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Reviews

1.8

66 reviews
5
(4)
4
(6)
3
(5)
2
(8)
1
(43)
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Gweneth Scott.

Gweneth Scott.Pascoe Vale

  • 2 reviews

Water pressure

published

Love the concept, but have trouble with water pressure, have hose completely out thinking that maybe the issue but still poor, also unable to use a sprinkler successfully is that because it has water saving components ?

Purchased in December 2021 for A$124.00.

Difficult to use and Brock off the wall bracket.

published

Difficult to use and Brock off the wall bracket.
don't have the recipt, purchased this Pope brand 30m auto wind hose reel a year ago and other than the very first time i used it, it has been nothing but trouble.

Purchased in December 2021 at Bunnings Warehouse for A$79.00.

1 comment
Pope
Vivienne S.Pope
Keith Tarragindi

Keith TarragindiSouth East Queensland, QLD

Difficult to Use

published

The 20m Pope retractable hose reel we have installed gives good water flow however the negatives far outweigh the positives the hose is difficult for me (and even more so for my wife) to pull out from the reel, the locking mechanism often does not work unless you give it a sharp pull, and when retracting the hose easily kinks. This is a low quality product and there are better brands available on-line.

Purchased in September 2021.

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Donna M

Donna MGreater Melbourne (Outer), VIC

  • 4 reviews
  • Verified purchase

Tried 3 and have now given up!!!

published

I purchased this Pope brand 12m auto wind hose reel a few months ago and other than the very first time i used it, it has been nothing but a nightmare! It has been replaced two times at Bunnings (where it was purchased) and both times it has been exactly the same. I am on my third one at the moment and have given up and now leave it unwound on my grass!
I bought this because I thought it would be more easier than the hand winder type of reel but this has been pure torture!
My partner has an OLD Holman and one jerk on the hose and it rewinds completely...obviously Pope have a design flaw somewhere with this particular unit.
My advise to you all....don’t buy Pope!!! The frustration just isn’t worth it!!

Russell

RussellGreater Melbourne (Metropolitan), VIC

Should last longer than that

published

Only 3 years old unit leaks internally and I am told it is not fixable.no docket so no warranty, will not look at this brand in future.
Retraction works, hose is in excellent condition,all seems a waste

Purchased at Bunnings Warehouse for A$189.00.

not happy

published

bought a 30m pope hose reel from bunnings on the weekend not happy with water seems restricted so not happy . should of bought a hoselink brand that i had before .

Purchased in December 2021 at Bunnings Warehouse for A$188.00.

Julianne

JulianneMetropolitan Adelaide, SA

Flow Restrictor

published

Only just brought ours recently, but flow of water seems restricted... compared to our normal hose to our sprinkler - the pressure was heaps better than the flow from this hose ... not sure if these have flow restrictors in them..

Purchased in December 2021 at Bunnings Warehouse for A$187.00.

Peter Bell

Peter BellSouth-Eastern Region, NSW

Will not fully retract - a poor product

published

I bought the Pope 30 metre hose reel from Bunnings. It will not fully retract, I have given up with it and leave it unretracted. Yes I have followed the instructions! Not good at all.

Purchased at Bunnings Warehouse for A$179.00.

1 comment
Pope
Vivienne S.Pope
Darryl Bowling

Darryl BowlingNorth-West & West coast, TAS

Unsatisfactory product

published

Purchased in January 2021 at Bunnings Warehouse.

5 comments
Pope
Vivienne S.Pope
Darryl Bowling
Darryl Bowling

Thank you for your response. It is untrue to say you sell these units without any issues. This customer can read your product review area. Maybe you should too! The quality of this product is really quite underdeveloped.

Pope
Vivienne S.Pope
Garden Hoses

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Liz

LizSouthwest, VIC

  • 2 reviews

Snapped bolts and won't retrarct

published

Like other people here, I've had issues with bolts snapping when mounting it to the wall of my house, and then the hose not retracting with ease. I bought this product a year ago, but have only got around to mounting it recently as I've been overseas for seven months. So I no longer have the receipt for an exchange. Annoying because the actual quality of the hose is good, but now it's just lying around the garden in a big mess like my previous hose was!

Purchased in September 2021 at Bunnings Warehouse for A$179.00.

1 comment
Pope
Vivienne S.Pope
John

JohnSydney Surrounds, NSW

  • 38 reviews

Good product but mounting bracket is a problem

published

I have just installed a Pope auto wind hose reel and generally speaking it seems to be a good product.

My only complaint (and why I did give a 5 star rating) is that the mounting holes on the bracket are at a poorly selected distance from each other. The distance between the top holes and the bottom holes is almost the width of 2 bricks and a mortar joint and as such I did NOT use the included rawl plugs and bolts as I was concerned that the necedssary 12mm holes would be so close to the edge of the bricks that tightening the bolts would crack the bricks. I used 6mm brick bolts instead.
I would have thought that Pope would have thought of this when designing where the mounting holes are located.

Purchased in September 2021 at Bunnings Warehouse for A$119.00.

1 comment
Pope
Vivienne S.Pope
ARK

ARK

  • 2 reviews

pope auto wind hose reel

published

failed to retract much at all. 14 months old Very surprised as $179 !! Got to be some kind of design weakness given the number of similar issues. Lucky my wife kept the receipt including a photocopy of same in case it self destructed (faded) Should be able to take it to Pope directly for a refund if a receipt can't be found. They should analyse the returned item forensically and re-engineer it last at least 5 years before any failures start to occur.

Purchased in August 2021 at Bunnings Warehouse for A$179.00.

