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Reviews

3.3

137 reviews
5
(55)
4
(14)
3
(19)
2
(21)
1
(28)
  • Build Quality
    2.6 (31)
  • Value for Money
    2.3 (31)
  • Ease of Use
    4.0 (31)
  • Cleaning & Maintenance
    3.7 (30)
  • Pool Size
    • Average (19)
    • Large (9)
    • Small (1)
  • Noise Level
    4.4 (28)
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Jackson E.

Jackson E.South East Queensland, QLD

  • Verified purchase

Failed just out of warranty

published

Failed after 2.5 years, fault with floating cable $270 to fix. Otherwise it covered the whole pool, scrubbed the waterline and picked up fine sand (100um filter) purchased, leaves and small twigs. Larger twigs and sticks would get stuck in the throat.



Purchased in July 2021 at Pool and Spa Warehouse Online store for $1,000.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
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2 comments
Zodiac
Fluidra AustraliaZodiac

Hi Jackson, have you spoken to us yet? Please feel free to email me at [email protected] and I will put connect you with the team to see if we can help in any way. Thanks!



Jackson E.
Jackson E.
Chris T

Chris TSouth East Queensland, QLD

Do not buy this product. Designed to fail once out of warranty.

published

Stopped working 3 years after purchase due to poor components. Buyer Beware. Works well when it works, but repair quote is exhorbitant. In my opinion, built to fail just out of warranty. What a waste!

Purchased for $1,000.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
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Scott W.

Scott W.Illawarra, NSW

Worth every cent

published

I have had the Zodiac CX20 for just over two years, It does exactly what it is suppose to do, I have large gum trees nearby that drop it's leaves, sticks and nuts into the pool, the CX20 makes short work of it.

I recently had the drive motor stop working, the machine was just out of warranty, however, the Zodiac team were fantastic, they replaced the motor and installed a new cable as a goodwill gesture. The Zodiac team organised a courier and it was picked up the next day and back to me within a week, great effort and very much appreciated.

I cannot fault the Zodiac after sales service, yes I would definitely buy another Zodiac product.

Purchased in November 2021.



Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
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Robotic Pool Cleaners

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Tony Russell

Tony RussellSouth East Queensland, QLD

$880 to replace the motor block and install a new cable after 2.5 years

published

I have had my CX20 for nearly 3 years. It has served me very well however it recently it stopped moving. I contacted Zodiac but as it was out of warranty I was advised to contact a repairer for an assessment. I got a quote back saying it would cost $880 to replace the motor block and install a new cable. The unit cost $1100 to purchase so very disappointed it didn’t last longer than 2.5 years. I did not get it repaired and am now in the market for a new robotic pool cleaner and it won’t be a Zodiac

Purchased in December 2021 for $1,100.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
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  • Verified purchase

A terrible Experience! Poorly made product that has barely ever worked with no customer service at all!! Buyer beware!

published

Purchased in February 2021 at Direct Pool Supplies.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Pool Size Large
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
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1 comment
Zodiac
Fluidra AustraliaZodiac

Hi Nic,

Terribly sorry to hear of your experience. If you paste this review into an email and send it to [email protected] I'll be in touch right away to allocate your case and see how we can help. Thanks!

Kuailan

KuailanSydney, NSW

  • 3 reviews

Rubbish product. I have own this for 2 years now. Definitely not the worth the price tag. Always have issues.

published

It works well on leaves or bigger debris, not sand or small particles even you have the optional 100 micron cartridge. The worst part of this device especially considering the price is the cabling. Get tangled often and impact how the robot clean.

Purchased in December 2021 at Pool and Spa Warehouse Online store for $800.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
2 comments
Zodiac
Fluidra AustraliaZodiac

Hi Kuailan,

It sounds like you may have had a faulty unit. Could you please paste this review into an email and send it to [email protected]? I will make sure our Customer Service team contacts you. Thanks!

Kuailan
Kuailan
GregMac

GregMacNorth Queensland, QLD

  • 2 reviews

Great Machine when it is working!

published

We have had our Zodiac for 3 years. Initial cost was $1099. But it has been the disgusting cost of never ending repairs that makes this machine a lemon! Within 14 months (Yes 8 weeks out of warranty) the cable that connects it to the control goes - $300! Last week the wheels stopped turning - we are not even told by the "authorised Zodiac dealer" what was wrong they just went ahead and put in a new motor - $500.

It has spent more time being repaired than in the pool!

When I saw one on Ebay for $98???

Don't like them or there doggy dealers!

Purchased in September 2021 for $1,099.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Wall and Step Cleaning
See all answers
Matt N.

Matt N.Greater Melbourne (Metropolitan), VIC

Machine was good, Product warranty and Support is bad

published

Purchased in October 2021 for $800.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Large
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
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5 comments
Zodiac
Fluidra AustraliaZodiac
Matt N.
Matt N.

Hi - what is the point of emailing again. i spent 6 months going backwards and forwards with your support team and supposed "Platinum Partner" - your team washed their hands of any responsibility to the product.

Zodiac
Fluidra AustraliaZodiac

Hi Matt,

Is your cleaner still in need of repairs? If so, I can ask a team member directly to contact you to see what we can do.

Dion

DionPerth, WA

Parts

published

Loved our cx20 however the fact that when things go wrong with the unit parts are soo expensive. The motor has gone on ours and will cost over $700 to repair when the unit only cost us $800 new. Also do not like that Zodiac have now only made this unit available online at a premium price where there is limited warranty.

