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Reviews

1.8

66 reviews
5
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Bong Che

Bong CheBrisbane Region

  • 9 reviews

Poor quality, failed after less than a year

published

Bought from Bunnings and installed out of the full sun on the wall. Probably used once every 2 weeks for about the last year. It always was a problem to lock when the hose was out and generally rough in operation. Got progressively got worse in the next few months and now the host is stuck out and doesn't wind at all. It goes out with the garbage this week. Of course I don't have a legible receipt so $169 down the drain. Unreliable and obviously not designed for reliable service.

Purchased in February 2021 at Bunnings for $169.00.



3 comments
Pope
Vivienne S.Pope
Bong Che
Bong Che

I doubt I bought it on it's own. Undoubtedly I have a Bunnings transaction around that time for a value in excess. Ill have a look. I still have the faulty unit (garbage day tomorrow) which will prove that I bought it.

Bong Che
Bong Che
RM89

RM893223

  • 3 reviews

Waste of money

published

Purchased this hose reel from Bunnings about 6 months ago. Made the mistake of thinking that it would be O.K. Bought a nylex one at the same time. Pope one is nearly ready for the rubbish tip. Nylex one is excellent. Should have read the reviews before purchasing. I am not one to keep receipts. When purchasing an item, I expect under Australian standards, the product will do what it is meant to do. After reading the answers from Pope, it would appear that it is a generic answer. In other words all the same.



Purchased in May 2021 at Bunnings Warehouse.

4 comments
RM89
RM89

Found the receipt from Bunnings. Purchased 19/1/2018. Surprise surprise, warranty for this product is 1 year. The cheaper Nylex has 2 year warranty.
be interesting if Pope stands by their product, or is it "Buyer Beware".

RM89
RM89
Pope
Vivienne S.Pope
Shaz26

Shaz26Sydney, NSW

Great product

published

An excellent product. The hose still unwinds and rewinds with ease after over four years. I use this hose for everything, watering the garden, washing the cars, washing the dogs etc. Would highly recommend this product, it's great value for money.

Purchased in November 2021 at Bunnings Warehouse for $179.00.

1 comment
Pope
Vivienne S.Pope
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won't lock in Position

published

Purchased this product at Bunnings, Installed it as per instructions, work OK for a while then started locking in position intermittently, just over 12 months it stopped working al together. Would not recommend this piece of junk to anyone. After reading all the reviews., this product should not be on the market.

Date PurchasedAug 2017
1 comment
Pope
Vivienne S.Pope
Sue

SuePerth, WA

Strength of 10 men is required to pull hose out and it now won't retract!

published

I purchased this Pope 30 mtre auto wind hose reel because I was fed up with winding the hose manually to a wall bracket. It worked reasonably OK at first but it now needs the strength of ten men to pull it out and it will now not retract. I am not a happy pensioner! I cannot find the receipt but will keep looking.

Date PurchasedNov 2015
2 comments
Pope
Vivienne S.Pope
Sue
Sue

Talk about stand by your product. I am really impressed and grateful. I will take it back to Bunnings, where I purchased it.

Jan

JanPenrith

Shocking product

published

I have never been more disappointed in a product. I've only had it for a few days and I am over it. Kinks, retracts occasionally and basically a very poor product. Not only will I never buy another Pope Hose I will also never buy any Pope products. It should be taken off the shelf.

Date PurchasedDec 2018
1 comment
Pope
Vivienne S.Pope
Brett B.

Brett B.South East Queensland, QLD

  • 2 reviews

Disappointing.

published

I purchased the Pope 30 meter auto wind hose reel from Bunnings in August of 2017. The Item has been used sparingly and in accordance with it's intended purpose over that time, with a period of at least 3 months with no use at all due to renovations. The item failed in October of this year, just out of warranty I hasten to add, very disappointing for something that cost $199.00.
I'm writing this review as a warning to others, don't waste your money.

Date PurchasedAug 2017
2 comments
Pope
Vivienne S.Pope
Brett B.
Brett B.
Rose

RoseLaunceston

Frustrating and can’t wait to return it

published

Bought one (supposed to be new and improved) with trouble retracting and lots of hose around my feet and all over the garden. Also if it did retract, the last foot or so wouldn’t. Returned it for a replacement and the same problem. Will buy the cheaper brand and see how that goes.

Date PurchasedNov 2018
1 comment
Pope
Vivienne S.Pope
J.J

J.JDarwin

Won’t fully rewind

published

The Pope 20m auto wind hose reel with new and improved rewind system didn’t fully rewind leaving about 1.5m of hose hanging from case. This occurred after only 4 days of use. Problem occurred even when rewind was slow and controlled. The case looks to small for hose length, if hose doesn’t spool perfectly it jams up against case. Waste of time installing, returning and patching the mounting holes.

Date PurchasedOct 2018
1 comment
Pope
Vivienne S.Pope
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link

link

  • 4 reviews
  • 3 likes

Broken parts....

published

I’ve had it awhile but it’s broken the part that moves from side to side as it rewinds so it bunches up in one side or tangled up requiring you to pull the hose out and retract is again.
So it’s close to useless.
That part is flimsy plastic and not fit for purpose IMO.
I can’t get the part so it will get replaced wit another brand.

Date PurchasedJan 2017
1 comment
Pope
Vivienne S.Pope
Erica

Erica

  • 2 reviews
  • 2 likes

Pope hose reel

published

We purchased this hose reel (30 metre) about 18 months ago. We purchased what we considered to be the best quality (and certainly the most expensive) retractable reel from a reputable brand. It worked as marketed for approximately one month. After that, it would not fully retract, leaving about 3 metres of hose. We tried fully extending the hose and then rewinding, without success. It also would not lock. Now it locks intermittently but will not retract and we have the length of hose lying around.

