Failed after 2.5 years, fault with floating cable $270 to fix. Otherwise it covered the whole pool, scrubbed the waterline and picked up fine sand (100um filter) purchased, leaves and small twigs. Larger twigs and sticks would get stuck in the throat.

Stopped working 3 years after purchase due to poor components. Buyer Beware. Works well when it works, but repair quote is exhorbitant. In my opinion, built to fail just out of warranty. What a waste!

I have had the Zodiac CX20 for just over two years, It does exactly what it is suppose to do, I have large gum trees nearby that drop it's leaves, sticks and nuts into the pool, the CX20 makes short work of it.

I recently had the drive motor stop working, the machine was just out of warranty, however, the Zodiac team were fantastic, they replaced the motor and installed a new cable as a goodwill gesture. The Zodiac team organised a courier and it was picked up the next day and back to me within a week, great effort and very much appreciated.

I cannot fault the Zodiac after sales service, yes I would definitely buy another Zodiac product.

I have had my CX20 for nearly 3 years. It has served me very well however it recently it stopped moving. I contacted Zodiac but as it was out of warranty I was advised to contact a repairer for an assessment. I got a quote back saying it would cost $880 to replace the motor block and install a new cable. The unit cost $1100 to purchase so very disappointed it didn’t last longer than 2.5 years. I did not get it repaired and am now in the market for a new robotic pool cleaner and it won’t be a Zodiac

It works well on leaves or bigger debris, not sand or small particles even you have the optional 100 micron cartridge. The worst part of this device especially considering the price is the cabling. Get tangled often and impact how the robot clean.

We have had our Zodiac for 3 years. Initial cost was $1099. But it has been the disgusting cost of never ending repairs that makes this machine a lemon! Within 14 months (Yes 8 weeks out of warranty) the cable that connects it to the control goes - $300! Last week the wheels stopped turning - we are not even told by the "authorised Zodiac dealer" what was wrong they just went ahead and put in a new motor - $500.

It has spent more time being repaired than in the pool!

When I saw one on Ebay for $98???

Don't like them or there doggy dealers!

Loved our cx20 however the fact that when things go wrong with the unit parts are soo expensive. The motor has gone on ours and will cost over $700 to repair when the unit only cost us $800 new. Also do not like that Zodiac have now only made this unit available online at a premium price where there is limited warranty.

I recently had a problem with our CX20 and I’m sharing how I fixed it. It would only operate in one direction and when it went to go the other way it would stop and a red indicator light in the control box would flash slowly. This started out as an intermittent problem. I totally dismantled the robot. After testing the cable with a multimeter I found a fault with a short between two of the terminals. Which made sense as the cable has three wires, one an earth in the middle and the other two power/signal for forward and reverse. Replaced cable and up and going again. Hope this helps.

I have had my CX20 for approx 16 months and had intended to review it earlier as it had been magnificent. We have a large Gum tree which is close to our pool so the cleaner worked overtime with twigs gum nuts and of course leaves and until about 2 weeks ago it had not missed a beat then it just stopped moving. I contacted Daniel at Zodiac who was super efficient in having it picked up and taken for repairs. Got it back a few days ago after a new motor block was installed under warranty and its back to normal. It does many people have had the same issue with this model so i guess i was lucky it was in the warranty period.

I've had the same problems as some people on here have reported. The cleaner just stops, error flashing on the control unit. Do everything as the manual says to do (troubleshooting) still to no avail.
Rang Zodiac and they told me they do no handle customers and to seek your local pool/service centre. What a waste of time.
You'd think that the company would care about its product and its customer base in regards to fixing problems. They don't.
On top of that, their website fails to locate a local dealer (within the Sydney region). Which they say to go to and locate, terrible.

Was a ripper of a unit for 3.5 years and then it just stopped. Cleaned very well and got to most parts of the pool. Just hope I can get it going again.

DM sent to Zodiac as it should last more than 3.5 years.

Have had this robot since 2017, overall satisfied with performance. Recently one of the rubber tracks has been coming off every time I run the robot. Zodiac, what is the solution? Please advise.

Worked very well (Not counting throwing track, maybe x 3 total) until now does the well described stopping after 1-2 minutes. Probably the motor block. Been treated reasonably well. Im neutral on whether this constitutes value or not but wanted others to know what to expect. 2 yrs 9 months or so.

My CX20 has developed a fault in the last couple of days. It works for a couple of minutes and then stops with the error light flashing.
Zodiac have already repaired the unit once due to it going in circles. Not sure what to do as I don't want an expensive repair for a unit that is out of warranty and isn't even 3 years old.

I was very happy with the performance of the cleaner, when it was working. Then after the warranty period expired it started cutting out and only working sometimes, eventually it stopped all together. I would have expected it to last at least 5 years for the price.