
2 answers
Vivienne S.Pope
Hi Brian,
Thank you for your question.
Is the hose not retracting at all or is it the last few meters that won't retract? Have you tried ringing our Customer Service team for assistance? You can contact them on 1300 134 880, Monday to Friday from 8.00am to 5.00pm CST.
Regards,
The Pope Team
Toss it out and buy a better quality one on-line via Hoselink
Russelasked
I recently purchase a 30m auto retractable hose reel and while using it today with a pressure washer the end fitting fell off. After pushing it back home and attaching the nozzle spray it keeps falling off whenever the tap is turned on. I'm surprised the fitting crimped with a brass ring like the 30m standard hose. How do I fix it?
1 answer
Vivienne S.Pope
Hi Russell,
Thank you for your question.
It looks like you may need to replace the hose connector. You can get one of these in Bunnings https://www.bunnings.com.au/pope-12mm-comfort-grip-hose-connector-with-stop-valve_p3130405.
If you domn't think this is the issue, please contact our Customer Service team on 1300 134 880, Monday - Friday, 8.00am - 5.00pm CST.
Regards,
The Pope Team
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Vivienne S.Pope
Hi Eran,
Thank you for your review and I'm sorry to hear that you have had issues with the auto wind hose reel. If you still have your proof of purchase, a bank statement if you purchased it using y... Read more
our credit or debit card, then this can be used for a replacement or a refund.