Very frustrating - we live in a confined space and bought this so that we wouldn't be looking at untidy hose - unsuccessful on all fronts. I would appreciate a reply from Pope on why this product does not perform its key function.

Date PurchasedDec 2016
1 comment
Pope
Vivienne S.Pope

Awesome poor product

published

I Bought one of these and drill holes on wall and to my surprise,it won't retract on the 1st use,lost my receipt so poor me..total loss of time and money,would not recommend this product and not Australian standard,at least the company should have tested the mechanism before putting this on the market

Date PurchasedSep 2017
Tony D

Tony Dadelaide

trouble winding in and out

published

I have had 2 X 30m hose reels with the same problem, after a while the rubber band that operates the lateral hose guide stretches which means that the hose gets cross-wound on itself making it almost impossible to pull it of the reel which is very annoying, apart from that it is not a bad unit, just spend a few more cents on a quality rubber band not the rubbish you use now.( free advice )

Date PurchasedMar 2015

Useless

published

I bought a 30 meter hose reel, unpacked it and installed it on the wall wouldn’t retract on first use, got it exchanged and replacement wouldn’t unwind, kept receipt so got a refund, waste of $180 dollars, absolute piece of garbage.
Pope used to be a great product but this “ new technology rewind” is useless

Date PurchasedMar 2018

Do Not Buy

published

Bought a 30m retractable model and it is a total piece of junk. Only had this for 4 months, and in that time it doesn't retract properly, is difficult to pull out, the hose kinks ALL the time, the nosel leaks, and now to top it off the locking mechanism doesn't work which means the hose is completely useless. Paid $200 at Bunnings for this, and haven't kept the receipt so can't do anything about it. Can't wait to throw this piece of crap in the bin - will never buy another Pope product and I would encourage others to also avoid this awful product or anything with a Pope logo on it.

Date PurchasedSep 2017
Garden Hoses

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Hel

HelBallarat

Very frustrating!

published

We purchased the 30 metre hose 4 months ago, I am left totally frustrated and disappointed in this product due to the locking mechanism not locking into place. Would not buy this product again. On the up side my arm muscle are stronger due to the continual wrestle with the hose.

Date PurchasedSep 2017
1 comment
Pope
Ben H.Pope
Jason.S

Jason.SAdelaide

Very Poor Quality

published
Date PurchasedDec 2016
1 comment
Pope
Ben H.Pope
SimTech

SimTechMelbourne

  • 3 reviews
  • Verified purchase

Total Waste of money

published
Date PurchasedApr 2016
Paula

PaulaRedland City

  • Verified purchase

Hose not locking

published

I purchased 2 Pope 30m auto wind hose reels in January 2015. One has worked quite well until the last couple of months - will only lock sometimes now. The other hasn't really locked since I bought it unless it is pulled out to almost the end. It has now become a tug-of-war to pull out as all the hose wants to do is retract. Is there any way of addressing this problem?

Date PurchasedJan 2015

Two Faulty non locking units (why cant I give no stars)

published

I have two of these go faulty in under 3 months, both with the same problem. They fail to lock in to place and will only retract. Some days they work others they don't. Poor product, poor manufacturing, and very poor customer service from the parent company TORO AUSTRALIA. If you are considering buying this product first do 20 push ups as this is the amount of energy you will exert try to get this hose to work ( I emphasise the word trying, as you will not actually succeed in getting it to lock into place)

Date PurchasedNov 2017
2 comments
Pope
Ben H.Pope
Mark
Mark
Page 2 of 4
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Questions & Answers

Brian F.

Brian F.asked

Pope hose reel not retracting

2 answers
Pope
Vivienne S.Pope

Hi Brian,

Thank you for your question.

Is the hose not retracting at all or is it the last few meters that won't retract? Have you tried ringing our Customer Service team for assistance? You can contact them on 1300 134 880, Monday to Friday from 8.00am to 5.00pm CST.

Regards,
The Pope Team

Keith Tarragindi
Keith Tarragindi

Toss it out and buy a better quality one on-line via Hoselink

Russel

Russelasked

I recently purchase a 30m auto retractable hose reel and while using it today with a pressure washer the end fitting fell off. After pushing it back home and attaching the nozzle spray it keeps falling off whenever the tap is turned on. I'm surprised the fitting crimped with a brass ring like the 30m standard hose. How do I fix it?

1 answer
Pope
Vivienne S.Pope

Hi Russell,

Thank you for your question.

It looks like you may need to replace the hose connector. You can get one of these in Bunnings https://www.bunnings.com.au/pope-12mm-comfort-grip-hose-connector-with-stop-valve_p3130405.

If you domn't think this is the issue, please contact our Customer Service team on 1300 134 880, Monday - Friday, 8.00am - 5.00pm CST.

Regards,
The Pope Team

Yvonne N.

Yvonne N.asked

My New hose is twisted inside reel & wont rewind!

1 answer
Pope
Vivienne S.Pope

Hi Yvonne,

Have you tried pulling the hose out most of the way? If not, can you try to pull the hose out as much as you can? Once you've done this, then give the hose a hard tug and 'walk' it back when it retracts, so that the hose doesn't twist on the way back.

You can also contact our Customer Service team who will be happy to assist, you can call them on 1300 134 880, Monday to Friday, 8.00am - 5.00pm CST.

Regards,
The Pope Team

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