Purchased in January 2021 for $800.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Large
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
1 comment
Zodiac
Fluidra AustraliaZodiac
Robotic Pool Cleaners

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willlotto

willlottoSouth East Queensland, QLD

  • 9 reviews
  • Verified purchase

Better than cleaners that cost four times the amount, but fragile.

published

Purchased in October 2021 for $845.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Large
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
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1 comment
Zodiac
Fluidra AustraliaZodiac
Fixit

FixitSouth East Queensland, QLD

Cable Fault CX20

published

I recently had a problem with our CX20 and I’m sharing how I fixed it. It would only operate in one direction and when it went to go the other way it would stop and a red indicator light in the control box would flash slowly. This started out as an intermittent problem. I totally dismantled the robot. After testing the cable with a multimeter I found a fault with a short between two of the terminals. Which made sense as the cable has three wires, one an earth in the middle and the other two power/signal for forward and reverse. Replaced cable and up and going again. Hope this helps.

Purchased in April 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
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1 comment
Zodiac
Fluidra AustraliaZodiac

We are sorry to hear that you have had a problem with one of our products but are glad you fixed it. Please email us at [email protected] if you have any other issues.

pete w

pete wGreater Melbourne (Metropolitan), VIC

  • 2 reviews

The Great and The not so Great

published

I have had my CX20 for approx 16 months and had intended to review it earlier as it had been magnificent. We have a large Gum tree which is close to our pool so the cleaner worked overtime with twigs gum nuts and of course leaves and until about 2 weeks ago it had not missed a beat then it just stopped moving. I contacted Daniel at Zodiac who was super efficient in having it picked up and taken for repairs. Got it back a few days ago after a new motor block was installed under warranty and its back to normal. It does many people have had the same issue with this model so i guess i was lucky it was in the warranty period.

Purchased in September 2021 at Pool and Spa Warehouse Online store for $1,099.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
1 comment
Zodiac
Fluidra AustraliaZodiac
Bodil

BodilBrisbane

  • 3 reviews

Disappointing outcome with CX20

published

Purchased in December 2021 at Pool and Spa Warehouse Online store.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
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1 comment
Zodiac
Fluidra AustraliaZodiac

Broke down twice

published

Purchased in November 2021 for $1,200.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
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2 comments
Zodiac
Fluidra AustraliaZodiac
U T.
U T.
Dpek

DpekSydney, NSW

Better options out there

published

I've had the same problems as some people on here have reported. The cleaner just stops, error flashing on the control unit. Do everything as the manual says to do (troubleshooting) still to no avail.
Rang Zodiac and they told me they do no handle customers and to seek your local pool/service centre. What a waste of time.
You'd think that the company would care about its product and its customer base in regards to fixing problems. They don't.
On top of that, their website fails to locate a local dealer (within the Sydney region). Which they say to go to and locate, terrible.

Purchased in February 2021 for $1,100.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Large
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
4 comments
Zodiac
Fluidra AustraliaZodiac
Dpek
Dpek

My issue has never been sorted out and I find it harder to find someone dealing with zodiac in general. I will email and let’s see what happens.

Dpek
Dpek

Email sent on Tuesday 28th January 2020. Let's wait and see

The reviewer stated that an incentive was offered for this review

Robotic Pool Cleaners

Find out how Zodiac CX20 compares to other Robotic Pool Cleaners

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boxall

boxallSouth East Queensland, QLD

  • 2 reviews
  • Verified purchase

Worked very very well at first....

published

Was a ripper of a unit for 3.5 years and then it just stopped. Cleaned very well and got to most parts of the pool. Just hope I can get it going again.

DM sent to Zodiac as it should last more than 3.5 years.

Purchased in May 2021 for $900.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
3 comments
boxall
boxall

No response from Zodiac.

Zodiac
Customer C.Zodiac

Hi, We have called and left a message for you, Thanks.

boxall
boxall

Rubber Track Coming off

published

Have had this robot since 2017, overall satisfied with performance. Recently one of the rubber tracks has been coming off every time I run the robot. Zodiac, what is the solution? Please advise.

Purchased in January 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Large
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2yrs and 9 months until death

published

Worked very well (Not counting throwing track, maybe x 3 total) until now does the well described stopping after 1-2 minutes. Probably the motor block. Been treated reasonably well. Im neutral on whether this constitutes value or not but wanted others to know what to expect. 2 yrs 9 months or so.

Purchased for $900.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers

Stopped working after 2.5 years

published

My CX20 has developed a fault in the last couple of days. It works for a couple of minutes and then stops with the error light flashing.
Zodiac have already repaired the unit once due to it going in circles. Not sure what to do as I don't want an expensive repair for a unit that is out of warranty and isn't even 3 years old.

2 comments
Zodiac
Customer C.Zodiac

Hi Paul. sorry to hear of these issues. May I ask if you have contacted our Customer Care team?

Paul
Paul
Jason

JasonSouth East Queensland, QLD

Stopped working after 2 years.

published

I was very happy with the performance of the cleaner, when it was working. Then after the warranty period expired it started cutting out and only working sometimes, eventually it stopped all together. I would have expected it to last at least 5 years for the price.

Purchased in January 2021.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
Page 1 of 7

Questions & Answers

Andrew G

Andrew Gasked

I have a new VX65i model four months old. When I started using it, it turned over on its back and stopped moving once every two sequences. That lasted a month or two. Didn’t focus on it much. Annoying but giving it a fair go. Now it turns over twice every sequence rendering any automation capability useless. My concrete pool is almost rectangular and has fairly soft coving around the floor to wall. Anything come to mind or does this type of cleaning not suit all pools?

No answers
shark23

shark23asked

May I know who the warranty or repairer is for Perth? Thanks

No answers
shark23

shark23asked

May I know who and where is the warranty repairer for Perth? I am thinking of buying a unit

1 answer
Dion
Dion

I wouldn't purchase one at all. Has to be sent back over east. Zodiac also not been in contact what so ever

Get an answer from our members and Zodiac representatives

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