1 comment
Pope
Vivienne S.Pope
Jane of Perth

Jane of PerthPerth, WA

12 metre non retractable hose.

published

I bought 12 metre Pope retractable hose on 2.10.19 - mounted on wall used it once. It didn’t retract. I tried gentle, water off, on to “release the pressure” as instructed.

Purchased in October 2021 at Bunnings Warehouse for A$71.00.

2 comments
Pope
Vivienne S.Pope
Jane of Perth
Jane of Perth

Thanks, Thanks. I’ll take my receipt and seek a replacement from Bunnings

Mykal

MykalCentral Highlands and Goldfields, VIC

Didn't last a day

published

Bought the"new and improved" model, as the last one broke after only 2 or three years. Unwound it 10m and spent 10 minutes trying to get it to go back in. I gave up with about 1.5m still hanging out. Taking it back and will try an el-cheapo.

Purchased in August 2021 at Bunnings Warehouse for A$179.00.

Unhappy Customer

Unhappy CustomerSouth East Queensland, QLD

Horrible quality. Designed to save time but it does quite the opposite.

published

Purchased the brand new model (30m) from Bunnings Warehouse. Worked once then had to sit there for at least 10 minutes nursing the hose back on the reel. I have taken all measures for it to work, including releasing the water pressure prior to reeling up the hose. However, it doesn't increase the quality of the system. The hose is advertised to be of high quality however, it developed bothersome kinks within the first week. Which further increases the time required. Horrible quality and a waste of money. If I could give zero stars I would. Very disappointed pope... You've lost a valuable customer

Purchased in April 2021 at Bunnings Warehouse for A$179.00.

1 comment
Pope
Vivienne S.Pope
Garden Hoses

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shaun austin

shaun austinSydney, NSW

  • 2 reviews

Keep your receipt

published

I have bought 4 of the 20m retractable hose reels over the last few years. One of the reels was bothersome in regard to quickly retracting as it took about 5 to 10 pulls to make the hose rewind into the case. Reel was between 2 years old. I Called Pope, explained the situation and was directed to take it back to the store for a replacement which I did successfully. The new reel is perfect just like the others.
Good service from Pope, thanks.

Purchased in March 2021 at Bunnings Warehouse for A$130.00.

1 comment
Pope
Vivienne S.Pope
Unhappy Customer

Unhappy CustomerSydney, NSW

This new improved rewind system has really fixed my issues with the old model.

published

Purchased the old model which I had replaced at Bunnings with another type after finding it very hard lock in position and then rewind. Have just replaced that with the new improved system and can't fault it.
Well done Pope you have got it right this time.

Purchased in July 2021 at Bunnings Warehouse for A$179.00.

1 comment
Pope
Vivienne S.Pope

absolute junk

published

Bought the 30 metre hose. went to fix it to the wall. Three of the securing bolts snapped before even being wound half in and I have already drilled pilot holes in the wall. Crap chinese bolts. I then had to spend two hours trying to drill them out and then move the mounting plate. After one weeks use it wont wind back properly and leaves metres of hose across the patio then i have to nurse it back for 10 minutes a bit at a time to get it wound up. Don't even get me started in the sub quality hose that's supplied that kinks - absolute waste of money and not worth what they charge for it.

Purchased in June 2021 at Bunnings Warehouse for A$180.00.

1 comment
Pope
Vivienne S.Pope

rubbish

published

don't ring customer support because they can't help you. they just tell you to take it back to the store. it does not rewind for the last 1.5 metres of length

Purchased in May 2021 at Bunnings Warehouse.

1 comment
Pope
Vivienne S.Pope

good reel if used correctly.

published

had 30m reel for about 2yrs. the grandies (1 of them) has let the hose go and it has broken the small cog inside the unit not allow the spindle to retract the hose. like most people, I have lost my receipt so no return or exchange. Email Pope and no they don't have the spare parts, which is annoying. how do you get tension back on the reel. Any ideas.
Cheers,
Gezza

Purchased in October 2021.

2 comments
Pope
Vivienne S.Pope
Gezza
Gezza

Thanks.

Page 1 of 4

Questions & Answers

Wayne

Wayneasked

Water smells and is milky

3 answers
Pope
Vivienne S.Pope

Hi Wayne,

Thank you for your question. Would you be able to send me the serial number, which you can find by removing the "Pope circle" cap from the side of the unit?

Regards,
The Pope Team

Wayne
Wayne

Serial number,nw-3OS

Wayne
Wayne

Sorry wrong number, serial number is,4502791475201908SS

Brian F.

Brian F.asked

Pope hose reel not retracting

2 answers
Pope
Vivienne S.Pope

Hi Brian,

Thank you for your question.

Is the hose not retracting at all or is it the last few meters that won't retract? Have you tried ringing our Customer Service team for assistance? You can contact them on 1300 134 880, Monday to Friday from 8.00am to 5.00pm CST.

Regards,
The Pope Team

Keith Tarragindi
Keith Tarragindi

Toss it out and buy a better quality one on-line via Hoselink

Russel

Russelasked

I recently purchase a 30m auto retractable hose reel and while using it today with a pressure washer the end fitting fell off. After pushing it back home and attaching the nozzle spray it keeps falling off whenever the tap is turned on. I'm surprised the fitting crimped with a brass ring like the 30m standard hose. How do I fix it?

1 answer
Pope
Vivienne S.Pope

Hi Russell,

Thank you for your question.

It looks like you may need to replace the hose connector. You can get one of these in Bunnings https://www.bunnings.com.au/pope-12mm-comfort-grip-hose-connector-with-stop-valve_p3130405.

If you domn't think this is the issue, please contact our Customer Service team on 1300 134 880, Monday - Friday, 8.00am - 5.00pm CST.

Regards,
The Pope Team

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